Change Management - Lecture for Windesheim Students - Minor Proces Improvement October 12 2015

2. Systematisch
Creatief
INFO SYSTEMS PROCESS PEOPLE
ORGANISATION NETWORKTEAM
@gertveenhoven
ICT SCM ICT SCM Change Innovation
Inidvidual

4. CUSTOMERS
SYSTEMS
PROCESSESTOOLS
STAKEHOLDERS
DEVELOPMENT
IMPLEMENTATION
PEOPLE
VALUES GOALS
+++

5. NIMBY
OMG
WTF
DGAF
WIFFM
OMW
AMAChange can be an emotional roller-coaster

6. Dr. Keuble Ross - Grief Curve

7. Thinking & Feeling

8. An organisation (n=425)
425 Characters
425 Mental models
425 Emotional states
425 Learning preferences
425 Communication preferences
425 Different experiences with previous change
425 Priorities / Personal Agenda’s
425 ………..
Change Management? Or change
Facilitation? …..

9. Start a movement (together…. )

10. 1. CONNECT
2. INSPIRE
3. COMMUNICATE
4. EDUCATE

11. + WHAT NOW
CONNECT

12. INSPIRE

13. COMMUNICATE

14. EDUCATE

15. Change A" A ----------------------------------------- B B"
Phase Unfreeze Mobilise Implementation Sustain
Activity Case for change Design/prototype Build/test/transition Improve
Story WHY ---------------HOW-----------------WHAT----------------WHAT NOW----------->
CONNECT
INSPIRE
COMMUNICATE
EDUCATE

17. DriveChange
CONNECT INSPIRE COMMUNICATE EDUCATE
Urgency
- > Feedback
Dreams/goals
-> Perspective
Engage!
Dialogue!
-> Mental
constructions
New paradigma
(1+1=10)
-> Awareness
Different levels of
speed
(Rogers’curve)
Wandering
Around
Multi Platform –
Multi Language –
Tone of Voice
New patterns
(“learning is a
process” – repeat
repeat repeat)
Change Agents Example
behaviour
managers/
leaders
Support various
communication
styles
(e.g. DISC)
Support various
learning styles
(e.g. KOLB)
Key Performance
Indicators
Trust (no blame) Heart+Soul Room for
experiment
Fun – Positive
Emotions
KISP (keep it as
simple as
possible)
Co – Create!

18. Gert Veenhoven
06-11646919
@gertveenhoven
www.systematisch-creatief.nl