1. 1
CHAPTER 1
INTRODUCTION
1.1Background of the study
The internship program is the requirement of the BBA . The course meant that every student
must spend minimum of eight weeks working as an intern in any organization. The primary goal
of internship is to provide a student with a real-life on- the-job exposure and an opportunity to
apply theoretical concepts in real life situation. The internship covers 3 credit hours.
The internship was assigned to Civil Bank; Kapan Branch. Civil Bank is a policy driven Bank
which functions with the principle of "zero tolerance" in terms of compliances with all the
regulations, policy, manuals/guidelines and prudential banking norms and always believes and
functions with ethical business values. Driven by the customer centered philosophy, Civil Bank
Limited always endeavors to provide essential banking services and access to finance to Nepali
denizens from all strata across the country through the support of sophisticated technology.
The duration of internship was from Aug 24, 2014 to Oct 24, 2014. During the internship, the
intern works in departments of CSD, ECC and remittance.
1.2Objectives
The major objectives of the internship are of general and specific, which are listed below:
General Objectives
In partial fulfillment of the requirements for the degree of BBA
To understand the linkage between theory and practical knowledge
To explore the intern’s skill and experiences
To discover the use of communication and interpersonal skills within an organization
Specific objectives
To understand the working environment of the organization
To analyze the marketing strategies of promotion
2. 2
To obtain the customers feedback
To maintain effective communication with the customers
1.3Limitations of the study
The various limitation of the study are as follows:
There were lots of boundaries for the intern while performing the job
There was no any specific job to perform for the intern
The duration of the internship is very short for students to apply their theoretical
knowledge into practical field
The various theoretical terms does not match with the practical one, so intern feels some
difficulties there
1.4Sources and methods of collecting data
The internship report is prepared on the basis of the daily recording log of internship activities.
Data was collected from both primary sources and as well as secondary sources. For primary
data collection following methods are used:
Interviewing the employees and customers
Questionnaire
Marketing
Counseling with teachers
For secondary data collection following methods are used:
Web surfing
Organization prospectus
Newspaper
Magazines
3. 3
CHAPTER 2
PRESENTATIONOF THE DATA
2.1Introduction: Background of the organization
Founded by promoters coming from a diverse professional backgrounds (such as real-estate,
manufacturing, trading, financial industry) with a vision to become a most trusted bank by
providing dedicated service to all the clients/customer through thick and thin, Civil Bank
envisions in becoming a dominant player in the banking industry of Nepal and firmly believes in
contributing to its economic growth by rendering services to, and empowering all classes and
sectors of society. Civil Bank is a policy driven Bank which functions with the principle of "zero
tolerance" in terms of compliances with all the regulations, policy, manuals/guidelines and
prudential banking norms and always believes and functions with ethical business values. Driven
by the customer centered philosophy, Civil Bank Limited always endeavors to provide essential
banking services and access to finance to Nepali denizens from all strata across the country
through the support of sophisticated technology. To ensure the quality and efficiency in the
service delivery to its customer/clients, Bank has adopted the latest technology with a view to
establish it as a technology driven Bank. The Bank steadfastly endeavors to create value for all
stakeholders including its promoters and shareholders in its wholehearted attempts to become
‘the Bank’ of the people through sustainable earnings.
Civil Bank has now substantially grown to become a bigger institution in terms of capital, asset
size and business volumes. With the completion of merger with former Axis Development Bank
Limited and former Civil Merchant BittiyaSanstha Limited, Civil Bank now figures in the Top
Seven Banks in terms of paid-up capital out of 30 commercial Banks in Nepal. Similarly, the
total Asset Size, Deposit Portfolio and Risk Assets Portfolio of the Bank have grown
exponentially to NPR 27.52 Billion, NPR 21.23 Billion and NPR 19.44 Billion (as of May end,
2014) respectively during last 3 ½ years of operations. In a short span of time, the total strength
of the Bank’s workforce has also increased significantly to exceed 400 and its network of
branches have reached 41 which has enabled the Bank to meet the demands and
financial/banking requirements of the customer across the country more efficiently. With an
array of techno-tailored products and services supported with the state-of-the art technology,
4. 4
Civil Bank has placed itself as one of the leading Banks in terms of technology driven products
and services. The Bank follows prudent practices to conform to the central bank’s directives
while ensuring constant adherence to its values, culture and traditions ingrained since inception.
