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Foreign consumers
who are fans of French
dermo-cosmetics
Social media listening - 2016
contact@dynvibe.com
05 56 46 16 14
l Web listening study – French dermo-cosmetic
On social media there are many foreign consumers who mention the character and the
provenance of French products which they either use in their daily routines or which
they would like to obtain.
Within this group of products, it is apparent that there is a growing number of posts
relating to French dermo-cosmetic brands and laboratories.
Dynvibe, specialist in social media strategic monitoring, has analyzed 2500
conversations so as to better understand how these brands have come to epitomize
“beauty the French way” for this foreign target group.
01Introduction
@creaoneill@paradoxiqueee @twocatsinjapan
l Web listening study – French dermo-cosmetic
02French beauty,
highly valued in
brand messages
3 MORE DAYS Don’t forget to follow
the story of Elise
Loves your skin Bioderma Lovers!
#BIODERMABeauty
Paris oh Paris! 🇫🇷
Wusstest Du, dass die ersten
#BIODERMA Produkte bereits 1977 in
#Frankreich von Jean-Noël Thorel
entwickelt wurden?
One of our most popular products in
France, Serozinc, has been brought to
the US
@Bioderma_ID
@Bioderma_ID
@bioderma_de
@LaRochePosayUSA
French identity is an element that dermo-cosmetic
brands value highly in their communication strategies
with foreign clientele. The message delivered,
particularly through their digital communications
channels, very often includes references to France,
to French beauty and to French heritage.
This is, for example, the case with La Roche Posay
USA which regularly mentions the brand’s French
origins via its Twitter and Instagram accounts:
“Happy #NationalBookLoversDay! Enjoy your favorite
French novel with your favorite french brand - La
Roche Posay. “
And Bioderma in Indonesia and in Germany also
frequently uses French references (quotes from Coco
Chanel, shots of Paris or of Parisian women) to
promote its products.
l Web listening study – French dermo-cosmetic
03Messages validated
by the beauty gurus
But it’s when social media beauty gurus praise French
products that the brands’ messages become really credible.
Beyond the image, it is the innovative and powerful qualities of
French dermo-cosmetic products that are, for these experts,
the prime factors in their appeal and success.
Bioderma’s micelIar water, recognized as a benchmark
product in its market, is one example of this: « I couldn't live
without my Bioderma Micellar or my red wine - I agree French
skin care is the one! ».
Furthermore, the characteristics of the products like their
provenance (“Made in France”), their composition (spa water,
natural ingredients …) or the absence of animal testing are all
features which find a particular resonance with consumers the
world over.
« La Roche Posay a well respecter #skin #care companies in the
world and has its roots in a small french village ».
Micellar water is what the french call magnifique
Micellar water has changed my life. Seriously. The
French know what they are doing.
Going back to where it all started with Bioderma, the
French Brand that inventer micellar water…
I couldn't live without my Bioderma Micellar or my red
wine - I agree French skin care is the one! .
Micellar water is a great makeup remover in lieu of oil
cleansing, and I really enjoy the Bioderma Sebium
water (blue/green packaging!)
ABSOLUTELY LOVE @escentual 1/3 off French
pharmacy may have just ordered 3 bottles of
bioderma micellar water 🙈 #beauty #bbloggers
l Web listening study – French dermo-cosmetic
I never thought of myself as
a skin care junkie, my
obsession started innocently
enough. Bioderma’s micellar
water has been gaining
popularity in Australia and I
was curious as to how a clear
liquid in a bottle could be
making such fuss. Naturally I
turned to the internet and
some of my favourite
YouTube beauty gurus
(shout out to Fleur de Force,
Amelia Liana and Lisa
Eldridge) not only sang the
praises of micellar water, but
also a range of other French
skincare products.
I’m planning my french
pharmacie beauty shopping
the way my kid plans her
Christmas.
04Parapharmacies,
a must to visit
during a stay in
France
Supported by international beauty influencers,
these brands are therefore becoming extremely
desirable and the acquisition of these products
is seen by foreign consumers as a true “grail”.
This phenomenon is such that they spend time
identifying those products that they want to
purchase during a future stay in France and they
add a visit to a para-pharmacy to their
itinerary.
05A visibility that
benefits all brands
in the marketplace
Overall, this visibility on social media for numerous French
brands such as Bioderma, La Roche Posay, Nuxe or
Caudiale, creates an excellent image for “French beauty
care” and unsurprisingly benefits all market brands.
« I went to a French Pharmacie and I bought all the Nuxe
the La Roche Posay »
« Basically just cleared out an entire french pharmacie ».
Cette visibilité de nombreuses marques françaises telles
que Bioderma, La Roche Posay, Nuxe ou Caudalie sur les
médias sociaux, crée dans son ensemble une excellente
image pour « le soin à la Française » et bénéficient
naturellement à l’ensemble des marques du marché :
«(…)Ahh the French, so great at skincare ».
