Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams built around long-term customer relationships. But this shift is not easy. Companies at the beginning of the journey want to know - what are those challenges? And what are the strategies that lead to success?
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Read the guide: bit.ly/iotguide
"By 2017, 90 million people will live in smart homes. By 2020, there will be 50 billion connected devices. The latest Gartner forecast predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services. With numbers like these, it’s clear IoT is not just another trend. It’s the future of business."
Continue reading @ bit.ly/iotguide
Measuring the Performance of Your Subscription Business: The Three Metrics Th...Zuora, Inc.
How do you measure the true value of a subscription business? A traditional GAAP financial analysis can’t measure the health of a subscription business because it doesn’t recognize the value of subscription revenue. Learn about how subscription businesses need to measure their performance and the three metrics that really matter.
Subscribed 2016: Extending Your Zuora PlatformZuora, Inc.
An exclusive look at our newest platform technology! Extend Zuora's out-of-the box capabilities with APIs, notifications, and add your own business logic into core Zuora features.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Predictable Revenue. Predictable Risk? Sales Tax & Recurring RevenueZuora, Inc.
As more commerce has moved to the web, the subscription-based model has encompassed emerging technology as well. See how Avalara and Zuora outline what every company needs to know about avoiding sales tax compliance risk when dealing with recurring billing.
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Read the guide: bit.ly/iotguide
"By 2017, 90 million people will live in smart homes. By 2020, there will be 50 billion connected devices. The latest Gartner forecast predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services. With numbers like these, it’s clear IoT is not just another trend. It’s the future of business."
Continue reading @ bit.ly/iotguide
Measuring the Performance of Your Subscription Business: The Three Metrics Th...Zuora, Inc.
How do you measure the true value of a subscription business? A traditional GAAP financial analysis can’t measure the health of a subscription business because it doesn’t recognize the value of subscription revenue. Learn about how subscription businesses need to measure their performance and the three metrics that really matter.
Subscribed 2016: Extending Your Zuora PlatformZuora, Inc.
An exclusive look at our newest platform technology! Extend Zuora's out-of-the box capabilities with APIs, notifications, and add your own business logic into core Zuora features.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Predictable Revenue. Predictable Risk? Sales Tax & Recurring RevenueZuora, Inc.
As more commerce has moved to the web, the subscription-based model has encompassed emerging technology as well. See how Avalara and Zuora outline what every company needs to know about avoiding sales tax compliance risk when dealing with recurring billing.
This will truly be an intimate forum to discuss market trends, metrics and benchmarks that resulted from the CFO Metrics Survey launched earlier this year.
Subscribed 2016: Metrics that Matter - An Operational Framework for Running Y...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Sydney Subscribed 2016: Metrics that Matter - An Operational Framework for Ru...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Iain Hassall, VP Finance, Zuora & John Burke, CFO, Siteminder
Sydney Subscribed 2016: Disrupting the Traditional Business ModelZuora, Inc.
Brands we know and love are creating new business models anchored on recurring revenue. Join this discussion where we’ll apply lessons from the startup world to local and traditional transaction based business models.
Kim Benito, Director Global Services APAC, Zuora
Subscribed 2015: The New Revenue Standard: How SaaS are Approaching the New R...Zuora, Inc.
World wide revenue recognition rules take effect 2016, that will impact every company, including subscription based businesses. Learn how you should be preparing for and applying these new revenue recognition rules to your business.
Zuora CMO, David Gee, kicks off Subscribed 2016 in Sydney with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers, and technology. He shares the stage with Michael Addison, Group Manager at Energy Australia, and Danny Gravell, CIO at Sensis.
Subscribed 2016: 6 Ways to Measure the Health of Your Subscription BusinessZuora, Inc.
What are the most common metrics that subscription businesses use to measure the performance and health of their businesses? Learn how to leverage Zuora's reporting capabilities to help you stay up-to-date on your net MRR trends, churn risk, usage trends, cash/AR, and revenue.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
Until now, there has been no blueprint for how to succeed in the Subscription Economy. This Slideshare is the first in a series Zuora created to help companies thrive in the Subscription Economy with practical guidance. Based on key insights gleaned from Zuora customers, partners and the community of subscription businesses at large. http://bit.ly/9KeyWPSS
Innovative Pricing and Packaging Strategies Zuora, Inc.
Are you wondering how to price and package your services to drive up revenue and customer acquisition? Here is a teaser: It could be tiered pricing, charging for usage, upgrade plans, or segmented pricing, but finding the right pricing combination makes the difference.
