This case study examines issues at Brookfield Airport and assigns responsibilities. Baggage problems and check-in/passport control are most important to address. Parking problems and the VIP lounge can be delayed. Baggage security and public announcements are likely airline responsibilities, while signs, facilities, and parking are airport authority responsibilities. Recommendations include partnering with cab companies for parking, hiring baggage handlers, improving sign visibility, extending check-in hours, and renovating VIP lounges.

1. Case Study Brookfield
Airport
Leandro Cordero
Sergio Fernandez
Mauricio Sanabria

2. Which are de most important?
 Baggage problems
 Check in and passport control
 Signs very visibles

3. Which require immediate
action and which can be
delayed?
 Parking problems, it is not a main
problem because it doesn’t affect the
flights
 VIP lounge is not important and it is a
matter if the airport authority can not
modify the facilities

4. Which are more likely to be
responsibility of the airlines
 Baggage security
 Public announcement

5. Which are more likely to be
responsibility of the Airport
Authority
 TV Screens
 Signs
 Facilities
 Car parking

6. To improve:
 The car park the airport should make an
alliance with a high quality cab company
with moderated prices
 The service of deliver and pick up the
baggage, the airport should hire personal
for this work, to help the users at the
moment of deliver and pickup the
baggage
 The signs the airport authority must to
put visible signs as big as possible

7. To improve
 Check in and passport control services,
the airport authority needs to extend the
schedules, and night flights
 VIP lounges, the airport should re
condition those places no matter the
space size but is very important the
service in those places

8. Thanks!!!!