The document discusses how internet marketing influences consumer behavior in online shopping. It explores factors that affect consumer purchasing decisions online like usefulness, enjoyment, consumer traits, situational factors, product characteristics, trust, and social media. The introduction outlines how the internet provides opportunities for marketers and consumers. Internet marketing can reduce costs and increase selection. Consumer behavior models are also discussed, like information search, evaluation, purchase, and post-purchase stages. Demographic and personal factors influence consumer choices.
The growing use of Internet in India provides varied opportunities for online shopping from both customer and seller perspective. If Electronic marketers (E-Marketers) know the factors affecting online Indian behavior, the relationships between these factors and the type of online buyers, they can further develop their marketing strategies to convert potential buyers into active buyerswhile retainingits original customer base. This study focuses on the factors which online buyers takes into consideration while shopping online. This research will help in finding the impact of e-market on customers’ purchasing patterns and how their security and privacy concerns about online marketinginfluences their online buying behavior. The study will further encompass the various important inputs which will equip the marketers for creating online marketing more lucrative and assured by adding value to the existing services.
Customer’s buying behavior for online shoppingKetan Rai
It is era of Online Shopping every Age Group is using internet now these days , So i have research report on topic Customer’s buying behavior for online shopping ... it is based upon delhi based company " CITYWEB"
The growing use of Internet in India provides varied opportunities for online shopping from both customer and seller perspective. If Electronic marketers (E-Marketers) know the factors affecting online Indian behavior, the relationships between these factors and the type of online buyers, they can further develop their marketing strategies to convert potential buyers into active buyerswhile retainingits original customer base. This study focuses on the factors which online buyers takes into consideration while shopping online. This research will help in finding the impact of e-market on customers’ purchasing patterns and how their security and privacy concerns about online marketinginfluences their online buying behavior. The study will further encompass the various important inputs which will equip the marketers for creating online marketing more lucrative and assured by adding value to the existing services.
Customer’s buying behavior for online shoppingKetan Rai
It is era of Online Shopping every Age Group is using internet now these days , So i have research report on topic Customer’s buying behavior for online shopping ... it is based upon delhi based company " CITYWEB"
Factors Influencing the E-Shoppers Perception towards E-Shopping (A Study wit...Dr. Amarjeet Singh
Purpose: The study focuses on identifying and exploring the various factors influencing the e-shoppers perception towards e-shopping.
Design / methodology / approach: A research model is developed based on the literature. For the purpose of study data collected from 100 e-shoppers belonged to Wardha City of Maharashtra. By using in structured questionnaire, descriptive statistical measure like mean has been used for analyzing the data.
Findings: The results reveal that the seven key factors like convenience, time saving, home delivery, price advantage, more choice, reliability and security significantly influenced the e-shoppers perception on e-shopping.
Contribution of the study: The result of this study provides a valuable reference to the e-marketers to understand the factors influencing e-shoppers perception. They can further sharpen their marketing strategies to attract and retain their customers.
Online Shopping vs Offline Shopping : A Comparative StudyRaja Sarkar
The retail sector is one of the fastest growing sector in India. It is one of the backbones of the economy and accounts for about 10 percent of the country’s GDP. The Indian retail market is estimated to be valued at US$ 600 billion and one of the top five retail markets in the world by economic value. The growth of retail sector in India is one of the fastest globally. Indian consumers are very particular about their products. The consumer choices vary based upon their preference towards online shopping versus offline shopping. The internet and traditional shopping both have their own advantages and disadvantages.Online shopping doesn’t require traveling long distances, offers more variety, remains functional 24*7, offers huge discounts and extend the facility of customer reviews. On the other hand, traditional shopping allows customers to physically examining products which otherwise online shopping lacks. Consumers may be use both the online and traditional mode of shopping depending on their preferences at a particular moment, which results in fundamentally different behaviours across the two mode of shopping. This article attempts to throw some light on the differences emerging out of online shopping behaviour and offline shopping behaviour.
