SlideShare a Scribd company logo
Social Media in Public
Relations
By, Team Pheonix
Solis Social Media PR
 PR formula centers on ART to impact outcomes, behaviors, and actions.
 Actions
 Reactions
 Transaction
 PR’s objective is to influence the C-suite referring to top senior level
executives at a corporation who makes key decisions and have power to spend
money. EX. chief executive offers (CEO), chief operating officers (COO), chief
information officers (CIO), and chief digital officers (CDO)
 https://youtu.be/pMS5Iu0psDY
PR Management
 Clients want a return on their investments (ROI), simply including social
media in a campaign is not enough anymore, it’s become an eCommerce
environment where companies try to:
 Increase website traffic
 Generate sales leads
 Increase conversations and online purchases
 Reduce company expenses
 Improve customer relations and awareness
Social Media Metrics
Google Analytics
PR Management
 Key Performance Indicators (KPI’s) focus on continuous monitoring of social
media and sales activity data
 Friends are most influential
 It’s important to measure influence on social media, many people use KLOUT
algorithm to track broad engagement across a large number of social media
platforms
 Owned Media – company owned media such as website and apps
 Hybrid Media – new media that incorporates old media rules; emerged from
blogging Facebook, Twitter, and Youtube empowered individuals to act as
media producers. Smartphones and tablets crated the need for apps, and new
platforms.
5 Content Archetypes
 Curated Content: managed by brands determining “highest value to
customers”
 Co-created Content: co-produced either peer to peer or brand to participant
 Original Content: exclusive brand messages
 Consumer-generated Content: happens without brand’s involvement
 Sponsored Content: “paid promotion”
 Promoted Posts: appear on Facebook and are similar to a paid search
Social Capital, Conflict, and
Collaboration
 Social Capital – refers to the ability of individuals
organizations to benefit from communication
behavior
 Individual and organizational social capital may:
 Have value in economic terms
 Other benefits for professional development
-
Social Capital, Conflict and
Collaboration (Continued)
 Social capital is a way to understand intangibles important within communities:
 Trust – information, knowledge, skills
 Shared norms and values – understanding of others
 Shared resources and knowledge – wider access to resources and knowledge
 Reciprocity – likely that others in network will reciprocate and give to
relationship
 Resilience within relationships – strong networks are resilient when facing
challenges
 Co-ordination and co-operation – for the achievement of common goals
 Social networking and media used to cultivate social capital should generate
opportunities to collaborate beyond typical boundaries
Social Media Tactics
 Historically, PR people relied on the simple press release or news release
 In the digital era; every release of information should be designed for online
consumption by news media and general public
 In the world of social media, PR people are in search of ‘traction’
 To break through the clutter online they must use SEO keywords and structure
them to move to the top of Google searches
 “Buzz” techniques = rich media content such as:
 Photographs
 Audio
 Video
 Info Graphics
 Links
Social Media Tactics (Continued)
 PR professional must be strategic by offering timely information
 Real time PR professions often work from “war rooms” – ready to respond
 Social media often blurs the lines between PR, advertising, and marketing
 PR – emphasizes brand awareness, influence or positive sentiment
 Marketing – seeks conversation from interaction to sales
Social Media Tactics (Continued)
 9 most important platforms:
 Twitter
 Facebook
 Google+
 Instagram
 LinkedIn
 Tumblr
 Pintrest
 Vine
 Snapchat
PR Newsrooms and Message Targeting
 Edelman PR developed its Creative Newsroom to address the need for: real
time social media monitoring, response, and strategy
 Focuses on client media storytelling for engaging audiences
 Real time social media is transforming marketing and public relations
 Traditional media – television, radio, newspaper, magazines, are beginning to
blend with real time PR and marketing content
PR Newsrooms and Message Targeting
(Continued)
 Integration of digital requires PR newsrooms to keep brand names alive on
trending charts
 Public relations newsrooms should encourage participation by:
 Being at the center of a PR office
 Monitoring traditional and social media
 Developing a mindset of constantly generating ideas for clients
-
PR Blogging and Case Studies
 PR blogging is a new way in which brands are voiced throughout social media
platforms
 Some bloggers are paid by companies, but many are independent and unpaid
 Through the use of social media, PR professionals find ways to be creative and
gain brand interest
 Social media is positive for brand recognition, customer loyalty and sales
PR Blogging and Case Studies
(Continued)
 PR uses social media to:
 Reward loyal customers
 Cover press conferences
 Use hashtags to connect new brands to potential customers
Corporate Social Responsibility (CSR)
 The effect businesses have on social and environmental conditions. CSR is
seen as a way to develop legal, ethical and global practices within large
corporations.
 Self-Regulation for companies to showcase social responsibility.
 “Positive CSR can result in increase brand loyalty in consumer who value
socially responsible products and company behavior.”
Corporate Social Responsibility (CSR)
(Continued)
 Non-Profits:
 They gain the most from the social media communication PR shift. They benefit
through earned media because they lack funds for paid media.
 Through social media, non-profits generate more awareness in social friends and
fans.
 Successes:
 The CEO is the major force in creating PR success. If the CEO is using social media,
he or she have a greater influence. They offer more credibility to the brand,
product or organization
 Failures:
 The improper use of social media can result in the PR failure. Distributing a
message without filtering, fact checking, or strategically planning can cause
backlash and damage a brand or company