Subscribed 2016: A Peek Under the Hood at Zuora's Subscription Automation EngineZuora, Inc.
Learn how Zuora can help streamline your subscription billing, payments, and AR settlement. From complex calculations and tax rules to payment collection and refunds, we have you covered!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The Seismic Shift to Recurring Revenue Models & What It Means For Your CompanyZuora, Inc.
This webinar will showcase the incredible shift from perpetual license to recurring revenue models among large public companies and hyper-growth companies alike.
With Gartner research as a launching point and Adobe, we will talk about the real-world data that is driving this shift and what it means for your business.
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
Lessons Learned When Monetizing Subscription ServicesZuora, Inc.
Monika Saha, VP of Product Marketing for Zuora, the world’s leading provider of subscription billing, commerce, and finance solutions, outlines how to design your subscription pricing growth journey, select pricing variables, and maintain a healthy pace of pricing and packaging innovation.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
Subscribed World Tour: Paris Keynote 2015Zuora, Inc.
Tien Tzuo (Zuora CEO), Marc Diouane (President) and Guillaume Vives (SVP-Product) kick off Subscribed 2015 in Paris with a powerful keynote on the vision and strategy of
the new subscription economy with a demonstration of agile subscription management: from creation of offers to accounting processing and analytical management of subscriber data.
A Tale of Two Pricing Journeys: Evolving to Usage ModelsZuora, Inc.
Usage based pricing is often perceived to be the truest pricing model that best aligns to customer value. Join two cloud services firms, Pertino and SendGrid, as they share their pricing journeys, their quest to evolve to new models built around consumption, and their learning along the way. They will discuss pros and cons of different models and address the business case and operational requirements to support.
Subscribed World Tour: Pricing Strategies For TomorrowZuora, Inc.
Subscribed World Tour: Simon-Kucher Partners Pricing Strategies For Tomorrow - How to win with new price models.
A recent Simon-Kucher global pricing study shows that more than 80% of all companies face increasing price pressure. Pure price level reactions can hardly be the answer to this challenge – the change of the revenue / price model on the other hand can be. This session will highlight why companies should think out-of-the-box when it comes to their price model and how for example subscription models and bundling can not only protect but actually improve margins.
This will truly be an intimate forum to discuss market trends, metrics and benchmarks that resulted from the CFO Metrics Survey launched earlier this year.
Subscribed 2016: Metrics that Matter - An Operational Framework for Running Y...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Sydney Subscribed 2016: Metrics that Matter - An Operational Framework for Ru...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Iain Hassall, VP Finance, Zuora & John Burke, CFO, Siteminder
Sydney Subscribed 2016: Disrupting the Traditional Business ModelZuora, Inc.
Brands we know and love are creating new business models anchored on recurring revenue. Join this discussion where we’ll apply lessons from the startup world to local and traditional transaction based business models.
Kim Benito, Director Global Services APAC, Zuora
Subscribed 2015: The New Revenue Standard: How SaaS are Approaching the New R...Zuora, Inc.
World wide revenue recognition rules take effect 2016, that will impact every company, including subscription based businesses. Learn how you should be preparing for and applying these new revenue recognition rules to your business.
Zuora CMO, David Gee, kicks off Subscribed 2016 in Sydney with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers, and technology. He shares the stage with Michael Addison, Group Manager at Energy Australia, and Danny Gravell, CIO at Sensis.
Subscribed 2016: 6 Ways to Measure the Health of Your Subscription BusinessZuora, Inc.
What are the most common metrics that subscription businesses use to measure the performance and health of their businesses? Learn how to leverage Zuora's reporting capabilities to help you stay up-to-date on your net MRR trends, churn risk, usage trends, cash/AR, and revenue.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
Until now, there has been no blueprint for how to succeed in the Subscription Economy. This Slideshare is the first in a series Zuora created to help companies thrive in the Subscription Economy with practical guidance. Based on key insights gleaned from Zuora customers, partners and the community of subscription businesses at large. http://bit.ly/9KeyWPSS
Innovative Pricing and Packaging Strategies Zuora, Inc.
Are you wondering how to price and package your services to drive up revenue and customer acquisition? Here is a teaser: It could be tiered pricing, charging for usage, upgrade plans, or segmented pricing, but finding the right pricing combination makes the difference.
Subscribed 2016: A Peek Under the Hood at Zuora's Subscription Automation EngineZuora, Inc.
