The document discusses various types of business letters, including their purposes, formats, and guidelines. It covers letters for enquiring about products/services, providing quotations, placing orders, making claims/complaints, acknowledging orders, and following up on order status. Four common formats for business letters are described: full block, modified block, semi-block, and simplified. Examples of letters for each purpose are also provided, along with tips for drafting letters effectively.
This document provides guidance on writing effective enquiry letters. It explains that enquiries can be solicited or unsolicited and for goods or other information. Effective enquiry letters are straightforward, positive in tone, brief and to the point. They include a subject heading, introduction of the request in the first paragraph, details and reason for the enquiry in the second paragraph, and a polite closing in the final paragraph thanking the recipient. The document provides sample enquiry letters and components to consider when drafting an effective enquiry letter.
This document provides sample formats and templates for drafting a reply letter to an inquiry. It includes suggestions for acknowledging receipt of the inquiry, thanking the party for their interest, providing details on pricing, payment terms, delivery timelines, and encouraging the inquirer to place an order. Sample paragraphs are also given that address specifics of replying to inquiries about sports goods and construction fittings. The overall purpose is to guide readers on effectively responding to inquiries from potential customers.
The document provides an overview of routine letters and goodwill messages. It discusses how to write effectively using short sentences, active voice verbs, and emphasizing benefits to the reader. The document outlines Guffey's 3x3 writing process of prewriting, writing, and revising. It describes the modified block and block letter styles and provides direct request, reply, and claim letter samples. The samples demonstrate how to request information and action, recommend candidates, and reserve a hotel room for a convention.
This document provides information and examples about various types of letters, including acceptance, acknowledgment, complaint, inquiry, and proposal letters. It discusses the common formats and components of business letters, such as the sender and recipient addresses, date, salutation, body, complimentary close, and signature. Guidelines are given for writing different letter types, including establishing objectives, outlining the key points, using a professional tone, and including relevant details or examples. Sample letters are also included to demonstrate the proper format and content for acceptance, acknowledgment, complaint, inquiry, and proposal letters.
The document discusses three agencies - Agency A, B, and C - and their proposals to conduct market research for Splendor Decorative Laminates India Ltd. Agency A proposes a two-phase study focusing on the premium laminate segment in major urban areas for Rs. 1,25,000. Agency B proposes examining brand awareness, usage, and ratings across user segments for Rs. 2,80,000 over 7-8 weeks. Agency C offers a two-stage study of the market, buyers, products, and dealers in various cities for Rs. 1,75,000-2,15,000 over 8 weeks. The conclusion is that Agency A's proposal focusing on major metro areas using a range of research approaches
Get tips on what information to look for in the RFP, what information you should provide, & how to write data to increase evaluation scores. Learn how to create winning proposals to close more deals.
Moderator’s Approval:
PC’s Approval:
HIGHER COLLEGE OF TECHNOLOGY
DEPARTMENT OF ENGINEERING
SECTION: CAE EEE MIE
Final Assignment
Semester: 2 A. Y: 2019 / 2020
Date of Assignment posting: 1st May 2020 Time: 10:00 AM
48 hours
Date of Uploading: 3rd May 2020 Time: 10:00 AM
Student Name
Student ID
Specialization Quantity Surveying
Level Higher Diploma
Course Name / Course Code CEQS3231 - Construction Economics
Section No. 1 & 2
Page 2 of 6
Question No.
Max. Marks Obtained
Marks
Question No. Max. Marks Obtained
Marks
PART- 1 Q 3. 5
Q 1. 2 Q 4. 7
Q 2. 3.5
Q 3. 2.5 PART- 3
Q 4. 2 Q 1. 9
PART- 2 Q 2. 7.5
Q 1. 3 Q 3. 3.5
Q 2. 5
Sub-Total
Marks
18 Sub-Total Marks 32
Grand Total
Marks ____ / 50
Course Lecturer: Ms. Sreevidhya M S Second Marker:
Student’s Declaration: (to be filled by student)
Student Name: __________________ ID: _________ Signature: _________
(Digital Signature)
Page 3 of 6
PART – 1 (10 marks)
Q 1. Muscat bakery in Al Khuwair is supplying cakes and donuts on a large scale. If the
bakery has upgraded their baking machine to a new automated version with increased
capacity, explain how the Production Possibility Frontier varies after the installation of
this new machine.