More Related Content

What's hot

New brand management techniques 2nd part
New brand management techniques   2nd partNew brand management techniques   2nd part
New brand management techniques 2nd part
Verónica Cochón Vazquez
 
Chapter 10 (social metrics)
Chapter 10 (social metrics)Chapter 10 (social metrics)
Chapter 10 (social metrics)
Jawad Chaudhry
 
"Time to Get Social" BIOCOM CRO Workshop
"Time to Get Social" BIOCOM CRO Workshop"Time to Get Social" BIOCOM CRO Workshop
"Time to Get Social" BIOCOM CRO Workshop
Mentus Interactive
 
Social media insights - What most companies & brands don't know
Social media insights - What most companies & brands don't knowSocial media insights - What most companies & brands don't know
Social media insights - What most companies & brands don't know
Geek4Green
 
Chapter 4 social media in public relations
Chapter 4  social media in public relationsChapter 4  social media in public relations
Chapter 4 social media in public relations
Laura Cognat
 
Chapter 4 social media in public relations
Chapter 4  social media in public relationsChapter 4  social media in public relations
Chapter 4 social media in public relations
SasaTodorovic8
 
HTCE Social Media Presentation
HTCE Social Media PresentationHTCE Social Media Presentation
HTCE Social Media Presentation
Mhairi Petrovic
 
Chapter 6 (social publishing)
Chapter 6 (social publishing)Chapter 6 (social publishing)
Chapter 6 (social publishing)
Jawad Chaudhry
 
Storytelling Platforms - Paid; Owned & Earned Media
Storytelling Platforms - Paid; Owned & Earned MediaStorytelling Platforms - Paid; Owned & Earned Media
Storytelling Platforms - Paid; Owned & Earned Media
IRMPL
 
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPT
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPTSocial Media Marketing (Tuten & Solomon) - Chapter 2 PPT
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPT
Tracy Tuten
 
Social media marketing fire your pr now
Social media marketing   fire your pr nowSocial media marketing   fire your pr now
Social media marketing fire your pr now
Amiral27
 
Social Media Metrics
Social Media MetricsSocial Media Metrics
Mrkt2100 slideshow
Mrkt2100 slideshowMrkt2100 slideshow
Mrkt2100 slideshow
ClaireBower7
 
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
Julie Bevacqua
 
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
JWTINSIDE
 
Social Media - Presentation for the NC Tourism Leadership Conference 2010
Social Media - Presentation for the NC Tourism Leadership Conference 2010Social Media - Presentation for the NC Tourism Leadership Conference 2010
Social Media - Presentation for the NC Tourism Leadership Conference 2010Tracy Tuten
 
MARKETING RESEARCH_precious ogbonna
MARKETING RESEARCH_precious ogbonnaMARKETING RESEARCH_precious ogbonna
MARKETING RESEARCH_precious ogbonnaPRECIOUS OGBONNA
 
Online PR
Online PROnline PR

What's hot (19)

New brand management techniques 2nd part
New brand management techniques   2nd partNew brand management techniques   2nd part
New brand management techniques 2nd part
 
Chapter 10 (social metrics)
Chapter 10 (social metrics)Chapter 10 (social metrics)
Chapter 10 (social metrics)
 
"Time to Get Social" BIOCOM CRO Workshop
"Time to Get Social" BIOCOM CRO Workshop"Time to Get Social" BIOCOM CRO Workshop
"Time to Get Social" BIOCOM CRO Workshop
 
