- Cyber Software Inc. is a medium-sized cybersecurity software company that had a client, the Baltimore City Government, experience a hacking incident that compromised credit card information. - The company's CEO, Joseph Jackson, recognized the need to improve software and victim response procedures. He created two new divisions - one for software development and one for customer service and victim support. - However, both new divisions struggled due to a lack of structure and coordination. Jackson realized he needs to implement an organizational structure and plan to effectively manage future growth.

1. Case Study #1
Cyber Software, Inc
.
Planning and Organizing
Cyber Software, Inc. is a medium size manufacturer of cyber
protection software products.
The company has gross sales of 20 million dollars. Expenses are
approximately 8 million dollars leaving an after tax profit of 10
million dollars per annum. Some of their major clients include
local retail businesses as well as state and municipal
governments.
One medium sized client is the Baltimore City Government.
Yesterda
y
,
the city found that their web
site was hacked and credit card information provided to pay
water, sewer, real estate tax, and parking tickets was accessed.
It was suspected that
the hacking
was part of the recent attacks by
Russian c
yber thieves.
Joseph Jackson is the CEO and owner
of the corporation. Fortunately
for Jackson the company was able to respond quickly and only
275 people were affected
by the hacking
. However, this was a wake up call for
Jackson
.

2. He knew that if he was to continue growing the business he
would have to develop better software as well as fast clean up
procedures for the victims.
Jackson felt it was imperative that the company always remain
on the cutting edge of the industry so that his customers felt
safe and trusted the company’s work. He took pride in the fact
that the company has been capable of keeping his client’s
information safe. In reaction to the break in at the City, and
wanting to keep their business moving forward
,
Jackson decided that he would set up a separate division to
work on new program development and a third division to focus
on victim clean up and damage control. The third division he
thought would provide a good selling point to potential new
clients as none of his competitors offer
ed
this service.
The new development division required the hiring of four new
program developers with extensive cyber security background.
They all had good skills and s
ome had actual experience in
helping to uncover a few
cyber thieves in the Target
incident
.
They were creative and motivated to help protect people from
having their property stolen. Knowing the nature of
programmers Jackson did not structure the new development
division so their progress or program approach was left to the
programmers.
In fact Jackson
,
in general

3. ,
tried to keep the company as a whole free from a bureaucratic
or structured environment. A year into the project the four
programmers began to diverge so much in their program
ming
approach that it became extremely expensive and in some ways
they were wasting resources by covering similar ground.
Nobody
could agree as to which course was most effective.
In the client customer service divi
sion two programmers were hired
as well as two experienced credit specialists,
and two paralegals. Further
, the division’s lack of structure has allowed a few strong
personalities to emerge and the
individuals
can
not
seem to get along. Like the new development division
,
customer service seems to be spinning their wheels in
developing standard procedures and credit protection help for
victims.
Also, both divisions were pulling people from their existing
clients to help work on the project.
Jackson knew that interfacing with ongoing work would help
but it was ad hoc and disturbing existing work.
Jackson could see that he would have to rethink his position on
structure and “free” work environment if the company was to
continue to grow.
It was time for an organizational structure and plan. A review of
the budget revealed that the company could afford to allocate
$1,500,000 to the operation of the two divisions before they
have a sellable product. Exi

4. s
ting salaries and expenses are at $750,000.
This means that they have one year to get viable projects on the
market.
Case Study #1: Planning and Organizing
A management plan is a model that demonstrates how an
organization operates on a day-to-day basis as well as over the
long run. A management plan includes numerous sections that
cover various aspects of the business.
In this assignment students will take the role of the consultant
creating a mini-management plan that focuses on those aspects
of the business related to planning and organizing. The
management plan is a report and as a consultant you are
required to help Joseph Jackson, the leader of Cyber Software,
Inc., solve his organizational problems. The mini-management
plan is a professionally written document that will be given to
Joseph Jackson. In writing the plan, you must use the
terminology learned in the course. As a consultant, you are not
defining terms using a dictionary but you must explain and
describe concepts and ideas so Joseph Jackson understands what
you mean and how to implement the plan. The plan is not one
in which the consultant tells Joseph Jackson that
he should do this or do that or he needs to do this or do that but
present in an action-oriented
manner.

