This document contains lecture notes on health service management. It begins by outlining the learning objectives of defining key terms, differentiating efficiency and effectiveness, understanding management principles and roles. It then defines health, health services, and health service organizations. The rest of the document discusses definitions of management, characteristics of management, the difference between management and administration, efficiency versus effectiveness, management functions, Henri Fayol's principles of management, types of managers, managerial roles, and interpersonal roles.

1. Jigjiga health science college
department of public health
Health Service Management
Crh:4
By Abdireshid
May, 2023 ,Jigjiga, Ethiopia.
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2. Learning Objectives
• At the end of this session the student will be able to :
─ Define health , management, and other technical
Terms
─ differentiate between efficiency and effectiveness
─ Understand different principles of management
─ Understand different managerial roles , skills , and
functions
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3. Health
• Maximization of the biological and clinical indicators of
organ function and the maximization of mental, and role
functioning in every day life.
– WHO definition of Health
Health services:
• Specific activities within the larger domain of health care
undertaken to maintain or improve health or to contain
decrements of health.
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4. Health service organizations
• Are entities that provide the organizational structure
within which the delivery of health services is made
directly to consumers.
• Example , Karamara General Hospital.
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5. Class Discussions
• Discuss the definition of management ?
• Is management science or an art?
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6. Concepts and definitions of terms
• Although so old as practice & universal it has no agreed
definitions
• Definitions are several & given by different authorities in
the field
• Management as the body of knowledge & discipline is a
science & its application to the solution of organizational
problems is an art.
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7. Definitions ….
• Management is the process of designing and
maintaining an environment in which individuals
working together in groups, efficiently to accomplish
selected aims ( Harold Koontz )
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8. Definitions ….
• The art of getting things done through others (Mary
Parker Follet ) – she considered the role of an external
environment
• A process consisting of planning, organizing, actuating &
controlling, performed to determine & accomplish the
objectives by the use of people and resources (George
R. Terry )
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9. Definitions ….
• It is when one or more managers individually &
collectively setting and achieving goals by exercising
related functions (Plunkett)
• Management is getting things done:
– commitment to achievement
– states specifically what is to be achieved
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10. Definitions ….
• Management can be compared with a pipeline where
– Inputs(resources) are entered,
– Processed through the management functions of
planning, organizing, directing and controlling and
finally
– Output in the form of goods and services or
information.
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11. Figure : Input–Process–Output
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12. Characteristics of Management
• Universal : It applies every where
• Continuous process: Carried out through out the budget
year.
• Dynamic: Changes from one form to another
• Pervasive: practiced in every organization
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13. Class discussion
• What is the difference between
Management and Administration ?
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14. Administration versus Management
• Administration is an overall determination of polices
and major objectives
• Management is essentially an executive function , the
active direction of human effort
• Thus, as a function, administration is determinative
while management is essentially executive.
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15. Class discussion
• Efficiency versus effectiveness
• Which one is the best for managers /
organizations, efficiency or effectiveness ?
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16. Efficiency (“Doing things right”)
• The ability to minimize the use of resources in achieving
organizational objectives
• Is about reaching ends by only the necessary means or by
the least wasteful use of resources
• Division of labor and convergence of work
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17. Basic concept of efficiency:
─ Do not waste resources;
– Produce each output at least cost;
– Produce the types and amounts of output which people
value most.
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18. Effectiveness (“ Doing the right
thing”).
• The degree to which a stated objective is being or has
been achieved.
• It is something that management tries to improve
• Doing the right things in the right way at the right times
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19. Effectiveness…
• It is the comparison of objectives with their achievement
• Comparison of objectives with their achievements)
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20. Efficiency versus effectiveness
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21. The Management process
Management is a process :
• A set of interrelated and interactive on-going activities
and functions.
• A systematic method of handling activities
• Involves achieving goals through people and utilization of
other resources
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22. Class discussion
• Discuss major management function?
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23. Management functions
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24. Management functions
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25. Management functions
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26. Management functions
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27. Class discussion
• Discuss on principles of management from
Henri Fayol ‘s perspective of scientific theory
of management
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33. 33

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37. Class discussion
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38. A manager
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39. Types of manager
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42. Top level managers
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43. Cont...
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44. 44

45. Middle level managers
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46. Cont...
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48. 48

49. Class discussions
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50. Managerial role
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51. Managerial role
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52. Managerial role
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53. Managerial role …
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54. Interpersonal Role
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55. Interpersonal Role
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56. Interpersonal Role
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57. Interpersonal Role
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58. Interpersonal Role
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59. Interpersonal Role
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60. Interpersonal Role
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61. Decisional roles
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62. Decisional roles
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63. Decisional roles
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64. THANK YOU
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