change management

1. 1
Change Management Models
Various models used in
change management
process have been
listed down. You can
choose one or more
models based on your
requirement
CM Models
The Johari Window
Kotter's Eight Phases of Change
The ADKAR Change Model
The McKinsey 7S Framework
The Burke-Litwin
Change Model
Leavitt's Diamond
Lewin's Three Stage Change Model
Bridges' Transition Model
Change Curve Model

2. 2
Mckinsey 7S Framework
Strategy
Style
Skills
Staff
Structure
Systems
Shared
Values

3. 3
Bridges' Transition Model
Endings Neutral Zone New Beginnings
Time
Productivity
During
Transition
› Shocked Angry
› In Denial
› Fearful
› Sad
› Confused
› Disoriented
› Frustrated
› Skeptical
› Apathetic
› Excited
› Energized
› Committed
Normal Productivity

4. 4
The Burke – Litwin Change Model
External
Environment
Mission &
Strategy
Leadership
Organizational
Culture
Structure
Management
Practices
Systems
(Policies &
Procedures)
Work Unit
Climate
Motivation
Tasks & Indiv
Skills
Indiv Needs &
Values
Indiv & Orgn
Performance
Transformational Factors
(long term levers)
Transformational Factors
(operational levers)
Individual & Personal
Factors (short term levers)
Burke Litwin Casual Model of
Organisation Performance & Change

5. 5
Kotter's 8 step change model
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0
0
0
0
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Create urgency
Form a powerful coalition
Create a vision for change
Communicate the vision
Empower action
Create quick wins
Build on the change
Make it stick
Creating
the climate
for change
Engaging &
enabling the
organization
Implementing
& sustaining
for change

6. 6
Lewin's Three Stage Change Model
Unfreezing Changing Refreezing
“Readiness to Change”
› Educate (Everyone understands)
› Inform (What, Why, When, How)
› Consult (Seek views & ideas, allow
thinking time, use others’ ideas )
› Plan (Objectives, resources, time-
scales, measures, budgets)
› Organise (Work plans)
› Appoint (Leaders, managers, teams)
“Implementation”
› Praise
› Encouragement
› Recognition & Empathy
› Coach
› Train
› Lead
› Manage
› Help & Guidance
› Regular Feedback
› Provide adequate resources
“Making it Stick”
› Set performance indicators
› Monitor & evaluate performances
› Establish systems to make it
happen
› Establish controls to check it is
happening
› Rewards for new behaviour
› Sanction (or lack of reward) for
old behaviour
› A period of relative stability
(consolidate)
KEY ACTIVITIES
We have mentioned a
framework of Lewin’s
three stage model, you
can use it as per your
requirements

7. 7
ADKAR Model
Business Need
Concept & Design
Implementation
Post - Implementation
Awareness Desire Knowledge Ability
Phases
of
a
Change
Project
Phases of Change for Employees
Reinforcement
ADKAR MODEL
Successful
Change
This slide shows
framework of ADKAR’s
model, you can use it
as per your
requirements

8. Bridge Transition Model
8
Ending Transitions New Beginning
Uncertainty
Exploration
Skepticism
Commitment
This slide shows
framework of Bridge
Transition model, you
can use it as per your
requirements

9. 9
Szpekman's Communication Framework
Managers
Knowledge / Skill Emphasis
› Competency Models
› Hiring Processes
› Orientation Programs
› Training & Development
› Feedback & Coaching
› Talent Planning
Measures
› Performance Management
› 360 degree Feedback
› Employee Surveys
› Performance Metrics & Benchmarks
Rewards
› Compensation Plans
› Benefits
› Recognition Programs
› Promotions
Structure / Process
› Organization Structure
› Career Paths
› Policies & Procedures
› Roles & Responsibilities
› Tools & Support
Leadership
› Vision & Strategy
› Agenda Items
› Questions
› Praise
› Resources
› Assignments
› Symbolic Behavior
Communication
› Communication Plans
› Print & Electronic Media
› Face-to-Face Communication
This slide shows
framework of
Szpekman's
Communication, you
can use it as per your
requirements

10. 10
Roger's Technology Adoption Curve
Innovators Early Adopters Early Majority Late Majority Laggards
2.5% 34% 34% 16%
13.5%
This slide shows
adoption curve of
change, you can edit it
as per your
requirements