Learn how Zuora can help streamline your subscription billing, payments, and AR settlement. From complex calculations and tax rules to payment collection and refunds, we have you covered!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The Seismic Shift to Recurring Revenue Models & What It Means For Your CompanyZuora, Inc.
This webinar will showcase the incredible shift from perpetual license to recurring revenue models among large public companies and hyper-growth companies alike.
With Gartner research as a launching point and Adobe, we will talk about the real-world data that is driving this shift and what it means for your business.
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
Lessons Learned When Monetizing Subscription ServicesZuora, Inc.
Monika Saha, VP of Product Marketing for Zuora, the world’s leading provider of subscription billing, commerce, and finance solutions, outlines how to design your subscription pricing growth journey, select pricing variables, and maintain a healthy pace of pricing and packaging innovation.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
Subscribed World Tour: Paris Keynote 2015Zuora, Inc.
Tien Tzuo (Zuora CEO), Marc Diouane (President) and Guillaume Vives (SVP-Product) kick off Subscribed 2015 in Paris with a powerful keynote on the vision and strategy of
the new subscription economy with a demonstration of agile subscription management: from creation of offers to accounting processing and analytical management of subscriber data.
A Tale of Two Pricing Journeys: Evolving to Usage ModelsZuora, Inc.
Usage based pricing is often perceived to be the truest pricing model that best aligns to customer value. Join two cloud services firms, Pertino and SendGrid, as they share their pricing journeys, their quest to evolve to new models built around consumption, and their learning along the way. They will discuss pros and cons of different models and address the business case and operational requirements to support.
Subscribed World Tour: Pricing Strategies For TomorrowZuora, Inc.
Subscribed World Tour: Simon-Kucher Partners Pricing Strategies For Tomorrow - How to win with new price models.
A recent Simon-Kucher global pricing study shows that more than 80% of all companies face increasing price pressure. Pure price level reactions can hardly be the answer to this challenge – the change of the revenue / price model on the other hand can be. This session will highlight why companies should think out-of-the-box when it comes to their price model and how for example subscription models and bundling can not only protect but actually improve margins.
For those who don't have a Ph.D in Subscription Metrics, you need to start somewhere. That place is here! Take a high-level look at the basic metrics for managing a subscription business:
The importance of ARR, MRR, ACV
How to calculate churn
Up-sell vs. cross-sell, and how to measure each
Do I really care about customer lifetime value?
Evergreen vs. Termed Subscriptions
As Software Testing reimagines itself, the need for innovative commercial models is more pronounced than ever. There is no single model that will suit all the requirements. The keynote takes a comprehensive look at pricing and covers how it can have a business impact.
Be Your Own Technology Brand AmbassadorPragati Rai
If you are a technologist aspiring to create your technical branding, then this talk is you! This talk encourages you to be yourself and to create a unique identity for yourself in the technology ecosystem. Through my experiences and lessons learnt, I will share tips and techniques to create awareness about your technical competence both outside and inside your company. Such a branding will help you grow and will provide you with opportunities that you thought never existed.
We’ve all worked at places where there’s never enough time to make sure that things are operationally done the “right way”—bills need to get paid, billable work needs to get done and takes priority, and hey, everyone deserves to have a life, too. Companies like Atari, Ford, Microsoft and Google, have accomplished great things by utilizing skunk works approaches. I’ve been fortunate enough to see some successes with skunk works, as well, and will share them so you can see how to apply the approach(es) to your own practice.
Way back in the 1940s, Kelly Johnson and his team of mighty skunks used their Skunk Works process to design—and build—a prototype jet fighter in 143 days. Kelly established 14 Rules and Practices for Skunk Works projects in order to help articulate the most effective way for his team to be successful in the projects that they worked on. We can also use skunk works to ensure that the Cobbler’s kids—operational areas of design—get shoes put on their feet.
Cosas conectadas, vidas conectadas, negocios que conectanCarat UK
Every network has radically changed the business environment: incumbents face new challenges and new entrants have new opportunities. Since the invention of the www in '94 every five years there has been a disruption: www, social, mobile (ex. Microsoft & Intel missed the mobile network).
We are now entering the Internet of Things. More and more data producing devices complement our body, our homes and our cities, growth is already exponential. Devices and data build a new framework in which new relationships, services and business which enable a connected lifestyle.
Citizens use this new connectivity to share their capacities, interests and resources; business take advantage of this situation to design new relationship models which take advantage of this new network.
@pentagrowth is a model based on data analysis from 50 organizations that have grown more that 50% a year in users and income since 2008 which proposes 5 levers of exponential growth for connected business. Connect, Collect, Empower, Enable, Share.
