The Catholic Education Office deployed the Alcatel-Lucent OpenTouch solution to streamline its administration and support functions. Learn more about OpenTouch Business Edition at: http://enterprise.alcatel-lucent.com/?product=OpenTouchBusinessEdition&page=overview

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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EXTERNAL
CATHOLIC EDUCATION OFFICE
CATHOLIC EDUCATION OFFICE DEPLOYS THE ALCATEL-LUCENT OPENTOUCH SOLUTION TO
STREAMLINE ITS ADMINISTRATION AND SUPPORT FUNCTIONS
CUSTOMER INFORMATION
• The Catholic Education Office of the Archdiocese of Canberra and Goulburn operates 56
Catholic schools across the Archdiocese, with the aim to contribute to the creation of an
Australian community that is highly educated, skilled and cultured. Such a community
will be marked by a vigorous intellectual and cultural life, accessible to all.
CHALLENGES
• Maintaining Existing End of Life (EOL) multi-vendor platforms
• Homogenising multi-vendor / legacy platforms for support and on-going management
purposes
• Finding a vendor capable of providing enhanced features and functionality to support the
education industry (Whiteboard recording, multi-site web seminars, interactive
whiteboards)
• Sourcing a vendor capable of providing a single platform to support all CEO sites in a
hosted platform architecture
PRODUCTS, SOLUTIONS AND SERVICES
• Alcatel-Lucent OpenTouch™ Business Edition
BUSINESS AND TECHNICAL BENEFITS
• Cost reductions - Cost reductions through a hosted telephony solution - zero ISDN line
rental costs, free local and on-net calls, and lower telephony maintenance costs
• Enhanced functionality – multi device, multimedia and multiparty
• Improved productivity through the ability to make and receive calls in multiple places
and on multiple devices
“Traditionally, schools looked after their own phone systems. By moving
them onto OpenTouch Business Edition and giving them the ability to
connect and collaborate, we can help the schools in our network reduce
the cost of maintenance for their phone systems. This means they can
focus on investing more on enhancing the education service for the
students”
-Greg Cork, Assistant Network Manager, Information, Communication and
Learning Technologies
DEAL FACTS AND FIGURES CUSTOMER DETAILS
• Deal won: November 2012
• Implementation date: February 2013
• Business Partner: TransAct
• Location: Australia
• Vertical: Education
• Users: approx 300