My day trip to #Paris got some great
pharmacy brands for my kit and personal use
@joyceconnormua
Of course it isn't a trip to France without
picking up some amazing pharmacy goodies!
All the items came to the equivalent of £34 and
10 free samples!! #France #Frenchpharmacy
@ Emily_hicks92
So I came across a French pharmacy and I
think I got a little carried away 🙊
#LaRochePosay #nuxe #bioderma
Nothing like shopping at the ever-crazy
overwhelming City Pharma in Paris ! The
@Biodermafrance micellar water was SO
inexpensive ! I thought of you the wole time I
was there (…)
@sethcmua
I hope this is what heaven is made of
#bblogers #skincare #French (…)
@KiranKGhuman
@Caoticaclaudia
l Web listening study – French dermo-cosmetics
l Web listening study – French dermo-cosmetic
This case study on French dermo-cosmetics teaches us several things:
 Firstly, that French expertise and savoir-faire at an international level
doesn’t only benefit luxury brands but also embraces more specialist
brands.
 Secondly, that the buzz surrounding a product is not triggered by the
brand alone - the support of experts on social media is also fundamental
in making it credible to a wider target audience.
 Finally, that listening to social media provides strategic data. International
digital intelligence actually allows the rapid identification of new
behaviors and new consumer trends about which the brands must be
aware, so that they can position themselves where their consumers
expect them to be.
Anne-Cécile
GUILLEMOT
Co-founder of Dynvibe and
director of the department of Studies
06Expert
opinion
l Web listening study – French dermo-cosmetics
contact@dynvibe.com l +33 (5) 56 46 16 14
Dynvibe Sphère : an intuitive and powerful dashboard for
listening to, studying, following and analyzing the social sphere
Dynvibe Pages : a tool for measuring Facebook pages to track
performance and to compare them with those of their
competitors.
Dynvibe has numerous international clients including L’Oréal, PUIG, (Paco
Rabanne, Nina Ricci, etc.), Luxottica (Ray Ban, Oakley, etc.), Dior, Zara, La
Redoute, Ipsos, Walt Disney, etc.
Dynvibe is counted among the pioneers and leaders in business intelligence
on social media. At the forefront of innovation, the company produces and
delivers, via its strategic analysis unit, consumer studies generated from data
available in the social sphere.
Dynvibe gathers and analyses this information using two simple and
complementary platforms made available to its clients:
About

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[Case study] Foreign consumers who are fans of French dermo-cosmetics

  • 1. Foreign consumers who are fans of French dermo-cosmetics Social media listening - 2016 contact@dynvibe.com 05 56 46 16 14
  • 2. l Web listening study – French dermo-cosmetic On social media there are many foreign consumers who mention the character and the provenance of French products which they either use in their daily routines or which they would like to obtain. Within this group of products, it is apparent that there is a growing number of posts relating to French dermo-cosmetic brands and laboratories. Dynvibe, specialist in social media strategic monitoring, has analyzed 2500 conversations so as to better understand how these brands have come to epitomize “beauty the French way” for this foreign target group. 01Introduction @creaoneill@paradoxiqueee @twocatsinjapan
  • 3. l Web listening study – French dermo-cosmetic 02French beauty, highly valued in brand messages 3 MORE DAYS Don’t forget to follow the story of Elise Loves your skin Bioderma Lovers! #BIODERMABeauty Paris oh Paris! 🇫🇷 Wusstest Du, dass die ersten #BIODERMA Produkte bereits 1977 in #Frankreich von Jean-Noël Thorel entwickelt wurden? One of our most popular products in France, Serozinc, has been brought to the US @Bioderma_ID @Bioderma_ID @bioderma_de @LaRochePosayUSA French identity is an element that dermo-cosmetic brands value highly in their communication strategies with foreign clientele. The message delivered, particularly through their digital communications channels, very often includes references to France, to French beauty and to French heritage. This is, for example, the case with La Roche Posay USA which regularly mentions the brand’s French origins via its Twitter and Instagram accounts: “Happy #NationalBookLoversDay! Enjoy your favorite French novel with your favorite french brand - La Roche Posay. “ And Bioderma in Indonesia and in Germany also frequently uses French references (quotes from Coco Chanel, shots of Paris or of Parisian women) to promote its products.