Social media insights - What most companies & brands don't know
Social media insights - What most companies & brands don't knowSocial media insights - What most companies & brands don't know
Social media insights - What most companies & brands don't know
 
Chapter 4 social media in public relations
Chapter 4  social media in public relationsChapter 4  social media in public relations
Chapter 4 social media in public relations
 
Chapter 4 social media in public relations
Chapter 4  social media in public relationsChapter 4  social media in public relations
Chapter 4 social media in public relations
 
HTCE Social Media Presentation
HTCE Social Media PresentationHTCE Social Media Presentation
HTCE Social Media Presentation
 
Chapter 6 (social publishing)
Chapter 6 (social publishing)Chapter 6 (social publishing)
Chapter 6 (social publishing)
 
Storytelling Platforms - Paid; Owned & Earned Media
Storytelling Platforms - Paid; Owned & Earned MediaStorytelling Platforms - Paid; Owned & Earned Media
Storytelling Platforms - Paid; Owned & Earned Media
 
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPT
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPTSocial Media Marketing (Tuten & Solomon) - Chapter 2 PPT
Social Media Marketing (Tuten & Solomon) - Chapter 2 PPT
 
BizSoMe seminar
BizSoMe seminarBizSoMe seminar
BizSoMe seminar
 
Social media marketing fire your pr now
Social media marketing   fire your pr nowSocial media marketing   fire your pr now
Social media marketing fire your pr now
 
Social Media Metrics
Social Media MetricsSocial Media Metrics
Social Media Metrics
 
Mrkt2100 slideshow
Mrkt2100 slideshowMrkt2100 slideshow
Mrkt2100 slideshow
 
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
B2B Marketing: 5 Outstanding Ways to Leverage Social Media in a B2B Setting b...
 
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
JWT INSIDE at #SouthWiRED14 – Finding the Balance Between Paid, Earned and Ow...
 
Social Media - Presentation for the NC Tourism Leadership Conference 2010
Social Media - Presentation for the NC Tourism Leadership Conference 2010Social Media - Presentation for the NC Tourism Leadership Conference 2010
Social Media - Presentation for the NC Tourism Leadership Conference 2010
 
MARKETING RESEARCH_precious ogbonna
MARKETING RESEARCH_precious ogbonnaMARKETING RESEARCH_precious ogbonna
MARKETING RESEARCH_precious ogbonna
 
Online PR
Online PROnline PR
Online PR
 

Similar to Chapter 4 presentation (1)

Group 3, Chapter 4
Group 3, Chapter 4Group 3, Chapter 4
Group 3, Chapter 4
JackyJG
 
Group 3 presentation
Group 3 presentation Group 3 presentation
Group 3 presentation
kuwllerena
 
Group 3 presentation
Group 3 presentation Group 3 presentation
Group 3 presentation
renzad
 
Social media and marketing
Social media and marketingSocial media and marketing
Social media and marketing
malafaim
 
Organization models for social media
Organization models for social mediaOrganization models for social media
Organization models for social media
Society3
 
Social media & large, global B2B companies
Social media & large, global B2B companiesSocial media & large, global B2B companies
Social media & large, global B2B companies
Paul Holthuis
 
Webinar Australia: What you should know about Social Media for corporations
Webinar Australia: What you should know about Social Media for corporationsWebinar Australia: What you should know about Social Media for corporations
Webinar Australia: What you should know about Social Media for corporations
Society3
 
Social Media Best Practices 2014
Social Media Best Practices 2014Social Media Best Practices 2014
Social Media Best Practices 2014
Flightpath Inc
 
Body Shop
Body ShopBody Shop
Body ShopRosaCPH
 
Body Shop presentation
Body Shop presentationBody Shop presentation
Body Shop presentationRosaCPH
 
Presentation.pptx
Presentation.pptxPresentation.pptx
Presentation.pptx
AshwiniRavi29
 
Global Gateway Social Media Marketing
Global Gateway Social Media MarketingGlobal Gateway Social Media Marketing
Global Gateway Social Media Marketing
theonlyelina
 
Badrina Social Media Planning Presentation
Badrina Social Media Planning PresentationBadrina Social Media Planning Presentation
Badrina Social Media Planning Presentation
Eddy Badrina
 
What are the Benefits of Social Media for Business Development.pdf
What are the Benefits of Social Media for Business Development.pdfWhat are the Benefits of Social Media for Business Development.pdf
What are the Benefits of Social Media for Business Development.pdf
Zinavo Pvt Ltd
 
