Seeing Tomorrows Services: A Panel on Service Designbrandonschauer
Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse panel of experts will divulge the basics of new approaches to managing and improving services, plus share ideas that you can take home and make immediately applicable:
In current turbulent economic times, we experience increasing pressure on IT efficiency and quality. Although IT hasn’t yet been part of the core business of all industries, it is (or could soon become) a crucial factor of business success in many industries today.
Seeing Tomorrows Services: A Panel on Service Designbrandonschauer
Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse panel of experts will divulge the basics of new approaches to managing and improving services, plus share ideas that you can take home and make immediately applicable:
In current turbulent economic times, we experience increasing pressure on IT efficiency and quality. Although IT hasn’t yet been part of the core business of all industries, it is (or could soon become) a crucial factor of business success in many industries today.
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
First of 3 presentations on social networking. All three are all very similar. However, each has a slightly different approach to explaining social networking.
Employee work habits are radically diverging from historical patterns. Anywhere–the emergence of ubiquitous connectivity--is changing both where people work and how they collaborate. Remote working is becoming a prerequisite for workers. However, companies have been slow to react, resulting in lower productivity and isolated employees.
According to a Yankee Group survey, nearly three-quarters of workers believe allowing employees to work from home benefits the company. In addition, the majority of workers indicates that the ability to work from home is the single most important thing their company could do to increase their productivity. Employees are demanding flexibility, and the companies that fail to react to this trend will be at a severe competitive disadvantage in the war for talent.
This presentation covers the workforce of tomorrow–what employees' technological, social and professional needs will be and how to keep them connected. It includes:
* The pitfalls of and connectivity solutions for remote working
* Framework for mobilizing the workforce
* Recommendations for companies
An evaluation of 192 youth in the third summer of this youth employment program. Identified short-term results for the youth in the areas of safety, work skills, relationships, income, and planning for the future. Identified five recommendations for improving program delivery and six recommendations for improving the evaluation.
Recorded webinar: http://slidesha.re/1dBzYpO
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This webinar was held with guest presenter, Mark Graban of http://www.leanblog.org/
Suggestion box programs, while well intended, usually fail to engage employees in any improvement, yet alone continuous improvement. As one healthcare professional said, referring to their old suggestion box, “That’s where good ideas go to die!”
In comparison, the "kaizen" model for improvement, from Lean and Toyota Production System, however, is alive and thriving in many organizations. This webinar will focus on key differences between suggestion box programs and the kaizen model, giving specific tips and ideas that your organization can adopt to make continuous improvement a daily reality.
Guest Mark Graban shared practical methods and strategies from his new book, co-authored with Joe Swartz, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, that will help you engage employees in meaningful, lasting improvement.
Implementation of a Virtual Customer Care Program: How to Guarantee Success 0...VIPdesk
Presented by: Jack Heacock, Sr. Vice President TelCoa, The Telework Coalition
Topics Include:
-Virtual customer care: in-house or outsource?
-Hiring, training, retaining, coaching and supervising a virtual workforce
-Workforce management
-Industries best suited for virtual customer care
-Best practices and case studies
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
First of 3 presentations on social networking. All three are all very similar. However, each has a slightly different approach to explaining social networking.
Employee work habits are radically diverging from historical patterns. Anywhere–the emergence of ubiquitous connectivity--is changing both where people work and how they collaborate. Remote working is becoming a prerequisite for workers. However, companies have been slow to react, resulting in lower productivity and isolated employees.
According to a Yankee Group survey, nearly three-quarters of workers believe allowing employees to work from home benefits the company. In addition, the majority of workers indicates that the ability to work from home is the single most important thing their company could do to increase their productivity. Employees are demanding flexibility, and the companies that fail to react to this trend will be at a severe competitive disadvantage in the war for talent.
This presentation covers the workforce of tomorrow–what employees' technological, social and professional needs will be and how to keep them connected. It includes:
* The pitfalls of and connectivity solutions for remote working
* Framework for mobilizing the workforce
* Recommendations for companies
An evaluation of 192 youth in the third summer of this youth employment program. Identified short-term results for the youth in the areas of safety, work skills, relationships, income, and planning for the future. Identified five recommendations for improving program delivery and six recommendations for improving the evaluation.
Recorded webinar: http://slidesha.re/1dBzYpO
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This webinar was held with guest presenter, Mark Graban of http://www.leanblog.org/
Suggestion box programs, while well intended, usually fail to engage employees in any improvement, yet alone continuous improvement. As one healthcare professional said, referring to their old suggestion box, “That’s where good ideas go to die!”
In comparison, the "kaizen" model for improvement, from Lean and Toyota Production System, however, is alive and thriving in many organizations. This webinar will focus on key differences between suggestion box programs and the kaizen model, giving specific tips and ideas that your organization can adopt to make continuous improvement a daily reality.
Guest Mark Graban shared practical methods and strategies from his new book, co-authored with Joe Swartz, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, that will help you engage employees in meaningful, lasting improvement.
Implementation of a Virtual Customer Care Program: How to Guarantee Success 0...VIPdesk
Presented by: Jack Heacock, Sr. Vice President TelCoa, The Telework Coalition
Topics Include:
-Virtual customer care: in-house or outsource?
