Rules for Change Agents

1. Change Agent's Rules

2. Created by Tom Curtis 2010
Blog: www.onimproving.blogspot.com
Other presentation on www.slideshare.net
Under Onimproving
Email: ideamerchants@gmail.com

3. 3 word rules. Quick to read. Easy to memorize.
Change Agents Obey.
Do YOU Obey?

4. Teach not Preach

5. Go and See

6. Show don't Tell

7. Seek for Flow

8. Respect the Person

9. Map to See

10. Stand and Watch

11. Always be Kaizening

12. Plan for Maintaining

13. Create a Standard

14. See then Decide

15. Never undersell Requirements

16. Expect the Unforeseen

17. Know the Costs

18. Culture underpins Change

19. Patiently unwind Resistance

20. Celebrate the Small

21. Celebrate the Big

22. Share the Load

23. Own your Decisions

24. Over-prepare with Depth

25. Get fast Feedback

26. Always deliver More

27. Harvest with Patience

28. Prepare for Loneliness

29. Lose your Ego

30. Understand the Why

31. Execute the What

32. Thank the Who

33. Communicate beyond Reasonable

34. Create communal Pride

35. Give everyone Roles

36. Never leave Unaddressed

37. Prepare to Succeed

38. First gain Trust

39. Keep your Word

40. Repent when Wrong

41. Listen without Pride

42. Consider the Consequences

43. Never relinquish Principles

44. Practice rapid Repair

45. Challenge with Respect

46. Never assume Understanding

47. Ask tough Questions

48. Answer tough Questions

49. Always keep Cool

50. Ensure alignment Regularly

51. Don't play Games

52. Manage your Energy

53. Disarm with Openness

54. Practice transparent Planning

55. Develop others' Ability

56. Measure without Pride

57. Know the Score

58. Live the Change

59. Promote open Discussion

60. Set realistic Expectations

61. Seek others' Good

62. Practice after-action Review

63. Measure yourself Thoroughly

64. Have a System

65. Admit the Broken

66. Lead self First

67. Seek appropriate Simplicity

68. Never be Petty

69. Recognize emotion's Role

70. Ask forgiveness Quickly

71. Define goals Clearly

72. Know your Limits

73. Empower the Willing

74. Win the Hearts

75. Serve to Lead

76. Carry no Baggage

77. Inspire through Caring

78. Take committed Action

79. Enrich in Everything

80. Recharge with Regularity

81. Manage your Stress

82. Take thinking Time

83. Say Thank You

84. Account in Full

85. Train your Eyes

86. Think in Systems

87. Trust and Verify

88. Create productive Habits

89. Embrace the Challenge

90. Strengthen the Weak

91. Care to Know

92. Reward failing Forward

93. Encourage surfacing Problems

94. Find the Good

95. Create a Vision

96. Earn trust Trusting

97. Resolve issues Thoroughly