Subscribed 2016: A Peek Under the Hood at Zuora's Subscription Automation EngineZuora, Inc.
Learn how Zuora can help streamline your subscription billing, payments, and AR settlement. From complex calculations and tax rules to payment collection and refunds, we have you covered!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2016: Metrics that Matter - An Operational Framework for Running Y...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
This document provides an overview of HGS, a global outsourcing company that provides business process optimization, digital transformation, customer engagement, and automation services. It details HGS' vision, capabilities across various industries, global footprint with 75 centers in 7 countries, award-winning work, and focus on intelligent innovation and customer-first approach to create value for its clients.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Subscribed 2016: Extending Your Zuora PlatformZuora, Inc.
An exclusive look at our newest platform technology! Extend Zuora's out-of-the box capabilities with APIs, notifications, and add your own business logic into core Zuora features.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2016: A Peek Under the Hood at Zuora's Subscription Automation EngineZuora, Inc.
Learn how Zuora can help streamline your subscription billing, payments, and AR settlement. From complex calculations and tax rules to payment collection and refunds, we have you covered!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2016: Metrics that Matter - An Operational Framework for Running Y...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
This document provides an overview of HGS, a global outsourcing company that provides business process optimization, digital transformation, customer engagement, and automation services. It details HGS' vision, capabilities across various industries, global footprint with 75 centers in 7 countries, award-winning work, and focus on intelligent innovation and customer-first approach to create value for its clients.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Subscribed 2016: Extending Your Zuora PlatformZuora, Inc.
An exclusive look at our newest platform technology! Extend Zuora's out-of-the box capabilities with APIs, notifications, and add your own business logic into core Zuora features.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Hvantage Technologies is a New York-based IT solutions provider with a team of 170+ professionals. They offer a range of services including graphic design, web development, mobile apps, internet marketing, and data management. The company aims to help clients grow their business through innovative technology solutions. They work with clients across various industries including commerce, finance, e-commerce, and consumer packaged goods. For CPG clients specifically, Hvantage provides services related to marketing, customer relationship management, supply chain management, and store operations.
Subscribed 2015: Reigniting your Growth EngineZuora, Inc.
The panel discussion focused on the strategies and challenges of pivoting business models from perpetual licensing to subscriptions. Representatives from Malwarebytes and Autodesk discussed how they transitioned their pricing, impacted customer acquisition and retention, changed financial reporting, and required new systems to support the subscription model. Key learning's included addressing customer pushback to new pricing and mitigating churn during the transition.
Subscribed 2015: The New Revenue Standard: How SaaS are Approaching the New R...Zuora, Inc.
World wide revenue recognition rules take effect 2016, that will impact every company, including subscription based businesses. Learn how you should be preparing for and applying these new revenue recognition rules to your business.
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
This will truly be an intimate forum to discuss market trends, metrics and benchmarks that resulted from the CFO Metrics Survey launched earlier this year.
Zuora CFO Roundtable - Vancouver | Dec 9Zuora, Inc.
This document summarizes key topics from a CFO roundtable event held in Vancouver on December 9th, 2015. The topics discussed include current market trends and valuation multiples, sales modeling and efficiency, business intelligence and analytics tools/best practices, and headcount trends related to churn and hiring. A section on subscription business models notes their advantages over traditional licensing models, including lower costs, longer-term planning ability, and higher valuations from investors. Retention is highlighted as the most powerful lever for improving customer lifetime value.
Around 1% to 3% of GMV per month is lost into leakages under various scenarios like overcharges levied by the marketplaces on commissions, pick and pack and weight handling charges, payments due on unpaid order, damage returns, carrier damages, replacement and returns.
Learn more about these intricated scenarios and how to handle it, with us.
Subscribed 2016: Tackling the Growth Trifecta - Pricing Flexibility, New Mark...Zuora, Inc.
