Tia Thomas has over 8 years of supply chain experience, including 3 1/2 years implementing Coupa systems. She has completed 3 full Coupa implementations for large companies, demonstrating excellent functional and technical skills. Her experience includes configuring Coupa for procurement, invoicing, reporting, sourcing, and contracts modules. She also leads supplier enablement, creating training materials, and ensuring projects are on timeline.
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Research
CFOs have tough decisions to make deciding when the time is right to write off legacy Finance & Accounting (F&A) technology and move to the cloud.
Experts from HfS, emerging “As-a-Service” HR and F&A provider OneSource Virtual, KPMG, and Smith & Nephew share insights into the progress of Plug and Play Digital Business Services and the considerations for the F&A function to make the leap.
The discussion includes:
- The impact of the As-a-Service Economy on today’s finance operations
- Current dynamics in F&A outsourcing and anticipated growth in the medium and long-term
- How buyers, advisors and providers are approaching change management in the finance function
- How the F&A function can follow the examples of other business functions, such as HR and insurance, which more advanced in their adoption of As-a-Service models
- The Impact of Robotic Process Automation on finance and why it’s being so rapidly implemented
View the webinar replay here: ow.ly/Cxjw301FfAt
Download your copy of "Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?": ow.ly/Hcg1301FfXC
B. Lee Jones was a recipient of the prestigious CIO 100 Award for Enterprise Application Integration. Lee is a widely published and quoted authority on Enterprise Application architecture/integration, computer and network security, international information technology (IT) management, Regulatory standards(ISO CoBit, ITIL, ITSM, HIPAA and Sarbanes-Oxley), Machine Learning and Blockchain Technology.
Lee is an Elite Expert for IMS Expert Services and a GLG Scholar-Technology, Media and Telecom Councils and Expert Witness for Gerson Lehrman Group and serves as an IT adviser and contributor to Information Week, CIO Magazine, CIO Insight and several other leading industry publications. Lee and his COB/CEO were featured in State of the CIO. Lee has been a featured CIO speaker at the Stanford GSB High Technology Conference, featured CIO speaker at the UCLA Anderson School of Management BIT Conference, featured speaker on CIO Talk Radio, featured in the debut of myglobalcareer.com and featured panelist at the CIO Breakfast Briefing at NGDC and featured CIO speaker at the IT Management Conference in NYC. Lee was the Keynote Speaker at Interop Information Week Leadership Summit, Blockchain for Business Track Chairman for Blockchain Expo North America 2019 and Keynote Speaker at the Edge Computing World 2020.
HfS Webinar Slides: The Great Roboboss DebateHfS Research
Welcome to the completely unsponsored, unvarnished HfS web debate on the future of the "Roboboss". Join an interstellar panel consisting of client leaders, technologists, service providers, analysts and advisors to discuss how to approach the impact of Cognitive Computing and Intelligent Automation on enterprises as it moves up the value chain.
Learn about:
• How should we define what a "Roboboss" is... and should be?
• How far from reality are today's viewpoints from other "experts" - what's real and what's fantasy?
• Do we need a Code of Ethics for Intelligent Automation and Cognitive?
• Where are we going to see “real Cognitive applications” in the short-medium term?
• Where should we start our Intelligent Automation and Cognitive journey?
• Are today’s service providers really going to be the enablers of Intelligent Automation and Cognitive?
• Buyers - if you could start this all over again, what would you do differently?
• How can we develop “Cogno-boss” skills?
• What is the Real Endgame with Intelligent Automation and Cognitive?
Client Leaders:
• Lee Coulter, CEO Shared Services, Ascension Health
• Matthew Heffron, VP Innovation Initiatives, Wells Fargo
Advisors, Analysts and Professors:
• Mary Lacity, Curators' Distinguished Professor, UMSL
• Cliff Justice, Partner and Innovation/Cognitive Lead, KPMG
• Dr. Thomas Reuner, Research VP, HfS Research
Provider and ISV Leaders:
• Chitra Dorai, IBM Fellow & CTO Cognitive Services, IBM Watson
• Mihir Shukla, CEO, Automation Anywhere
• Chetan Dube, CEO, IPSoft
• Alastair Bathgate, CEO, Blue Prism
View the webinar recording: http://www.hfsresearch.com/pointsofview/hfs-webinar-the-great-robot-debate
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Research
The document provides biographies and profiles of several industry leaders in business process outsourcing and IT services. In 3 sentences:
The document profiles 9 individuals including the CEOs of Genpact, Wipro, Concentrix, and HfS Research, as well as executives from IBM, KPMG, EY, and Alsbridge. It provides overviews of their careers, areas of expertise, and contact information. The profiles aim to introduce these leaders who have experience in BPO, IT services, analytics, and advisory.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
The document discusses strategies and how technology can support them. It explains that there are three main strategies: stabilizing, disruptive, and reconstructive. For stabilizing strategies, enterprise architecture using standardization and integration can help. This includes tools like cloud computing, digital workplaces, and cloud migration. Reconstructive strategies can be supported through digital transformation, which transforms the entire firm. Approaches to digital transformation discussed are using platforms, machine learning, and omnichannel experiences.
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
Tia Thomas has over 8 years of supply chain experience, including 3 1/2 years implementing Coupa systems. She has completed 3 full Coupa implementations for large companies, demonstrating excellent functional and technical skills. Her experience includes configuring Coupa for procurement, invoicing, reporting, sourcing, and contracts modules. She also leads supplier enablement, creating training materials, and ensuring projects are on timeline.
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Research
CFOs have tough decisions to make deciding when the time is right to write off legacy Finance & Accounting (F&A) technology and move to the cloud.
Experts from HfS, emerging “As-a-Service” HR and F&A provider OneSource Virtual, KPMG, and Smith & Nephew share insights into the progress of Plug and Play Digital Business Services and the considerations for the F&A function to make the leap.
The discussion includes:
- The impact of the As-a-Service Economy on today’s finance operations
- Current dynamics in F&A outsourcing and anticipated growth in the medium and long-term
- How buyers, advisors and providers are approaching change management in the finance function
- How the F&A function can follow the examples of other business functions, such as HR and insurance, which more advanced in their adoption of As-a-Service models
- The Impact of Robotic Process Automation on finance and why it’s being so rapidly implemented
View the webinar replay here: ow.ly/Cxjw301FfAt
Download your copy of "Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?": ow.ly/Hcg1301FfXC
B. Lee Jones was a recipient of the prestigious CIO 100 Award for Enterprise Application Integration. Lee is a widely published and quoted authority on Enterprise Application architecture/integration, computer and network security, international information technology (IT) management, Regulatory standards(ISO CoBit, ITIL, ITSM, HIPAA and Sarbanes-Oxley), Machine Learning and Blockchain Technology.
