Changepond provides 24x7 performance monitoring of Data Centers, Networks and Security based on pre-defined metrics for specific events, threshold violations, and errors or faults.

1. Changepond Technologies, Confidential
INFRASTRUCTURE MONITORING AND
SUPPORT SERVICES

2. © Changepond Technologies
REMOTE INFRASTRUCTURE MANAGED SERVICES
o 24x7 performance monitoring of Data Centers, Networks and Security based on pre-defined metrics
for specific events, threshold violations, and errors or faults
Changepond Managed Infrastructure Services (CMIS)
Server &
Middleware
Database
Management
ETL Consulting &
Support
Networking
Monitoring & Mgmt
 Monitoring activities
 Administration Activities
 Production DBA Services
 Application DBA Services
 Enhancements
 Problem investigation
 Upgrades & Fixes
 network configuration mgmt
 Performance measurement and
monitoring
 Jobs monitoring, alerting, & fixing
 Performance management
 Deployment and change
management

3. © Changepond Technologies
SERVICE ENGAGEMENT MODEL
Dedicated Team
L1
L2
L3
Shared Services Blended Team
Services
o Highly business critical
services
o High complexity in
customization /
management of
technology/business
o Time bound projects
o Highly standardized tasks
o Medium complexity in
customization /
management of
technology/business
o 24X7 coverage – cost
effectively
o Multiple services/functions
o Mix of complex &
standardized tasks

4. © Changepond Technologies
DELIVERY MODEL
Onsite
Co-ordination
Scoping & Elicitation, Knowledge
Acquisition, Project Co-ordination & Support
Remote
Monitoring
Level 1 Support
Level 2 & 3
Support
Pro-active Performance Monitoring,
Threshold Alerts, Dashboard Reporting
Incident Management, Service Desk for
escalations, Knowledge Repository
Problem mgmt, Change mgmt, Capacity
mgmt, Performance mgmt
ITIL complaint
process
Seamless integration
of client processes
Real time, end-to-end
monitoring
Monitoring tools &
Dashboards
SLA driven
engagements
Solution-level &
preventive support

5. © Changepond Technologies
WHY CHANGEPOND?
o ITIL certified professionals and expertise to deliver time-tested services that can provide more
predictable and consistent results
o Improved agility by scaling on demand, while expanding and contracting resources as required
o Monitoring of infrastructure including software, network, storage, operating systems, database,
middleware and select applications
o A pool of enterprise-class monitoring tools, software and networking administration tools
o Mitigate investment risk and improves ROI for new business innovation
o Resources with rich experience in solutions & hardware from HP, VMware, Cisco and Citrix
o Management of Public, Private or Hybrid cloud environments in any configuration over multiple data
centers and locations

6. Changepond Technologies, Confidential
THANK YOU