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Reducing grant reliance:
our journey of change
Big Assist National Conference, 25th February 2016
What is Interlink?
 Membership organisation for Orthodox Jewish VCOs
 200 member organisations
 Governing Board made up of elected member organisations
 Offices in London and Manchester
 15 employees
What does Interlink do?
We exist to serve our members and do this through:
• INTERNAL FACING services to members
• EXTERNAL FACING outreach to the public sector and wider VCS
• INCUBATION and facilitation of new community services
• LEADING consortia
Impetus for change
Impetus for change came around 2009. Main drivers were:
 Sticking with grant funding model was no longer viable. “Status Quo not an
option”
 External environment was changing not only for Interlink but for our members
– greater demand for services but less grant funding.
 The wider political/economic climate presented not just threats but
opportunities (interest in the Big Society, local authorities outsourcing more)
Our options for change
 Our consultancy and training support to members would have to become self-
sustaining
 We could create a self-sustaining subsidiary to bid for grants and contracts on
behalf of consortia of member organisations
 Only our policy and voice work could continue to be grant funded
Managing the change process – charging
for services
 Consulting with members on introducing charges for services – Do they want
paid-for services? How much are they prepared to pay? How do we ensure
affordability and what happens when small groups needing services can’t pay
for them?
 Supporting staff through the change
 Adapting organisation infrastructure and systems
Managing the change process – establishing a
subsidiary for consortium bids
 Recognising and managing legitimate concerns of members about:
 Not competing against members for funding - we adopted the principle of
additionality
 Transparency of processes for funding allocations
Critical success factors
 A strong Board that sees the bigger picture
 Very high quality of service that members will pay for
 Retain the strong value base of our service – interests of our members and
end-beneficiaries takes precedence
Evidence of success
 Services have been sustained and grown
 Amount of income generated has grown
 Consultancy service has started to develop ‘products’
 Invested in additional staff
 Very high user satisfaction and recorded impact
Moving on – how we want to grow
 Develop a wider service offer for our members, including financial services,
website development and so forth
 Increase proactivity of our approach
 Extend the marketing of ‘products’
 Develop more partnerships with trusted third parties
 Continue to drive up quality by increased team working

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Chaya Spitz, Interlink presentation

  • 1. Reducing grant reliance: our journey of change Big Assist National Conference, 25th February 2016
  • 2. What is Interlink?  Membership organisation for Orthodox Jewish VCOs  200 member organisations  Governing Board made up of elected member organisations  Offices in London and Manchester  15 employees
  • 3. What does Interlink do? We exist to serve our members and do this through: • INTERNAL FACING services to members • EXTERNAL FACING outreach to the public sector and wider VCS • INCUBATION and facilitation of new community services • LEADING consortia
  • 4. Impetus for change Impetus for change came around 2009. Main drivers were:  Sticking with grant funding model was no longer viable. “Status Quo not an option”  External environment was changing not only for Interlink but for our members – greater demand for services but less grant funding.  The wider political/economic climate presented not just threats but opportunities (interest in the Big Society, local authorities outsourcing more)
  • 5. Our options for change  Our consultancy and training support to members would have to become self- sustaining  We could create a self-sustaining subsidiary to bid for grants and contracts on behalf of consortia of member organisations  Only our policy and voice work could continue to be grant funded
  • 6. Managing the change process – charging for services  Consulting with members on introducing charges for services – Do they want paid-for services? How much are they prepared to pay? How do we ensure affordability and what happens when small groups needing services can’t pay for them?  Supporting staff through the change  Adapting organisation infrastructure and systems
  • 7. Managing the change process – establishing a subsidiary for consortium bids  Recognising and managing legitimate concerns of members about:  Not competing against members for funding - we adopted the principle of additionality  Transparency of processes for funding allocations
  • 8. Critical success factors  A strong Board that sees the bigger picture  Very high quality of service that members will pay for  Retain the strong value base of our service – interests of our members and end-beneficiaries takes precedence
  • 9. Evidence of success  Services have been sustained and grown  Amount of income generated has grown  Consultancy service has started to develop ‘products’  Invested in additional staff  Very high user satisfaction and recorded impact
  • 10. Moving on – how we want to grow  Develop a wider service offer for our members, including financial services, website development and so forth  Increase proactivity of our approach  Extend the marketing of ‘products’  Develop more partnerships with trusted third parties  Continue to drive up quality by increased team working