Chatbots developer meetup
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The document discusses Oracle's cloud platform and intelligent bots capabilities. It provides an overview of Oracle's integrated SaaS, PaaS and IaaS cloud offering with deployment choice. It also summarizes Oracle's cloud platform components including identity and security, application development, analytics, and hybrid and enterprise integration capabilities. The document then discusses key trends like conversational AI, augmented reality, and the importance of user experience. It introduces Oracle's mobile cloud and intelligent bots offerings for developing multi-channel experiences and ambient human interfaces.
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Chatbots developer meetup
- 1. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Next is Now Your Tomorrow. Today. Suhas Uliyar VP Mobile, Bots & AI Oracle
- 2. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | What comes to mind when you think Oracle?
- 3. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 3 Integrated SaaS, PaaS and IaaS with deployment choice Oracle Cloud: Bringing Cloud Agility to Enterprises SaaS PaaS IaaS Off-PremisesOn-Premises
- 4. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Data Management Oracle Cloud Platform 4 Identity & Security Application Development Content & Experience Systems Management Analytics and Big Data HybridComprehensive Open Integrated Oracle Data Center Oracle Cloud Your Data Center Oracle Cloud at Customer Enterprise Integration Data Integration Built on High Performant Oracle Cloud Infrastructure
- 5. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Oracle Cloud Platform is OPEN 5 • Programming Languages - Java SE/EE, Ruby, Python, PHP, Go, Node.js, … • Databases - Cassandra, Mongo, MySQL, … • AppDev - Docker, Kubernetes, Eclipse, ... • Big Data - Hadoop, Spark, Kafka,... • Blockchain - Hyperledger Fabric • AI/Deep Learning - TensorFlow, Caffe, DL4J • 3rd Party Applications - Salesforce, Microsoft, SAP, ServiceNow, … • Security - oAuth 2.0, SAML, SCIM, OpenID Connect, … • Systems Management - Cisco, Dell, F5, LAMP, … • Channels - Amazon Alexa, Facebook Messenger, Slack, … • Supporting Open Source - Java SE, Java EE, OpenJDK, NetBeans, Eclipse, Spark, Hadoop, JET, Oracle FN … Choice of Technology Stack Managed Services around Open Source Support for a Broad Set of Technologies Contributing to Open Source
- 6. Artificial IntelligenceConversational AI BlockchainIOTAutonomous Cloud Oracle Cloud — Your Innovation Toolbox Capabilities The pace of innovation never slows And Oracle is there with you all the way, with capabilities being added all the time.
- 7. • Modern customer experience across any channel • Customer self service through mobile, web or chatbots • Improved customer experience and reduced customer service calls by over 50% Modern Dealer Networks • Global network of 10,000+ dealers • Mobile for simplified ease of use • 70% Faster Claims Processing
- 8. Omni-Channel Customer Experience • Modern customer experience across any channel • Customer self service through mobile, web or chatbots • Improved customer experience and reduced customer service calls by over 50%
- 9. Data-Driven Insights • Use predictive analytics across 25 big data sources • To identify ticket buying patterns and behavior • Improved customer experience and reduced fraud by 90%
- 10. Supply Chain Contract Manufacturing • Product –Where is it, where was it produced? • Content and Specifications –Are there conflict minerals included? –Does it meet my specifications and export compliance rules? • Financials –When is ownership transferred? –Does the invoice match and should I pay it? • Exceptions –How to handle them? Shipment • Exceptions • Paperwork Customs • Acceptance • Compliance Shipment • Exceptions • Paperwork Associate Mfg. • Assembly • Test Certifications • Acceptance • Payment Vision Operations Raw Materials Producer Simulator SCM Cloud
- 11. Turn Data into a Shoe • Revolutionary 3D printing company uses Oracle • Standardized on Oracle ERP, SCM, HCM, and CX to streamline processes, optimize for global scale • Consolidated multiple ledgers in days vs. weeks
- 12. Attempting to set 1000mph World Land Speed Record • Inspire the next generation about science, technology, engineering and mathematics. • Share an iconic research and development program with a global audience. • Using the Oracle ‘Open’ Cloud to Innovate
- 13. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. ‸ Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Key Trends
- 14. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 14
- 15. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. The Post App Era Begins
- 16. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | “Ten years from today, the center of our digital lives will no longer be the smart phone, but device that looks like ordinary eyeglasses. What you really see and what is computer generated will be mixed so tightly together, that we won’t really be able to tell what is real and what is illusion.” Author of: The Fourth Transformation (about AR and AI) – Robert Scoble, a blogger, technical evangelist, author 16