Lee is an Elite Expert for IMS Expert Services and a GLG Scholar-Technology, Media and Telecom Councils and Expert Witness for Gerson Lehrman Group and serves as an IT adviser and contributor to Information Week, CIO Magazine, CIO Insight and several other leading industry publications. Lee and his COB/CEO were featured in State of the CIO. Lee has been a featured CIO speaker at the Stanford GSB High Technology Conference, featured CIO speaker at the UCLA Anderson School of Management BIT Conference, featured speaker on CIO Talk Radio, featured in the debut of myglobalcareer.com and featured panelist at the CIO Breakfast Briefing at NGDC and featured CIO speaker at the IT Management Conference in NYC. Lee was the Keynote Speaker at Interop Information Week Leadership Summit, Blockchain for Business Track Chairman for Blockchain Expo North America 2019 and Keynote Speaker at the Edge Computing World 2020.
HfS Webinar Slides: The Great Roboboss DebateHfS Research
Welcome to the completely unsponsored, unvarnished HfS web debate on the future of the "Roboboss". Join an interstellar panel consisting of client leaders, technologists, service providers, analysts and advisors to discuss how to approach the impact of Cognitive Computing and Intelligent Automation on enterprises as it moves up the value chain.
Learn about:
• How should we define what a "Roboboss" is... and should be?
• How far from reality are today's viewpoints from other "experts" - what's real and what's fantasy?
• Do we need a Code of Ethics for Intelligent Automation and Cognitive?
• Where are we going to see “real Cognitive applications” in the short-medium term?
• Where should we start our Intelligent Automation and Cognitive journey?
• Are today’s service providers really going to be the enablers of Intelligent Automation and Cognitive?
• Buyers - if you could start this all over again, what would you do differently?
• How can we develop “Cogno-boss” skills?
• What is the Real Endgame with Intelligent Automation and Cognitive?
Client Leaders:
• Lee Coulter, CEO Shared Services, Ascension Health
• Matthew Heffron, VP Innovation Initiatives, Wells Fargo
Advisors, Analysts and Professors:
• Mary Lacity, Curators' Distinguished Professor, UMSL
• Cliff Justice, Partner and Innovation/Cognitive Lead, KPMG
• Dr. Thomas Reuner, Research VP, HfS Research
Provider and ISV Leaders:
• Chitra Dorai, IBM Fellow & CTO Cognitive Services, IBM Watson
• Mihir Shukla, CEO, Automation Anywhere
• Chetan Dube, CEO, IPSoft
• Alastair Bathgate, CEO, Blue Prism
View the webinar recording: http://www.hfsresearch.com/pointsofview/hfs-webinar-the-great-robot-debate
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Research
The document provides biographies and profiles of several industry leaders in business process outsourcing and IT services. In 3 sentences:
The document profiles 9 individuals including the CEOs of Genpact, Wipro, Concentrix, and HfS Research, as well as executives from IBM, KPMG, EY, and Alsbridge. It provides overviews of their careers, areas of expertise, and contact information. The profiles aim to introduce these leaders who have experience in BPO, IT services, analytics, and advisory.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
The document discusses strategies and how technology can support them. It explains that there are three main strategies: stabilizing, disruptive, and reconstructive. For stabilizing strategies, enterprise architecture using standardization and integration can help. This includes tools like cloud computing, digital workplaces, and cloud migration. Reconstructive strategies can be supported through digital transformation, which transforms the entire firm. Approaches to digital transformation discussed are using platforms, machine learning, and omnichannel experiences.
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
Resume-Vivek Mohan (BI & Analytics Enterprise Architect) - Looking for an opp...Vivek Mohan
Resume-Vivek Mohan (BI & Analytics Enterprise Architect) - Looking for an opportunity.
Digital transformation Leader with an insightful career of 16.5 years. Over the years, I have built up expertise in Business Analysis, Enterprise Architecture, Enterprise Business Intelligence, Data Visualization, Data Warehouse Management, Big Data Analytics, Advanced Analytics, Machine Learning, Artificial Intelligence, IoT Analytics, Big Data Processing, Data Cataloguing and Journey Analytics. During my corporate career, I have been associated with reputed industry leaders like British Telecom, Accenture, ZS Associates, Infosys, Goldman Sachs, Tesco and Wipro Technology.
Possess verifiable track record of heading multi-million dollar complex software/application development projects and Strategy & Architecture Groups of organizations, setting up CoEs (Center of Excellence), designing BI solutions, project/program management (SDLC), vendor management, capability building, coaching and mentoring team members and stakeholder management. I specialize in driving innovation, capitalizing on an analytical and 'big picture' perspective to exceed objectives and deliver results. I am known for developing sustainable growth and expansion plans, forming strategic partnerships and maintaining strong relationships.
With strong clarity of purpose and objective analytical approach, I have gained exceptionally consistent and committed track-record of excelling in all assignments undertaken. I am driven by strong personal values of honesty, integrity & sincerity and I can perform in demanding work environments utilizing strong work ethics.
Active speaker at various events. Currently heading the COE - BI & Analytics, Enterprise Architecture & Data Exploitation - Data & Analytics in BT.
Technical proficiency –
SAP BO, MicroStrategy, OBIEE, ODV, Qlikview, Xcelsius, SAS, SPSS, RoamBI, BIG DATA, Hadoop, Tableau, Spotfire, Pentaho, SAP Lumira, Informatica, Alteryx, ZoomData, IBM Watson , Thoughtspot, AtScale, Trifacta, Alation, Dataiku, Rapidminer, H20, Datameer, Clickfox, Adobe Analytics, Zaloni, Alpine data labs, Kvyos Insights & Stratifyd.
How to Create a More Customer-Focused Commerce ModelPerficient, Inc.
As technology seeps into every corner of our daily lives, both consumers and B2B buyers readily turn to digital commerce to find exactly what they need. And, their expectations for companies to deliver top-notch experiences grow higher by the day. While some businesses have upped their game, others are struggling to respond and digitally transform to meet these expectations.
Guest speaker, Anjali Yakkundi, an analyst with Forrester, and Steve Gatto, Perficient Digital’s Commerce & DX specialist, delivered an informative session in which they explored three ways customer experiences are changing within commerce business models. They covered:
-The key factors to help transform your customer experience
-The importance of customer identity across all go-to-market strategies and channels
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
HfS Webinar Slides: Finance in the Digital AgeHfS Research
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future look like?