[2]
Q 2. The demand & supply schedule for a market is given in Table 1.
Table 1: Demand & Supply Schedule
Price (OMR) Demand (thousands) Supply (thousands)
30 44 28
40 40 32
50 36 36
60 32 40
Calculate:
i. The price elasticity of demand when the price is OMR 40 from the initial price
chart.
[1]
ii. The price elasticity of supply when the price is OMR 50 from the initial price
chart.
[1]
iii. Suppose the government sets a price value of OMR 30. Will there be a
shortage or surplus condition, and, if so, how large will it be?
[1.5]
Q 3. Mr. Khalil borrowed OMR 8,000 from HSBC bank at an interest rate of 8.5%.
Calculate how much interest will be due in 73 weeks using the following interest
methods:
i. Simple interest method if the rate of compounding is done annually. [1]
ii. Compound interest if the interest is compounded quarterly. [1.5]
Q 4. Assume a country in which the factors of production are owned by the private sector
and the government gets involved in decisions like what type of infrastructure is to be
built, any regulations on labor wages etc. Identify what type of economic system the
[2]
Page 4 of 6
country follows and give any 2 reasons to support your answer.
PART – 2 (20 marks)
Q 1. Mr. Hussain makes a monthly deposit of OMR 100 into an annuity for a period of 30
years. Calculate the annual rate compounded monthly, so that after 30 years.
This document provides guidance on writing effective enquiry letters. It explains that enquiries can be solicited or unsolicited and for goods or other information. Effective enquiry letters are straightforward, positive in tone, brief and to the point. They include a subject heading, introduction of the request in the first paragraph, details and reason for the enquiry in the second paragraph, and a polite closing in the final paragraph thanking the recipient. The document provides sample enquiry letters and components to consider when drafting an effective enquiry letter.
This document provides sample formats and templates for drafting a reply letter to an inquiry. It includes suggestions for acknowledging receipt of the inquiry, thanking the party for their interest, providing details on pricing, payment terms, delivery timelines, and encouraging the inquirer to place an order. Sample paragraphs are also given that address specifics of replying to inquiries about sports goods and construction fittings. The overall purpose is to guide readers on effectively responding to inquiries from potential customers.
The document provides an overview of routine letters and goodwill messages. It discusses how to write effectively using short sentences, active voice verbs, and emphasizing benefits to the reader. The document outlines Guffey's 3x3 writing process of prewriting, writing, and revising. It describes the modified block and block letter styles and provides direct request, reply, and claim letter samples. The samples demonstrate how to request information and action, recommend candidates, and reserve a hotel room for a convention.
This document provides information and examples about various types of letters, including acceptance, acknowledgment, complaint, inquiry, and proposal letters. It discusses the common formats and components of business letters, such as the sender and recipient addresses, date, salutation, body, complimentary close, and signature. Guidelines are given for writing different letter types, including establishing objectives, outlining the key points, using a professional tone, and including relevant details or examples. Sample letters are also included to demonstrate the proper format and content for acceptance, acknowledgment, complaint, inquiry, and proposal letters.
The document discusses three agencies - Agency A, B, and C - and their proposals to conduct market research for Splendor Decorative Laminates India Ltd. Agency A proposes a two-phase study focusing on the premium laminate segment in major urban areas for Rs. 1,25,000. Agency B proposes examining brand awareness, usage, and ratings across user segments for Rs. 2,80,000 over 7-8 weeks. Agency C offers a two-stage study of the market, buyers, products, and dealers in various cities for Rs. 1,75,000-2,15,000 over 8 weeks. The conclusion is that Agency A's proposal focusing on major metro areas using a range of research approaches
Get tips on what information to look for in the RFP, what information you should provide, & how to write data to increase evaluation scores. Learn how to create winning proposals to close more deals.