A Study of Impact of Customer Satisfaction on Online Shoppingijtsrd
Customer satisfaction is considered important for online shopping. Researching what leads to customer satisfaction has become paramount for online businesses. Thus, the goal of this work was to identify the determinants of customer satisfaction in an online context. In this work, the authors proposed a conceptual model of customer satisfaction in an online context, identifying key factors proposed in previous studies, and hypotheses were developed accordingly. Hypotheses were tested using multiple regression analysis based on a sample of 50 online clients. The work found that customer service, website design, and perceptions of security were largely related to customer satisfaction on the internet. Nyamsuren Bayartogtoh | Gantogtoh Tsogtgerel | Ariuntuya Erdenebaatar "A Study of Impact of Customer Satisfaction on Online Shopping" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29710.pdf Paper URL: https://www.ijtsrd.com/management/management-development/29710/a-study-of-impact-of-customer-satisfaction-on-online-shopping/nyamsuren-bayartogtoh
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Michael Aldrich is the man who invented online shopping in 1979.
A Study of Customer Behaviour towards Online Shopping in Hyderabadijtsrd
Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services over electronic systems such as internet and other computer networks. Internet is the growing media during the past decade. Especially, online shopping is a rapidly growing ecommerce area. Online stores are usually available 24 hours a day, and many consumers have internet access both at work and at home. An online shopping system is that permits a customer to submit online orders for items or services from a store that serves both walk-in customers and online customers. This study aims to establish a preliminary assessment, evaluation and understanding of the characteristics of online shopping. An effort has been made to investigate online consumer behaviour, in Kukatpally, Hyderabad which in turn provides E-marketers with a constructional frame work for their E-businesses strategies. The major objectives are To study attitude of consumers towards online shopping. To identify the issues faced by customers while online shopping. To identify the main factors that affect the online consumer when considering and making a purchase over the Internet. And also to find out which age group of people use frequently online shopping. Dr. E. Murali Dharshan | Japa Asritha Reddy "A Study of Customer Behaviour towards Online Shopping in Hyderabad" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-2 , February 2019, URL: https://www.ijtsrd.com/papers/ijtsrd21407.pdf
Paper URL: https://www.ijtsrd.com/management/consumer-behaviour/21407/a-study-of-customer-behaviour-towards-online-shopping-in-hyderabad/dr-e-murali-dharshan
Crux of the study was to investigate the influence of risk perception dimensions such as perceived
financial risk, perceived performance risk, perceived time risk, perceived psychological risk and perceived
social risk on internet users’ online shopping intention. The study aims to fill the gap that exists in literature on
reasons why Nigerian internet users, who are able to shop online, still refrain from doing so. The study adopted
descriptive research design with the aid of survey method in obtaining the needed data. The population
comprises all the internet users in the study area.
The effects of online marketing and consumer buying behaviour of electronic products in the north
central region of Nigeria was examined. The population of this study consist of 490 consumers and marketers in
the selected states in the study area using a structured questionnaire
Factors Influencing the E-Shoppers Perception towards E-Shopping (A Study wit...Dr. Amarjeet Singh
Purpose: The study focuses on identifying and exploring the various factors influencing the e-shoppers perception towards e-shopping.
Design / methodology / approach: A research model is developed based on the literature. For the purpose of study data collected from 100 e-shoppers belonged to Wardha City of Maharashtra. By using in structured questionnaire, descriptive statistical measure like mean has been used for analyzing the data.
Findings: The results reveal that the seven key factors like convenience, time saving, home delivery, price advantage, more choice, reliability and security significantly influenced the e-shoppers perception on e-shopping.
Contribution of the study: The result of this study provides a valuable reference to the e-marketers to understand the factors influencing e-shoppers perception. They can further sharpen their marketing strategies to attract and retain their customers.