What will the future of the finance function look like, in light of all the advances in digital technologies? Experts from HfS Research, Genpact, KPMG, and Mondelēz International share their insight on the future of F&A, based on exciting new research.
View the webinar replay here: ow.ly/m5Bq301FeBR
Dear Hiring Manager,
Summary
I have experience in building successful capital equipment corporations including being an entrepreneur of my own. My expertise includes product development, manufacturing standardization Logistics, customer service and management I have held the positions of Director of Operations, VP of Operations and Chief Operations Officer, Marketing and President and CEO. My responsibilities have included engineering, manufacturing, GMP/ISO, Quality Control, HR and Customer Service worldwide with profit and loss responsibilities.
I have a proven track record providing consistent results in high-pressure environments. I believe my greatest contribution has been in the mentoring, developing and education of quality individuals. My goal is to create an environment where individuals can grow to their greatest potential. It is my belief the primary responsibility of a manager is to the customer and employees. The results of this practice generates excellent relationships with investors, partners.
CAREER EXPERIENCE
• Startup and turnaround companies
• Capital expenditure
• Sales
• Marketing
• International distribution and service
• Customer service
• Manufacturing
• Logistics
• CRM
• ISO, FDA and PMA
• Countries I have done business with:
Canada, England, Europe, Philippines, Japan, Vietnam, Russia, India, China, Mexico, Santo Domingo, Corsica, Norway and Turkey.
PRODUCT EXPERIENCE AND KNOWLEDGE
• Medical imaging
• Imaging equipment
• Imaging centers
• Digital X-ray equipment
• Service of MRI, CT, Ultrasound, Digital X-Ray and C-Arm (digital)
• Service and repair of refurbished and new medical equipment
• Biomedical equipment
• Medical device industry
• Medical diagnostic
• Medical equipment distribution
• Channel marketing distribution and OEM
Sincerely,
Mark Falkowski
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
CWIN17 san francisco-william belding-innovation through insights 2017-12-07Capgemini
This document summarizes a presentation given by William Belding from Capgemini about implementing an information insights strategy for a very large manufacturer ($50B+ revenue) that was struggling with digital transformation. The company had disparate data and analytics teams with limited success. Capgemini assessed the situation and designed an execution framework around information governance, analytics governance and data management to establish a holistic strategy. They are taking an agile approach to prioritize opportunities identified by governance councils and deliver value in cross-functional sprints. The goal is to optimize processes, rationalize information use, measure results and enable continuous digital business transformation.
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
Focus Company is a market research firm based in Seoul, South Korea established in 2001 with 72 employees. It provides market data and insights for businesses in Korea and Asia through over 350 research projects annually. The company aims to deliver accurate data and strategic solutions through reliable research methods and a network of partners across Asia Pacific. It has facilities for interviews, online panels, and technical support for clients.
Interoperability is a key to improving supply chain performance. As disparate systems silo information about specific processes, a holistic picture about corporate health and performance is lost. In a recent webinar we speak with Cindi Hane from Elemica and Rafal Porzucek from Procter and Gamble who attended the Shaman’s Circle on Amelia Islandto discuss solutions to close the gap on inter-enterprise visibility by creating greater connectivity through business networks. These slides are from that webinar.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: Unveiling the Early Leaders Providing AI capabilities for...HfS Research
Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice
Attend a live webinar:www.hfsresearch.com/webinars
The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to align the needs of the customer with the operations of an organization to service those needs effectively and proactively.
Artificial Intelligence is many things: It is hyped, it is not defined, it is starting to become pervasive, and it is fostering emotional, passionate and at times heated discussions. However, many of those discussions are more focused on either generic or more consumer-facing issues while the broader market is not yet recognizing the impact of AI on B2B and Enterprise segments. Given the blurred perception and the lack of clarity, HfS is aiming to take stock how AI is starting to transform service delivery. With that mind, the research is less about technology aspects rather than understanding the use cases and the way AI could transform organizations journey toward the OneOffice.
Attend and learn:
How is AI transforming service delivery?
What are the AI capabilities and use cases that service providers have built out?
Which are the leading AI technologies and approaches that we are seeing?
How do deployments get to scale?
Learn about the details of the inaugural AI-powered OneOffice Premier League Table
How will the market shape up over the next 18 months?
Speakers:
Phil Fersht, Chief Analyst and CEO, HfS Research (bio)
Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research (bio)
Delivering Digital Transformation and Leveraging a Digital PlatformCapgemini
The document discusses Capgemini's approach to digital transformation and leveraging a digital platform. It describes analyzing different types of digital maturity among organizations. Capgemini's framework helps organizations identify opportunities through business models, digital enablers, and emerging technologies. The framework addresses operations, customer experience, and people/organization. Capgemini has also developed a digital playbook and guiding principles for a digital orchestration platform.
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
CWIN17 san francisco-shawn kelly-iot business valueCapgemini
This document discusses how manufacturers are driving business value by adopting Internet of Things (IoT) technologies. It provides examples of how IoT is being used across different parts of organizations, such as using sensor data from industrial pumps to improve product design (product development) and increasing manufacturing plant efficiency through real-time visibility (operations/manufacturing). The document advocates that both physical products and digital systems must work together to unlock value from IoT, and shares how PTC's technologies connect the physical and digital worlds for customers.
HfS Webinar Slides: Are we ready for Digital HCM?HfS Research
Watch the replay http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice
Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/
HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that digital has taken center stage, but will innovation and adoption cycles become more focused than in past years? Or are enterprises just buying the cool new HR stuff without any real strategic gameplan to align it with a true HR and workforce strategy?
HfS Research’s HR Practice tackles VUCA (volatility, uncertainty, complexity and ambiguity) head-on, as it rears its ugly head, not only for buyers and sellers of HR solutions and services, but for HR practitioners trying to navigate this steady stream of digital HR solution possibilities to support and empower the modern workforce.
The emerging Digital OneOffice environment is about breaking down boundaries within organizations and leveraging intelligent automation for maximum agility, efficiency and engagement. Join HfS team members Phil Fersht, CEO and Chief Analyst, Steve Goldberg, Research VP, HR Technology and Workforce Strategies, and Khalda De Souza, Research Director, SaaS Services, as they discuss key dynamics unfolding in the HR solutions and services domains.
Viewers will learn about:
- The emerging Digital OneOffice Framework and the critical role for HR and talent management
- Where HR SaaS Services and Solutions are headed, and implications for providers and customers
- Opportunities to further align innovation and adoption cycles to drive business value
- Exciting developments in cognitive, AI and predictive analytics
- Changing perspectives on Human Capital Management
- Key issues on the table for providers and customers
“How P2P Fits Within an Enterprise Supply Chain” is the second topic of a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON).