The Bank has been moving forward through strategic growth while being socially responsible.
Post-merger, the Bank’s shareholding pattern has been revised to be as follows:
2.1.1Shareholding Pattern
Shareholder Type Shares Capital Composition Paid-Up Amount (NPR)
Promoter 16,107,970.18 59.68% 1,610,797,017.75
Public 10,881,276.74 40.32% 1,088,127,674.25
Total 26,989,246.92 100.00% 2,698,924,692
Table 1: Shareholding pattern
2.1.2Products and services
Civil Bank have been providing various products and services to the customers. The products
are:
Saving Accounts:
a)Civil Bank MeroBachatKhata
Civil Bank MeroBachatKhata is an interest bearing normal savings account. This account intends
to inculcate a savings habit for the future in order to facilitate accumulation of funds over a
period of time.
Description:
Minimum Balance: (No minimum balance required)
Rate of Interest: 4.00% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Salient Features:
5. 5
Free accidental death/permanent disability insurance upto NPR 0.5 Million (or four times
the deposit amount, whichever is lower).
Free Debit Card.
b) Civil Bank AmaBuwaBachatKhata
Civil Bank AmaBuwaBachatKhata is a special savings product designed for senior citizens. This
product not just yields high returns on the hard-earned income but also provides them with
convenience and easy accessibility to their savings account.
Description:
Minimum Balance: NPR 10,000
Rate of Interest: 4.50% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Interest Posting: Monthly
Qualifying Age: 58 and above
Salient Features:
Deposit collection facility above NPR 100,000.
50% discount on Safe Deposit Lockers, Loan Processing Fees, Commission on Banking
such as Demand Draft and SWIFT Transfers.
Free accidental death/permanent disability insurance upto NPR 0.5 Million (or four times
the deposit amount, whichever is lower).
c) Civil Bank KishorBachatKhata
Civil Bank KishorBachatKhata is designed to instill a savings habit amongst parents so that can
save and amass significant amount of funds to build a secure future for their children.
Description:
6. 6
Minimum Balance: NPR 1,000
Rate of Interest: 4.50% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Qualifying Age: 16 and below
Salient Features:
Birthday Gifts on account holders' birthday*
Lifelong 50% rebate on Loan Processing Fees and commission on banking services such
as Issuance of Demand Draft and SWIFT Transfer.
Standing instruction facility for monthly transfers to the account for a more secure future.
100% rebate on Educational Loan Processing Fee*
Free cheque book and Debit Card.
d) Civil Bank NariBachatKhata
Civil Bank NariBachatKhata is a product especially for the ladies (housewives, professionals,
and others). This product is tailor-made to suit the requirements of its target audience. This
savings account offers exclusive value-added services.
Description:
Minimum Balance: NPR 1,000
Rate of Interest: 4.50% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Qualifying Gender: Females
Salient Features:
Free accidental death/permanent disability insurance upto 0.5 Million (or four times the
deposit amount whichever is lower).
7. 7
50% discount on banking services such as Issuance of Demand Draft and SWIFT
Transfer.
Standing instruction facility for monthly transfers to Civil Bank KishorBachatKhata for
children's security.
Up to 50% discount on Safe Deposit Lockers.
e) Civil Bank Gold Savings Account
Civil Bank Gold Savings Account is savings scheme which offers an attractive rate of interest
and is for those individuals who are self-employed or professionals working in various
organizations. This scheme also gives the accountholder the added flexibility of unrestricted
withdrawal.
