THE FUTURE OF TRAINING ANDDEVELOPMENTLearning OutcomesAfter learning this chapter, students should be able to:1. Identify the future trends that are likely to influence training departments and trainers2. Discuss how these future trends may affect training delivery and administration, aswell as the strategic role of training departments3. Discuss how rapid instructional design differs from traditional training design4. Discuss the advantages of embedded learning5. Discuss how training can contribute to a company’s sustainability initiative6. Discuss the implications of cloud computing for learning, training, and development
FUTURE TRENDS THAT WILL AFFECTTRAININGSUSTAINABILITYNEWTECHNOLOGIESVIRTUAL WORKARRANGEMENTDESIGN ANDCONTENTINTELLECTUALCAPITALPERFORMANCESUPPORT ANDSOCIALLEARNINGPERFORMANCEANALYSIS ANDLEARNINGTRAININGPARTNERSHIPANDOUTSOURCINGTRAINING
Sustainability• Refers to a company’s ability to make a profit without sacrificing theresources of its employee, community, and environment• Important: the growing number of companies• Training and development can contribute to companiessustainability:1. Learning opportunities for employees2. Development experiences for employees3. Teaching employers
Capturing and sharing intellectual capitalSocialnetworkingtechnologyand Web2.0TechnologicallyliterateIntellectualcapital
Performance support and social learningEmbedded learning• Increasingly prevalent in future• Focus more on developmentof the competency• Focus on providing learning tocomplete key job tasks• Technological availabilitySocial learning• Learning with and from others• Face to face interaction• Conferences• Group meeting• Online social media
Performance analysis and learning• Performance analysis approach - identifying performance gapsor deficiencies and examining training as one possible solution forthe business units.• Training departments will need to:– Focus on interventions related to performance improvement.– Provide support for high-performance work systems.– Develop systems for training administration, development, anddelivery that reduce costs and increase employees’ access tolearning.• Training departments’ responsibilities will include a greater focuson systems that employees can use for information on an as-needed basis.
Skills for future trainer• Matching training content and methods to the local culture of the workforce• Designing learning space, as well as content in technology-driven learning environments• Use of multimedia tools• Delivery and packaging training in different formats for beginners and experts• Use of assessments to determine trainees’ learning styles• Developing search-and-identify techniques• Facilitating learning and staying in touch with employees, managers, and business unit• Developing and delivering learning that is integrated with the job• Understand how social media can be used for learning, limitations of social media, andability to make a business case for it• Identify the root cause of job and business problems