1) Suddenlink Communications implemented a knowledge management and CRM system to improve customer service and agent performance following several acquisitions that increased their customer base significantly.
2) They leveraged external consultants to accelerate the project timeline and support internal resources, and took a phased, pilot-based approach to converting existing content and gaining user adoption.
3) Regular communication, surveys, and quick implementation of enhancements helped build buy-in across the organization and encourage continued use of the new systems.
20/10 Vision: Building A 21st Century Market Research OrganizationGregory Weiss
A strategic vision to create a 21st century market research organization, leveraging technology to provide value-added services and get more return from staff research efforts
Resume-Vivek Mohan (BI & Analytics Enterprise Architect) - Looking for an opp...Vivek Mohan
Resume-Vivek Mohan (BI & Analytics Enterprise Architect) - Looking for an opportunity.
Digital transformation Leader with an insightful career of 16.5 years. Over the years, I have built up expertise in Business Analysis, Enterprise Architecture, Enterprise Business Intelligence, Data Visualization, Data Warehouse Management, Big Data Analytics, Advanced Analytics, Machine Learning, Artificial Intelligence, IoT Analytics, Big Data Processing, Data Cataloguing and Journey Analytics. During my corporate career, I have been associated with reputed industry leaders like British Telecom, Accenture, ZS Associates, Infosys, Goldman Sachs, Tesco and Wipro Technology.
Possess verifiable track record of heading multi-million dollar complex software/application development projects and Strategy & Architecture Groups of organizations, setting up CoEs (Center of Excellence), designing BI solutions, project/program management (SDLC), vendor management, capability building, coaching and mentoring team members and stakeholder management. I specialize in driving innovation, capitalizing on an analytical and 'big picture' perspective to exceed objectives and deliver results. I am known for developing sustainable growth and expansion plans, forming strategic partnerships and maintaining strong relationships.
With strong clarity of purpose and objective analytical approach, I have gained exceptionally consistent and committed track-record of excelling in all assignments undertaken. I am driven by strong personal values of honesty, integrity & sincerity and I can perform in demanding work environments utilizing strong work ethics.
Active speaker at various events. Currently heading the COE - BI & Analytics, Enterprise Architecture & Data Exploitation - Data & Analytics in BT.
Technical proficiency –
SAP BO, MicroStrategy, OBIEE, ODV, Qlikview, Xcelsius, SAS, SPSS, RoamBI, BIG DATA, Hadoop, Tableau, Spotfire, Pentaho, SAP Lumira, Informatica, Alteryx, ZoomData, IBM Watson , Thoughtspot, AtScale, Trifacta, Alation, Dataiku, Rapidminer, H20, Datameer, Clickfox, Adobe Analytics, Zaloni, Alpine data labs, Kvyos Insights & Stratifyd.
How to Create a More Customer-Focused Commerce ModelPerficient, Inc.
As technology seeps into every corner of our daily lives, both consumers and B2B buyers readily turn to digital commerce to find exactly what they need. And, their expectations for companies to deliver top-notch experiences grow higher by the day. While some businesses have upped their game, others are struggling to respond and digitally transform to meet these expectations.
Guest speaker, Anjali Yakkundi, an analyst with Forrester, and Steve Gatto, Perficient Digital’s Commerce & DX specialist, delivered an informative session in which they explored three ways customer experiences are changing within commerce business models. They covered:
-The key factors to help transform your customer experience
-The importance of customer identity across all go-to-market strategies and channels
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
HfS Webinar Slides: Finance in the Digital AgeHfS Research
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future look like?
What will the future of the finance function look like, in light of all the advances in digital technologies? Experts from HfS Research, Genpact, KPMG, and Mondelēz International share their insight on the future of F&A, based on exciting new research.
View the webinar replay here: ow.ly/m5Bq301FeBR
Dear Hiring Manager,
Summary
I have experience in building successful capital equipment corporations including being an entrepreneur of my own. My expertise includes product development, manufacturing standardization Logistics, customer service and management I have held the positions of Director of Operations, VP of Operations and Chief Operations Officer, Marketing and President and CEO. My responsibilities have included engineering, manufacturing, GMP/ISO, Quality Control, HR and Customer Service worldwide with profit and loss responsibilities.
I have a proven track record providing consistent results in high-pressure environments. I believe my greatest contribution has been in the mentoring, developing and education of quality individuals. My goal is to create an environment where individuals can grow to their greatest potential. It is my belief the primary responsibility of a manager is to the customer and employees. The results of this practice generates excellent relationships with investors, partners.
CAREER EXPERIENCE
• Startup and turnaround companies
• Capital expenditure
• Sales
• Marketing
• International distribution and service
• Customer service
• Manufacturing
• Logistics
• CRM
• ISO, FDA and PMA
• Countries I have done business with:
Canada, England, Europe, Philippines, Japan, Vietnam, Russia, India, China, Mexico, Santo Domingo, Corsica, Norway and Turkey.
PRODUCT EXPERIENCE AND KNOWLEDGE
• Medical imaging
• Imaging equipment
• Imaging centers
• Digital X-ray equipment
• Service of MRI, CT, Ultrasound, Digital X-Ray and C-Arm (digital)
• Service and repair of refurbished and new medical equipment
• Biomedical equipment
• Medical device industry
• Medical diagnostic
• Medical equipment distribution
• Channel marketing distribution and OEM
Sincerely,
Mark Falkowski
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
CWIN17 san francisco-william belding-innovation through insights 2017-12-07Capgemini
This document summarizes a presentation given by William Belding from Capgemini about implementing an information insights strategy for a very large manufacturer ($50B+ revenue) that was struggling with digital transformation. The company had disparate data and analytics teams with limited success. Capgemini assessed the situation and designed an execution framework around information governance, analytics governance and data management to establish a holistic strategy. They are taking an agile approach to prioritize opportunities identified by governance councils and deliver value in cross-functional sprints. The goal is to optimize processes, rationalize information use, measure results and enable continuous digital business transformation.
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
Focus Company is a market research firm based in Seoul, South Korea established in 2001 with 72 employees. It provides market data and insights for businesses in Korea and Asia through over 350 research projects annually. The company aims to deliver accurate data and strategic solutions through reliable research methods and a network of partners across Asia Pacific. It has facilities for interviews, online panels, and technical support for clients.
Interoperability is a key to improving supply chain performance. As disparate systems silo information about specific processes, a holistic picture about corporate health and performance is lost. In a recent webinar we speak with Cindi Hane from Elemica and Rafal Porzucek from Procter and Gamble who attended the Shaman’s Circle on Amelia Islandto discuss solutions to close the gap on inter-enterprise visibility by creating greater connectivity through business networks. These slides are from that webinar.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: Unveiling the Early Leaders Providing AI capabilities for...HfS Research
Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice
Attend a live webinar:www.hfsresearch.com/webinars
The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to align the needs of the customer with the operations of an organization to service those needs effectively and proactively.