Vonage, an award winning VoIP service, shares how they were able to achieve the growth trifecta: delivering unmatched pricing flexibility, acquiring a new market segment, and massively growing their sales team.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The document discusses e-commerce and traditional commerce. E-commerce offers conveniences like online shopping from anywhere at any time. It allows businesses to attract new customers, decrease inventory costs through automated management, and sell products globally without geographic limits. The Girafe company develops customized e-commerce solutions for businesses using tools like Laravel, OpenCart, and WordPress to help clients succeed in e-commerce.
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
4 Key Challenges in the Shift to Digital Recurring RevenueZuora, Inc.
Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams built around long-term customer relationships. But this shift is not easy. Companies at the beginning of the journey want to know - what are those challenges? And what are the strategies that lead to success?
Subscribed World Tour: Paris Keynote 2015Zuora, Inc.
Tien Tzuo (Zuora CEO), Marc Diouane (President) and Guillaume Vives (SVP-Product) kick off Subscribed 2015 in Paris with a powerful keynote on the vision and strategy of
the new subscription economy with a demonstration of agile subscription management: from creation of offers to accounting processing and analytical management of subscriber data.
Datamatics Business Solutions Ltd. is a global provider of intelligent business process management services with over 35 years of experience. It has 1500+ employees across offices in India, the US, the UK, and generates over $400M in annual revenue. Datamatics provides end-to-end solutions including demand generation, database solutions, research and analytics, payroll, finance, accounting, and contact center solutions to over 350M customers for Fortune 500 companies.
This document discusses customer relationship management (CRM) and how it has evolved from a focus on managing sales cycles to prioritizing customer value creation and experience. It notes that CRM is an $11 billion industry aimed at keeping customers engaged through technology like websites, sales automation, and social media. However, CRM should not just be about technology but also focus on creating value for customers rather than just cost reduction. When customers receive good service to resolve product problems, they are more likely to remain loyal to the brand than those who face no issues.
This document brings together a set
of latest data points and publicly
available information relevant for
Digital Customer Experience
Industry. We are very excited to share
this content and believe that readers
will benefit from this periodic
publication immensely.
The document discusses paper invoicing as being time consuming and requiring double entry, with 80% of small and medium businesses still using paper processes. It introduces a mobile and web solution called IRDS that integrates sales, payments, and other functions to streamline the invoicing process. Key metrics are provided showing rapid growth between 2012-2018, with over 17,000 paying merchants, 900,000 invoices created, and $3.5 billion in invoices processed in 2018 alone. The solution competes favorably with other invoicing apps based on its feature set.
The document discusses paper invoicing as being time consuming and requiring double entry, with 80% of small and medium businesses still using paper processes. It introduces a mobile and web solution called InvoiceASAP that integrates sales, payments, and other functions in the cloud to streamline the invoicing process. The solution has seen strong revenue growth from 2012-2018 with over 17,000 paying merchants processing over $3.5 billion in invoices through the platform monthly.
ERA helps retailers increase profitability through strategic expense reduction. ERA's team of experienced retail professionals focuses on reducing indirect and direct expenses to improve profits and cash flow. ERA consultants are paid based on actual savings generated through analyzing expenses like office supplies, telecommunications, freight, and more. ERA also provides fee-based consulting services covering areas like labor productivity, marketing, and merchandising to help drive sales growth.
Hvantage Technologies is a New York-based IT solutions provider with a team of 170+ professionals. They offer a range of services including graphic design, web development, mobile apps, internet marketing, and data management. The company aims to help clients grow their business through innovative technology solutions. They work with clients across various industries including commerce, finance, e-commerce, and consumer packaged goods. For CPG clients specifically, Hvantage provides services related to marketing, customer relationship management, supply chain management, and store operations.
Subscribed 2015: Reigniting your Growth EngineZuora, Inc.
The panel discussion focused on the strategies and challenges of pivoting business models from perpetual licensing to subscriptions. Representatives from Malwarebytes and Autodesk discussed how they transitioned their pricing, impacted customer acquisition and retention, changed financial reporting, and required new systems to support the subscription model. Key learning's included addressing customer pushback to new pricing and mitigating churn during the transition.
