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School for Change Agents 2017 - Module 1

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This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.

http://theedge.nhsiq.nhs.uk/school/

Published in: Health & Medicine
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School for Change Agents 2017 - Module 1

  1. 1. #S4CA @sch4change theedge.nhsiq.nhs.uk/school/ Module 1: Change Starts With Me @Sch4Change #S4CA team Brought to you by the
  2. 2. #S4CA @sch4change Welcome to a global community of change agents! More than 10,000 people from around the world have now taken part in The School for Change Agents, including: Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Georgia, Germany, Greece, India, Ireland (Republic), Italy, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Qatar, Russian Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia, Ukraine, USA, Wales
  3. 3. #S4CA @sch4change The team today Session Lead: Helen Bevan @HelenBevan Olly Benson @OllyBenson Leigh Kendall @LeighAKendall Kate Pound @KateSlater2 Lead facilitator: Pip Hardy @PilgrimPip Chat Room Monitors Twitter Monitors Louis Warner @LouisWHorizons Technical Support Joanna Hemming @JoannaHemming Paul Woodley @PaulWoodley4
  4. 4. #S4CA @sch4change Make your mark!
  5. 5. #S4CA @sch4change Where on earth are you?
  6. 6. #S4CA @sch4change Where in the UK are you?
  7. 7. #S4CA @sch4change Joining in today…and beyond • Please use the chat box to contribute continuously during the talk • Please tweet using hashtag #S4CA and the handle @Sch4Change • Send a request to join our Facebook group School for Change Agents https://www.facebook.com/sch4change/ • We will produce summaries of each module discussion using Steller and put on the website
  8. 8. #S4CA @sch4change Functional thinking (the things we do) is all about building capability Capability thinking (our ability to do things) Source of images: thenounproject.com
  9. 9. #S4CA @sch4change Peter Fuda’s Transformational Change Agent Framework Skills and methods for creating change Possibilities, opportunities, things in a different light A role model first and a preacher second Source: Peter Fuda (2012) 15 qualities of a transformational change agent
  10. 10. #S4CA @sch4change The School has been formally evaluated by the Chartered Institute for Personnel & Development • Change knowledge • Sense of purpose & motivation to improve practice • Ability to challenge the status quo • Rocking the boat & staying in it • Connecting with others to build support for change Positive effect on EVERY dimension of impact at both individual and organisational level
  11. 11. #S4CA @sch4change Each week we’ll cover different change agent capabilities 16th February: Being a change agent: change begins with me 23rd February: From me to we: making connections and building communities 2nd March: Rolling with resistance 9th March: Making change happen 16th March: Moving beyond the edge Source of image: thenounproject.com
  12. 12. #S4CA @sch4change
  13. 13. #S4CA @sch4change 13 1 = little experience, skill and/or confidence 10 = highly experienced, skilled & confident What’s your starting point as a change agent enrolled in the school?
  14. 14. #S4CA @sch4change Certification and Continuing Professional Development Nurses, Midwives and Allied Health Professionals Use the school experience as part of your CPD reflective account for revalidation Doctors We have applied for CPD credits for the school Everyone If you watch all five of the talks and demonstrate you have applied the learning, you can apply to become a certificated change agent (and it’s free)
  15. 15. #S4CA @sch4change Change agent capabilities in module 1 • Ripple intelligence: acting on changes and trends in a fast moving world • Operating at the edge • Working with old power and new power • Being a rebel, not a troublemaker • Self-efficacy: belief that I can personally create change • Starting from a place of love Source of image: thenounproject.com
  16. 16. #S4CA @sch4change The Fundamental Law of Conventional Conferences The sum of the expertise of the people in the audience is greater than the sum of expertise of the people on stage Dave Winer “ “ Source of image: www.citynet.com
  17. 17. #S4CA @sch4change Source: http://www.slideshare.net/alwynlau/learning-theories-learner-needs
  18. 18. #S4CA @sch4change Source: @NHSChangeDay
  19. 19. #S4CA @sch4change “New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection) Source of image: installation by the artist Adam Katz www.thisiscolossal.com Via @NeilPerkin
  20. 20. #S4CA @sch4change Ripple intelligence The ability to see trends, understand risks and opportunities and connect the dots Source: Heidrick and Struggles (2017) The CEO Report: embracing the paradoxes of leadership and the power of doubt
  21. 21. #S4CA @sch4change
  22. 22. #S4CA @sch4change Change is changing
  23. 23. #S4CA @sch4change Kinthi Sturtevant, IBM 13th annual Change Management Conference June 2015 We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change projects
  24. 24. #S4CA @sch4change Change is changing
  25. 25. #S4CA @sch4change
  26. 26. #S4CA @sch4change Empower your staff to be the voice of the organisation. They’ve got audience & credibility Source: http://info.socialchorus.com/rs/socialchorus/images/Get-Your-Entire- Organization-On-Board-with-Employee-Advocacy-SocialChorus.pdf Source of image: Linked In
  27. 27. #S4CA @sch4change Change is changing
  28. 28. #S4CA @sch4change
  29. 29. #S4CA @sch4change Change is changing
  30. 30. #S4CA @sch4change
  31. 31. #S4CA @sch4change
  32. 32. #S4CA @sch4change
  33. 33. #S4CA @sch4change Change is changing Change is moving to the edge
  34. 34. #S4CA @sch4change http://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1 An example from the Cabinet Office
  35. 35. #S4CA @sch4change Why go to the edge? “ Leading from the edge brings us into contact with a far wider range of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more disruptive thinking, faster change and better outcomes Aylet Baron
  36. 36. #S4CA @sch4change Jeremy Heimens, Henry Timms This is New Power old power new power Currency Held by a few Pushed down Commanded Closed Transaction Current Made by many Pulled in Shared Open Relationship
