We talk a lot about "maximizing business value". We ask business people and product managers to prioritise by estimating the business value of user stories. But what exactly do we mean by business value?
Our world and future business opportunities are continuously emerging through advances in design and technology, and wider social and economic change. Organisations must continually revisit the question, “Which business are we in, and where should we be?.” This session discusses the learnings from Barry’s soon-to-be released book 'Lean Enterprise'.
Barry joined ThoughtWorks in the UK after working on several startups and brought this experience to the enterprise where he explores the intersection of business model innovation, product development and organisational culture. This experience has led him to the development of his forthcoming book - suitably named ‘Lean Enterprise.
Gary specialises in helping executives, teams and individuals to adapt and improve the flow of value using lean and agile principles. He brings a strong emphasis on facilitating organisational change, and the role of management and leadership in an agile world.
Learn about setting Goals for PMO teams using the OKR goal-setting method.
Learn what OKRs are, and how you can use them to accelerate PMO Performance.
Webinar slides with Paul Niven & Ben Lamorte “OKRs: Best Practices from the F...Atiim, Inc.
Learn OKRs from the world’s top OKR experts:
- Best practices from the “real world”
- Learn new tips and practical ideas
- And much more!
Video of webinar is here:
https://youtu.be/QxLTRk8bZ1s
Webinar on Atiim:
https://www.atiim.com/okrs-best-practices-from-the-field/
We talk a lot about "maximizing business value". We ask business people and product managers to prioritise by estimating the business value of user stories. But what exactly do we mean by business value?
Our world and future business opportunities are continuously emerging through advances in design and technology, and wider social and economic change. Organisations must continually revisit the question, “Which business are we in, and where should we be?.” This session discusses the learnings from Barry’s soon-to-be released book 'Lean Enterprise'.
Barry joined ThoughtWorks in the UK after working on several startups and brought this experience to the enterprise where he explores the intersection of business model innovation, product development and organisational culture. This experience has led him to the development of his forthcoming book - suitably named ‘Lean Enterprise.
Gary specialises in helping executives, teams and individuals to adapt and improve the flow of value using lean and agile principles. He brings a strong emphasis on facilitating organisational change, and the role of management and leadership in an agile world.
Learn about setting Goals for PMO teams using the OKR goal-setting method.
Learn what OKRs are, and how you can use them to accelerate PMO Performance.
Webinar slides with Paul Niven & Ben Lamorte “OKRs: Best Practices from the F...Atiim, Inc.
Learn OKRs from the world’s top OKR experts:
- Best practices from the “real world”
- Learn new tips and practical ideas
- And much more!
Video of webinar is here:
https://youtu.be/QxLTRk8bZ1s
Webinar on Atiim:
https://www.atiim.com/okrs-best-practices-from-the-field/
As the pace of change continues to increase, implementing strategy and changing direction is still a major hurdle for most organizations. Companies now need to be able to focus, align and engage their people around dynamic and measurable outcomes - becoming more agile and flexible in their outputs and process while helping people understand how they connect with and impact their companies future success.
In this presentation, Carlos Oliveira will be presenting Objectives and Key Results, a simple goal setting framework popularized by Google and used by leadership teams across Silicon Valley.
The acronym OKR stands for Objectives and Key Results, a popular goal management framework that helps companies implement strategy. The benefits of the framework include improved focus, increased transparency, and better alignment. OKR achieves this by organizing employees and the work they do around achieving common objectives.
OKR helps entire companies communicate company strategy to employees in an actionable, measurable way. It also helps companies to move from an output to an outcome-based approach to work.
Ideally, the PMO creates the standards for repeatable project success, tying together execution-level staff (project management) and leadership to enable good project portfolio management (PPM) in turn. The PMO’s governance and oversight helps keep project execution tied to company goals—and provides measurable demonstration of its worth.
Top-performing companies have successfully tuned the PMO approach to deliver on what the company expects from them.