Online Shopping vs Offline Shopping : A Comparative StudyRaja Sarkar
The retail sector is one of the fastest growing sector in India. It is one of the backbones of the economy and accounts for about 10 percent of the country’s GDP. The Indian retail market is estimated to be valued at US$ 600 billion and one of the top five retail markets in the world by economic value. The growth of retail sector in India is one of the fastest globally. Indian consumers are very particular about their products. The consumer choices vary based upon their preference towards online shopping versus offline shopping. The internet and traditional shopping both have their own advantages and disadvantages.Online shopping doesn’t require traveling long distances, offers more variety, remains functional 24*7, offers huge discounts and extend the facility of customer reviews. On the other hand, traditional shopping allows customers to physically examining products which otherwise online shopping lacks. Consumers may be use both the online and traditional mode of shopping depending on their preferences at a particular moment, which results in fundamentally different behaviours across the two mode of shopping. This article attempts to throw some light on the differences emerging out of online shopping behaviour and offline shopping behaviour.
A Study of Impact of Customer Satisfaction on Online Shoppingijtsrd
Customer satisfaction is considered important for online shopping. Researching what leads to customer satisfaction has become paramount for online businesses. Thus, the goal of this work was to identify the determinants of customer satisfaction in an online context. In this work, the authors proposed a conceptual model of customer satisfaction in an online context, identifying key factors proposed in previous studies, and hypotheses were developed accordingly. Hypotheses were tested using multiple regression analysis based on a sample of 50 online clients. The work found that customer service, website design, and perceptions of security were largely related to customer satisfaction on the internet. Nyamsuren Bayartogtoh | Gantogtoh Tsogtgerel | Ariuntuya Erdenebaatar "A Study of Impact of Customer Satisfaction on Online Shopping" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29710.pdf Paper URL: https://www.ijtsrd.com/management/management-development/29710/a-study-of-impact-of-customer-satisfaction-on-online-shopping/nyamsuren-bayartogtoh
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Michael Aldrich is the man who invented online shopping in 1979.
A Study of Customer Behaviour towards Online Shopping in Hyderabadijtsrd
Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services over electronic systems such as internet and other computer networks. Internet is the growing media during the past decade. Especially, online shopping is a rapidly growing ecommerce area. Online stores are usually available 24 hours a day, and many consumers have internet access both at work and at home. An online shopping system is that permits a customer to submit online orders for items or services from a store that serves both walk-in customers and online customers. This study aims to establish a preliminary assessment, evaluation and understanding of the characteristics of online shopping. An effort has been made to investigate online consumer behaviour, in Kukatpally, Hyderabad which in turn provides E-marketers with a constructional frame work for their E-businesses strategies. The major objectives are To study attitude of consumers towards online shopping. To identify the issues faced by customers while online shopping. To identify the main factors that affect the online consumer when considering and making a purchase over the Internet. And also to find out which age group of people use frequently online shopping. Dr. E. Murali Dharshan | Japa Asritha Reddy "A Study of Customer Behaviour towards Online Shopping in Hyderabad" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-2 , February 2019, URL: https://www.ijtsrd.com/papers/ijtsrd21407.pdf
Paper URL: https://www.ijtsrd.com/management/consumer-behaviour/21407/a-study-of-customer-behaviour-towards-online-shopping-in-hyderabad/dr-e-murali-dharshan
Crux of the study was to investigate the influence of risk perception dimensions such as perceived
financial risk, perceived performance risk, perceived time risk, perceived psychological risk and perceived
social risk on internet users’ online shopping intention. The study aims to fill the gap that exists in literature on
reasons why Nigerian internet users, who are able to shop online, still refrain from doing so. The study adopted
descriptive research design with the aid of survey method in obtaining the needed data. The population
comprises all the internet users in the study area.
The effects of online marketing and consumer buying behaviour of electronic products in the north
central region of Nigeria was examined. The population of this study consist of 490 consumers and marketers in
the selected states in the study area using a structured questionnaire
Consumer Bahavior-6 a Marketing Plan prerequisite by www.marketingPlanNOW.comwww.marketingPlanMODE.com
When studying consumer behavior, what often remains is the process of decision making, an internal processes that includes five main stages: problem recognition, information search, evaluation of alternatives, purchase decisions, post purchase outcomes.