Artificial Intelligence is many things: It is hyped, it is not defined, it is starting to become pervasive, and it is fostering emotional, passionate and at times heated discussions. However, many of those discussions are more focused on either generic or more consumer-facing issues while the broader market is not yet recognizing the impact of AI on B2B and Enterprise segments. Given the blurred perception and the lack of clarity, HfS is aiming to take stock how AI is starting to transform service delivery. With that mind, the research is less about technology aspects rather than understanding the use cases and the way AI could transform organizations journey toward the OneOffice.
Attend and learn:
How is AI transforming service delivery?
What are the AI capabilities and use cases that service providers have built out?
Which are the leading AI technologies and approaches that we are seeing?
How do deployments get to scale?
Learn about the details of the inaugural AI-powered OneOffice Premier League Table
How will the market shape up over the next 18 months?
Speakers:
Phil Fersht, Chief Analyst and CEO, HfS Research (bio)
Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research (bio)
Delivering Digital Transformation and Leveraging a Digital PlatformCapgemini
The document discusses Capgemini's approach to digital transformation and leveraging a digital platform. It describes analyzing different types of digital maturity among organizations. Capgemini's framework helps organizations identify opportunities through business models, digital enablers, and emerging technologies. The framework addresses operations, customer experience, and people/organization. Capgemini has also developed a digital playbook and guiding principles for a digital orchestration platform.
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
CWIN17 san francisco-shawn kelly-iot business valueCapgemini
This document discusses how manufacturers are driving business value by adopting Internet of Things (IoT) technologies. It provides examples of how IoT is being used across different parts of organizations, such as using sensor data from industrial pumps to improve product design (product development) and increasing manufacturing plant efficiency through real-time visibility (operations/manufacturing). The document advocates that both physical products and digital systems must work together to unlock value from IoT, and shares how PTC's technologies connect the physical and digital worlds for customers.
HfS Webinar Slides: Are we ready for Digital HCM?HfS Research
Watch the replay http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice
Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/
HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that digital has taken center stage, but will innovation and adoption cycles become more focused than in past years? Or are enterprises just buying the cool new HR stuff without any real strategic gameplan to align it with a true HR and workforce strategy?
HfS Research’s HR Practice tackles VUCA (volatility, uncertainty, complexity and ambiguity) head-on, as it rears its ugly head, not only for buyers and sellers of HR solutions and services, but for HR practitioners trying to navigate this steady stream of digital HR solution possibilities to support and empower the modern workforce.
The emerging Digital OneOffice environment is about breaking down boundaries within organizations and leveraging intelligent automation for maximum agility, efficiency and engagement. Join HfS team members Phil Fersht, CEO and Chief Analyst, Steve Goldberg, Research VP, HR Technology and Workforce Strategies, and Khalda De Souza, Research Director, SaaS Services, as they discuss key dynamics unfolding in the HR solutions and services domains.
Viewers will learn about:
- The emerging Digital OneOffice Framework and the critical role for HR and talent management
- Where HR SaaS Services and Solutions are headed, and implications for providers and customers
- Opportunities to further align innovation and adoption cycles to drive business value
- Exciting developments in cognitive, AI and predictive analytics
- Changing perspectives on Human Capital Management
- Key issues on the table for providers and customers
“How P2P Fits Within an Enterprise Supply Chain” is the second topic of a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON).
1) Suddenlink Communications implemented a knowledge management and CRM system to improve customer service and agent performance following several acquisitions that increased their customer base significantly.
2) They leveraged external consultants to accelerate the project timeline and support internal resources, and took a phased, pilot-based approach to converting existing content and gaining user adoption.
3) Regular communication, surveys, and quick implementation of enhancements helped build buy-in across the organization and encourage continued use of the new systems.
20/10 Vision: Building A 21st Century Market Research OrganizationGregory Weiss
A strategic vision to create a 21st century market research organization, leveraging technology to provide value-added services and get more return from staff research efforts
- Lead scoring is a methodology used to rank marketing leads based on their perceived value. It helps sales and marketing prioritize which leads to engage with.
- Traditional lead scoring relied on limited data and rules-based scoring by contact centers. Modern approaches use machine learning on digital user behavior data from websites and apps combined with CRM data.
- The presentation provides an example of a company that saw a 22% increase in conversion rates and 18x higher return on ad spend by implementing a lead scoring solution combining online behavior data with ML models.
KDC Resource is a specialist recruitment company that focuses on recruiting for the engineering and technology sectors. They provide tailored recruitment solutions for their clients and have expertise in areas like cyber security, operations, engineering, and electronics. Their niche focus allows them to develop a strong network of candidates and provide clients with high quality hires more quickly and cost effectively compared to general recruiters. They develop customized recruitment strategies for each client and utilize various online and social media channels to source candidates along with their extensive database. Clients praise KDC for their professionalism, reliability, and ability to consistently deliver top candidates that are a good fit.
KDC Resource is a specialist recruitment company that focuses on recruiting for the engineering and technology sectors. They provide tailored recruitment solutions for their clients and have expertise in areas like cyber security, operations, and electronics. Their niche focus allows them to develop a strong network of candidates and provide clients with high quality hires more quickly and cost effectively than general recruiters. They develop recruitment strategies for each client using various sourcing channels and metrics to track performance. Client testimonials praise KDC for their professionalism, reliability, and ability to consistently deliver top candidates that are a good fit.
This document provides an overview of Inawisdom and their intelligent document processing (IDP) capabilities. Key points include:
- Inawisdom is an AWS partner focused on data, AI, and machine learning. They have over 180 AWS certifications and help customers achieve their ML goals.
- Their IDP platform uses AWS services like Textract, Comprehend, and SageMaker to extract key data from documents through tasks like classification, extraction, and formatting.
- Case studies demonstrate how they have helped customers in industries like banking and insurance automate processes like underwriting and invoice processing through IDP to improve efficiency, accuracy, and insights.
A Digital Enterprise is one that leverages customer, contextual and enterprise data and use new-age technologies to drive exponential business impact. To facilitate digital transformation, enterprises are increasingly setting up Digital Labs/Hubs in geographies with rich product capabilities, such as the Bay Area (US) and Bangalore (India).
Expert data analytics prove to be highly transformative when applied in context to corporate business strategies.
This webinar covers various approaches and strategies that will give you a detailed insight into planning and executing your Data Analytics projects.