Ultimately, it’s about correctly positioning the PMO for success and being able to prove its business value according to the terms of its creation. Many companies miss this mark, and in turn, miss a valuable opportunity to make their projects more profitable across their organization.
OKR (Objectives & Key Results) is used by companies like Google, LinkedIn and Intel. It enabled them to achieve tremendous results. It can enable you to achieve the same.
Businesses and organizations have many things to get done. That requires you to focus on the essentials and be extremely goal-oriented. OKR is a great managent framework that enables you to do just that.
Perdoo makes it easy for organizations of all sizes to manage and measure their progress towards common goals, improve decision-making, and streamline execution.
Check our FUTURE OF WORK BLOG and learn more about OKR
www.perdoo.com/blog
TalentCove offers the best OKR app on the market that allows you to easily set company, team and individual level objectives and key results, that builds accountability, transparency and motivation to succeed!
OKR & Business Objectives - Agile Evangelists Webinar talk April 2020Michelangelo Canonico
Introduction on OKR, some problem with OKR and presentation of the OKR Visual Canvas to restore narrative coherence and improving sharing understanding
“You can download this product from SlideTeam.net”
Performance Coaching PowerPoint Presentation Slides are designed to showcase performance management process and practices. The performance planning PowerPoint complete deck displays creative and professional looking slides such as performance management program, core performance criteria, performance planning, guidelines, goal setting process types of goals and priorities, performance coaching, employees’ responsibilities, supervisors responsibilities, do’s and don’ts, performance feedback, multiple sources of feedback, feedback forms, performance review and development, performance assessment, ratings, improvement plan, supervisors comments, employee development program, performance management KPIs and dashboard etc. It has professionally designed templates with relevant visuals and subject driven content. Managers can use performance management PPT visuals to align company goals with goals of employees and teams in order to improve the efficiency, productivity, and profitability. Download performance measurement presentation layout to create transparency in the achievement of company goals. https://bit.ly/3oIQtA9
Dropsuite is a global software platform that enables SMEs in over 100 countries easily backup, recover and protect their digital assets. What’s the secret to Dropsuite’s success so far? One of the main reasons for our rapid growth and credibility within the business backup sector can be attributed to the “engineering-first” culture we’ve fostered within our organization.
OKRs are in vogue. But getting started with objectives & key results is a challenge. This small presentation puts forward actionable steps to help you get started.
How to Deliver Great Customer Service in Enterprise SoftwareBob Dahlberg
This presentation is a humorous course I wrote for engineers, SEs, in enterprise software customer facing situations. By applying these lessons that I learned the hard way, your organization too can deliver great customer service.
Although we have been using Agile mindset and processes tactically, when it comes to strategy and goal setting the waterfall command&control mindset is still the norm.
Most organizations are still using an annual, waterfall, top-down process to create a static set of goals that conflicts directly with Agile. The process is even called "cascading goals" - you can't get more waterfall than that.
How to write resumes that get you to job Interviews | Advanced resume writin...GetStandingOvation
Key Reasons Why Your Resume Is Failing To Get You Job Interview Shortlist. How to fix it? Advanced resume writing technique for freshers and experienced professionals
About www.FindingJo.com
--------------------------------
The Interview scheduling platform for Premium Candidates
First Get The Salary-offer. Then Interview.
How it works
---------------
Create your resume | Free
We anonymize your resume
Companies schedule interviews with you
To schedule an interview
-----------------------------
Companies, First, make a Salary-offer.
Like the offer? Accept it. Reveal your identity. Start Interview
Don't like the offer? Reject it. Continue to remain anonymous
Presentation designed by
www.GetStandingOvation.com
The presentation consulting and design studio trusted by Startup Founders and CXOs
Keynote présentée à Agile grenoble 2013. Comment écrire du mauvais code plus rapidement avec les méthodes agiles. Il est temps de prendre plus de responsabilité pour la qualité de notre travail et nos produits qui affectent la vie de tout le monde.