Purpose: the objective of this study is to investigate how the impact of brand image, customer satisfaction,
usefulness, and convenience on trust and customer loyalty. Design/Methodology/Approach: this research is to
examine the factors that affect trust and customer loyalty by using secondary data analysis, archival study
approach. This study has been using three frameworks with combined from previous studies to create and
develop a new conceptual framework. F
This project was ideated and executed by me and my mentor who helped in the successful completion of the summer project. This was done during my last term in BBA as a part of my curriculum.The aim was to draw a conclusion on the preference between the above mentioned mode of shopping for clothes within my district Nadia. The study was conducted with the use of a survey form which was designed by me and simple factor analysis which will definitely be useful for future business development and also the consumers.
Consumer Awareness about Privacy and Security Risk for Online Shoppingijtsrd
This paper provides an analysis of shoppers perception on security and privacy problems in online shopping .The most objective of this analysis is to analyse the shoppers perceptions on security and privacy and formulate recommendations supported the findings that might contribute in eradicating these problems and boosting customer confidence. It additionally provides a quick discussion on the implications of online buying each customers and firms, the rising issues over privacy and security, and also the importance of shoppers perceptions on security and privacy problems in bolstering online searching adoption. Determining the perceptions of shoppers on security and privacy problems associated with e commerce can profit IT security suppliers and internet businesses in crafting a multifarious approach in addressing those perceptions, one that effectively combines technological solutions and psychological approaches so as to resolve one among the last remaining obstacles to the widespread use of on line shopping. Mr. Robinson. M | Surya. R ""Consumer Awareness about Privacy and Security Risk for Online Shopping"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-3 , April 2019, URL: https://www.ijtsrd.com/papers/ijtsrd21695.pdf
Paper URL: https://www.ijtsrd.com/other-scientific-research-area/other/21695/consumer-awareness-about-privacy-and-security-risk-for-online-shopping/mr-robinson-m
Project on Consumer Perception about online shopping and their satisfaction.MansiShukla25
A project on "Consumer Perception about online shopping and their satisfaction".
Their likes and dislikes about online product and also about online transaction.
Article 8 A STUDY ON THE CONSUMER PERCEPTION TOWARDS ONLINE SHOPPING IN THE D...Dr UMA K
Dr. UMA.K
Assistant Professor in Commerce
7. UMA. K (2020) “A STUDY ON THE CONSUMER PERCEPTION TOWARDS ONLINE SHOPPING IN THE DIGITAL ERA – WITH SPECIAL REFERENCE TO MYSORE CITY”, Wesleyan Journal of Research, Vol.13 No4 (VI), Page No 109-115.
article 8 Wesleyan Journal of Research - A STUDY ON THE.pdfEducational
Wesleyan Journal of Research , Vol.13 No4(VI)
[109]
Research Article: Commerce
A STUDY ON THE CONSUMER PERCEPTION TOWARDS ONLINE SHOPPING IN THE
DIGITAL ERA – WITH SPECIAL REFERENCE TO MYSORE CITY
Uma K
Assistant Professor, Department of Studies in Commerce,
A study on Comsumer Behaviour towards Online Shopping in MaharashtraGauri Belan
To identify the consumer’ s awareness about online shopping. To analyze the
consumers preferred websites for online shopping. To identify the various factors for influence consumers towards online shopping
Effect of Online Advertisement In Online Shoppingalexkm123
a project study on effect of online advertisements in online shopping.
How online ads helps online business to make it more effective and reachable by customers.
Welcome to a journey through the transformative landscape of digital commerce. In this presentation, we'll explore how consumer behavior has evolved from the early days of online shopping to today's sophisticated digital marketplace.
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Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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1. Consumer Behavior
Topic: Influence of internet marketing on
Consumer behavior in online shopping
Submitted to: Dr. Asir Ajmal
By: Irfan Ghafoor
(810-MBA-11)
2. INFLUENCE OF INTERNET MARKETING ON CONSUMER BEHAVIOR
IN ONLINE SHOPPING
Abstract
Internet has a significant role on E-marketing. The accessibility of the Internet and lower costs
of doing transactions has given rise in customers bargaining power and intense global
competition. In this study we try to explore the factors which that are affecting the consumer
behavior and how internet marketing is helping the marketers to influence consumers for online
shopping. It also addresses the fundamental factors of E- marketing that how to attract and win
over the customers in highly competitive marketplace. Hence, this study also aims to understand
the relationships between consumer behavior and internet marketing programs.
