Caron Alexander Presentation - DL Conference 2014
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The document discusses two case studies of digital transformation projects in Northern Ireland's civil service. The first from 2003 aimed to introduce an online planning system but failed to deliver as planned, going over budget by 400%. When accepted as the new director in 2010, the author took control, gave clear direction, made difficult decisions, empowered staff, built relationships, and managed expectations to turn the project around and start delivering results. The second case study from 2014 aimed to transform and modernize public services to meet public demands. The author emphasizes skills like taking control and giving clear direction while working agilely and addressing whether the public sector is ready for the level of change required.
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This document discusses how digital inclusion programs help socially excluded people and small businesses adopt digital technologies. It notes that digital inclusion initiatives since 2010 have helped over 2 million people, 86% of whom are socially excluded. These programs are delivered through local partners like libraries and community centers, and focus on addressing personal needs. Examples of partnerships with Google, Lloyds Bank, and the Prince's Countryside Fund are provided, highlighting how they have helped thousands of individuals and small businesses improve their digital skills and quality of life. The document stresses that digital inclusion programs work best when they utilize community assets and combine digital training with business support tailored to individual needs.
Driving Digital Skills Adoption – Doteveryone Digital Connect Pilot
Doteveryone ran a pilot project to connect small and micro businesses with young people to help address the digital skills gap in the UK economy. The project partnered organizations like Accenture, Lloyds Banking Group, and Seetec to provide work experience for young people and digital skills training for small businesses. Key findings showed that the digital skills training increased confidence for 50% of small business attendees and that 73% of young people increased their digital skills through the course and work experience. Recommendations included engaging locally with small business groups for greater participation and providing close support to young trainees to help them engage with employers and progress in education or employment.
Digital insights for small businesses – bringing the Lloyds Bank Business Dig...
Presentation by Claire Allington, Digital Inclusion, Senior Manager, Lloyds Banking Group
DL Conference 2016: Simon Hansford, UKCloud
UKCloud is a UK-based cloud computing company that has experienced strong growth. Traditionally, large enterprises struggled to work with small and medium enterprises (SMEs) due to issues with flexibility and procurement requirements, while SMEs struggled to meet large enterprise demands. However, software-as-a-service (SaaS) and cloud computing are changing this by allowing a more flexible model where specialists can provide individual services to both large enterprises and SMEs using secure application programming interfaces (APIs). The public sector can help drive this new paradigm by continuing initiatives like G-Cloud that enable SMEs to compete on equal terms with large enterprises.
DL Conference 2016: Edoardo Volta, Mastercard UK&I
The document discusses the changing business environment driven by digital transformation and increased connectivity. It notes industries are being reinvented and expectations of personalized digital experiences are rising. It also summarizes data showing mobile phones now account for 39% of web traffic, up 21% year-over-year, while desktops have fallen 9%. The document advocates for digital payments to enable better experiences for small and medium enterprises, and cites data that 67% of SMEs are interested in mobile wallets. Finally, it promotes Mastercard's role in providing accessible, transparent, and secure digital payment solutions to help businesses adapt to these ongoing changes.
DL Conference: Garrett Goodman, Wochit
According to a presentation by Garrett Goodman, Director of Business Development at Wochit, video content is shared significantly more than links or photos on Facebook. Specifically, videos are shared on average 21 times more than links. The presentation also showed Wochit's growth in video views on Facebook in EMEA from 2014 to 2016, more than doubling each year. Goodman promoted Wochit as a video creation and distribution platform.
DL Conference 2016: Katie O’Donovan, Google
Technology has become a growth engine for businesses, as evidenced by Google's Digital Garage training program which provides online and in-person digital skills courses. Research found the training helped 9 in 10 businesses change their online operations, led 2 in 3 to see positive results like increased sales, and prompted 1 in 10 to hire additional digital staff. The Digital Garage covers 23 topics across 89 lessons with engaging activities and offers a certificate endorsed by the IAB.
DL Conference 2016: Seth Finegan, Informed Solutions
Small and medium-sized enterprises (SMEs) in the UK have faced challenges from austerity measures and Brexit over the past 6 years, but working with the government can help drive growth, according to Seth Finegan of Informed Solutions. Only 27% of SMEs currently do business with the government, despite procurement spending of £300 billion in 2015, and most SMEs are unaware of resources like Contracts Finder that can simplify the procurement process. Additionally, just 11% of UK SMEs export beyond the country's borders, but exporting expertise and using government support for international trade could help realize greater potential for SME growth and increase UK exports by £140 billion annually.
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UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
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What will you get from this session?
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UiPath Test Automation using UiPath Test Suite series, part 6
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Caron Alexander Presentation - DL Conference 2014
- 1. Leadership in a Digital Age Caron Alexander Director of Digital Services Northern Ireland Civil Service
- 2. Case study 1 -The Vision (2003) Improve public service and operational excellence through the introduction of an online planning system
- 3. The Challenge – 2010 • Project failed to deliver as planned • Project overspent by 400% • Under close NI Executive scrutiny • Media criticism • Planners disillusioned/disgruntled
- 5. Accepted Challenge • Took control • Gave Clear direction • Made difficult decisions • Empowered staff • Built relationships • Managed expectations • Changed behaviours
- 6. Most Important Show Tangible progress Start delivering results
- 7. Case study 2 -The NI Digital Transformation Programme (2014) – The Vision Transform and modernise the delivery of public services so that they meet the demands of the public
- 8. Skills.... • Take control • Give Clear direction • Make difficult decisions • Empower staff • Build relationships • Manage expectations • Change behaviours
- 9. So What’s Different? • Citizens are Ready for Digital • Traditional approach not effective • Working Agile
- 10. Q. Is the Public Sector Ready for the Change?
- 11. Thank You for listening caron.alexander@dfpni.gov.uk