Subscribed 2015: The New Revenue Standard: How SaaS are Approaching the New R...Zuora, Inc.
World wide revenue recognition rules take effect 2016, that will impact every company, including subscription based businesses. Learn how you should be preparing for and applying these new revenue recognition rules to your business.
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
This will truly be an intimate forum to discuss market trends, metrics and benchmarks that resulted from the CFO Metrics Survey launched earlier this year.
Zuora CFO Roundtable - Vancouver | Dec 9Zuora, Inc.
This document summarizes key topics from a CFO roundtable event held in Vancouver on December 9th, 2015. The topics discussed include current market trends and valuation multiples, sales modeling and efficiency, business intelligence and analytics tools/best practices, and headcount trends related to churn and hiring. A section on subscription business models notes their advantages over traditional licensing models, including lower costs, longer-term planning ability, and higher valuations from investors. Retention is highlighted as the most powerful lever for improving customer lifetime value.
Around 1% to 3% of GMV per month is lost into leakages under various scenarios like overcharges levied by the marketplaces on commissions, pick and pack and weight handling charges, payments due on unpaid order, damage returns, carrier damages, replacement and returns.
Learn more about these intricated scenarios and how to handle it, with us.
Subscribed 2016: Tackling the Growth Trifecta - Pricing Flexibility, New Mark...Zuora, Inc.
Vonage, an award winning VoIP service, shares how they were able to achieve the growth trifecta: delivering unmatched pricing flexibility, acquiring a new market segment, and massively growing their sales team.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The document discusses e-commerce and traditional commerce. E-commerce offers conveniences like online shopping from anywhere at any time. It allows businesses to attract new customers, decrease inventory costs through automated management, and sell products globally without geographic limits. The Girafe company develops customized e-commerce solutions for businesses using tools like Laravel, OpenCart, and WordPress to help clients succeed in e-commerce.
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
4 Key Challenges in the Shift to Digital Recurring RevenueZuora, Inc.
Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams built around long-term customer relationships. But this shift is not easy. Companies at the beginning of the journey want to know - what are those challenges? And what are the strategies that lead to success?
Subscribed World Tour: Paris Keynote 2015Zuora, Inc.
Tien Tzuo (Zuora CEO), Marc Diouane (President) and Guillaume Vives (SVP-Product) kick off Subscribed 2015 in Paris with a powerful keynote on the vision and strategy of
the new subscription economy with a demonstration of agile subscription management: from creation of offers to accounting processing and analytical management of subscriber data.
Datamatics Business Solutions Ltd. is a global provider of intelligent business process management services with over 35 years of experience. It has 1500+ employees across offices in India, the US, the UK, and generates over $400M in annual revenue. Datamatics provides end-to-end solutions including demand generation, database solutions, research and analytics, payroll, finance, accounting, and contact center solutions to over 350M customers for Fortune 500 companies.
This document discusses customer relationship management (CRM) and how it has evolved from a focus on managing sales cycles to prioritizing customer value creation and experience. It notes that CRM is an $11 billion industry aimed at keeping customers engaged through technology like websites, sales automation, and social media. However, CRM should not just be about technology but also focus on creating value for customers rather than just cost reduction. When customers receive good service to resolve product problems, they are more likely to remain loyal to the brand than those who face no issues.
This document brings together a set
of latest data points and publicly
available information relevant for
Digital Customer Experience
Industry. We are very excited to share
this content and believe that readers
will benefit from this periodic
publication immensely.
The document discusses paper invoicing as being time consuming and requiring double entry, with 80% of small and medium businesses still using paper processes. It introduces a mobile and web solution called IRDS that integrates sales, payments, and other functions to streamline the invoicing process. Key metrics are provided showing rapid growth between 2012-2018, with over 17,000 paying merchants, 900,000 invoices created, and $3.5 billion in invoices processed in 2018 alone. The solution competes favorably with other invoicing apps based on its feature set.