Introduction
Internet offers multiple features (capacity, speed, precision and convenience) that help to attract
a large number of potential customers. Consumer uses the Internet for different reasons ranging
from only gathering information to purchasing product online. Buying over the Internet is more
fun, safer, quicker and they were more confident about their ability to buy online. Although,
purchasing online is still a small portion of Internet usages, most analysts expect it to increase
tremendously once customers feel satisfaction and safe about their purchases and protection of
their privacy.
Internet has changed the communication way of people. The emergence of Internet, particularly
the World Wide Web, as a digital medium of business offers various opportunities to companies
to adopt the e marketing as their alternative marketing tools. The consumers’ buying behavior
has been always an important marketing topic, extensively studied and debated and discussed in
contemporary textbooks.
Online shopping is defined as the process whereby consumers buy products directly from a seller
in no time without any intermediary involve on the internet. Online shopping starts with
searching the online shop that sells different type of products they are tend to buy. Then they go
to online shop and select the product that suits to their needs. After that the shop confirm the
order via email and elaborate the details that how to pay. They offer payment process via credit
card, pay pal, visa and any other kind of payment. But some consumers feel curious about the
providing the information of their financial cards. Trust plays a critical role in order to purchases
over the Internet.
This literature review presents the results of the review of 10 academic papers selected from
large pool of articles on internet marketing, consumer behavior and online shopping. The
3. criterion for the paper selection was the focus on studying the effects of the influencing factors
on the online shopping.
Internet Marketing
Internet marketing is known as the process of creating and handling customer relationships
through online activities in order to share ideas, products, and services that satisfy the goals of
both buyers and sellers.
The advent and development of Internet has brought new opportunities for marketers to make
better current marketing programs. Internet marketing depends on a large extent on the
characteristics of the products and services being marketed. Internet marketing can be a cost and
time-saving tool to marketer in the corporate marketing strategy. Since, Internet marketing is the
tool of marketing that deals with the pricing, planning, promotion and distribution of products
and services online
The fundamental benefit of the Internet marketing is the number of alternatives that become
available to customers within a specific product category. Due to low searching costs on the
Internet, customers have a chance to consider a numerous alternatives, which are not present in
traditional shopping. Internet marketing is capturing marketers’ attention and becoming more
important strategy for the sellers to promote advertises and interact more customer online.
Internet marketing can significantly reduce the costs for searching, widened the selection of
vendors, deliver lower priced products, and increase comfort, providing greater control over
products offered. This reduction in cost has encouraged marketers’ to expand information
services and new competitors to enter in the market. It is essential for sellers to understand
customers’ adoption behavior, their investment decisions in technology infrastructure should be
driven by consumer acceptance and long-term profitability.
The nature of Internet marketing is likely to take shape around several key factors:
Enable direct communication between buyers and sellers.
Provide thousands of alternatives to customers as well as sellers.
Enables storing large amount of information at relatively low costs, provides interaction
between buyers and sellers and gives the opportunity of customization to customers.
Providing strong and inexpensive ways to search, manage, and distribute such
information.
Providing enrichments (e.g., 3D image and video preview);
Serve as a digital medium for some products as well as a physical medium for certain
goods.
Enable presence at relatively low costs.
4. Consumer Behavior
The consumers’ buying behavior has been always an important marketing topic; extensively
studies and every textbook have covered this discussion. The predominant approach, explaining
the fundamentals of consumer behavior, describes the consumer buying process as learning,
information-processing and decision-making activity divided in several consequent steps:
(1) Problem identification.
(2) Information search.
(3) Alternatives evaluation.
(4) Purchasing decision.