Description:
Minimum Balance: NPR 50,000
Rate of Interest: 5.00% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Salient Features:
Free accidental death/permanent disability insurance up to 0.5 Million (or four times the
deposit amount whichever is lower).
50% discount on banking services such as Issuance of Demand Draft and SWIFT
Transfer.
f) Civil Bank Silver Savings Account
Civil Bank Silver Savings Account is savings scheme which offers a competitive rate of interest
to the accountholder and is for those individuals who are self-employed or professionals working
in various organizations. Besides offering an attractive interest rate, the product is also flexible in
that the customer can withdraw and deposit funds as per their convenience while retaining the
required minimum balance in the account.
8. 8
Description:
Minimum Balance: NPR 10,000
Rate of Interest: 4.50% per annum (On Daily Balance)
Withdrawals and Deposits: Unrestricted
Salient Features:
Free accidental death/permanent disability insurance up to 0.5 Million (or four times the
deposit amount whichever is lower).
50% discount on banking services such as Issuance of Demand Draft and SWIFT
Transfer.
g) Civil Bank Salary + Account
Civil Bank Salary + Account is a special type of payroll account offering exclusive value added
services targeted towards employees of various organizations.
Description:
Minimum Balance: Nil
Rate of Interest: 4.50%
h) Civil Bank LaganikartakoKhata
Civil Bank LaganikartakoKhata is an account designed primarily for investment related
transaction including shares, bonds and properties. This account will be beneficial for the general
public seeking to invest in shares of Civil Bank Limited.
Description:
Minimum Balance: NPR 1,000/-
Rate of Interest: 4.75% per annum
9. 9
Salient Features:
With Civil Bank LaganikartakoKhata, the account holders can enjoy the convenience of:
Free Internet and SMS Banking
Free ABBS facility
25%Discount on Draft issuance.
Separate Dedicated Counter during IPO’s at specific branches
Posting of dividend directly into Shareholder’s Account
Accidental death insurance and permanent disability coverage up to NPR 0.5 Million of
up to four times the deposit amount whichever is lower.
i) Civil Bank Platinum Savings Account
Civil Bank Platinum Savings Account is an exclusive interest bearing account. There is no
limitation for deposits and withdrawal.
Description:
Minimum Balance : NPR. 500,000.00
Rate of Interest : 5.50% per annum (On Daily Balance)
Withdrawals and Deposits : Unrestricted
Salient Features:
With Civil Bank Platinum Savings Account, the account holders can enjoy the convenience of:
Free Cheque book
Free Debit Card.
Free Any Branch Banking Service
Attractive discount facility in Safe Deposit Lockers.
Accidental death/permanent disability insurance up to NPR 1 Million or equivalent to
account balance, whichever is lower.
10. 10
50% rebate on loan processing fees and commission on banking services such as Issuance
of Demand Draft and SWIFT Transfer
Access to Purple Lounge Service in the main branch.
j) Civil Bank SansthapakBachatKhata
Civil Bank SansthapakBachatKhata offering exclusive value added services targeted towards the
promoters of Civil Bank and their family members. There is no limitation for deposits and
withdrawal.
Description:
Minimum Balance : NPR. 1,000.00
Rate of Interest : 4.75% per annum (On Daily Balance)
Withdrawals and Deposits : Unrestricted
Salient Features:
With Civil Bank SansthapakBachatKhata, the account holders can enjoy the convenience of:
Accidental death/permanent disability insurance up to NPR 0.5 Million or up to four
times the deposit amount, whichever is lower.
50% rebate on loan processing fees and commission on banking services such as Issuance
of Demand Draft and SWIFT Transfer
k) Civil Bank Remit Savings Account
Civil Bank Remit Savings Account is designed to facilitate both remitters working abroad and
beneficiaries living in home country as it can be opened by the family member of remitters
residing in Nepal or remitters working abroad. Remitters can directly deposit their earnings in
the account via this account.