The document discusses paper invoicing as being time consuming and requiring double entry, with 80% of small and medium businesses still using paper processes. It introduces a mobile and web solution called InvoiceASAP that integrates sales, payments, and other functions in the cloud to streamline the invoicing process. The solution has seen strong revenue growth from 2012-2018 with over 17,000 paying merchants processing over $3.5 billion in invoices through the platform monthly.
ERA helps retailers increase profitability through strategic expense reduction. ERA's team of experienced retail professionals focuses on reducing indirect and direct expenses to improve profits and cash flow. ERA consultants are paid based on actual savings generated through analyzing expenses like office supplies, telecommunications, freight, and more. ERA also provides fee-based consulting services covering areas like labor productivity, marketing, and merchandising to help drive sales growth.
Making the Jump to a Digital-First Business Strategy: A Marketer’s Guide to P...Acquia
The global COVID-19 pandemic has permanently changed the way brands engage with their customers. Consumers are no longer shopping in stores, traveling long distances, visiting restaurants, or leaving their homes much at all. Instead, they have increased their reliance on ecommerce, home delivery, subscription services, and brands they trust.
In response, many companies are shifting their focus (and budgets) from acquiring new customers to retaining and cultivating loyalty in existing customers. To compete in this new reality, marketers must escalate their plans to become “digital first,” and become proficient in meeting customer needs as channel preferences shift and reliance on digital experiences grow.
Join speakers from Forrester and Acquia as they share market insights and best practices for brands making the digital leap. Their research will cover:
- How companies are shifting their priorities during COVID-19
- What consumers expect from brands as their buying behaviors have changed
- Why data gives marketers critical business insights on engagement strategy and channel migration
- How to successfully navigate re-openings across the country (and globe)
- How to boost agility so you can more nimbly adapt to future business changes
The document discusses WorkflowOne, a provider of managed print and promotional marketing services. It outlines WorkflowOne's large size and national footprint, and describes how it can help companies optimize their marketing supply chains, reduce costs by up to 20%, and improve the impact and ROI of their marketing communications through personalized solutions and technology. The document poses a series of questions about common challenges companies face and how WorkflowOne's services and technology platform can help address them.
This document describes a company that has developed a customer loyalty software suite to help small and medium-sized businesses increase customer retention and sales through a rewards program. The software allows businesses to manage rewards points, online redemption, customer profiling and more. The company seeks $1.5 million in funding to grow sales and marketing efforts targeting health clubs, retailers and other industries. It believes the software can help businesses increase revenues by up to 20% by boosting customer loyalty by 3%.
This document discusses marketing automation and customer experiences best practices in consumer industries. It provides an overview of Business & Decision, a global consulting and systems integrator firm with expertise in areas like CRM, BI and EPM. It outlines Business & Decision's approach to customer experience management, leveraging technologies like social CRM, mobile CRM and data management to improve the customer experience across channels. It also discusses how to balance customer experience with marketing productivity and the need to realign legacy processes and technologies with new realities like social media, mobility, real-time data and customer-centric experiences.
Investor Presentation of Solution Based Training Strategy Hint Creative Group
Overview of SFL process and solution based business model detailing market opportunity for effective sales training. Transforming thousands of sales professionals from an analog to digital sales process, with our world-class sales training.
Omni-Channel Marketing – Bridging the Gap between Insight & ExecutionG3 Communications
This webinar discussed omnichannel marketing challenges in retail. Key points included:
1. Retailers need a single customer view, segmentation, revenue attribution across channels, and channel execution capabilities.
2. Recommendations involved a strategic framework to enable customer insight, automation, and execution across channels.
3. Case studies showed how data integration helped target promotions and personalize the in-store experience.
Litle & Co is a leading financial technology company that provides payment processing services. They have over 30 years of experience working with direct-to-consumer brands. Litle & Co owns and maintains its own proprietary processing platform and has data centers with full redundancy. They offer customized reporting and analytics dashboards. Their clients include many big brands and they provide dedicated client support teams and business reviews to serve their clients' needs.