(5) Post-purchase behavior
The difference is frequently made between high and low involvement purchasing, implying that
in practice the actual buying activity can be more or less consistent with this model. It depends
on the buyer’s perceived purchasing risks. High or low level of involvement is also a question of
buyer experience; products purchased for the first time, in general, require more involvement
than frequently purchased products.
Most researchers agree that demographic, economic, social, psychological, cultural and other
personal factors, largely beyond the control and influence of the marketer, have a major effect on
customers’ behavior and purchasing decisions. The types of activities conducted on the Internet
indicate the level of perceived. Users, who are merely information seekers deal with less risk
compared to users who purchase product online.
To compete in the virtual marketplace, the marketers need to understand the key mechanism of
virtual shopping and the behavior of the online consumer.
5. Motivations of consumers to engage in online shopping:
Usefulness
Usefulness is the perception that customers will feel comfortable while using the new
technology. Usefulness refers to ease to use, because the easier is the technology to use the more
useful will be the technology. Customers expect that the new technology will be effort less. If
customers find online shopping ease to use, this perception leads to more growth in this field.
6. Enjoyment
Enjoyment is the intrinsic motivation factor that customers appreciate of an experience for their
own sake. Enjoyment is the strong and consistent force towards the online shopping. In case
customers finds the enjoyment in online shopping then they will have strong attitude towards
online shopping that will leads to adoption of internet as shopping medium.
Consumer Traits
Consumers’ traits play an important role in online shopping; these traits depend on four
demographic factors that are age, gender, education, and income. These traits have a significant
effect on the relationship between basic forces “usefulness” and “enjoyment”.
Old consumers may perceive the benefits of online shopping less than the traditional approach.
Females that do prefer to shop on the internet, shop frequently rather than male. Higher educated
consumers prefer online shopping rather than traditional. Incomes are positively correlated with
possession of computers, internet access and higher education levels of consumers. Some
personality characteristics also influence the online shopping like self-efficiency and need of
interaction.
Situational Factors
A wide variety of situational factors also moderate the relationship between online shopping and
consumer behavior. These are time pressure, geographical distance, lack of mobilization, need
for special items and attractiveness of alternatives.
Product Characteristics
Consumers decision that whether to shop online or not also influenced by the product types and
characteristics. It is because of some product categories are more suitable for online shopping i.e.
books, magazines, videotapes, CDs, groceries, flowers. On the other hand personal care products
like perfume and lotions are most likely need personal experience and knowledge are considered
to less likely for online shopping.
Trust in online shopping
Lack of trust is one of the most frequently cited reasons for consumers not shopping on the
Internet. Since this shopping medium is relatively new and most of them have only little
experience with it, online shopping provides a challenge to many customers. Customers cannot
physically check the quality of a product or monitor the safety and security of sending sensitive
personal and financial information while shopping on the Internet. Contextual factors like
security and privacy have a great impact on consumer trust in shopping on the Internet.
7. Social Media
Today’s customers are considered louder. The customer’s loud voice can be heard everywhere,
including, blogs, complaint and review of website, YouTube videos, Facebook, tweets, and other
social media websites. Therefore every company has to pay attention because social media is
changing the way customers do business. This power of loudness is influencing the entire buying
process. If a company doesn’t pay attention, they have a strong rick of losing customers and
getting upstaged by their once small and powerless competition.
References
The influence of online product recommendations on Consumers’ online
choices by Sylvain Senecal, Jacques Nantel
Influencing the online consumer’s behavior: the Web experience by
Efthymios Constantinides
Internet Marketing: An Overview by Jianwei Hou and César Rego
Consumers’ behavior towards Internet technology and Internet marketing
tools by Noor R. Ab Hamid
Factors Determinate Customer Shopping Behavior Through Internet by
Ahasanul Haque, Ali Khatibi and Shameem Al Mahmud
Digital Influence Index (DII) - a study designed to track and measure the
influence and impact of the internet on consumer behavior and decisions by
Fleishman-Hillard
How social media influences consumer behavior by David Smith
Consumer Behavior and decision making process (Wikipedia.org)
Internet Marketing (Wikipedia.org)