The document discusses how social media can be used as an effective marketing tool for tourism operators. It notes that the internet is now the most important marketing channel, surpassing traditional advertising vehicles. Some key points made include that social media provides opportunities to connect with customers through conversation; the web should be viewed as an ecosystem with social media as one channel; and content on social media needs to be engaging and not boring to drive results. The document concludes by emphasizing that social media is about ongoing communication with customers rather than just promoting a website.