The document summarizes a presentation given by Harry Carr from Catholic Relief Services (CRS) at the ALNAP Annual Meeting on March 6, 2013. The presentation discussed CRS's Beneficiary and Service Delivery Indicators (BSDI), which measures the agency's performance in delivering services to beneficiaries. It describes the types of direct and indirect beneficiaries and benefits measured by BSDI. It also provides examples of service categories for different program areas like emergency shelter and water/sanitation. Finally, it outlines the data flow and performance products that BSDI enables like tracking the number and percentage of beneficiaries served by location, demographic characteristics, and cost per beneficiary by service.