As the pace of change continues to increase, implementing strategy and changing direction is still a major hurdle for most organizations. Companies now need to be able to focus, align and engage their people around dynamic and measurable outcomes - becoming more agile and flexible in their outputs and process while helping people understand how they connect with and impact their companies future success.
In this presentation, Carlos Oliveira will be presenting Objectives and Key Results, a simple goal setting framework popularized by Google and used by leadership teams across Silicon Valley.
The acronym OKR stands for Objectives and Key Results, a popular goal management framework that helps companies implement strategy. The benefits of the framework include improved focus, increased transparency, and better alignment. OKR achieves this by organizing employees and the work they do around achieving common objectives.
OKR helps entire companies communicate company strategy to employees in an actionable, measurable way. It also helps companies to move from an output to an outcome-based approach to work.
Ideally, the PMO creates the standards for repeatable project success, tying together execution-level staff (project management) and leadership to enable good project portfolio management (PPM) in turn. The PMO’s governance and oversight helps keep project execution tied to company goals—and provides measurable demonstration of its worth.
Top-performing companies have successfully tuned the PMO approach to deliver on what the company expects from them.
Ultimately, it’s about correctly positioning the PMO for success and being able to prove its business value according to the terms of its creation. Many companies miss this mark, and in turn, miss a valuable opportunity to make their projects more profitable across their organization.
OKR (Objectives & Key Results) is used by companies like Google, LinkedIn and Intel. It enabled them to achieve tremendous results. It can enable you to achieve the same.
Businesses and organizations have many things to get done. That requires you to focus on the essentials and be extremely goal-oriented. OKR is a great managent framework that enables you to do just that.
Perdoo makes it easy for organizations of all sizes to manage and measure their progress towards common goals, improve decision-making, and streamline execution.
Check our FUTURE OF WORK BLOG and learn more about OKR
www.perdoo.com/blog
TalentCove offers the best OKR app on the market that allows you to easily set company, team and individual level objectives and key results, that builds accountability, transparency and motivation to succeed!
OKR & Business Objectives - Agile Evangelists Webinar talk April 2020Michelangelo Canonico
Introduction on OKR, some problem with OKR and presentation of the OKR Visual Canvas to restore narrative coherence and improving sharing understanding
“You can download this product from SlideTeam.net”
Performance Coaching PowerPoint Presentation Slides are designed to showcase performance management process and practices. The performance planning PowerPoint complete deck displays creative and professional looking slides such as performance management program, core performance criteria, performance planning, guidelines, goal setting process types of goals and priorities, performance coaching, employees’ responsibilities, supervisors responsibilities, do’s and don’ts, performance feedback, multiple sources of feedback, feedback forms, performance review and development, performance assessment, ratings, improvement plan, supervisors comments, employee development program, performance management KPIs and dashboard etc. It has professionally designed templates with relevant visuals and subject driven content. Managers can use performance management PPT visuals to align company goals with goals of employees and teams in order to improve the efficiency, productivity, and profitability. Download performance measurement presentation layout to create transparency in the achievement of company goals. https://bit.ly/3oIQtA9
Dropsuite is a global software platform that enables SMEs in over 100 countries easily backup, recover and protect their digital assets. What’s the secret to Dropsuite’s success so far? One of the main reasons for our rapid growth and credibility within the business backup sector can be attributed to the “engineering-first” culture we’ve fostered within our organization.
OKRs are in vogue. But getting started with objectives & key results is a challenge. This small presentation puts forward actionable steps to help you get started.
How to Deliver Great Customer Service in Enterprise SoftwareBob Dahlberg
This presentation is a humorous course I wrote for engineers, SEs, in enterprise software customer facing situations. By applying these lessons that I learned the hard way, your organization too can deliver great customer service.
Although we have been using Agile mindset and processes tactically, when it comes to strategy and goal setting the waterfall command&control mindset is still the norm.
Most organizations are still using an annual, waterfall, top-down process to create a static set of goals that conflicts directly with Agile. The process is even called "cascading goals" - you can't get more waterfall than that.
