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Chapter one: organisational behaviour
1. Define organisational behaviour
2. Explain why organisations exist
3. Discuss the role of managers in organisations
4. Discuss some of the key issues affecting organisations today
5. Explain why managers and organisational members could
benefit from thorough understanding of organisational
behaviour principles
Chapter two: Individual Attributes
1. The individual performance equation
2. Demographic, competency and personality characteristics that
distinguish individuals
3. Individuals and workforce diversity
4. Values and attitudes of workers
5. Job satisfaction and job performance
6. Perception and the perceptual process
Chapter three Motivation & Empowerment
1. Motivating and empowering today’s workforce
2. Two types of motivation theories — content and process
· Content theories
· Process theories
3. Integrating content & process theories
4. Other perspectives of motivation
5. Empowerment
Chapter four Learning, reinforcement and self-management
1. The four general approaches to learning
2. Organisational behavioural modification and reinforcement
strategies
3. Social learning theory and behavioural self-management
4. Pay as an extrinsic reward
5. The learning organisation and the teaching organisation
Chapter five: Groups and group dynamics
1. What is a group?
2. Purposes of groups in organisations
3. Managing groups for effectiveness
4. Inputs to group processes
5. The dynamics and processes of groups
6. Inter-group dynamics
Chapter six Teamwork and team building
1. Teams and the difference between teams and groups
2. How teams operate and what makes them effective
3. Team-building activities and approaches
4. Factors that affect team performance and cohesiveness
5. The main types of teams that exist in organisations
6. Some future challenges for work team

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