-Hiring, training, retaining, coaching and supervising a virtual workforce
-Workforce management
-Industries best suited for virtual customer care
-Best practices and case studies
Taking the Training Wheels Off Social SoftwareAlan Lepofsky
The Shift From Sharing To Getting Work Done
Over the last few years employees have slowly grown accustomed to using social software at work. Actions such as posting status updates, sharing links to web sites and publishing personal blogs have provided great starting points for getting people engaged, but now it's time for employees to start using social software to help Get Work Done. In this session we'll discuss the growing trends of using social tools for task/project management and integration of social elements into core-businesses process. You'll hear how departments such as Human Resources, Marketing and Support can use social technologies to improve the way people work. Topics will include social/workforce analytics, social media monitoring, mobile devices and gamification. It's time to take social software from a tool for sharing to a key contributor of company success.
Presented at E2Conf Boston by
Alan Lepofsky and Yvette Cameron of Constellation Research
Project this slide while you wait for the class to assemble.Click your mouse to start advance the slide to a 20-second video that helps set the stage for the workshop. This slide contains a short video meant to introduce the CD2 program.The video will begin on the first click. Make sure your audio is turned up for the music.The video should run once, then advance Automatically to the next slide.Use this Sample Script (indicated by bold type) to learn the teaching points for each slide. Use your own words. Avoid reading the slide or the sample script to the class.Involve the class as much as you can by asking questions. Reward participation. Never make a student feel foolish – keep the class positive and the students focused. When the CTC logo appears at the bottom left of the screen, you have reached the last animation for that slide. Use this prompt to help keep you on track with the teaching points of each slide.
Money isn’t everything, but it takes money to live! Look at how earning potential increases with the level of education. The average income for a high school dropout would make for a very tight budget! But the money you could earn as a doctor or lawyer would provide for lots of extras! The point is this: pick the career you want, and get the education you need to be successful. Educationhttp://www.bls.gov/emp/ep_chart_001.txt
These costs are national averages. You can get the costs for your favorite schools by visiting their Web sites. As you can see, there is a lot of difference between public and private college costs. But if you try hard, you can cut corners and make your education affordable. If you take AP classes in high school, or if you take advantage of dual enrollment, you will cut the amount of time you will spend in college. You can take your core courses at a local community college and save tuition and housing costs. You can save money by buying used textbooks. Taking a full course load will save you money, too. Collegeboard.com: What It Costs to Go to CollegeYou hear so much talk about the price of college, it’s easy to get intimidated — but how much does college really cost? The answer is “It varies.” Colleges come in a wide variety and, depending on the choices you make, the price of a college education can be quite reasonable — especially if you think of college as an investment in yourself and your future. Let’s look at the facts:Nearly half (47 percent) of all full-time undergraduate college students attend a four-year college that has published charges of less than $9,000 per year for tuition and fees.At the other end of the spectrum are private four-year colleges that cost $35,000 or more yearly in tuition and fees. These higher-priced colleges sometimes have bigger endowments and more grant aid available — which may mean that you can get more financial help to attend that institution.At two-year colleges, the average cost for tuition and fees is $2,713. Learn about the two-year college experience.(Private 2-year college figures: http://swz.salary.com/CollegeTuitionPlanner/Layoutscripts/Cltl_Results_Graph.aspx)A handful of colleges either charge no tuition at all or offer all students full scholarships covering tuition costs.Your goal is to choose a college that’s a good fit for you. Think about whether you like the campus culture and if there is enough academic support to help you do well in your classes.Talk with your family about where you would like to go to college and what you can afford. Then take into account the total cost of attendance through graduation.Sticker Price vs. Affordability: Keep in mind that the actual price the average undergraduate pays for a college education is considerably lower than the published tuition and fees. This is usually due to grants and other forms of financial aid. Look at what it really costs to attend college:Public four-year colleges charge, on average, $7,605 per year in tuition and fees for in-state students. The average surcharge for full-time out-of-state students at these institutions is $11,990. Private nonprofit four-year colleges charge, on average, $27,293 per year in tuition and fees.Public two-year colleges charge, on average, $2,713 per year in tuition and fees.Of course, that’s not the total price. You still have to live somewhere, eat, buy books and supplies, and do your laundry. Read more about additional college costs you need to consider. http://www.collegeboard.com/student/pay/add-it-up/482.html Factor In Your Financial Aid Award: Most students receive financial aid. In 2009-10, more than $154 billion in financial aid was awarded to undergraduate students. The average amount of aid for a full-time undergraduate student was about $11,500, including more than $6,000 in grants that don’t have to be repaid. So, despite all the talk about high prices and price increases, a college education remains an affordable choice for most families. Learn more about how financial aid works. Note: Price and aid figures are from the College Board's Trends in College Pricing 2010 andTrends in Student Aid 2010. Learn more online at our Trends in Higher Education website.Source: http://www.collegeboard.com/student/pay/add-it-up/4494.html; http://www.collegeboard.com/student/pay/add-it-up/482.html