Digital insights for small businesses – bringing the Lloyds Bank Business Digital Index to life

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Digital Leaders

Presentation by Claire Allington, Digital Inclusion, Senior Manager, Lloyds Banking Group

Business

Many of the UK’s biggest brands understand that accessible websites and apps are good for business, but too many people treat it as a bolt-on – As well as facing legal threats organisations could be missing out on a market that is estimated at £250bn. In this recent webinar participants heard from AbilityNet, our Accessibility Partner, as they laid out the business case for making sure that your website and apps can be used by every customer. The session was delivered by Robin Christopherson MBE, who has been a global expert in accessibility for 20 years and regularly speaks at international tech events. He used examples to show how inclusive design can boost revenue, deliver financial savings, improve your brand and reduce legal risks. He’ll also explained how accessible apps and websites can improve the experience for every single one of your mobile users – whether they have a disability or not. He was also joined by his colleague Mark Walker. Mark AbilityNet’s Head of Marketing and Communications and has been involved in digital inclusion for 25 years. The webinar consists of a 30-minute presentation followed by a 20 minute interactive Q&A.

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Business Built on Life Experiences & Passion for Inclusion, by Molly watt

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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion. What is Enterprise Excellence? Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization. What might I learn? A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo. Who might benefit? Anyone and everyone leading folks from the shop floor to top floor. Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.

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