Social Media Marketing
Social Media Marketing Social Media Marketing
Social Media Marketing
AliAsghar198192
 
Social media and challenges
Social media and challenges Social media and challenges
Social media and challenges
StudPlex
 
RFC Social Media Presentation, 2nd August, 2011
RFC Social Media Presentation, 2nd August, 2011RFC Social Media Presentation, 2nd August, 2011
RFC Social Media Presentation, 2nd August, 2011
Hamill Associates Ltd
 
Social Media Channels
Social Media ChannelsSocial Media Channels
Social Media Channelsbmangome
 

Similar to Chapter 4 presentation (1) (20)

Group 3, Chapter 4
Group 3, Chapter 4Group 3, Chapter 4
Group 3, Chapter 4
 
Chapter 4
Chapter 4Chapter 4
Chapter 4
 
Group 3 presentation
Group 3 presentation Group 3 presentation
Group 3 presentation
 
Group 3 presentation
Group 3 presentation Group 3 presentation
Group 3 presentation
 
Social media and marketing
Social media and marketingSocial media and marketing
Social media and marketing
 
Organization models for social media
Organization models for social mediaOrganization models for social media
Organization models for social media
 
Social media & large, global B2B companies
Social media & large, global B2B companiesSocial media & large, global B2B companies
Social media & large, global B2B companies
 
Webinar Australia: What you should know about Social Media for corporations
Webinar Australia: What you should know about Social Media for corporationsWebinar Australia: What you should know about Social Media for corporations
Webinar Australia: What you should know about Social Media for corporations
 
Social Media Best Practices 2014
Social Media Best Practices 2014Social Media Best Practices 2014
Social Media Best Practices 2014
 
Body Shop
Body ShopBody Shop
Body Shop
 
Body Shop presentation
Body Shop presentationBody Shop presentation
Body Shop presentation
 
Presentation.pptx
Presentation.pptxPresentation.pptx
Presentation.pptx
 
Global Gateway Social Media Marketing
Global Gateway Social Media MarketingGlobal Gateway Social Media Marketing
Global Gateway Social Media Marketing
 
Pa685 m6 ppt_alternate
Pa685 m6 ppt_alternatePa685 m6 ppt_alternate
Pa685 m6 ppt_alternate
 
Badrina Social Media Planning Presentation
Badrina Social Media Planning PresentationBadrina Social Media Planning Presentation
Badrina Social Media Planning Presentation
 
What are the Benefits of Social Media for Business Development.pdf
What are the Benefits of Social Media for Business Development.pdfWhat are the Benefits of Social Media for Business Development.pdf
What are the Benefits of Social Media for Business Development.pdf
 
Social Media Marketing
Social Media Marketing Social Media Marketing
Social Media Marketing
 
Social media and challenges
Social media and challenges Social media and challenges
Social media and challenges
 
RFC Social Media Presentation, 2nd August, 2011
RFC Social Media Presentation, 2nd August, 2011RFC Social Media Presentation, 2nd August, 2011
RFC Social Media Presentation, 2nd August, 2011
 
Social Media Channels
Social Media ChannelsSocial Media Channels
Social Media Channels
 

Recently uploaded

Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
TechSoup
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
CarlosHernanMontoyab2
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
Jisc
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
Jean Carlos Nunes Paixão
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
BhavyaRajput3
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
Nguyen Thanh Tu Collection
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
SACHIN R KONDAGURI
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
Peter Windle
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
timhan337
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
Vivekanand Anglo Vedic Academy
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 

Recently uploaded (20)

Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 

Chapter 4 presentation (1)