Description:
11. 11
Minimum Balance: (No minimum balance required)
Rate of Interest: 4.25% per annum
Salient Features:
With Civil Bank Remit Savings Account, the account holders can enjoy the convenience of:
Free Debit Card
Free Cheque Book
Free Internet and SMS Banking
Free ABBS facility
50%Discount on the commission levied on Demand Draft, Travelers Cheque, SWIFT
transfer
Deposit Guarantee of up to NPR 200,000.00
Account Statement on quarterly basis upon request.
Flexibility of receiving payment from any agency of Civil Bank Limited
Life-long 50% rebate on Loan processing fees and commission on banking services such
as issuance of Demand Draft and SWIFT transfer, etc.
Deposits:
Civil Bank Fixed Deposits
Civil Bank Fixed Deposit is for those individuals and corporate houses who qualify for interest
earning on funds for a period of time. Fixed deposit accounts are opened for a fixed period of
time typically ranging from 6 months to 1 yr and above.
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Description:
Duration Interest Rate
6 Months 5%
1 Year 6%
Above 1 Year 6.25%
Minimum Balance NPR 10,000/-
Table 2: Interest rate of fixed deposit as per the time duration
Loans:
a) Personal Loan:
1. Civil Bank Personal Mortgage Loan (CiPML)
One of the main objectives of the Bank is to extend a vivid range of banking services to the
masses. Civil Bank Personal Mortgage Loan is one such product to cater to the various financing
requirement of individuals.
Basic Eligibility Criteria
Individuals or group of individuals requesting for CiPML must be able to justify the
following:
Reliable and steady source of income to serve the loan installment amount along with
interest.
Declare the purpose of the loan.
Provide unencumbered fixed assets collateral (land and building) fully covering the
requested loan exposure.
Product Details:
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Types of CiPML
Two types of CiPML shall be provided depending upon the nature of the funding requirement:
Non Revolving (CiPML I)
Revolving (CiPML II)
Loan Limit
The minimum limit of CiPML is NPR. 100,000.
The maximum limit of CiPML is NPR. 50,000,000.
Loan Tenure
The loan tenure of CiPML shall be fixed on the basis of loan repayment capacity of the
borrower.
The loan tenure for CiPML (Non Revolving) shall be fixed for maximum of 8 years or
less.
The loan tenure for CiPML (Revolving) in the form of overdraft shall be for maximum
period of 1 year and can be renewed on an annual basis.
Interest Rate
Interest rate on CiPML will be decided by the competent authority from time to time.
2. Civil Bank Home Loan
Civil Bank Home Loan is established as a retail lending product to cater to the prevailing market
demands.
Basic Eligibility Criteria
Any Nepalese individual of at least 18 years of age are eligible for Home Loan facility subject to
stable, reliable source of income. Furthermore, the disposable income should be sufficient to
serve the loan installment and due interest.
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Product Details:
Types of Civil Bank Home Loan Schemes
Civil Bank Home Loan Purchase Scheme (CiHL1)
Civil Bank Home Loan Construction Scheme
Civil 'Home Loan' Renovation Scheme
Loan Limit
Civil Bank 'Home Loan' limit shall be fixed for minimum and maximum range of NPR 100,000
and NPR 50,000,000 respectively for all types of schemes.
Loan Tenure
The tenure of the loan shall be for a minimum period of 5 years and maximum period of 25
years. This will be inclusive of the construction period and the grace period, if any.
Interest Rate
The interest rates on the Home Loan shall be determined by the competent authority as per the
tenure of the loan. The base rate will be the rate of interest on the Home Loan for 5 years.
The rate of interest may however be revised from time to time as decided by the management.
