CA provides an end-to-end management solution that monitors networks, infrastructure, systems, virtualization, applications and databases. It uses various products like Spectrum, eHealth, Introscope, NetQos, CEM and Oblicore to provide fault management, performance management, traffic analysis, client application performance monitoring, and performance dashboards. The solution aims to provide enhanced end user experience, network/system performance and availability, and application performance.

1. CA End-to-End
Management
Service Assurance
Fred Sim
Director, ASEAN

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End-to-End Fault and Performance
Network
Infrastructure
Systems &
Virtualization
Applications &
Databases
Alert System
+
HelpDesk
System
Web Reporting and Service Management
UsagebyTechSupport
CommandCenterMonitoring
Customer
Element Managers
Fault Management
Performance ManagementCEM eHealth
Spectrum
CA
Service
Desk
Insight | NSM/VPM
Oblicore / Service Assurance
Introscope
NetQos

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CA’s End-to-End Management Solution
End User
Firewall
Internet
Switch
Router
Load
Balancer
Identity
Manager
Web Servers
Applications
Enhanced End User Experience
Network Performance / Availability
Application Performance/Availability
SPECTRUMSystem Performance/Availability
CEM
SAP
PSFT
Siebel
3rd Party
applications
Virtualize
Databases
Mainframe
Database
Introscope
eHealth Unicenter

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CA’s End-to-End Management Solution
Customer Experience Manager Introscope
UnicentereHealth SPECTRUM
Service Assurance Manager

5. Spectrum - Fault Management
Fault Management
> Topology with RCA
> Extendable Root Cause
capability
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Alarm Management
> Alarming with Symptom
Diagnostics

6. Spectrum - Fault Management
Configuration Management
> Capture configuration
changes and restoration.
> Report on configuration
chances.
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Reporting
> Asset Details Reporting
> Incident & Event Reporting

7. eHealth - Performance Management
Performance Reporting
> Detailed device based
performance reports to
service level reports
> Hundreds of pre-templated
reports.
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Customize Reporting
> Web-based report
customization
> Automated Scheduled
Reporting

8. eHealth - Performance Management
Pro-active Management
> Intelligent threshold based
pro-active alarms.
> Historical baseline trending.
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Consolidated Alarm
> Consolidation of Alarms
into Spectrum
> Web-based reporting from
eHealth performance

9. NetQos - Traffic Analysis
> Visibility into the protocols,
hosts, and conversations.
> Enabling NetFlow or IPFIX on
key aggregation points
> Does not require probes.
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> Monitoring and assuring
Quality of Service (QoS)
> Reports available on Web
Interfaces.
> Ability to set thresholds.

10. Wily CEM - Client Application Performance
> Align “Business Impact”
value to successful and
unsuccessful transactions
> Work to resolve mission
critical issues first
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> Shows customer experience data
through a percentile distribution
> Metrics provide true a representation
of the end-user experience

11. Wily Introscope - Application Performance
> Performance degradation
impacting applications.
> Predict problems before
customers are impacted
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> Ability to monitor LDAP or
database interaction.
> Performance degrades as
more users & data is added.

12. Oblicore - Performance Dashboard
> Standardisation of
Services and Contracts.
> Automation of Monthly
Client Reporting.
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> Build and Forecast
Accurate Service
Costings.
> Real Time Visibility.

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Command Center Interfaces
Infrastructure Topology Alarms
End User Performance Application PerformanceNetwork/Server Performance
Business Services

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Building a Network Operation Center
Infrastructure Topology Alarms News