The document provides an overview of various emerging technologies and trends that are influencing customers, including chatbots, blockchain, internet of things, and artificial intelligence. It discusses these technologies and how Oracle is addressing them through products and services like its blockchain cloud service, IoT cloud service, and intelligent bots platform.

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IT Trends und Technologien, die
unsere Kunden bewegen
Hot Topics wie Chatbots, Blockchain, IoT & mehr
Karin Patenge | Enzo Favuzzi
Business Development Technology | ORACLE Deutschland B.V. & Co. KG
06. November 2017
Folgen Sie uns auf Twitter: @kpatenge @EnzoFavuzzi

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Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Google Trends about Trends
Quelle: http://trends.google.com (Nov 2017)
„Cloud first“ Without „Cloud“

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Create New with
PaaS and IaaS
Move & Improve
Workloads
SixOracle Journeys to Cloud
5
Optimize
On-Premises1
Public
Cloud
2
3
5
4
Oracle Public
Cloud
Transform
with SaaS
Oracle Public
Cloud
Cloud at
Customer
Customer
Data Center
Customer
Data Center
Customer
Data Center
Customer
Data Center
On-Premises
Born in
the Cloud6 New
Company

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Moving to Cloud-based Enterprises
Installed
Enterprise
Applications
Lift&Shift
New Cloud
Architectures
Microservices
Container
Docker
K8s
Github
Blockchain
AI
...
IaaS
PaaS
SaaS
Technology is
the business
Technology-driven
differentiation
Supporting role Business
Tech
Business
Tech
Business
Tech
BusinessRequirements

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• Characteristics
– Decentralized, peer-to-peer network
No central, controlling authority
– Distributed ledger
All participants maintain a copy of the ledger
– Immutable transaction history
Impossible to make changes to existing transactions in a blockchain
without detection
– Smart contracts
Business logic deployed on a blockchain. Shared and validated by participants.
– Transparent
Transactions on a blockchain are visible to the authorized participants.
• Oracle Blockchain Cloud Service
– Industry-neutral, blockchain / distributed ledger platform
• Helping to securely extend business processes beyond corporate boundaries
and accelerate B2B transactions
• Pre-assembled for building and running smart contracts
– Increase business velocity
– Reduce operational costs
– Reduce risk for fraud and costs for regulatory compliance
– https://cloud.oracle.com/en_US/blockchain
Hot Topics - Blockchain

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Hot Topics – Internet of Things (IoT)
9
• Connect any objects (assets/devices) via the internet, enabling them to send
and receive data
• Ingestion and analysis of huge data volumes in real-time
http://www.oracle.com/us/dm/oracle-iot-cloud-service-2625351.pdf http://cloud.oracle.com/iot

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A way to catch up with hot technologies: Meetup.com

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Unified Platform
Unified Operational Data
12
Powered By Machine Learning
Hot Topics - Next-Generation Systems Management
ANOMALY
DETECTION
CLUSTERING
CORRELATION PREDICTION

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• 2 Common Data Models
Hot Topic – Graph Databases / Linked Data
• Using the WWW to connect related data
• Best practice to expose, share, and
connect pieces of data, information, and
information on the Semantic Web
• Based on RDF Graph
– Supported by Oracle Spatial and Graph
http://linkeddata.org

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Unified Data Management Platform
Complementary technologies to provide special purpose access to any type of data
Cloud Services
for any Data Type
and Workload
XML
{JSON} Special Purpose
Developer enabled
access drivers
Relational Database
service
NoSQL Database
service
Hadoop & Spark
service Integrated, SQL
Standards based
access to any data
sourceBig Data SQL
NoSQL Data Lake
{JSON}

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History of AI: Today is 3rd Wave

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Hot Topics - Artifical Intelligence

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Let‘s Chat(bot)!
Say Hello to Oracle Intelligent Bots

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A chatbot (also chatterbot, chatterbox) is a
computer program which attempts to
maintain a conversation with a person
Chatbot (aka Conversational UI)
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- Wikipedia
19

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B2E B2BB2C

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Intelligent Bots: Key Components
21
Channel
Configurator
Dialog
Flow
Execution
Enterprise
Integration
AI
Engine
Unified cross-channel
chat interface
between bots &
humans
Declarative bot builder
UI for bot flow
State machine that
executes context driven
workflows with scoped
variables
Active machine
learning algorithms
identify relationships
and extract insights
from unstructured data
SDK to consume
backend API’s that
satisfy human
requests via the bot
Custom

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Oracle Mobile Cloud - Enterprise
3rd Party Apps Customer Apps
Oracle App Development Tools 3rd Party App Development Tools
Client SDK / API
Customer Experience Analytics
AI / ML
Intelligent Bots
Artificial Intelligence
Mobile Core
Mobile Services API Shaping Integration
Cross Channel Data Aggregation
Oracle Apps
Voice Analytics MobileMessagingWeb

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Serverless
Compute APIs
Application &
Database &
Security APIs
Channel APIs,
Connectors
Dialog Engine
NLU Services
Bot Mgmt
(Training Data,
Intents, Entities,
Models)
Every Chatbot framework include some portion of these capabilities
All chatbots do the same thing.

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Why Oracle for Chatbots
Scalable
Multi-Channel
Integration
Contextual &
Analytics
Mobile Capabilities
Secure

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Berlin
16.11.2017
München
14.11.2017
D‘dorf
08.11.2017
Frankfurt
07.11.2017

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Thanks for the Chat!