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CHASE 2014 Which Venue? CCE
- 1. Which Venue? – Beyond the Beautiful Brochure and Seductive Sales Tours… Amanda Stacey, Conference Centres of Excellence
- 2. About Us 21 Years of Recognising Excellence A collection of over 30 unique venues Nationwide with the highest professional standards in the meetings and event industry Which Venue? Beyond the Brochure…
- 3. About Us Free venue finding service with our experienced central sales team. Which means we know why it’s vital to choose the right venue… And how to make that choice… Which Venue? Beyond the Brochure…
- 4. Venue Requirements Checklist… • • • • • • • • Location Capacity Accessibility Cost Accommodation Technology Dining Style Which Venue? Beyond the Brochure…
- 5. Finding your Perfect Venue “49% of delegates and managers think a poor venue selection is a bad reflection on their host” Which Venue? Beyond the Brochure…
- 6. Dining What did you have for lunch? 44 minutes every day Just over 5 hours a week Nearly a day each month Which Venue? Beyond the Brochure…
- 7. Dining Disappointing Dining • The biggest conflict between delegates and organisers • Quality versus ‘appropriate’ “79% of delegates have been disappointed in catering over the last 12 months” • Make it memorable for the right reasons… Which Venue? Beyond the Brochure…
- 8. People Successful Service “52% of delegates said just a single member of staff could ruin a good customer experience during an event” Meet the team – they’re on your side! Which Venue? Beyond the Brochure…
- 9. Case Studies – Added Value Hunt The Haggis Stirling Management Centre An Association of Film Makers • • • • • Residential Weekend Meeting Space for Tutorials Access around the venue to film Venue provides props… And arranged a Haggis Hunt! Which Venue? Beyond the Brochure…
- 10. Technology “Over 1/3 of delegates have experienced disruption due to technology problems” Awkward… • If you don’t understand your requirements make sure you work with someone who does… Which Venue? Beyond the Brochure…
- 11. Case Studies Technology Take Over Wyboston Lakes An Educational Consortium • • • • Two Day Conference 28 Workshops, Keynote Speakers, Trade Exhibition Wired internet access for 70 Exhibitors 50” & 42” plasma screens (provided as part of the venue’s on-site equipment saving around £1,000) • Secure network 100mb for uploading and 100mb downloading • Numerous additional wireless hotspots to cater for unprecedented number of attendees with smartphones, tablets & laptops Which Venue? Beyond the Brochure…
- 12. Top Tips Be clear about your objectives… “Someone’s sitting in the shade today because someone planted a tree a long time ago” (Warren Buffett) Which Venue? Beyond the Brochure…
- 13. Top Tips - Location Added Value • How close is your parking and is it free? • Can your venue provide transfers to and from the airport? • Local knowledge invaluable – make sure your event is not clashing with other events in the area Which Venue? Beyond the Brochure…
- 14. Top Tips - Capacity Take a walk-through… • Keep everything as close as possible – don’t lose your delegates! • Consider a different layout for smaller room, lower rates • Use foyer space for exhibition to reduce additional costs Which Venue? Beyond the Brochure…
- 15. Top Tips - Accommodation Sleeping Beauties • Can you offer your delegates a range of room types, such as family or connecting rooms? • Is there a shuttle service to other hotels nearby? • Don’t forget allocation of rooms if delegates are paying for their own accommodation Which Venue? Beyond the Brochure…
- 16. Top Tips - Accessibility Facilities and Flexibility • Many venues offer accessible rooms and facilities • Flexibility for event specific solutions are just as important Which Venue? Beyond the Brochure…
- 17. Case Studies Careful Consideration The Beardmore Hotel and Conference Centre A Charitable Organisation for Physical Disability • Annual Conference catering for families and guests of all ages • Set up additional TV/Wii room for teenagers • Moved tea & coffee facilities for easier access • Moved day to day items such as soap dispensers for ease of use • Provided a specialist registration desk and furniture for accessibility and comfort throughout the event Which Venue? Beyond the Brochure…
- 18. Top Tips - Budgets Comparing apples and oranges • Ensure that your venue quotes are like-for-like • Split your costs into essential and non-essential items • Don’t assume – check exactly what is included… or not Twice daily serving of tea, coffee, biscuits @ £2.95 per head x 100 delegates adds £590 to final invoice Which Venue? Beyond the Brochure…
- 19. Top Tips - Budgets Cost Saving Flexibility • Can you be flexible on dates? Moving your event to a Monday or Friday Can save up to 30% • Don’t wait for last minute ‘deals’ as demand is increasing and the best venues are being booked up Recent industry research reports Further increase in rates through 2014-2015 • Book multiple dates to freeze rates Which Venue? Beyond the Brochure…
- 20. Summary Today, you are the delegate… Keep those shoes on for a while and reflect on your event Think Food, Service and Technology… Make it less “Ooops” and more “Ooooh” And work with your venue team to perfect the practicalities… Make every event… excellent Which Venue? Beyond the Brochure…
- 21. Any Questions? Which Venue? Beyond the Brochure…
- 22. Useful Resources www.warwickconferences.com/value-satisfaction www.meetpie.com/BMEIS PwC/ Conference Centres of Excellence Report Email: marketing@cceonline.co.uk Which Venue? Beyond the Brochure…
- 23. Thank you for listening For more information, contact us at: 0845 230 1414 info:@cceonline.co.uk www.cceonline.co.uk 2 Old College Court, 29 Priory Street, Ware, Hertfordshire, SG12 0DE