  • 4. l Web listening study – French dermo-cosmetic 03Messages validated by the beauty gurus But it’s when social media beauty gurus praise French products that the brands’ messages become really credible. Beyond the image, it is the innovative and powerful qualities of French dermo-cosmetic products that are, for these experts, the prime factors in their appeal and success. Bioderma’s micelIar water, recognized as a benchmark product in its market, is one example of this: « I couldn't live without my Bioderma Micellar or my red wine - I agree French skin care is the one! ». Furthermore, the characteristics of the products like their provenance (“Made in France”), their composition (spa water, natural ingredients …) or the absence of animal testing are all features which find a particular resonance with consumers the world over. « La Roche Posay a well respecter #skin #care companies in the world and has its roots in a small french village ». Micellar water is what the french call magnifique Micellar water has changed my life. Seriously. The French know what they are doing. Going back to where it all started with Bioderma, the French Brand that inventer micellar water… I couldn't live without my Bioderma Micellar or my red wine - I agree French skin care is the one! . Micellar water is a great makeup remover in lieu of oil cleansing, and I really enjoy the Bioderma Sebium water (blue/green packaging!) ABSOLUTELY LOVE @escentual 1/3 off French pharmacy may have just ordered 3 bottles of bioderma micellar water 🙈 #beauty #bbloggers
  • 5. l Web listening study – French dermo-cosmetic I never thought of myself as a skin care junkie, my obsession started innocently enough. Bioderma’s micellar water has been gaining popularity in Australia and I was curious as to how a clear liquid in a bottle could be making such fuss. Naturally I turned to the internet and some of my favourite YouTube beauty gurus (shout out to Fleur de Force, Amelia Liana and Lisa Eldridge) not only sang the praises of micellar water, but also a range of other French skincare products. I’m planning my french pharmacie beauty shopping the way my kid plans her Christmas. 04Parapharmacies, a must to visit during a stay in France Supported by international beauty influencers, these brands are therefore becoming extremely desirable and the acquisition of these products is seen by foreign consumers as a true “grail”. This phenomenon is such that they spend time identifying those products that they want to purchase during a future stay in France and they add a visit to a para-pharmacy to their itinerary.
  • 6. 05A visibility that benefits all brands in the marketplace Overall, this visibility on social media for numerous French brands such as Bioderma, La Roche Posay, Nuxe or Caudiale, creates an excellent image for “French beauty care” and unsurprisingly benefits all market brands. « I went to a French Pharmacie and I bought all the Nuxe the La Roche Posay » « Basically just cleared out an entire french pharmacie ». Cette visibilité de nombreuses marques françaises telles que Bioderma, La Roche Posay, Nuxe ou Caudalie sur les médias sociaux, crée dans son ensemble une excellente image pour « le soin à la Française » et bénéficient naturellement à l’ensemble des marques du marché : «(…)Ahh the French, so great at skincare ». My day trip to #Paris got some great pharmacy brands for my kit and personal use @joyceconnormua Of course it isn't a trip to France without picking up some amazing pharmacy goodies! All the items came to the equivalent of £34 and 10 free samples!! #France #Frenchpharmacy @ Emily_hicks92 So I came across a French pharmacy and I think I got a little carried away 🙊 #LaRochePosay #nuxe #bioderma Nothing like shopping at the ever-crazy overwhelming City Pharma in Paris ! The @Biodermafrance micellar water was SO inexpensive ! I thought of you the wole time I was there (…) @sethcmua I hope this is what heaven is made of #bblogers #skincare #French (…) @KiranKGhuman @Caoticaclaudia l Web listening study – French dermo-cosmetics
  • 7. l Web listening study – French dermo-cosmetic This case study on French dermo-cosmetics teaches us several things:  Firstly, that French expertise and savoir-faire at an international level doesn’t only benefit luxury brands but also embraces more specialist brands.  Secondly, that the buzz surrounding a product is not triggered by the brand alone - the support of experts on social media is also fundamental in making it credible to a wider target audience.  Finally, that listening to social media provides strategic data. International digital intelligence actually allows the rapid identification of new behaviors and new consumer trends about which the brands must be aware, so that they can position themselves where their consumers expect them to be. Anne-Cécile GUILLEMOT Co-founder of Dynvibe and director of the department of Studies 06Expert opinion l Web listening study – French dermo-cosmetics
  • 8. contact@dynvibe.com l +33 (5) 56 46 16 14 Dynvibe Sphère : an intuitive and powerful dashboard for listening to, studying, following and analyzing the social sphere Dynvibe Pages : a tool for measuring Facebook pages to track performance and to compare them with those of their competitors. Dynvibe has numerous international clients including L’Oréal, PUIG, (Paco Rabanne, Nina Ricci, etc.), Luxottica (Ray Ban, Oakley, etc.), Dior, Zara, La Redoute, Ipsos, Walt Disney, etc. Dynvibe is counted among the pioneers and leaders in business intelligence on social media. At the forefront of innovation, the company produces and delivers, via its strategic analysis unit, consumer studies generated from data available in the social sphere. Dynvibe gathers and analyses this information using two simple and complementary platforms made available to its clients: About