The year 2016, will see many organizations and enterprises rapidly moving towards adoption of the digitalization and digital business.
This presentation highlights what would be the top 10 trends and directions that enterprises will increasingly adopt to ensure superior customer experiences, competitive advantage and/or IT optimization for improved services and cost takeout.
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
SaaS, or Software as a Service, is radically transforming conventional software tools for micro/SMEs by diminishing transaction costs, increasing market flexibility and providing
cost effective outsourcing solutions to IT. Unlike any other time in history, micro/SMEs have a level playing field with large enterprise and Fortune 500 companies through early adoption of a myriad of SaaS solutions, which are enabling massive efficiency gains in areas such as: ERP, CRM, BI & HR solutions to name a few.
The digital economy presents new challenges – what to do with all the data? But it also brings opportunities to be more
competitive, to know your customers better, and to better
predict future needs.
SAP is uniquely positioned to be the best strategic innovation
partner for small and midsize companies. SAP can help build
your business and your vision for the future through the power
of a digital business foundation. SAP can help you run simpler, leaner, faster in this hyperconnected world.
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthCognizant
Revenue growth requires more than IT cost-cutting and increased efficiencies. Across industries, top-line growth requires a focus on customer relevance and on sales, marketing and service effectiveness.
Nexys' vision for delievering digital solutions to businesses: By building highly customised web applications we aim to boost productivity and enhance customer and market insights.
Creating a Capability-Led IT OrganizationCognizant
It's time for a new approach to IT, in which business prioritize, nurture and execute on a defined set of capabilities, thus moving past incremental improvement, to competitive differentiation.
Realising Digital’s Full Potential in the Value ChainCognizant
When we spoke with executives across Europe who lead digitising efforts, they described a diverse range of deployments, but digital can, and must, deliver far more than it has so far. In this ebook, we explore how businesses can explore digital's full potential across their value chain.
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
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Subscribed 2019 - CPQ X: The Future of CPQZuora, Inc.
Curious about what's next for Zuora CPQ? Join us to hear Zuora's CPQ Product Management demonstrate the brand new UI and features included with Zuora's CPQ X.
Subscribed 2019 - Going Global: Demystifying International PaymentsZuora, Inc.
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Subscribed 2019 - Optimizing Recurring Collections at ScaleZuora, Inc.
Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
Subscribed 2019 - Regulations and What Lies Ahead with Zuora Payments and Col...Zuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
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Subscribed 2019 - Why Digital Transformation Should Drive Business Model Tran...Zuora, Inc.
Hear from business leaders who have successfully led their companies through a digital transformation and those who are currently in the midst of the process. We'll have an open and healthy conversation on why and how companies need to digitally transform, challenges to expect, and how to build a business case internally. This is a great opportunity for executives responsible for transformation strategy to learn from each other and get a real sense of what life is like on the other end of the journey.
Subscribed 2019 - Business Transformation: Architecting the Launch for SuccessZuora, Inc.
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In addition, Zuora's Enterprise Architecture team will share a framework to help you develop a launch strategy to quickly realize value while minimizing risk, cost, and impact on customers and internal operations teams. This is an ideal session for CIOs getting started on the Zuora journey.
Subscribed 2019 - Deliver Growth Without Breaking Your Back OfficeZuora, Inc.
Is the shift to subscriptions wreaking havoc on your RevRec process? Learn how RevRec automation can help support business growth and agility by seamlessly handling complex long-term contracts and frequent contract modifications without breaking your back office.
Subscribed 2019 - Customer First Approach to Pricing Zuora, Inc.
Pricing is at the core of how companies sell, support, and talk about their products. Yet most companies fail to architect a well thought out customer journey and decision-making process. In this session, Hazjier Pourkhalkhali, Global Director, Strategy & Value at Optimizely shares how the company changed its ways two years ago and saw a dramatic reduction in churn rates while improving win rates, deal sizes, and expansions. All due to a customer-first approach to pricing.
Subscribed 2019 - Empower Sales Operations Zuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Best Practices for Realizing Optimal Value from ZuoraZuora, Inc.
Is your head spinning thinking through operationalizing pricing changes or rolling out a new product? Come hear from Mario Espinoza, Revenue Operations Manager at Outreach.io on how you can improve efficiency by getting maximum value from Zuora's products. Whether it's a product catalog cleanup, quoting process pains, or getting Sales and Finance in sync, you're guaranteed to benefit from Mario's expertise.