The document discusses how customer expectations have changed business, requiring companies to focus on customer insight, value strategy, and engagement. It describes IBM's approach to Smarter Commerce which optimizes the commerce lifecycle through analytics, customer-centric solutions, and measurable outcomes to increase customer value. Case studies show how Smarter Commerce has helped transform clients' operations and customer experiences.
B2B Content Marketing, Appointment Setting & Lead Generation Services by QEDb...QEDbaton
QEDbaton is an innovative provider of B2B demand generation solutions to global technology companies. It offers lead generation and content syndication, appointment generation, enterprise marketing data management, and market research services. QEDbaton has over 350 employees covering key markets in North America, Europe, Asia, the Middle East, and India. Its services help clients accelerate revenue growth through innovative demand generation products and strategic partnerships.
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...Parature, from Microsoft
As a service and support professional, you hear a lot about best practices in the support center. But what is really happening behind the scenes in today's service center? To find out, Parature and SupportIndustry.com conducted the 2009 Service & Support Metrics Survey. Respondents shared valuable data on metrics directly related to running their support operations, as well as providing humorous insights about some of their most challenging customer interactions.
In this webinar, narrated with industry insight and analysis, Pete McGarahan of McGarahan and Associates, and Gary McNeil, VP of Marketing for Parature will deliver the results of the survey with practical advice and a recommended course of action for all support centers. Attendees will be able to benchmark their own organization's performance against what others are doing today. All participants will also receive a full copy of the survey results.
An analysis of Salesforce's Revenue model, ama;yzing its robustness and a 3 year revenue forecast based on a breakdown of their industry and geographic sectos
The document provides an overview of The Value Management Company, including its consulting services in areas such as CRM, sales performance management, and governance, risk and compliance. It then discusses software-as-a-service (SaaS) and how this delivery model provides benefits over traditional on-premise software. Specific SaaS solutions from Salesforce.com and other vendors are presented, along with their capabilities and advantages for customers.
Business To Business Buying And Selling Management Powerpoint Presentation Sl...SlideTeam
This document provides an overview of implementing an e-business or e-commerce strategy. It covers topics such as organizational structure, infrastructure requirements, trends in e-commerce, revenue models, payment methods, and change management for implementation. The document consists of sections on introduction, strategy and applications, business models, revenue model, payment methodologies, and implementation. It includes examples and considerations for each topic.
Visit website: http://loyalty.pobuca.com
Pobuca Loyalty is a platform that develops and grows repeat customers. It enables you to identify customers in all sales and marketing channels, map their journey, engage with them by using an omni-channel strategy, reward loyalty and predict future buying behaviors.
BackLive is developing an easy-to-use software platform for financial strategy testing and trading. It allows users to build and test strategies using 12 years of detailed data across all asset classes. The platform also enables execution of trades directly into brokerage accounts. BackLive aims to become the standard for financial strategy testing and execution. It has a two-part revenue model of subscriptions and display ads. Projections show strong growth, margins, and cash flow allowing for quick profitability. Potential buyers include online brokers and private equity seeking high growth. The co-founders have complementary skills in marketing, product development, and quantitative finance.
Digital Economy PowerPoint Presentation SlidesSlideTeam
It has PPT slides covering wide range of topics showcasing all the core areas of your business needs. This complete deck focuses on Digital Economy PowerPoint Presentation Slides and consists of professionally designed templates with suitable graphics and appropriate content. This deck has total of fifty seven slides. Our designers have created customizable templates for your convenience. You can make the required changes in the templates like colour, text and font size. Other than this, content can be added or deleted from the slide as per the requirement. Get access to this professionally designed complete deck PPT presentation by clicking the download button below. http://bit.ly/3bJot6L