How to write resumes that get you to job Interviews | Advanced resume writin...GetStandingOvation
Key Reasons Why Your Resume Is Failing To Get You Job Interview Shortlist. How to fix it? Advanced resume writing technique for freshers and experienced professionals
About www.FindingJo.com
--------------------------------
The Interview scheduling platform for Premium Candidates
First Get The Salary-offer. Then Interview.
How it works
---------------
Create your resume | Free
We anonymize your resume
Companies schedule interviews with you
To schedule an interview
-----------------------------
Companies, First, make a Salary-offer.
Like the offer? Accept it. Reveal your identity. Start Interview
Don't like the offer? Reject it. Continue to remain anonymous
Presentation designed by
www.GetStandingOvation.com
The presentation consulting and design studio trusted by Startup Founders and CXOs
Keynote présentée à Agile grenoble 2013. Comment écrire du mauvais code plus rapidement avec les méthodes agiles. Il est temps de prendre plus de responsabilité pour la qualité de notre travail et nos produits qui affectent la vie de tout le monde.
Vous pouvez ignorerr les controleurs de gestionAgileCoach.net
Présentation de la session "Vous pouvez ignorer les controleurs de gestion, eux ne vous ignoreront pas" about the influence of accounting models on agile and lean
Introduction au debugging Python
* S'appuyer sur les exceptions
* Commandes principales de pdb
* pylint & pyflakes pour analyser le code avant exécution
* git bisect pour trouver le commit de votre bug
Complex Adaptive Systems Thinking (CAS*T) approach to IT InvestmentsMarc Rabaey
The main research idea of my Ph.D. thesis (June, 2015) is to develop a strategic IT investment framework using primarily military concepts as a basis.
On the one side we discuss the most influencing military thinkers in Belgian Defense Karl von Clausewitz and in the USA John Boyd (together with Karl von Clausewitz). On the other hand, the causes and consequences of a fairly new concept Network-Centric Warfare (NCW) are investigated because NCW has dramatically changed the way in which military operations are undertaken and it is based on an intensive use of Information and Communication Technology (ICT).
The first group of research questions deals with the relevance of military theories (von Clausewitz, Boyd’s OODA (Observe – Orient -Decide - Act), United States Marine Corps Command-and-Control (USMC C2) spectrum and NCW) for a contemporary company.
The second major group research questions whether it is good idea to combine Complexity Thinking (CxT) and Systems Thinking (ST) to study Complex Adaptive Systems (CAS). We believe ST is necessary in addition to CxT because ST focuses also on the design of human-made CAS (based on restrictions imposed by humans in the organization and in the environment). Special attention is given to the extension of the Cynefin Framework which is a generic sense-making framework (situational awareness). It defines different spaces each with specific characteristics for management (as IT-investments) and leadership.
The purpose of our CAS*T framework (Complex Adaptive Systems Thinking) is to determine leverage points in the organization in general and IT in particular (adapting Enterprise Architecture). Since situational awareness is essential, we propose our Intelligence Base.
Concerning the research methods, we note that specific to this study we start from the military sciences to create an IT investment framework in the business domain. This requires abstraction of military concepts to transform them into business concepts.
Feedback always welcome: Marc.Rabaey@gmail.com
Systems Thinking - Application to a live business problemSarang Bhutada
We used the systems thinking approach and applied it to a live-business problem, and were surprised with the simulated results. Problem solution can be extended to any problem with known constraints - and hence quite generic in approach!
Systems thinking in a nutshell
System and component
System Engineering in software development
Activity – The natural system
Activity – Let’s build a system (guided)
Branding Plan Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Branding Plan Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2KeWcfG
If your company needs to submit a Inbound Marketing Strategies Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2Na1TcE
If your company needs to submit a Branding Services Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3lsNmbG
Are you ready to master the art of quantity estimation? Join me on this guide as we delve into the key steps and techniques that will empower your business for success. Let's unlock the power of accurate estimation together! 💪📊
You want to manage an important Change culture in your firm or team? First, Initiate your Change Story with your Customer needs. Learn to better know him, to better communicate with him to build a relation of Trust & partnership.
Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
Adwords And PPC Management Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Adwords And PPC Management Proposal Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3jKpsqa
If your company needs to submit a Branding Strategies Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/30mVCBV
Learn about how project management works in advertising.
An updated and narratated version of this presentation is now on SkillShare. Use this code http://skl.sh/2szHyFN to get access free for a month.
Digital Content Marketing Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Digital Content Marketing Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/31MrmPx
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
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Youtube – https://www.youtube.com/startuplviv
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Memorandum Of Association Constitution of Company.ppt
Business value by systems thinking
1. Agreeing on Business Valuewith Systems Thinking Portia Tung Pascal Van Cauwenberghe
2. Introductions Agile Coach. Storyteller. Games Maker. Consultant. Project Manager. Games Maker. Consultant His Blog: blog.nayima.be Consultant-Coach and Chief Strategy Officer Her Blog: www.selfishprogramming.org NAYIMA (c) emergn and Nayima 2010 We make play work
3.
4. Show how to do Business Analysis in an Agile way
5. Present a few techniques you can use right away
12. What will we do? Set the context Identify the project sponsor Identify the project sponsor’s goals Quantify the project sponsor’s goals Identify the customer Identify the customer’s goals Quantify the customer’s goals
14. Jack, Customer Operations Manager of The Mobile Phone Company: Customers can port their mobile phone number in or out. Porting in means a customer has a phone or buys one from us; we ensure that their existing mobile phone number is transferred to their account with us. Porting out means a customer leaves us for another provider and wants to transfer their number over. Customers don't have a good experience doing with porting their number. We know this because porting is the #2 cause of calls in our call center. [Shows spreadsheet with call reasons]. We also know that our Net Promoter Score (NPS, how likely are our customers to recommend us to their friends?) is low compared to our competitors. Also (and this is a big concern for me) our cost of operations is too high: all those calls to the call center cost us £X on average per call. I'm under pressure to lower this, to increase our profitability. We think that we can solve all of these problems by offering our services online to our customers.
15. Consultant: First we have to understand your goals. Then we need to determine how to test that the goals have been achieved, so that you will know that we've delivered what you need. We use something called a "Goal Table" to summarise the goals of the project.
16. Goal Table Stakeholder, n: Role, Team or Organisation involved or affected by the project Goal, n: What a stakeholder wants to achieve Capability, n: Something we need to achieve the goal. Necessary, but maybe not sufficient Test, n: A way to decide if a goal has been achieved Measure, n: A way to determine how close we are to a goal Risk, n: Negative consequences of achieving the goal
17. Stakeholder, n: Role, Team or Organisation involved or affected by the project Goal, n: What a stakeholder want to achieve Capability, n: Something we need to achieve the goal. Necessary, but maybe not sufficient Test, n: A way to decide if a goal has been achieved Measure, n: A way to determine how close we are to a goal Risk, n: Negative consequences of achieving the goal
23. Jack: That makes me the project sponsor. As Customer Ops Manager. Consultant: We’ll start by adding you to the stakeholder list, as you'll be the most important stakeholder during the whole process. We'll also add the customer to the list, as we need to ensure that their goals are met. Jack: Of course. We should always focus on the customers’ needs.
25. Customer, n : Those who buy, install and/or use the product or service produced by the project Project Sponsor, n: Sets the goals, deadlines and constraints of the project. Pays for the project. Project Customer, n: Represents the project sponsor. Works closely with the project team. Implements the goals of the Project Sponsor
28. Consultant: We'll fill in the goals in no particular order and prioritise them later. The first goal you mentioned was "Customer experience". The second was how likely customers are to recommend you, the Net Promoter Score. We'll add them to the list. Project Sponsor: Yes, because when customers recommend us our revenue increases. Consultant: Let’s add increasing revenue as a goal to the Goal Table.
