The document discusses the relationship between outsourcing partners and their clients from the perspective of the Chief Financial Officer (CFO). It addresses how outsourcing partners can meet client needs, the CFO's role in outsourcing decisions, how CFOs and Chief Information Officers can work together on outsourcing, and key decisions a CFO must make regarding outsourcing partnerships.

1. CFO Event 2014
Relationship with Outsourcing Partner

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• How do outsourcing partners really meet the needs of their clients?
−Providing the level of service that meets with their clients requirements and
identifying opportunities (Technology and process) to improve upon the
services.

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• What role does the CFO have in the outsourcing decision making?
−Ensure the outsourcing decision is in line with overall business objectives and
strategies short, medium & long term
− Ensure the decision is reached using the appropriate procurement processes
and measurements
−Ensuring all agreed costs are in line with approved business cost projections
and thresholds short, medium & long term that has the CFO’s approval
−Ensure appropriate due diligence is carried out selected Outsourcing partner
−Ensure the decision to outsource provides appropriate value adds to the
business
−Ensure ROI can be achieved at the earliest reasonable time possible

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• How can CIO’s and CFO’s work more closely together to meet
the new requirements of their market and ensure providers are
focused on value-added and measurable ROI.
−Be aware of changes in their markets & the impact this has on the
organizations IT & financial strategies
−Ensure new requirements are part of leadership discussions, CIO/CFO
are involved in
−Lead the business decision making on these matters
−Controls are in place to monitor if value adds and ROI’s are being met.

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• How can CFO’s think like an operational & marketing leader &
vice versa?
− Having Operational & Marketing leaders in leadership discussions and
asking the pertinent/relevant questions

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• What are the key decisions which a CFO needs to make in the
outsourcing partnership?
−Is the outsourcing decision is in line with overall business objectives and
strategies short, medium & long term
−Are all agreed costs are in line with approved business cost
projections/thresholds short, medium & long term that has the CFO’s
approval
−Does the decision to outsource provide any value adds for the business
−Will the business be getting value for money for the services to be
outsourced
−Is the timeline for achieving ROI acceptable

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