Subscribed 2019 - Omni-Channel Customer Acquisition and RetentionZuora, Inc.
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Subscribed 2019 - Quote Smarter, Faster and Get Products to Market Quicker wi...Zuora, Inc.
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Subscribed 2019 - Empower Sales Operations with Zuora CPQZuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Implementing a Consumption-Based Pricing StrategyZuora, Inc.
Adding consumption-based pricing has shown to increase revenue growth. Many companies consider it but aren't sure when and how to implement the change. At this session, we'll share popular consumption pricing strategies, show how to implement them in Zuora, outline how to ready an organization to meter and bill for subscriber consumption, and end with best practices for integrating metering of consumption with billing.
Subscribed 2019 - Proration: Why Getting it Right MattersZuora, Inc.
Proration can be a complex and daunting topic. But mastering it will give you flexibility in how you price and structure product lines, and drive additional revenue. In this session, we'll share best practices with proration and the impact it has on revenue. You'll also learn the key differences between billing rules and revenue rules and how they affect invoicing and revenue recognition.
Subscribed 2019 - Beyond reporting analytics for growthZuora, Inc.
“Reporting” is critical for measuring what is happening in specific areas of your business. “Analytics” goes beyond operational reporting and enables you to truly understand and grow your business. At Zuora, we're working on data APIs, operational reporting and analytics as three pillars of a complete data strategy. Come to this session and learn how the features on our roadmap address Subscription Economy business metrics and tackle top asks from our customers.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
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See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Assuring Contact Center Experiences for Your Customers With ThousandEyes
4 Key Challenges in the Shift to Digital Recurring Revenue
1. Confidential and Proprietary Information. Do not distribute beyond intended audience.
Four Key Challenges in the Shift
to Digital Recurring Revenue
W e b i n a r w i t h Z u o r a a n d S a u g a t u c k T e c h n o l o g y
2. Brian Bell
Chief Marketing Officer
Mike West
Research Fellow
Joe Andrews
Sr. Director, Marketing
Moderator Featured Guests:
3. Agenda
1. Context – the enterprise business shift
2. Research – the four key challenges in making the shift
3. Relationship Business Management – a system of
innovation
4. Learning from companies who have made the shift
4. Slide 4 − Zuora Confidential, not for distribution beyond
intended recipient
4
Disruption of Everything.
CODE: VIP50
5. The Subscription Economy takes the changes wrought by the SaaS
model and applies them to companies in every industry.
We call this the Subscription Economy
Monetize RelationshipsShip Products
The Shift To Models Built on Relationships
6. CONSUMER BUSINESS
4 out of 5 businesses believe their customers are switching to
new consumption models.“
PearsonZendesk HPDellConnect America KaplanSPH
Reed
Elsevier
Intuit American ExpressNCRTripAdvisor GoodMouthTouring Car Suisse
ServCorpQualcomm InformaticaDocuSignCarfax MindBodyFinancial Times
Customer Preferences Have Changed
7. High Tech Cloud Infrastructure
Internet Of Things Education Healthcare
SaaS
Communications
Creating Business Model Innovation In Every Industry
51% of companies have changed or are in the process of
changing the way they deliver goods and services“ ”
Media
8. Copyright 2014 ǀ Saugatuck Technology, Inc. ǀ All Rights Reserved www.saugatucktechnology.com
Mike West
Research Fellow
Saugatuck Technology
9. Retooling for the Digital Economy
and Recurring Revenue
9
The Challenge:
How can you
make these
changes happen
cost-effectively
and with the least
disruption?
10. The digital imperative
Presents new technology challenges…
recurring revenue and monetization
new business partners
new systems
integration
10
11. recurring revenue and monetization
11
“Used to be 90 percent
broadcast, but today it’s over
50 percent digital products. It’s
everything from pure ad
revenue to content reach on
online platforms we
monetize, but the bigger piece
is in the shift to digital
downloads and other ways of
distributing video-on-demand
in a combination of a la carte
and subscription….”
12. Copyright 2013 ǀ Saugatuck Technology, Inc. ǀ All Rights Reserved www.saugatucktechnology.comPage: 12
new business partners
“We’ve been happy with ability to
deploy faster, increase the speed at
which we are moving, by partnering
and adopting an agile approach…
…especially with a complex solution
involving multiple partners. We are
dependent on our infrastructure
provider, our billing provider, on our
Cloud platform for scaling to meet
demand and need.”