  37. 37. #S4CA @sch4change The Network Secrets of Great Change Agents Julie Battilana &Tiziana Casciaro As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy
  38. 38. #S4CA @sch4change People who are highly connected have twice as much power to influence change as people with hierarchical power Leandro Herrero http://t.co/Du6zCbrDBC
  39. 39. #S4CA @sch4change We need rebels! •The principal champion of a change initiative, cause or action •Rebels don’t wait for permission to lead, innovate, strategise •They are responsible; they do what is right •They name things that others don’t see yet •They point to new horizons •Without rebels, the storyline never changes Source : @PeterVan http://t.co/6CQtA4wUv1
  40. 40. #S4CA @sch4change If you put fences around people, you get sheep. Give people the room they need William L McKnight
  41. 41. #S4CA @sch4change What happens to heretics/radicals/rebels/mavericks in organisations?
  42. 42. #S4CA @sch4change
  43. 43. #S4CA @sch4changeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
  44. 44. #S4CA @sch4change We need to be boatrockers! • Walk the fine line between difference and fit, inside and outside, rock the boat but manage to stay in it • Able to challenge the status quo when we see that there could be a better way • Conform AND rebel • Capable of working with others to create success NOT a destructive troublemaker Source: Debra Meyerson
  45. 45. #S4CA @sch4change Source : Lois Kelly www.foghound.com There’s a big difference between a rebel and a troublemaker Rebel
  46. 46. #S4CA @sch4change Reflection • What are your insights around “rebels” and “troublemakers”? • What moves people from being “rebel” to “troublemaker”? • How do we protect against this?
  47. 47. #S4CA @sch4change Source : Lois Kelly www.rebelsatwork.com Rebel There’s a big difference between a rebel and a troublemaker
  48. 48. #S4CA @sch4change Change starts with me Source of image: jasonkeath.com
  49. 49. #S4CA @sch4change "There’s only one corner of the universe you can be certain of improving, and that’s your own self." Aldous Huxley Source of image: timcoffeyart.wordpress.com
  50. 50. #S4CA @sch4change “The success of our actions as change-makers does not depend on what we do or how we do it, but on the inner place from which we operate” Otto Scharmer Leading from the emerging future
  51. 51. #S4CA @sch4change 1. able to join forces with others to create action 2. able to achieve small wins which create a sense of hope, possibility and confidence 3. More likely to view obstacles as challenges to overcome 4. strong sense of “self-efficacy”  belief that I am personally able to create the change Four things we know about successful boat rockers Source: adapted from Debra E Meyerson
  52. 52. #S4CA @sch4change Self-efficacy There is a positive, significant relationship between the self-efficacy beliefs of a change agent and her/his ability to facilitate change and get good outcomes Source of image:www.h3daily.com
  53. 53. #S4CA @sch4change Source: @NHSChangeDay
  54. 54. #S4CA @sch4change Source: @NHSChangeDay What is the issue here? “permission” ? (externally generated) or Self efficacy ? (internally generated)
  55. 55. #S4CA @sch4change Building self-efficacy: some tactics 1. Create change one small step at a time 2. Reframe your thinking: • failed attempts are learning opportunities • uncertainty becomes curiousity 3. Make change routine rather than an exceptional activity 4. Get social support 5. Learn from the best
  56. 56. #S4CA @sch4change Being a great change agent is about doing, seeing and being change
  57. 57. #S4CA @sch4change Avedis Donabedian Ultimately, the secret of quality is love. …… If you have love, you can then work backward to monitor and improve the system
  58. 58. #S4CA @sch4change Tactic for change agents: Out-love everyone else Source of image: Bradley Burgess
  59. 59. #S4CA @sch4change Source of image: Wales Audit Office https://www.youtube.com/watch?v=I-b9YLz193o
  60. 60. #S4CA @sch4change How to take part • Instructions in News from Jo • Send an email to say you want to take part in the RCT to joannahemming@nhs.net • We will randomly match you with another participant in the School for Change Agents from anywhere in the world. • At some time in the next four weeks, arrange to have a conversation over Skype (or other communication system) with a cup of coffee!
  61. 61. #S4CA @sch4change We hope you enjoy your learning discussion and look forward to our next four weeks 23rd February: From me to we: making connections and building communities 2nd March: Rolling with resistance 9th March: Making change happen 16th March: Moving beyond the edge Source of image: thenounproject.com
  62. 62. #S4CA @sch4change What happens next • Stay with us on the WebEx if you would like to join a virtual learning group • Sign off of the WebEx if you are having your own face to face learning group locally or at a different time to stay and join a virtual learning group
  63. 63. #S4CA @sch4change Breakout rooms – virtual learning groups • If you stay with us on the WebEx, we will allocate you to a virtual learning group for the next 30 minutes • The other people in your learning group will be other change agents who have joined the school • The purpose of the learning group is to apply the learning from the School for Change Agents to your own setting • There will be a facilitator in your learning group to help your discussion 26
  64. 64. #S4CA @sch4change 27 • A message will pop up in the middle of your screen asking if you wish to join the breakout room session. Please click to accept this. • Upon moving to the breakout room you will be able to unmute your audio so you can speak. • The unmute button can be found at the bottom of the participant panel – it looks like an old-fashioned microphone. • If you have problems in the breakout room please raise your electronic hand and someone will join to support you. If you are using an iPad or tablet, you won’t go to a room. We will have a discussion in the main room What happens when we go in to the breakout rooms:

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