3. Civil Bank Hire Purchase Loan
During the last decade of banking, retail lending has established itself as one of the profitable
sectors in the banking industry. Civil Bank has therefore decided to develop and introduce Civil
Bank Hire Purchase Loan (CiHPL) as a retail lending product to cater to the prevailing market
demands. Hire Purchase Loan will be applicable to private automobiles (cars, jeeps), commercial
vehicles (trucks, buses), heavy equipments (excavators, cranes, dozers) and other equipments
(hospital equipments, heavy kitchen equipments).
Basic Eligibility Criteria
15. 15
Any Nepalese individual of at least 18 years of age or any company is eligible for a Civil Bank
Hire Purchase Loan facility subject to a stable, reliable source of income. The disposable income
should be sufficient to serve the loan installment and due interest.
A company can also apply for a CiHPL if the requirement is well justified.
Product Details:
Types of CiHPL
Civil Bank Hire Purchase Loan for Private Vehicles (CiHPL1)
Civil 'Hire Purchase Loan' for Commercial Vehicles (CiHPL2)
Civil 'Hire Purchase Loan' Heavy Equipment Scheme (CiHPL3)
Civil 'Hire Purchase Loan' Other Equipment/Machines Scheme(CiHPL4)
LoanLimit
Civil Bank 'Hire Purchase Loan' limit will be fixed for a minimum and maximum range of NPR
500,000 and 50,000,000 respectively for all types of schemes.
Loan Tenure
For Scheme I and II: The tenure of the loan shall be for a maximum period of 8 years.
For Scheme III and IV: The tenure of the loan shall be for a maximum period of 10 years.
InterestRate
The interest rates on the Civil Bank Hire Purchase Loan will be determined by the competent
authority as per the tenure of the loan.
The rate of interest may however be revised from time to time as decided by the management.
16. 16
4. Civil Bank Loan against Fixed Deposit Receipt
The Loan against Fixed Deposit is an added feature in the Fixed Deposit product and enables the
depositor/accountholder to withdraw a certain percentage of the deposit amount as a loan to cater
to his/her various immediate needs.
Loan Limit
Normally, the Bank will finance up to 90% of the value of the FD, if the same is issued by itself.
In case of loan against FDR issued by other Banks/financial institutions, the Bank may not
finance more than 80% of the face value. However, in exceptional cases, the credit may be
extended up to the face value of the instrument upon approval from competent authority. In case
issuance of a performance guarantee, the credit can be extended up to the face value of the
instrument. The rate of interest on loan against FDR should not be lower than the coupon rate of
the FD.
In case the currency of denomination of FDR and the currency of loan is different, the Bank will
not generally finance more than 80% of the face value of the instrument. In case the financing is
more than 80%, it needs to be reviewed on monthly basis to guard against the foreign exchange
fluctuation risk.
Loan Tenure
The loan shall be for a maximum tenure of 1 year renewable periodically up to the expiry date of
FDR held as security. It should be ensured that loan maturity date is prior to Fixed Deposit
Maturity date.
Interest Rate
Interest rate on 'Loan against FDR' will be decided by the competent authority from time to time.
5. Civil Bank Loan against Government Bond/Securities
Loan against Government Bond/Securities enables an individual or firm to avail a loan against
the value of the securities and bonds in their possession.
Loan Limit
17. 17
Generally, Credit against Govt. / NRB Instrument will be extended up to 90% of the value of
instrument. However, in exceptional cases, the credit may be extended up to the face value of the
instrument upon approval from a competent authority.
Loan Tenure
The tenure of the loan shall be for a period of one year.
Interest Rate
Interest rate on 'Loan against GB' will be decided by the competent authority from time to time.
6. Civil Bank Loan against Shares
Civil Loan against Shares (CiLS) is a product designed to cater to the various financing
requirements of various types of individual and investment firms.
Basic Eligibility Criteria
Lending in Shares has been highly regulated by the NRB. As such there are various requirements
to be met by the Bank as well as the Borrowers.
Company whose share will be pledged to the Bank must be listed in the NEPSE.
Limits will be subjected to a maximum of 60% of the average of the last 180 days,
closing price or latest closing price, whichever is lower.