30. Agree on the definition of goals by specifying tests and measures
31. Consultant: Can you explain what you understand by “good customer experience"? Project Sponsor: Good customer experience means that the customer can do what they set out to do, simply, efficiently and without surprises. Consultant: How can we measure improvement in customer experience? Project Sponsor: That's simple: we know how many complaints there are related to porting today. If the number of complaints goes down we can conclude it’s because customers are happier. Consultant: I'll add "Number of complaints" to the way we measure that the goal has been attained. We can take the numbers from your spreadsheet with call reasons. What would it take to make this project a success? Project Sponsor: We've set ourselves a goal of reducing the number of calls by 50% within one year. It's an ambitious goal, but if we all work together I'm confident we'll get there. Consultant: Okay, we’ll add that goal to the tests and measures.
33. Measure, n: How to get the numbers to verify that a goal has been met. For example: Number of complaints as reported in monthly call summary report => A number Test, n: How to verify that a goal has been met. For example: Number of complaints as reported in monthly call summary report reduced by 50%, relative to situation on DD/MM/YYYY => Yes/No Target, n: Specifies by when to achieve a goal For example: By next year, number of complaints as reported in monthly call summary report reduced by 50%, relative to situation on DD/MM/YYYY => Achieved/Not Achieved
34. Consultant: One way to reduce the number of calls would be to have fewer customers. Project Sponsor: That’s not funny. We mustn't do anything that drives people away! Consultant: I'll add "Retain customers" to the list of goals. It may seem obvious, but it’s important to make the goals crystal clear. Going back to the Net Promoter score. How can we measure this and what do you want to achieve by increasing it? Project Sponsor: We get quarterly NPS ratings. At the moment they're around 8%. I'd have to look up the exact number. Our competitors are typically above 10%. To achieve our revenue targets we need to get this number up to 15%.
35. Consultant: You mentioned you're under pressure to reduce cost. Will you tell me more about that? Project Sponsor: Our cost of operations is vital to our profitability. If we reduce complaints, I expect our cost to go down, but I want to look into other ways we can reduce our costs. Reducing call center cost is one of my major objectives this year. Consultant: How would you measure that cost? Project Sponsor: Well, we can count the number of people working there. That's our biggest cost factor. We can look at the monthly OPEX report to get the full cost.
37. Consultant: [Summarises contents of the Goal Table]Did I understand your goals correctly? Project Sponsor: Yes, but there’s more. We're under pressure from the regulators. It’s come to the attention of the regulators that the porting process is too slow and fails frequently. Consultant: If I understand correctly, you need to reduce the cycle time to port a number. Is that correct? Project Sponsor: Yes. Now it can take as long as two days. To keep the regulators off our backs we need to bring this down to one day. And fast. Customer expectation is two hours, as that's what's being offered by most of our competitors. We expect the regulators to make this mandatory in the near feature, so we need to be ready to port numbers more quickly.
38. Consultant: How many complaints do you get about the speed of porting numbers? Project Sponsor: It’s the second-largest reason for number porting complaints. We think that by offering this service as online self-service option we will speed things up a lot AND we'll be able to save on call centre costs. Consultant: I see. We already have the decreased cycle time and cost reduction goals in the goal table. What else would the online self-service option provide? How does the customer benefit? Project Sponsor: Well, the customer would benefit greatly from having those services available to use when and where they choose. It's much more convenient than calling our call centre. And our brand would benefit: we're in the communications and internet sector; we need to be seen to embrace the latest communication channels and technology.
39. Find the goals behind solutions requested by the stakeholders What benefits will the solution bring to the customer, the CFO and the CEO?
44. Use question marks to indicate missing information Identify the stakeholders who have the information Gather the missing information
45. 5. Identify the customer(s) Who uses the services and products we deliver?
46. Consultant: Who are the users of these services? Project Sponsor: They’re our customers. Or to be more exact, there are two types of customers: Existing customers who leave us and want to port their number out. New customers who want to port their number in.