13. new systems
13
“Need to make sure you’re
not just bringing the old stuff
and adding a few things…”
“New systems are
necessary, whether billing or
revenue recognition or go-to-
market, catalog, or social
channels in customer care.
New tools mostly but
sometimes just the same tool
implemented differently.”
14. integration
14
“We have a need to hook
ERP environments into
third party APIs, doing
handshakes for
exchanging sales keys -- If
it’s not automated, you
can’t scale -- for
monitoring customer
experience and for
monetization performance”
15. summary
Meeting the four key challenges:
one recurring revenue and monetization
two new business partners
three new systems
four integration
15
How can you make these changes happen cost-effectively
and with the least disruption?
16. closing
16
“We are always surprised where
innovation comes from. As we
deploy new capabilities in the Cloud
to make things easier for the
business, it lets the business focus
on innovation.”
17. summary
Meeting the four key challenges:
one recurring revenue and monetization
two new business partners
three new systems
four integration
17
How can you make these changes happen cost-effectively
and with the least disruption?
18. Innovation Requires Agility, But…
As An Enterprise, You Have A Unique Challenge
A system that is not sufficiently flexible to meet changing business
demands is an anchor, not a sail, holding the business back, not driving it
forward.
“
You have invested heavily in your
ERP application
But your ERP system doesn’t help you
innovate in an agile fashion
19. BUY NOW SUBSCRIBE
Recurring Revenue
(Long-term, adoption, loyalty)
New approach
to growth
Sell One-Time
Units
Fixed, SKU Based
One-Time Transactions
Backwards Looking Metrics
Flexible, Plan Based
(Editions, Bundles, Usage)
Recurring
(upgrades, add-ons, renewals)
Forward Looking
(ARR, MRR, Churn, Renew
als)
You require a completely different approach
New approach
to pricing
New approach
to commerce
New approach
to finance
20. Innovation
in Pricing
& Packaging
Complexity in
Commerce
& Order
Management
Complexity in Billing
Complexity
in Payments
Complexity
in how you
Measure
Innovation in one area of your business causes
complexity in other areas
Without a system that can manage this complexity, business
model innovation is hard
1
2
3
4
5
21. Confidential and Proprietary Information. Do not distribute beyond intended audience.
You Need
Relationship Business Management
22. RBM Is Your
System of
Innovation
ERP Is Your
System Of
Record
Built For Monetizing
Products
Built For Monetizing
Relationships
24. It integrates with your existing enterprise
ecosystem
Systems For
Customer Engagement
Systems Of
Record
Relationship Business
Management
CRM
Website
ERP
Financial Applications
Systems Of
Innovation
25. “NCR rivals Paypal as Square’s scariest competitor.”
The Business Model Shift:
• NCR Silver represents NCR’s first foray into selling
POS solutions to individuals and small businesses
• NCR Silver is NCR’s first iPad base POS solution
The Challenge:
• Needed the ability to launch flexible pricing models
and iterate rapidly to compete in a crowded market
of over 300 providers like Square
• Needed to be launch in 2 months
The Solution:
NCR chooses Zuora as the commerce, billing and finance management platform for NCR Silver.
The project is delivered in 61 days, with web self service sign ups, integration to Salesforce, and summary
journal entry updates to Oracle. NCR uses Zuora to rapidly launch new pricing models, automate high volume
billing and collections, and manage subscription lifecycle events.
“NCR missed the transition to digital,” said CEO Bill Nuti, “and it hasn’t been engaged with small business owners
since 1971. But NCR wants a new relationship with small and medium businesses, and today it’s about to start. And
it’s going to do it via Apple’s iPad. Today marks the launch of NCR’s first new division aimed at small businesses in
50 years.”
26. “Touring Club Suisse replaces AS400 with Salesforce ,Zuora.”
Diginomica
The Business Model Shift:
• A business that counts half the population of
Switzerland as its customers needed to stay
relevant in an increasingly competitive market
• TCS needed a way to engage with a
younger, digitally engaged demographic
The Challenge:
• TCS had been running its operations on a AS/400
computer for over 20 years
• Making changes was an expensive and time
consuming process
• TCS was unable to offer anything other than annual
memberships on its current platform
The Solution:
TCS rebuilt it’s IT infrastructure with 6 cloud native apps. At the heart of this new infrastructure are Salesforce
and Zuora. Salesforce is the core CRM environment used by sales agents in the call center, and Zuora is used for
subscription management, billing for almost 3 million subscriptions. Zuora is also integrated with SAP for
consolidated financial management.