  • 1. Social Media in Public Relations By, Team Pheonix
  • 2. Solis Social Media PR  PR formula centers on ART to impact outcomes, behaviors, and actions.  Actions  Reactions  Transaction  PR’s objective is to influence the C-suite referring to top senior level executives at a corporation who makes key decisions and have power to spend money. EX. chief executive offers (CEO), chief operating officers (COO), chief information officers (CIO), and chief digital officers (CDO)  https://youtu.be/pMS5Iu0psDY
  • 3. PR Management  Clients want a return on their investments (ROI), simply including social media in a campaign is not enough anymore, it’s become an eCommerce environment where companies try to:  Increase website traffic  Generate sales leads  Increase conversations and online purchases  Reduce company expenses  Improve customer relations and awareness
  • 6. PR Management  Key Performance Indicators (KPI’s) focus on continuous monitoring of social media and sales activity data  Friends are most influential  It’s important to measure influence on social media, many people use KLOUT algorithm to track broad engagement across a large number of social media platforms  Owned Media – company owned media such as website and apps  Hybrid Media – new media that incorporates old media rules; emerged from blogging Facebook, Twitter, and Youtube empowered individuals to act as media producers. Smartphones and tablets crated the need for apps, and new platforms.
  • 7. 5 Content Archetypes  Curated Content: managed by brands determining “highest value to customers”  Co-created Content: co-produced either peer to peer or brand to participant  Original Content: exclusive brand messages  Consumer-generated Content: happens without brand’s involvement  Sponsored Content: “paid promotion”  Promoted Posts: appear on Facebook and are similar to a paid search
  • 8. Social Capital, Conflict, and Collaboration  Social Capital – refers to the ability of individuals organizations to benefit from communication behavior  Individual and organizational social capital may:  Have value in economic terms  Other benefits for professional development -
  • 9. Social Capital, Conflict and Collaboration (Continued)  Social capital is a way to understand intangibles important within communities:  Trust – information, knowledge, skills  Shared norms and values – understanding of others  Shared resources and knowledge – wider access to resources and knowledge  Reciprocity – likely that others in network will reciprocate and give to relationship  Resilience within relationships – strong networks are resilient when facing challenges  Co-ordination and co-operation – for the achievement of common goals  Social networking and media used to cultivate social capital should generate opportunities to collaborate beyond typical boundaries
  • 10. Social Media Tactics  Historically, PR people relied on the simple press release or news release  In the digital era; every release of information should be designed for online consumption by news media and general public  In the world of social media, PR people are in search of ‘traction’  To break through the clutter online they must use SEO keywords and structure them to move to the top of Google searches  “Buzz” techniques = rich media content such as:  Photographs  Audio  Video  Info Graphics  Links
  • 11. Social Media Tactics (Continued)  PR professional must be strategic by offering timely information  Real time PR professions often work from “war rooms” – ready to respond  Social media often blurs the lines between PR, advertising, and marketing  PR – emphasizes brand awareness, influence or positive sentiment  Marketing – seeks conversation from interaction to sales
  • 12. Social Media Tactics (Continued)  9 most important platforms:  Twitter  Facebook  Google+  Instagram  LinkedIn  Tumblr  Pintrest  Vine  Snapchat
  • 13. PR Newsrooms and Message Targeting  Edelman PR developed its Creative Newsroom to address the need for: real time social media monitoring, response, and strategy  Focuses on client media storytelling for engaging audiences  Real time social media is transforming marketing and public relations  Traditional media – television, radio, newspaper, magazines, are beginning to blend with real time PR and marketing content
  • 14. PR Newsrooms and Message Targeting (Continued)  Integration of digital requires PR newsrooms to keep brand names alive on trending charts  Public relations newsrooms should encourage participation by:  Being at the center of a PR office  Monitoring traditional and social media  Developing a mindset of constantly generating ideas for clients -
  • 15. PR Blogging and Case Studies  PR blogging is a new way in which brands are voiced throughout social media platforms  Some bloggers are paid by companies, but many are independent and unpaid  Through the use of social media, PR professionals find ways to be creative and gain brand interest  Social media is positive for brand recognition, customer loyalty and sales
  • 16. PR Blogging and Case Studies (Continued)  PR uses social media to:  Reward loyal customers  Cover press conferences  Use hashtags to connect new brands to potential customers
  • 17. Corporate Social Responsibility (CSR)  The effect businesses have on social and environmental conditions. CSR is seen as a way to develop legal, ethical and global practices within large corporations.  Self-Regulation for companies to showcase social responsibility.  “Positive CSR can result in increase brand loyalty in consumer who value socially responsible products and company behavior.”
  • 18. Corporate Social Responsibility (CSR) (Continued)  Non-Profits:  They gain the most from the social media communication PR shift. They benefit through earned media because they lack funds for paid media.  Through social media, non-profits generate more awareness in social friends and fans.  Successes:  The CEO is the major force in creating PR success. If the CEO is using social media, he or she have a greater influence. They offer more credibility to the brand, product or organization  Failures:  The improper use of social media can result in the PR failure. Distributing a message without filtering, fact checking, or strategically planning can cause backlash and damage a brand or company