NRB Group groeide de voorbije vijf jaar uit tot een belangrijke ICT-dienstverlener in België, met een geconsolideerde omzet van 222 miljoen euro (+ 7% tegenover 2013). Een resem overnames speelde daarin een belangrijke rol. CEO Ulrich Penzkofer licht toe welke rol hij daar ziet voor zijn finance en voor zijn hr-team.
NRB Group groeide de voorbije vijf jaar uit tot een belangrijke ICT-dienstverlener in België, met een geconsolideerde omzet van 222 miljoen euro (+ 7% tegenover 2013). Een resem overnames speelde daarin een belangrijke rol. CEO Ulrich Penzkofer licht toe welke rol hij daar ziet voor zijn finance en voor zijn hr-team.
Operationalizing Customer Analytics with Azure and Power BICCG
Many organizations fail to realize the value of data science teams because they are not effectively translating the analytic findings produced by these teams into quantifiable business results. This webinar demonstrates how to visualize analytic models like churn and turn their output into action. Senior Business Solution Architect, Mike Druta, presents methods for operationalizing analytic models produced by data science teams into a repeatable process that can be automated and applied continuously using Azure.
EY + Neo4j: Why graph technology makes sense for fraud detection and customer...Neo4j
This document discusses how graph technology can help with fraud detection and customer 360 projects in the insurance industry. It notes that insurers today struggle with identity resolution, siloed data, and reactive policies. This leads to an inability to get a full customer view or recommend next best actions. Graph databases provide a unified customer view by linking different data sources and modeling relationships. This enables capabilities like predictive analytics, personalization, and improved fraud identification. The document outlines how to build a customer golden profile with a graph database and provides examples of insights that can be gained. It also discusses proving the value of the graph approach and making graphs a long-term, sustainable solution.
The main task of this talk is to see how Data Science can influence big companies to generate new revenue and more profit.
Subjects that will be addressed in this talk are:
• Understanding a value it brings to corporations on long-term (direct revenue generation not only cost reduction);
• Data Science is important part of digital transformation. Are corporations ready?
• Management dedication on investment;
• Lack of Data Science managers acting as a link between Data Scientists and Business managers. Provide motivation/interesting tasks for Data Scientists while validating investments in business environment;
• Lack of skillful Data scientists;
• Compensation of Data Scientists among other Employees (obviously a different scales needs to be applied);
• Examples of Applied Data Science as revenue generators in Telenor Serbia;
Mobiangle is a technical contracting and recruitment services firm that provides high-quality staffing solutions across various industries and technologies, including information technology, engineering, and mobile development. They utilize a metrics-based and transparent recruitment process along with applicant tracking software to efficiently connect qualified candidates to client opportunities. The company has locations in Johannesburg, New Delhi, and Las Vegas to serve a global base of clients.
Measuring Performance in a Future Media WorldOrigami Logic
As brands expand their use of digital media and adtech to engage and build relationships with consumers, the ability to translate performance data into meaningful insights about what’s working and what’s not has become an essential part of marketing success. According to a new report published by Brand Innovators and Origami Logic, however, only 3 out of 10 marketers currently excel in their efforts to extract insights from their marketing performance data. We’ll dive into the survey findings and explore why 80% of marketers are putting more focus on measuring performance in 2017. You’ll walk away with practical tips about how your organization can improve its measurement effectiveness.
Zinnov examines the growing trend of enterprises setting up digital labs to drive the next leg of their digital journey. Geographies with rich product development capabilities and a talent pool with key skills are emerging as hot spots for the establishment of innovative digital labs
EY + Neo4j: Why graph technology makes sense for fraud detection and customer...Neo4j
Graph databases can help insurance companies address challenges like siloed data systems, identity resolution issues, and an inability to gain a full view of customers. They allow for a unified customer 360 view across different business units. Graph databases perform better than SQL for data that is interconnected, requires optimal querying of relationships, and has an evolving data model. Specifically for insurance, graphs can increase cross-sell/upsell opportunities, retention rates, and customer satisfaction while reducing costs and fraud. EY has experience implementing graph solutions for use cases like fraud detection and customer 360 projects.
This presentation was held by Professor Christine Legner (HEC Lausanne) at the Swiss Day on November 8, 2017, in Lausanne, Switzerland. It addresses the need for organisations to think about data and its management in new ways, as many corporations engage in the digital and data-driven transformation of their business. It concludes with three recommendations: 1) assess data's business value and impact, 2) measure and improve data quality, and 3) democratize data and support data citizenship.
Draft - Digital Transformation Rough Plan.pdfEnricoJohanes1
This document discusses digital transformation and optimization. It proposes improving productivity and customer experience through digital initiatives. Digital transformation involves selling products using digital technology, creating new digital products, and leveraging existing digital assets in new industries. Digital optimization focuses on improving existing revenue streams, customer experience, and operational efficiency. The document outlines people, processes, and technologies needed to support digital transformation, including developing skills, implementing automation and analytics platforms, and establishing an intelligent monitoring system. It proposes implementing a digital quality office, digital experience monitoring system, and establishing proactive monitoring through a subscription.
The demand for BI continues to grow, and while there's no question that analytics brings value, there is often uncertainty about how BI initiatives will deliver bottom-line benefits. Your business case for BI should prove ROI, but this is not always a straightforward process.
Official speaker book for the NOAH 2019 Conference in Tel Aviv with comprehensive background information on all presenting speakers and their companies.
This document contains an agenda for a two-day startup conference. Day 1 will include sessions on mobility and travel of the future, cognitive computing, international success stories, and more. It lists over 50 speakers from companies such as Gett, Porsche, Sweet Inn, and StoreDot. Day 2 covers topics like fintech, digital health, industrial digitization, and edutech. It provides details on session times and speakers from companies including eToro, Forter, Payoneer, and Simplex. The document is an agenda detailing over 100 speakers across various industries that will present at the two-day conference.
advocado provides comprehensive legal advice to private and corporate clients through data, technology and specialized lawyers. Headquartered in Greifswald, Germany, it has 26-50 employees and has raised €6 million in total funding.
ahead develops nutritional supplements and functional foods aimed at optimizing human performance. Headquartered in Hamburg, Germany with 11-25 employees, it has raised €0.6 million in total funding.
aidhere is developing digital behavior change solutions, starting with an obesity treatment program. Headquartered in Hamburg, Germany with 4-10 employees, it has raised €0.3 million in total funding.
Official speaker book for the NOAH 2018 Conference in Tel Aviv with comprehensive background information on all presenting speakers and their companies.