“Easy pricing, easy billing is absolutely key. We have built an environment now where the system adds a lot of
value …With Zuora we do get that kind of flexibility where we manage the whole payment cycle [separately] from
managing the subscription.” Ernest Gmunder, CIO, TCS
27. “Acxiom’s Audience Operating System could reinvent data driven
marketing.”
The Business Model Shift:
• AOS is Acxiom’s most important business initiative
in 30 years
• The launch of AOS represents a pivot from a low
volume of large 7 figure, high touch perpetual
license B2B sales to a high volume of B2Any
subscription sales in new markets.
The Challenge:
• Needed flexible subscription based pricing and
packaging for the success of AOS
• Needed seamless integration to Salesforce for front
office and PeopleSoft for back office
• Needed to be live in less than 6 months
The Solution:
Acxiom chooses Zuora as the commerce, billing and subscription management platform for AOS.
The project is delivered in 159 days, with integration to Salesforce, PeopleSoft. Acxiom uses Zuora to
experiment with new pricing models, and sign on new AOS clients that represent new markets and the next
phase of growth for the company.
“We are at an inflection point and starting the next chapter in our journey,” said Acxiom CEO Scott Howe. “We are a
new company. Over the past two years we have worked to build a better business and to drive innovation. While it’s
early, we are pleased with our launch of the Acxiom Audience Operating System and the resulting customer
reaction and support.”
I’d like to begin by giving you a little insight into the trends we are seeing the market that influence how Zuora thinks about the challenges faced by businesses similar to yours, and how we have designed a solution to solve for those challenges.
This shift is creating a new kind of economic force that we call the Subscription Economy, because when your customers consume your services over an extended period of time and on a recurring basis, they are in effect subscribing to your products services. As a subscription business, you establish a long term recurring relationship with your customers, and the ability to monetize this relationship forms the foundation of your business model.
A study conducted by the economic intelligence unit reveals that 4 out of 5 businesses believe their customers are switching to new consumption models. We see these new models of consumption every day, across both B2C and B2C businesses that we work with
This shift to new models of consumption may have started with SaaS ,media and telco companies, but today, this shift has gained momentum across all industries. SaaS, high Tech Cloud, education, healthcare, media, telco and even devices. In fact businesses are increasingly changing their business models to cater to a demand from consumers to consume services via a subscription service. A recent study by the EIU found that 51% of all businesses are in the process of changing the way they deliver goods and services.
Digital Business CFO observed that the impact of digital offerings has completely transformed how the media company views its decision-making on content production projects“The way we make decisions has changed. We rely on data, and you’d better convince me there is a monetization model behind it – and reach – across any channel and devices, including wearable, YouTube, games. The challenge with media in general is still the same – how do we produce as cheaply as possible? But now we can’t take out any more cost, so show us how to grow revenue by driving the reach.” “Used to be 90 percent broadcast, but today it’s over 50 percent digital products. It’s everything from pure ad revenue to content reach on online platforms we monetize, but the bigger piece is in the shift to digital downloads and other ways of distributing video-on-demand in a combination of a la carte and subscription. On channels like Hulu, Netflix, Amazon, Apple iTunes; and we are now developing content especially for digital distributors, different formats and offshoots of our core content.”
Vice President of Product Management at the major vendor in Digital Transformation recalls: “We’ve been happy with ability to deploy faster, increase the speed at which we are moving, by partnering and adopting an agile approach, keeping projects smaller not gigantic. Partnering with people who really know what they are doing.“Clearly there are new service delivery challenges, especially being a provider and having to meet SLAs, and especially with a complex solution involving multiple partners. We are dependent on our infrastructure provider, our billing provider, on our Cloud platform for scaling to meet demand and need.”
“One challenge is making sure you don’t bring non-digital baggage with you. We have a lot of policies based on a different model, how you do refunds, for example, and its just different in a digital world. Need to make sure you’re not just bringing the old stuff and adding a few things, because that introduces a lot of complexity, not beneficial to customer or to you…”VP of Product Management at a well-known vendor, talking about managing both on-premises and Cloud solutions in a business in the midst of transformation, “New systems are necessary, whether billing or revenue recognition or go-to-market, catalog, or social channels in customer care. New tools mostly but sometimes just the same tool implemented differently.”
Director of Technology Planning and Strategy at the very large enterprise in transformation noted, “We have a need to hook ERP environments into third party APIs, doing handshakes for exchanging sales keys. If it’s not automated, you can’t scale. We are leveraging new technologies for monitoring customer experience and for monetization performance. And it’s in real-time production mode today, as opposed to wrap it and mail it, the way it used to be.”