5. /Students are expected to make connections between the facts of
the case study and concepts, theories, and ideas presented in the
course material.
The mini-management plan will structure the entire company
and will cover Joseph Jackson’s organization’s mission, vision,
structure and culture.
Students will read the case study provided that focuses on the
planning and organizing and respond to the following
requirements.
Resource that will help you develop the mini-management plan:
How to Make a Management Plan
http://ctb.ku.edu/en/table-of-contents/leadership/effective-
manager/management-plan/main
Management Plan Example
https://wakenature.wordpress.com/resources/management-plan-
examples/
Required Elements to Include in the Management Plan:
Write from a consultant’s perspective;
Use at least three references from the course material and at
least three outside resources.
Provide a brief management history of Cyber Software, Inc.;
Create mission and vision statements that align with what
Joseph Jackson envisions for his company;
Discuss why the mission and vision statements are appropriate
for Cyber Software, Inc.;
Discuss other aspects of the planning phase that impacts Cyber
Software, Inc.;
Create an organizational structure that aligns with the vision of
Joseph Jackson
Structure the entire company;

6. Explain why the structure is the most appropriate structure for
Cyber Software, Inc.;
Discuss why other structures are not appropriate;
Illustrate the structure with an organizational chart with names,
job titles, and direct reports;
Create an organizational culture that aligns with the vision of
Joseph Jackson and his new organization structure;
How will the new organizational structure and culture affect the
planning and organizing facet of Joe’s business and prevent
future mishaps;
Required Formatting of the Management Plan:
This management plan should be presented in a professional
manner using single space, double-spaced between paragraphs.
5-7 pages in length excluding the title page and reference page.
Title page with your name, the course name, the date, and the
instructor’s name.
The use of headings is required;
Use APA formatting for in-text citations and reference page.
You are expected to paraphrase and not use quotes other than in
identifying the mission statement and vision statement.
In citing sources, the page number/paragraph of the cited source
must be provided;
Write in the third person as the consultant;
Submit paper in the Assignment Folder.
Hide Rubrics
Rubric Name: Written Assignment (20%)

7. Criteria
demonstrates a high degree of critical thinking, is consistent in
accurately interpreting questions & material; provides solid
assumptions, reasoning & claims; provides thorough analysis &
evaluation with sound conclusions
shows good critical thinking; accurately interprets most
questions & material; usually identifies relevant
arguments/reasoning/claims; offers good analysis & evaluation
with fairly sound conclusions
shows occasional critical thinking; questions & material is at
times accurately interpreted; arguments/reasoning/claims are
occasionally explained; offers fair analysis & evaluation with a
conclusion
shows little critical thinking, misinterprets questions or
material; ignores or superficially evaluates; justifies little and
seldom explains reasoning; draws unwarranted conclusions
lacks critical thinking consistently offers biased interpretations;
ignores or superficially evaluates; argues using poor reasoning,
and/or unwarranted claims
arguments or positions are well-supported with evidence from
the readings/experience; ideas go beyond the course material
and recognize implications and extensions of the material and
concepts
arguments or positions are mostly supported by evidence from
the readings and course content; ideas presented demonstrate
student’s understanding of the material and concepts
arguments are more often based on opinion or unclear views
than on position grounded in the readings of material or
external sources of material
arguments are frequently illogical and unsubstantiated; student
may resort to ad hominem attacks on the author instead of
making meaningful application of the material
a meaningful attempt to explain or support ideas does not exist

8. demonstrated full understanding of requirements; responded to
each aspect of assignment
demonstrated understanding of requirements; missed one minor
aspect of assignment
demonstrated some understanding of requirements; missed a key
element or two minor aspects of assignment
failed to show a firm understanding of requirements; missed two
key elements or several minor aspects of assignment
did not demonstrate understanding of assignment requirements
writing is clear and easy to follow; grammar and spelling are all
correct; formatting gives a professional look and adds to
readability
most ideas are presented clearly; occasional spelling and/or
grammar issues
wordy; some points require rereading to understand fully; more
than an occasional spelling and/or grammar
unclear and difficult to understand; frequent spelling and
grammar issues
largely incomprehensible writing/poorly written in terms of
mechanics and structure
no APA style errors
attempts in-text citation and reference list but 1 or 2 APA style
errors are present
attempts in-text citation and reference list; APA style errors are
present; inconsistencies in citation usage can be found
throughout the document
attempts either in-text citation or reference list but omits the
other
no attempt at APA style
Overall Score