The primary capital/net worth of the company whose shares are proposed as security
should be in the positive.
If the proposed shares are of banks/financial institutions, CAR of the same must be
within the norms set by NRB. Also the auditing of the bank/financial institution should
have been made as required by the NRB directives.
CiBL's total exposure on margin lending, including the proposed lending, should exceed
its core capital.
Total exposure against the shares of a specified listed company should not exceed 25% of
the core capital of the Bank.
Original share certificates should be deposited to the Bank.
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Loan against shares should not be provided for renewal/restructuring/rescheduling of an
existing limit.
The borrower/guarantor or their family member should not be a
director/CEO/Auditor/Secretary involved in the management or accounting of the
company whose shares have been proposed to pledge for the loan.
The loan limit will be assigned for a period of one year on terminating basis. It will be
non-renewable.
Applicant should have adequate sources of income to service the debt and meet the
margin call requirements as and when required.
Product Details:
Types of CiLS:
CiLS will be revolving in nature and shall be booked of overdraft facility in nature.
Loan Limit
The minimum limit of CiLS is NPR 100,000.00.
The maximum limit of CiLS is NPR 50,000,000.
Loan Tenure
The loan tenure for CiLS (Revolving) in the form of an overdraft shall be for maximum period of
1 year. This facility cannot be renewed on maturity and the loan has to be settled on maturity.
However interest will be paid on a quarterly basis.
Interest Rate
Interest rate on CiLS will be decided by the competent authority from time to time.
19. 19
b) Business Loan:
1) Civil Bank Easy Business Loan (CiEL)
Civil Bank Easy Business Loan (CiEL) caters to the various financial requirements of small and
medium sized traders/retailers/wholesalers.
Basic Eligibility Criteria
Business house requesting for CiEL must meet the following requirements:
The business house must be registered as a Sole Proprietorship or a partnership firm.
The business must be in operation for at least 2 years and must be in profit as well.
The concerned firm should not be availing loan from any other banks.
All the stock should be hypothecated to CiBL as security for the loan availed. CiBL
should have first charge on all the current assets.
The loan limit under this product type will be subjected to a maximum ceiling of NPR 5.0
Million.
The loan limit will be calculated by taking into consideration the working capital
requirement of the firm and the number of years in operation.
The client will be required to submit a monthly stock and receivables report at the
beginning of each Nepali month.
Inventory Turnover Ratio (ITR) is also a strong performance indicator for
retail/wholesale outlets. Thus in order to minimize the risk involved, ITR of the firm
applying for the loan under this scheme should be at least 6:1.
Product Details:
Types of CiEL
CiEL will be revolving in nature and shall be booked of overdraft facility in nature.
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Loan Limit
The minimum limit of CiEL is NPR 100,000. The maximum limit of CiEL is NPR 5,000,000.
Loan Tenure
The loan tenure for CiEL (Revolving) in the form of overdraft shall be for a maximum period of
1 year. This facility can be renewed on an annual basis subject to satisfactory transactions in the
account. Interest, however, will be paid on a quarterly basis.
Interest Rate
Interest rate on CiEL will be decided by the competent authority from time to time.
2) Civil Bank SME Loans
Civil Bank Limited intends to be a leader in the Nepalese banking industry by catering to the
needs of the small business enterprises through introduction of innovative products and services.
Basic Eligibility Criteria
The proposed credit facilities (funded and non-funded) should have Fixed Assets Collateral in
the form of Land and/or Building which can be mortgaged in the name of Bank. However
collateral coverage requirement will be determined by the Bank. Separate collateral coverage
requirement would be computed for SMEs operating in different sectors.
Proposed business unit should have a positive cash flow and satisfactory profit margin
substantiated through audited/authenticated and/or projected financial statement to sustain the
proposed debt servicing.
If the proposed SME is a Proprietorship Firm or handled by a single individual, proper
information on probable successor of the borrower is to be established.
