Client Perspective: Conwy County Borough Council's Incident Journey Learn more about CAMMS' Incident Management tool by visiting www.cammsrisk.com

1. Conwy Client Story
CAMMS Incident

2. Background
• Who are Conwy County Borough Council?
• Small Local Authority in North Wales, United Kingdom
• Deliver public services to 120,000 people
• Employ 5,000 staff
• CAMMS user since April 2015
• Strategy
• Project
• Risk
• Summer 2017 – identified a business need around accident and near miss
forms

3. • Health & Safety accident and near miss forms
• 1,000 + paper forms completed each year
• Sometimes inputted into spreadsheets held in many places
• No Corporate overview of how many, where, what etc..
• No reliable statistics or analysis
• No way to Audit
• Leaving us open to claims and significant cost
• Challenge of a diverse organisation
• Educating children in 60 schools
• Supporting the elderly, disabled and vulnerable Run 10 leisure centres /
swimming pools
• Maintain 1,000 miles of roads, parks and gardens
• Refuse and recycling collections to 56,000 homes
What problem were we
trying to solve?

4. Why CAMMS?
• Already a CAMMS customer
• 800 CAMMS users in the organisation already
• Good relationship with CAMMS
• Reputation for delivering
• CAMMS Incident was up and running in 3 months
• CAMMS incident
• Flexible
• Customisable
• We can do it ourselves – we are in control

5. Benefits
• Everything is in one place for the first time
• Increased reporting
• People see it working, see things happen and report more
• Every incident has a clear owner – responsible person
• We can track investigations easily
• We can audit what has and hasn’t been done
• We can start to analyse trends and identify common issues to rectify
• Corporate specialists receive auto-e-mails if triggers hit
• Easy to report to the national Health & Safety Executive – legal requirement
• Documents and evidence collected straight away
• Management reports easy to produce

6. System Demo