The Oracle Intelligent Bot platform delivers Chatbot funcitonality with a multitude of functionalities, in the area of Intelligence and Integration. This presentation provides an overview of the capabilities of the Oracle Intelligent Bot, describes a (Client) Use Case and dives into the Integration capabilities with the Custom Component funcitonality Bruno Henriques (Oracle) Léon Smiers (Capgemini)

1. Custom Component development
Oracle's Intelligent Bot Platform
Conversational Intelligence for the Enterprise
Bruno Henriques
Oracle Intelligent Bots Platform
Léon Smiers
Solution Architect, Capgemini
Wednesday, October 4, 01:00 PM, Marriott Marquis

2. Copyright © 2016, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Data Management
Oracle Cloud Platform
2
Identity & Security
Application Development Content & Experience
Systems Management
Analytics and Big Data
HybridComprehensive Open Integrated
Oracle
Data
Center
Oracle
Public Cloud
Your
Data
Center
Oracle Cloud
at Customer
Enterprise Integration
Data Integration
Built on High Performant Oracle Cloud Infrastructure

3. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016, Oracle and/or its affiliates. All rights reserved.
"Conversational AI-first" will
supersede "cloud-first, mobile-first" as
the most important, high-level
imperative
for the next 10 years.
Source: Gartner 2017

4. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Demo: AAR bot
• AAR is an independent provider of aviation services to commercial and
government customers in more than 100 countries
• AAR recently developed a bot which answers questions around AAR’s
Maintenance, Repair and Overhaul (MRO) business.
– What is the status of a MRO project?
– What is the status of all MRO projects for a customer, division?
– How many man-hours have been performed so far? Yesterday?
• Let us use a simplified version of the AAR bot to go over the Oracle Bot
Platform, including Custom Components
4

5. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Bots platform 101
5
Bots platform key
building blocks

6. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Dialog engine
• A state machine, it executes the bot dialog flow that drives the conversation
• The dialog flow is a sequence of named states
• The dialog flow has variables, session and user scoped variables
• Allows easy prototyping of bots and parallel development with back end
system integration
• Each state is executed by a Component, which can be a System component
(built-in) or a Custom Component
6

7. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Dialog flow designer
7

8. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Dialog flow code
8
Header
Context
States
Bot Name
Platform Version
Variables & Types
Activities or Steps
Component to do work
Transitions define flow

9. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Components
• Each state in the dialog flow is executed by a Component
• Component properties => input parameters
• A Component has read/write access to all variables defined in the flow
• A Component might return an action, which can be used by the dialog engine
to transition to a specific state
• A Component can produce from simple text replies to sophisticated UI
• System Components (built-in) and Custom Components
9

10. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
System Components
ConditionExists
ResetVariables
Text
OAuthAccountLink
Switch
CopyVariables
Intent
SetVariable
Output
List
ConditionEquals
Use the "Components" button to
insert syntactically correct system
component
MatchEntity

11. System.Intent
Properties
variable
confidence
Threshold
Transitions
Intent Based
unresolved
The System.Intent component
• Takes user input and does intent and entity resolution,
storing the result in a variable
• Navigates to a different state based on resolved intent
• Typically used in the first state of the dialog flow

12. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 12
Resuable unit of work
Executes custom code and
accesses backend services
Optionally, returns action to
determine next state in dialog
flow
Optionally, returns UI to
render on messenger client
Custom Component

13. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 13
Component component metadata
metadata: () => ({
'name': 'aar.divisionStatus',
'properties': {
'divisionName': { 'type': 'string', 'required': true },
'ontimeVarName': { 'type': 'string', 'required': true },
'lateVarName': { 'type': 'string', 'required': true },
'totalVarName': { 'type': 'string', 'required': true }
},
'supportedActions': ['success','error']
}),

14. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 14
Component component implementation
invoke: (conversation, done) => {
AARConnector.get('divisionStatus’).then( // call AAR connector
function (result) { // execute this function if successful
// populate flow variables with the result of the connector call
conversation.variable(conversation.properties().ontimeVarName, result.ontime);
conversation.variable(conversation.properties().lateVarName, result.late);
// success!
conversation.transition('success');
done();
}
}

15. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Conversation object (a.k.a SDK) key capabilities
15
Members
transition(value) • Passes control back to the flow engine.
properties() • Provides access to the component input arguments
reply({text: "..."}) • Returns a response object to the messenger client
variable(name, value) • Reads and writes variable values
• NLP result objectnlpResult()
MessageModel() • Multichannel UI support

16. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Why use the OMCe Node engine?
• To make system integration easier with Connectors
– Declarative security configuration, certificates, credentials
– Diagnostics and Analytics
– REST, Swagger, SOAP, Function Applications (FA) and Integration Cloud Service
• To take advantage of OMCe Platform APIs
– Custom analytics, App Policies (dynamic bot changes), Geo location, Notifications,
Database, Storage
• To take advantage of built- in services with out of the box UI
– Logging, Diagnostics, API use analytics
16

17. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Interaction between the Dutch Police and Civilians
17

18. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
How many ways are there to say ‘My bicycle is stolen’
• My bicycle is stolen
• My bike is stolen
• Somebody took my tandem
• My bike got nicked
• My wheels are gone
• F**#!, they took me iron horse
• During the act of drinking a nice beer a rascal took advantage of me
enjoying that particular beer and relieved me of my dear bicycle, god bless
his soul

19. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Back to school
I love
grammar
…and I love
Math

20. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Chatbot Intelligence components
Chatbot response
machine
Events
Chat
Raise
Question
Answer
Context
Feedcontext
Conversation
Context
Training Model
Feed
Learn
CRM
Customer
History
Analysis
Feed
NLP
Sendline
Intent

21. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Chatbot channels
Chatbot engine
Channels
Backend
Usage information
Intelligence
Providing systems

22. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Capgemini Oracle Intelligent Bot Collateral
• Blogs
– Why do we need chatbots? http://tinyurl.com/y7hep84k
– How can Chatbots meet expectations? Introducing the Bot Maturity Model http://tinyurl.com/yb53wzbf
– Chatting with the chatbots? - How intelligence makes the conversation http://tinyurl.com/ycf5sty5
– Integrating the Chatbot http://tinyurl.com/ycb945nf
– Oracle goes Chatbot http://tinyurl.com/yblj78jq
• Video
• Capgemini Builds Chatbots in the Oracle Cloud https://www.youtube.com/watch?v=Tp6GdeJRQtw
• Podcast
– Chatbots: First Steps and Lessons Learned - Part 1 http://tinyurl.com/ydexks7t