This document contains an agenda for a two day startup conference taking place from November 2-3. It lists over 100 confirmed speakers who will present on stages throughout the event. The schedule details the timing, speakers, companies and session titles for presentations, panels, interviews and networking activities each day. Topics that will be discussed include fintech, lending, payments, healthcare, gaming, blockchain, and online dating. The event aims to connect capital with entrepreneurs.
This document provides the agenda for the NOAH Disruptor conference taking place June 22-23, 2017 in Berlin. Over 100 CEOs from various industries including digital/media, fintech, mobility, and more will discuss disruption in their sectors. The agenda lists the scheduled speakers each day organized by session type including keynotes, panels, company presentations, and fireside chats. Confirmed speakers include executives from companies like Rocket Internet, Axel Springer, Deutsche Bank, Mastercard, and Porsche among many others.
Your Guide To Finding The Perfect Part-Time JobSnapJob
Part-time workers account for a significant part of the workforce, including individuals of all ages. A lot of industries hire part-time workers in different capacities, including temporary or seasonal openings, ranging from managerial to entry-level positions. However, many people still doubt taking on these roles and wonder how a temporary part-time job can help them achieve their long-term goals.
The Rules Do Apply: Navigating HR ComplianceAggregage
https://www.humanresourcestoday.com/frs/26903483/the-rules-do-apply--navigating-hr-compliance
HR Compliance is like a giant game of whack-a-mole. Once you think your company is compliant with all policies and procedures documented and in place, there’s a new or amended law, regulation, or final rule that pops up landing you back at ‘start.’ There are shifts, interpretations, and balancing acts to understanding compliance changes. Keeping up is not easy and it’s very time consuming.
This is a particular pain point for small HR departments, or HR departments of 1, that lack compliance teams and in-house labor attorneys. So, what do you do?
The goal of this webinar is to make you smarter in knowing what you should be focused on and the questions you should be asking. It will also provide you with resources for making compliance more manageable.
Objectives:
• Understand the regulatory landscape, including labor laws at the local, state, and federal levels
• Best practices for developing, implementing, and maintaining effective compliance programs
• Resources and strategies for staying informed about changes to labor laws, regulations, and compliance requirements
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024SocialHRCamp
Speaker: Shahzad Khan
This session on "AI Considerations in Human Resources Governance" explores the integration of Artificial Intelligence (AI) into HR practices, examining its history, current applications, and the governance issues it raises. A framework to view Government in modern organizations is provided, along with the transformation and key considerations associated with each element of this framework, drawing lessons from other AI projects to illustrate these aspects. We then dive into AI's use in resume screening, talent acquisition, employee retention, and predictive analytics for workforce management. Highlighting modern governance challenges, it addresses AI's impact on the gig economy as well as DEI. We then conclude with future trends in AI for HR, offering strategic recommendations for incorporating AI in HR governance.
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...SocialHRCamp
Speaker: Erin Patchell
Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...SocialHRCamp
Speaker: Lydia Di Francesco
In this workshop, participants will delve into the realm of AI and its profound potential to revolutionize employee wellness initiatives. From stress management to fostering work-life harmony, AI offers a myriad of innovative tools and strategies that can significantly enhance the wellbeing of employees in any organization. Attendees will learn how to effectively leverage AI technologies to cultivate a healthier, happier, and more productive workforce. Whether it's utilizing AI-powered chatbots for mental health support, implementing data analytics to identify internal, systemic risk factors, or deploying personalized wellness apps, this workshop will equip participants with actionable insights and best practices to harness the power of AI for boosting employee wellness. Join us and discover how AI can be a strategic partner towards a culture of wellbeing and resilience in the workplace.
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...SocialHRCamp
Speaker: Heather Pysklywec
Digital transformation has transformed the talent acquisition landscape over the past ten years. Now, with the introduction of artificial intelligence, HR professionals are faced with a new suite of tools to choose from. The question remains, where to start, what to be aware of, and what tools will complement the talent acquisition strategy of the organization? This session will give a summary of helpful AI tools in the industry, explain how they can fit into existing systems, and encourage attendees to explore if AI tools can improve their process.
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...SocialHRCamp
Speaker: Kinga Petrovai
You have the new AI tools, but how can you help your team use them to their full potential? As technology is changing daily, it’s hard to learn and keep up with the latest developments. Help your team amplify their learning with a new collaborative learning approach called the Learning Hive.
This session outlines the Learning Hive approach that sets up collaborations that foster great learning without the need for L&D to produce content. The Learning Hive enables effective knowledge sharing where employees learn from each other and apply this learning to their work, all while building stronger community bonds. This approach amplifies the impact of other learning resources and fosters a culture of continuous learning within the organization.
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...SocialHRCamp
Speaker: Celine Maasland
In this session, we’ll demystify the process of integrating artificial intelligence into everyday HR tasks. This presentation will guide HR professionals through the initial steps of identifying AI opportunities, choosing the right tools, and effectively implementing technology to streamline operations. Additionally, we’ll delve into the specialized skill of prompt engineering, demonstrating how to craft precise prompts to enhance interactions between AI systems and employees. Whether you’re new to AI or looking to refine some of your existing strategies, this session will equip you with the knowledge and tools to harness AI’s potential in transforming HR functions.
3. OUR VISION
The most innovative executive search firm
with a data driven recruiting approach and
industry leading company culture
Building great teams
OUR MISSION
4. - 3 -
…consider digital skills becoming equally important as
social and technical skills
MEGATREND DIGITALISATION AND SHORTAGE OF TALENTS
Cloud services
Big Data e-Commerce
Mobile Apps
Business Analytics
IT Security
Risk and Compliance
Management
Blockchain
Social Media
Industry 4.0
Digitalisation
c.90%
…are hiring digital expertsc. 63%
...lack digital skills>90%
…increase their IT budget to respond to digitalisationc. 80%
…consider the digital transformation as a competitive
opportunity
c. 87%
Source: CareerTeam CDO Studie, Lünendonk-Marktsegmentstudie 2016, BDU 2015, Bitkom Research, Capgemini IT Trendstudie 2018, EY –
Digitalisierung im Mittelstand
5. - 4 -
OUR HISTORY
2011
2018
2012
2013
2014
2015
2016
2017
Foundation:
• Focus on mandates within the digital / IT space in Germany
Start-up phase:
• New client acquisition and development of customer base
• Team set-up and standardisation of recruiting processes
Functional expansion:
• Development of multi-brand strategy by launching specialised verticals
• Expansion of client and candidate database by tapping into further industrial
sectors
International roll-out:
• Market entry Switzerland in 2017
• Market entry in France and in the Netherlands in 2018 2017
2018 2018
2015
2015
2016
2017
6. - 5 -
TAILORED VERTICALS TO PERFECTLY ADRESS DEMAND AND SUPPLY
•Digital
Executives
•IT Experts •Software
Development
•Finance & Real
Estate
•Healthcare &
Life Science
•Digital Experts
•€70k-€200k
• More than 200 employees, thereof 150 recruiters
• 8 Offices (Hamburg, Berlin, Frankfurt, Munich, Paris, Zurich, Amsterdam)
• > 10m Euro turnover, profitable
•€60k-€100k•€80k-€300k •€80k-€200k •€70k-€200k •€50k-€80k
7. - 6 -
Differentiating Factors of CareerTeam Group Client benefits
KEY DIFFERENTIATING FACTORS TOWARDS OUR COMPETITORS
Quality
(best fitting candidates)
Focus on Digital and IT:
• Huge Network
• Digital Experience
1
Data driven process
• KPI-based decision making process
• Search-string generator and multi
channel search
2
Separation of sales and recruiting
• “Do what you can do best – Sales or
Recruiting!“
• Avoidance of misleading incentives
3
Velocity
(fast search process)
Transparency
(sharing all relevant information)
8. - 7 -
Customer Acquisition Briefing Search Process Customer relation &
transparency
•Clear separation of
sales and recruiting /
operations
•Semi-automated
market analysis to
validate feasibility of
search
•Tailored vertical with
strong functional
expertise
•In-depth analysis of
needed skills,
company culture etc.