- 17. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Its All About the User
- 18. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. We are in a New World Where Conversational Interfaces Will Replace the Most Common Interfaces on Computers and Connected Devices 18 "Conversational AI-first" will supersede "cloud-first, mobile-first" as the most important, high-level imperative for the next 10 years Source: Gartner 2018 Artificial Intelligence market
- 19. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Oracle Mobile Cloud 19 Oracle Cloud Platform Line of Business Developers and DevOps Architects and IT Ops Mobile Core Client Development Tools Customer Analytics Intelligent Bots
- 20. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Delivering Ambient Human Interfaces Multi - Channel User Insights Multi - Channel Experiences 20
- 21. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | ORACLE APPS 3RD PARTY APPS CUSTOMER APPS Oracle App Development Tools 3rd Party App Development Tools Client SDK / API MOBILE APP INTEGRATION Mobile Services (Push, Sync, LBS…) Mobile API Catalog Connectors Web API Shaping 21 Oracle Multi Channel Experience Dev Platform CUST. EXPERIENCE ANALYTICS AI / ML Cross Channel Insights Mobile INTELLIGENT BOTS Conversational AI Platform VoiceMessaging Auto Augmented Reality (Object Rec, WebRTC,..) Immersive
- 22. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 22 Say Hello to Oracle Intelligent Bots
- 23. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Oracle Intelligent Bots: Key Components 23 Channel Configurator Dialog Flow Execution Enterprise Data Integration Conversational AI Platform Unified cross-channel chat interface between bots & humans Declarative bot builder UI for bot flow State machine that executes context driven workflows with scoped variables Active machine learning algorithms that identify relationships and extract insights from unstructured data SDK to consume backend API’s that satisfy human requests via the bot Custom
- 24. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Conversational AI Platform MACHINE LEARNING SERVICES NATURAL LANGUAGE UNDERSTANDING (NLU) DIALOG & CONTEXT KNOWLEDGE SERVICES Intent Detection Entity Extraction Learning / Prediction Sentiment COGNITIVE SERVICES INSIGHTS INTENTS PATHING OPERATIONAL A/BPERFORMANCE APIs NLU API ML API Conversational API Webhook API TOOLING INTENT DESIGNER DIALOG FLOW EDITOR LIVE AGENT PLUGIN QNA BUILDER DATA VALIDATOR INSTANT APP BUILDER ENTERPRISE CUSTOM COMPONENTS USER MANAGEMENT LICE CYCLE MANAGEMENT SECURITY POLICY MANAGEMENT Image Recognition Speech Analysis Multi Language Video Processing Dialog QnA Auto Complete Transcript Analyzer Knowledge Graph Semantic model Behavior Recommendation DOMAINS FINANCIAL UTILITIES HCM ERPCXRETAIL INTEGRATION REST Oracle PaaS 24
- 25. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | Future for Chatbots - Digital Assistants
- 26. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. From Conversational UX to Digital Assistants: 26 GEN 2: • Bot Initiated • Master Bot Gen 3: • Headless Bots • Digital Assistant GEN 1: • User Initiated • Conversational UX
- 27. Come experiment Take your ideas & build them on Oracle Cloud
Editor's Notes
- Integrated SaaS PaaS designed for enterprise applications IaaS designed for enterprise applications On-premises, off-premises or public cloud model on-premises 3. The challenge: The transition to the next generation of cloud models hasn’t been helped by incomplete and incompatible industry responses. Organizations need a complete SaaS/PaaS/IaaS offering, designed for enterprise applications. They also need compatible and complementary services between public and private options. These obvious gaps are hampering cloud adoption, and putting existing IT initiatives at risk of obsolescence. Most industry vendors only have pieces of the puzzle; leaving IT organizations to cobble together workable solutions.
- Let me give you a few examples of how the Oracle toolbox has been expanded in recent weeks…..
- Most of you have probably heard of StubHub, an eBay company and the world’s largest ticket marketplace. They used predictive analytics to understand ticket buying patterns and behavior from 25 data sources. Helps StubHub to know what tickets are selling well, and at what price point (recommendations to sellers), what audience is most likely to be in market for a particular ticket, for personalized offers. As a result, they dramatically improved customer experience and responsiveness, while also reduced fraud by 90%.
- Most of you have probably heard of StubHub, an eBay company and the world’s largest ticket marketplace. They used predictive analytics to understand ticket buying patterns and behavior from 25 data sources. Helps StubHub to know what tickets are selling well, and at what price point (recommendations to sellers), what audience is most likely to be in market for a particular ticket, for personalized offers. As a result, they dramatically improved customer experience and responsiveness, while also reduced fraud by 90%.