Director of Technology Planning and Strategy at an established large enterprise said about the transformation to Digital Business, “We are always surprised where innovation comes from. As we deploy new capabilities in the Cloud to make things easier for the business, it lets the business focus on innovation.”
But if you are a large established enterprise, you are faced with a unique challengeYour ERP system forms the backbone of your IT infrastructure. Gartner reports that 80% of IT budget is spent on ERP maintenance. At any time, on average, 70% of all ERP projects are at risk. But none of the of ERP systems in the market were designed to manage recurring revenue processes out of the box. They don’t support agile business model innovation.
A business built on recurring relationships requires a complete new approach. A new approach to revenue growth.Instead of growing by shipping more units, your growth model is based maximizing recurring revenueA new approach to pricing. Instead of fixed, SKU based pricing models, your pricing needs to be flexible, plan based pricing.A new approach to commerce. Instead of acommerce that consists of a discrete one time transactions, your commerce model is now a series of recurring interlinked transactionsA new approach to finance. Instead of financial metrics that are backwards looking and focused on past performance, your financial model is heavily reliant on forward looking metrics that give insight into future recurring revenue.It requires your to innovate in a number of areas of your business
Innovation in one area of your business causes complexity in other areasBusiness model innovation typically begins with pricing and packaging. When you change your pricing and packaging, it leads to complexity in commerce and order management. Different order types such as renewals, upgrades, downgrades lead to complexity in billing and payments. And this in turn leads to complexity in how your measure the health of your business. And often, based on how your business is performing, you might make adjustments to how you price your services and the cycle continues. Without a system to manage this complexity in a holistic way, business model innovation is hard.
You need Relationship Business Management
Your ERP system that was built to monetize products is great as a system of record. Relationship Business Management or RBM is a system that supports all the necessary elements of business model innovation that are required for monetizing relationships. let me take a few minutes to explain:
- Relationship business management delivers a plan based pricing catalog designed to monetize recurring relationships so that your customers can buy in their own way. - RBM delivers a billing engine capable of automating billing and payment transactions at scale. - RBM systems also includes a finance engine capable of understanding the financial impacts of recurring revenue - A relationship business management system is built on a subscription data model that is capable of delivering the metrics you need to measure long term recurring relationships.When you choose a relationship business management solution to run a business that is based on long term recurring customer relationships, you get the benefits of a system that understands the complexity of relationship commerce, recurring billing and payments, and recurring revenue management. Other systems focus narrowly on a few of these areas, but as you can see from this table, Zuora is the only company that is taking a holistic approach to helping business that want to monetize long term relationships with customers.
And finally,A relationship business management system MUST integrate with your existing enterprise ecosystemYou already have systems for customer engagement like your CRM systems and your websiteAnd you already have systems for back office operations like your ERP system and your financial applications.A relationship business management system MUST integrate with these core pieces of your enterprise IT infrastructure.
NCR is a $6Bn business that was losing market share in the small business sector to Square. NCR needed to launch an innovative new service, in a short span of time, with flexible pricing models and an easy, intuitive customer experience to complete with Square. This was NCRs most strategic project in 2012. NCR chose Zuora’s relationship business management system to manage commerce, billing and finance for NCR Silver. The service was launched in 2 months with self service sign up, integration to salesforce for customer care and assisted sales, and journal entry updates to Oracle.
TCS is the AAA of Switzerland and counts half the population of Switzerland amongst its customer base. TCS had been running its operations on a AS/400 mainframe computer for over 20 years. And this system was preventing TCS from remaining relevant in a market where new competitors were cropping up, offering services that in the past were only offered by TCS. In addition, TCS was losing the younger, more digitally engaged demographic. TCS rebuilt it’s IT infrastructure with 6 cloud native apps, and at the heart of this infrastructure are Salesforce and Zuora. Zuora is used for subscription management, billing, payments for almost 3 million subscriptions. Zuora is also integrated with SAP for consolidated financial management.Challenge they had was competition coming into market offering things they used to exclusively offer e.g roadside assistance - they were also losing market share among younger demographic who had preference for digital world - you had to go in person to post office and pay
Partnered with Zuora when they launched AOS"Audience Operating System" - rolled out a year ago ad Adweek in New York - revenue will ramp up in 3-5 years - ”true subscription product”Axciom profile / Core offerings - marketing services and data targeting F100 clients (60%) - "MS&D" - IT outsourcing group (20%) - Email marketing (10%) - ad hoc services