Creditworthiness of the proposed customer should be established through credit analysis in
accordance to usual standard practice as elaborated in the Credit Policy Guidelines and Credit
Manual of the Bank.
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Types
Funded
Non Funded Facilities
Mix of both
Interest/Commission Rate
Interest rate on credit facilities shall be as per the decision of the management. The rates may
change from time to time during the loan tenure on the basis of the market rates and as decided
by the management.
Loan Tenure
SME of Term Loan nature shall be provided for a maximum tenure of 10 years (inclusive of
Grace/Construction period). Working Capital facilities including Non-Funded facilities shall be
provided on an annual renewal basis. However, Trust Receipt Loan will be provided for up to
120 days on each deal basis.
2.2Objective of the organization
The major objective of the organization is:
Innovation
Prudent expansion
Dedicated customer service
Competitive human resource
Vigilance
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2.3Oranization structure
Fig 1: Organization structure
2.4Observation and collection of data
During the internship various operation of the organization are observed and data are collected
on the basis of the observation in the various departments. The observed and collected data are
shown below:
2.4.1Business Desk (CSD)
Front office is a business term that refers to a company's departments that come in contact with
clients, including the marketing, sales, and service departments. In this department overall
organization’s operation is carried out. The department is responsible for various tasks, such as:
Audit Committee
Various
Departments
Loan Recovery
Committee
Chief Executive Officer
Risk Committee HR Committee
Board of Directors
Executive Credit
Committee
Various
Departments
Shareholders (Promoters): 60%
Shareholders (Public): 40%
Asset Liability
Committee
Senior Executive Officer
Various
Departments
Chief Operating Officer
23. 23
Preparation of daily report of the whole day transaction and have to email the report to
head office
Dealing with customers’ needs and assisting the customers by providing information of
the organization’s products, their account number and balance etc.
Handling phone calls
Preparing the account opening file and completing it with the all approval from top level
Accepting the requisition of cheque issues and informing customer to get their issued
cheques and ATM
Maintaining the record of all delivered or undelivered cheques and ATM and the total
account opened from beginning to the present. The record have to maintain daily
2.4.2Remittance
A remittance is a transfer of money by a foreign worker to an individual in his or her home
country. The department is responsible for providing the money to the receiver through the
following procedure:
Necessary documents
Original valid government identification of the receiver
Control number
When above necessary documents are presented in the remittance department,
The receiver have to fill up the firm with all of the detail such as name and contact
number of receiver’s and sender’s, permanent and temporary address of receiver,
control number and identity card number
Then the inputter login to the related remittance system(IME, reliable, civil remit, himal
remit etc.) by inputting id and password which is provided by the system
After login, system requires to input the control number, inputting the control number if
the number is correct, system shows the detail about the transferred money like sender
and receiver’s name, total amount etc.
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The inputter tallies the details between the system’s and the firm’s and the identity card.
If the details match, inputter paid the receiver and if not inputter reject ton pay
Theprocedurefor sending the money also follows by the similar ways mentioned above. But
sender can only send money within the nation.
And in the end of the day all the sent and received remittance report should be recorded in a
register file and the receipts along with ID card should be photocopied and kept in a recording
file .In the end of the day the remittance report of the branch should be emailed to the remittance
department of the head office so that the organization can claim the commission to the related
remittance company.
2.5Data Analysis and Interpretation
During the internship the many new accounts were opened, which are showed in the pie chart
below:
Fig 2: Total numbers of account
Saving accounts
Fixed deposit account
Current account
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The total numbers of account opened in the bank was 500 approximately. Among them about
421(80%) were saving accounts, 15(5%) were fixed deposit account and 64(10%) were current
account.
Most of the customers prefer saving account in the category of “merobachatkhata” as it yields
higher interest rate of 4% per annum and requires zero minimum balance. And they also prefer
other categories of saving accounts such as naribachatkhata ,Civi remit khata and others which
yields more interest rates i.e. 4.5% per annum. Therefore, the saving accounts till the date scores
high then other accounts.