47. 6. Identify the customer’s goals Just like we did with the project sponsor
48. Consultant: What do these customers want? Project Sponsor: They want to port their number, obviously. Consultant: What’s the benefit of porting for the customer? Project Sponsor: They can keep their existing number. That means their contacts can keep calling them without having to update the number. These contacts shouldn’t notice that the customer has changed provider.
52. Now we’ve got an initial Goal Table... We have what we need to create our initial Business Value model
53. What have we done? Set the context Identify the project sponsor Identify the project sponsor’s goals Quantify the project sponsor’s goals Identify the customer(s) Identify the customer’s goals Quantify the customer’s goals
55. Building a Business Value Model Work in groups per table Use Post-Its to make model easy to change When you have a question or an issue Write it on a red Post-It Continue working Resolve issues and questions when we come round to your table
56. Building a Business Value Model Choose a small (4-6) number of measures Balanced: financial, people, organisation Identify relationships Build a model that you can use to: Determine successful outcome Steer the project Add more measures if needed
58. For example Unit Test coverage # of Issues found by customer Customer Satisfaction Velocity Project Cost Unit Test Quality Financial People Organisation
59. Building a Business Value Model Choose a small (4-6) number of measures Balanced: financial, people, organisation Identify relationships Build a model that you can use to: Determine successful outcome Steer the project Add more measures if needed Time’s up! 6 min
62. Improving a Business Value Model One person per table goes to the next table To bring fresh perspective and ideas Ensure we have indicators to Determine successful outcome (late, lagging) Steer the project (early, leading) Identify constraints, things we can’t change Regulations, goals of other projects, company values How do you measure them? Add constraints them to the model How are they related to the goals?
63. For example Lagging Leading/Lagging Leading Unit Test coverage # of Issues found by customer Customer Satisfaction Velocity Project Cost Unit Test Quality
64. For example Lagging Leading/Lagging Leading Must integrate with System XYZ Speed of Service Unit Test coverage # of Issues found by customer Customer Satisfaction Velocity Project Cost Unit Test Quality
65. Improving a Business Value Model One person per table goes to the next table To bring fresh perspective and ideas Ensure we have indicators to Determine successful outcome (late, lagging) Steer the project (early, leading) Identify constraints, things we can’t change Regulations, goals of other projects, company values How do you measure them? Add constraints them to the model How are they related to the goals? Time’s up! 6 min
68. More stakeholders Who else is involved to provide porting in/out service to customers? What are their goals? How do we know we’ve achieved them? How does that impact our Business Value Model? Time’s up! 6 min
71. The Logical Thinking Process Intermediate Objectives Map Prerequisite/ Transition Tree How do we get there? In small steps. What is our goal? What are we missing? Future Reality Tree Current Reality Tree Would that work? What could possibly go wrong? Why don’t we have what we need? Conflict Resolution Diagram What could be done to resolve the underlying fundamental conflict?
72. Using the Logical Thinking Process Intermediate Objectives Map Current Reality Tree Conflict Resolution Diagram Future Reality Tree Prerequisite/ Transition Tree Context Diagram Business Value Model Plan
73. Writing stories made easy Goal AS A... TO ACHIEVE... I NEED... GOTCHAS Stakeholder Capability Test and measure Risk I KNOW I GOT IT WHEN... TO ACHIEVE ... AS A ... I NEED ... PASSES IT’S DONE WHEN ... TO NOT ACHIEVE ... I NEED ... Another capability
74. User Story Carpaccio Goal Table Project Level Story Project Level Story Project Level Story Project Level Story Release Level Story Release Level Story Release Level Story Release Level Story Iteration Level Story Iteration Level Story Iteration Level Story Iteration Level Story Iteration Level Story Iteration Level Story Iteration Level Story Iteration Level Story
78. Objections to Customer Value Analysis™ “We’ve spent 6 months on analysis already” “Business Value is impossible to measure” “All stakeholders must be identified upfront” “It’s too structured” “This is waterfall analysis, it’s not agile” “This is too hard” “Doing this with the whole team is a waste of time”