•Semi-Automated
search and KPI-based
decision making
•A/B tested approach
of candidates to
maximize conversion
•Automated client
report with suggested
candidates and search
facts
•Weekly call to discuss
search-profile and -
strategy
üBetter service offering
and higher quality
üHighest possible
convenience for
customer and full
transparency
üFirst candidates after
2-3 weeks already
üBetter understanding
of clients’ needs and
culture
USPs OF CAREERTEAM GROUP‘S RECRUITING PROCESS
9. - 8 -
Pipedrive
• Accumulation of Reporting
Tools
IT LANDSCAPE – BACKBONE OF THE EFFICIENT PROCESSES
Clickbot
as direct Frame
with Link to Social
Networks
Incassso
Dayzee
• Decentralized storage for job
related information
• Frontend for Recruiting Process
and Fetch Toolbox
• Processing and visualisation
of data in Workflow format
Reporting Dashboards
• Accumulation of Reporting Tools
Matching
of known and
Blacklisted
Profiles
Message
Compiler and
preparation
Interview
and Pitch Information
and Templates
Search
String Compiler
from semantics
Report
compiler for
Candidate Profile
Workflow
for Recruiting Process
CV
parser and usual
input of
Candidate Data
Job Accounting
and Report for weekly
Present to Client
Ops KPI
Analytics - Funnel
Steps, Messages
A/B Testing
Of Messages and Search
Strategies
OKR
Dashboard for
RecruitingSales KPI
Dashboard
Google-Server
YAML
• Creation and storage of
CSV and JSON-Files via
SQL-Query in
eRecruiter
E-Recruiter
• Central storage for all
partners, jobs,
candidates and all
activities
Social Networks
(bulk)
Candidate Info
(single)
Briefing
Templates Google Server API
Social
Networks
(Bulk)
Client Contact
(single)
Database
Accounting Tool
• Accumulation of Reporting
Tools
Invoicing
Semi-automated
Rev Share
Invoicing Automation
Client Contract
Storage
Financial
Analytics
Software developed
in-house
10. - 9 -
EXAMPLE 1 – SEARCH STRING GENERATOR
• Automated search string creation based on key skills, know-how and experience in the previously
defined parameter categories
• Easily adjusted strings by adding or excluding key words
• Suggestion of additional position titles for search string based on recruiters’ candidate ranking decisions
in resulting longlist
Data collection for upcoming semantic search
Analysis &
Research
Kick-off
New incoming
mandate
Multi-
Channel
Search
1
Personal
Briefing
2 3 4 5
Candidate
Presentation
Client Interview
with Candidate
Weekly
Update Call
Client
Feedback on
Candidates
8 9
Hiring
10 11
CareerTeam
Interviews
6 7
11. - 10 -
EXAMPLE 2 – CLICKBOT
Analysis &
Research
Kick-off
New incoming
mandate
Multi-
Channel
Search
1
Personal
Briefing
2 3 4 5
Candidate
Presentation
Client Interview
with Candidate
Weekly
Update Call
Client
Feedback on
Candidates
8 9
Hiring
10 11
CareerTeam
Interviews
6 7
Christian Scholle
+49 170 010101
Mustermann@web.de
12. - 11 -
EXAMPLE 3 – KPI DASHBOARD RECRUITING
Analysis &
Research
Kick-off
New incoming
mandate
Multi-
Channel
Search
1
Personal
Briefing
2 3 4 5
Candidate
Presentation
Client Interview
with Candidate
Weekly
Update Call
Client
Feedback on
Candidates
8 9
Hiring
10 11
CareerTeam
Interviews
6 7
• In job KPI as well as sector and temporal comparables are used for KPI based decision making on
individual job level and are also the basis for advice to customers on how to make their position
“placeable”
13. - 12 -
OUR EFFORTS ARE REFLECTED IN VERY GOOD CUSTOMER FEEDBACK
Note: (1) 10 being the best and 1 the worst
“During our cooperation, the company has
consistently delivered professional results
and we have succeeded in filling countless
positions for which it had been extremely
difficult to find suitable personnel. Thank
you very much
for a great cooperation!”
Lee Taylor (Recruiting Manager, Microsoft Germany
GmbH)
“We regularly work with CareerTeam to
win digital talents. We appreciate not only
the professional processes and the very
close communication during the projects,
but also the deep digital expertise and the
extensive network including leading
executives of the digital industry that
CareerTeam provides.”
Andreas Schurr (Director Group HR, HeidelbergCement
AG)
“Our contact with CareerTeam was
very professional. We enjoyed
working with them, and they have
successfully filled the key position.
CareerTeam has a very good
understanding of the eCommerce
market and provides a great selection
of candidates”
Hubertus Bessau (CEO, my muesli GmbH)
“How likely is it that
you would recommend
CareerTeam Group to
someone else?”
8.3
avg. customer response(1)
The cooperation with CareerTeam was
extremely professional and we were
presented with a range of very qualitative
profiles within a very short time. The entire
organization was excellent: I had only
minimal coordination effort and the
recruiter in charge made sure that the
process was efficient through well-
structured follow-ups. I can recommend
Fabian Weber and his team unreservedly to
others”
(Jeremias Meier, Founder & CEO, Bexio)