Fixed deposit accounts have various schemes such as 123 days fixed deposit that yields 7.05%
interest rate per annum. This scheme has attracted many new fixed deposit customers. So, fixed
accounts reached up to 15th numbers of total fixed accounts.
Current account is opened by finance and co-operatives for their daily transaction of saving, so
that their saving can yield higher interest which they can provide to their customers as well.As
there are many co-operatives around the surroundings, the current accounts stays higher than
fixed deposits accounts with total of 64 accounts.
Similarly the remittance transaction of the organization per day kept on rising, which can be
shown in the figure below:
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Fig 3: Daily transaction of remittance for the month September and October
Finding: In, the above figure shows the daily remittance transaction of the organization. Data
were taken for September and October which were the internship period of the intern.
As per the figure above that in the month of September, the transactions were in the same range
i.e. neither too low nor too high. It kept rising at the end of the month. During October the line
rises because in the month of October Nepalese huge festival Dashain fall and the remittance
transaction increases daily as compare to the month of September.
0
2
4
6
8
10
12
1 2 3 4
September
October
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CHAPTER_3
SUMMARY AND CONCLUSION
3.1Summary
The first chapter of the report gave a background, significance, limitations and methodology of
the report. The main aim of the study was to gain the practical knowledge of the working
procedure of the organization as the worker not as the customer.The report was important not
only to the intern but also the academicians, the organization itself and other interested ones. The
study was carried in a very short span of time. So, it could not study each and every aspect
related to the subject. Besides the intern was also bound by the guidelines and formats given by
campus and university. The methodology adopted for the report was suitable and possible for the
intern. The internship was designed keeping the phases of the project life cycle in mind. Both the
primary and secondary data were used. Various methods were adopted for the acquisition of the
necessary data and information such as interview, discussion, observation, study of records and
documents etc. The intern studied, analyzed and presented the data using different statistical
tools e.g. tables, figures.
The second chapter contains the presentation of the data that followed by data collection to the
data analysis which is the important part of the report.
3.2Conclusion
From the data that were collected and analyzed, it is concluded that the organization’s overall
daily operations, financial status and customer relationship is healthy.
Organization’s daily operations are carried out smoothly without any delay. There doesn’t occur
any system shutdown or any obstacles that obstructs the operations.
As for the financial condition of the organization, there occurs daily deposits of minimum five
lakhs to maximum tens lakhs. The organization also provided various loans to the customers
regarding home loan, business loan and personal loan. Besides these there are lots of fixed
deposits too which maintains the organization’s financial condition healthy.
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Customers are more satisfied with the organization’s service. As most of the customers are
uneducated, the employees assist them with filling the deposit slips and cheques. Customers need
not to bring their documents photocopy as the organization prefer original documents rather than
duplicate and if required duplicate the photocopy is available there which many of the other
organizations lack to provide to their customers.
3.3 Recommendation
As a customer an intern feels that the organization lack in some criteria which are given below:
The organization issues cheques and ATMs taking longer time than other organizations
It does not provide withdrawal slips
Organization’s location is unknown for many customers
3.4Program workplace relationship
Internship is an opportunity for the students to show their knowledge and abilities to the
organization, which provides opportunities to learn and explore to the assigned areas. Internship
is the platform that provides students to expose their knowledge practically and utilized their
theoretical knowledge in the working areas.
During the internship the relation between the practical knowledge and that of the theoretical
knowledge was bit match. The knowledge were helpful in the area of maintain customer
relationship as well as in the promotion field that student acquired the knowledge from
marketing subject.
Accomplishing the internship in the organization was helpful for the intern. It was helpful to the
following extent:
Communicating with the customers
Introducing about the products to the new customers through door to door marketing
strategy
Influencing new customers to acquire the product