80. The Startup Bank Situation It’s December 1999 “It has to be in java” (why?) We have to build an online bank The launch press conference is booked for end of February 2000 We have 2 developers Outcome We launched on time Full-featured frontend Combination of manual and automated processes One country at first, then expanded to Europe All manual processes were automated gradually as customer base grew
81. A Commercial Bank Situation Mythical belief in the value of the project Project attempted 3 times previously Estimated development cost continued to go up during analysis Unclear project goals Competing stakeholders Outcome Determined the validity of the existing business case of the project Reduced the scope by 40% making it eligible for the existing program
82. The Phone Company Situation Already spent 2 months on analysis Identified 60 features “We need web-based self-service” Reluctantly agreed to do a few days of Customer Value Analysis™ Outcome Only 10 out of those 60 features delivered value Identified 4 new features crucial to the success of the project 25% of the value could be delivered within one month; no need for a web application
83. Benefits of Customer Value Analysis™ Objection : “We’ve spent 6 months on analysis already” Answer: “Given a project costing $1,000,000 a few days invested in Customer Value Analysis™ is a worthwhile investment” Benefit: Reduced scope, clear and common goals, earlier delivery more than paid back the investment
84. Benefits of Customer Value Analysis™ Objection : “Business Value is impossible to measure” Answer: “If it’s important, we’ll find a way to measure it. If it’s not important, why are we doing this?” Benefit: We talk about value before cost; we have unambiguous goals and we see we’re getting closer
85. Benefits of Customer Value Analysis™ Objection : “All stakeholders must be identified upfront” Answer: “Correct. By starting with the goals of the sponsor and the customer(s), we’ll discover everyone who needs to be involved” Benefit: We don’t “forget” stakeholders.
86. Benefits of Customer Value Analysis™ Objection : “It’s too structured” Answer: “Structure liberates rather than constrains creativity. The techniques provide all the right questions. The answers are still up to you.” Benefit: Provided guidance and visibility into the analysis work. We don’t have to remember too much, the models show us what we don’t know yet.
87. Benefits of Customer Value Analysis™ Objection : “This is waterfall analysis, it’s not agile” Answer: “We’ve found that this work reduces implementation time significantly and ensures that we identify what we really need” Benefit: A day of analysis can cut weeks of implementation time. No more “It’s what I asked for”. Instead “Great! This is exactly what we need.”
88. Benefits of Customer Value Analysis™ Objection : “This is too hard” Answer: “Let’s try it on (part of) one project, you’ll be surprised how much we’ll get done in a few days” Benefit: The small steps make analysis work accessible to everyone involved in the project, so we can use the intelligence of the whole team
89. Benefits of Customer Value Analysis™ Objection : “Doing this with the whole team is a waste of time” Answer: “We all have to understand the goal. The fastest way to do this is by building the model together” Benefit: The whole team knows why they’re doing the project; developers and testers come up with unexpected product ideas
90. A Business Value Model is a Hypothesis The Business Value Model is one of many models we build. None of them are perfect. Our model is a hypothesis, what we think will happen. We re-evaluate and improve the model regularly based on feedback It’s not a static business case. We won’t be punished if we get it wrong.
91. Summary We build a Goal Table to understand who needs what and why they need it We build a Business Value Model to come to agreement on our definition of value We use the Business Value Model to prioritise the goals to be achieved We use the Business Value Model to know where we are, see whether we’re going in the right direction and know when we’ve arrived
92.
93. Show how to do Business Analysis in an Agile way
94. Present a few techniques you can use right away
97. The Agile Extension to the BABOK Business Analysis Body of Knowledge International Institute of Business Analysts Methodology-neutral The Agile extension gives guidance on how to perform business analysis on Agile projects Open Space workshop: Thu 10:30
98. Introductions For courses and workshops on Customer Value Analysis™ www.emergn.com www.nayima.be NAYIMA We make play work
Editor's Notes
Portia and Pascal introduce themselves by sharing a bit about their background.
Portia and Pascal introduce themselves by sharing a bit about their background.