- Most of you have probably heard of StubHub, an eBay company and the world’s largest ticket marketplace. They used predictive analytics to understand ticket buying patterns and behavior from 25 data sources. Helps StubHub to know what tickets are selling well, and at what price point (recommendations to sellers), what audience is most likely to be in market for a particular ticket, for personalized offers. As a result, they dramatically improved customer experience and responsiveness, while also reduced fraud by 90%.
- Most of you have probably heard of StubHub, an eBay company and the world’s largest ticket marketplace. They used predictive analytics to understand ticket buying patterns and behavior from 25 data sources. Helps StubHub to know what tickets are selling well, and at what price point (recommendations to sellers), what audience is most likely to be in market for a particular ticket, for personalized offers. As a result, they dramatically improved customer experience and responsiveness, while also reduced fraud by 90%.
- Carbon is revolutionizing 3D printing by being 25-100X faster impacting every day products from tennis shoes to electronics. They decided to standardize across Oracle SaaS from ERP, Supply Chain, Human Capital, to Service. Now they can view the status of the entire company from over 1 million data points per day streamed from every printer. They can consolidate multiple accounting books in days versus weeks for better decision making. They can add new countries quickly and easily for growth and scale.
- Create a unique, high-technology project, focused around a 1,000mph World Land Speed Record attempt. Share this Engineering Adventure with a global audience and inspire the next generation by bringing science, technology, engineering and mathematics to life in the most exciting way possible The main aim of the BLOODHOUND Project is to inspire the next generation of scientists and engineers. Our BLOODHOUND Education Programme is available to all primary and secondary schools, students in further and higher education, home educators and children’s groups and clubs. We also give presentations and hands-on demonstrations to adult groups and professional institutions, to promote the Project more widely. Oracle principles and challenge Deploy in 2 months, agile at speed Only use public available solutions Oracle team (Intern to Experienced) Everything Oracle uses can be obtained by students No barrier to education Based on open-source technology (Python, Kafka, Node, Git, etc.)
- https://www.amazon.com/Fourth-Transformation-Artificial-Intelligence-Everything-ebook/dp/B01M5JKW3Z
- Millennials love to chat. Their personal lives rotate around messaging and instant gratification. From getting their pals’ views on a new t-shirt they are thinking of buying to sharing their New Year’s resolutions publicly, Gen Z, which comprises the majority of the workforce today, lives an instant and synchronous life, one that is built on the foundations of consumerism. We are also living in a time where we are facing Mobile App fatigue and are unable to deal with the number of apps on our mobile device. It is only natural that people’s preferences at work mirror those of their personal lives. And we are witnessing a paradigm shift in the way people work. The asynchronous nature of email makes it one of the most hated forms of office communication today. Anyone who has ever tried to ask a question, make a suggestion, or request an approval through email will understand the anxiety and subsequent loss in productivity caused by an excessive dependence on email. Popular communication platforms like FB Messenger, Line, WeChat, Slack, that facilitate instant messaging are playing a pivotal role in the way enterprise are beginning to engage with consumers and in the future of our workplaces. By reducing the threshold to starting a conversation or voicing a concern, these platforms are democratizing information. They help inculcate ideas and values that are near and dear to millennials. These platforms are taking the good ol’ corporate open-door policy to the next level. By keeping conversations and discussions synchronous, the workforce is working in a way it loves to. Just as the early innovation in enterprise software liberated people from the inconvenience of paperwork, the new enterprise tools are aimed at enabling a more potent collaboration experience.
- One place to build your mobile app, mobile web, and chatbot Measure your channels with advanced analytics Use the client tools you love Use a common integration layer for secure and efficient development Pre-integrated into Service Cloud Agent Chat
- Oracle Intelligent Bots has the following 4 components Channel configurator that abstracts the communication and UI/UX aspects of the end channel. For e.g developer does not need to code the display of a card or carousel in FB which is different to the display in Kik or Line or other messaging channels. In addition it also abstracts the speech component from Siri or Alexa and use the speech to text component to pass it on the NLP Dialog flow execution – the heart of the Intelligent Bots is a state machine that executes context driven workflow with scoped variables. One of the differentiators with Oracle’s Intelligent Bots is that the AI components of NLP and Machine learning are part of this state flow engine as opposed to a separate black box which makes it very simple and easy for the Bot developer to model a conversation without having to worry about the state engine and the AI algorithms AI Engine – Active machine learning that identifies the intent of the conversations from the end user and extract entities from unstructured data to create a structure ‘query’ to get data from the enterprise and respond back. The AI engine consists of an ensemble of algorithms that we will explain the next slide Components. The final building block of the Bot builder are the components. There are system components that handle things like message channel visualization and custom components that provide integration to mobile cloud service to reuse APIs that have been created for the mobile channel.
- Take your ideas; and bring to market fresh and exciting new products, services and experiences that will improve society, using the power of the Oracle Cloud.