Moderator’s Approval:
PC’s Approval:
HIGHER COLLEGE OF TECHNOLOGY
DEPARTMENT OF ENGINEERING
SECTION: CAE EEE MIE
Final Assignment
Semester: 2 A. Y: 2019 / 2020
Date of Assignment posting: 1st May 2020 Time: 10:00 AM
48 hours
Date of Uploading: 3rd May 2020 Time: 10:00 AM
Student Name
Student ID
Specialization Quantity Surveying
Level Higher Diploma
Course Name / Course Code CEQS3231 - Construction Economics
Section No. 1 & 2
Page 2 of 6
Question No.
Max. Marks Obtained
Marks
Question No. Max. Marks Obtained
Marks
PART- 1 Q 3. 5
Q 1. 2 Q 4. 7
Q 2. 3.5
Q 3. 2.5 PART- 3
Q 4. 2 Q 1. 9
PART- 2 Q 2. 7.5
Q 1. 3 Q 3. 3.5
Q 2. 5
Sub-Total
Marks
18 Sub-Total Marks 32
Grand Total
Marks ____ / 50
Course Lecturer: Ms. Sreevidhya M S Second Marker:
Student’s Declaration: (to be filled by student)
Student Name: __________________ ID: _________ Signature: _________
(Digital Signature)
Page 3 of 6
PART – 1 (10 marks)
Q 1. Muscat bakery in Al Khuwair is supplying cakes and donuts on a large scale. If the
bakery has upgraded their baking machine to a new automated version with increased
capacity, explain how the Production Possibility Frontier varies after the installation of
this new machine.
[2]
Q 2. The demand & supply schedule for a market is given in Table 1.
Table 1: Demand & Supply Schedule
Price (OMR) Demand (thousands) Supply (thousands)
30 44 28
40 40 32
50 36 36
60 32 40
Calculate:
i. The price elasticity of demand when the price is OMR 40 from the initial price
chart.
[1]
ii. The price elasticity of supply when the price is OMR 50 from the initial price
chart.
[1]
iii. Suppose the government sets a price value of OMR 30. Will there be a
shortage or surplus condition, and, if so, how large will it be?
[1.5]
Q 3. Mr. Khalil borrowed OMR 8,000 from HSBC bank at an interest rate of 8.5%.
Calculate how much interest will be due in 73 weeks using the following interest
methods:
i. Simple interest method if the rate of compounding is done annually. [1]
ii. Compound interest if the interest is compounded quarterly. [1.5]
Q 4. Assume a country in which the factors of production are owned by the private sector
and the government gets involved in decisions like what type of infrastructure is to be
built, any regulations on labor wages etc. Identify what type of economic system the
[2]
Page 4 of 6
country follows and give any 2 reasons to support your answer.
PART – 2 (20 marks)
Q 1. Mr. Hussain makes a monthly deposit of OMR 100 into an annuity for a period of 30
years. Calculate the annual rate compounded monthly, so that after 30 years.
The document discusses channels of distribution and go-to-market strategies for business markets. It describes selecting channels based on understanding customer needs and segments. Direct channels involve no intermediaries while indirect channels use representatives or distributors. Distributors take inventory and provide services like delivery. Representatives sell for multiple companies and are paid on commission. The channel design process involves defining customer segments, identifying their needs, and aligning channel functions to satisfy those needs.
Use Proofs, Save Money in Your Screen Printing BusinessPrintavo
Whether your business does screen printing, embroidery or DTG printing – proofs are essential.
At Printavo, we've heard from hundreds of owners that face an uphill battle with their art approval process. It's a challenging intersection of customer management, clear communication, production, procurement, and design.
One of the keys to a smooth screen printing production process is to develop a strong system for proofs & art approval. That's why Mike Chong from Merch Monster shared his insights into developing a clear process for proofs.
Better proofs lead to more production time – and printing more jobs with less spoilage.
Try Printavo for free: https://www.printavo.com
This document provides guidance for writing a business proposal seeking a $150,000 small business grant from a town board. It outlines the key sections to include: a cover page, letter of transmittal, table of contents, executive summary, introduction, discussion sections covering the business overview and benefits to the town, conclusion, and tips for writing each section effectively. The discussion sections should provide supporting details about the business, location, competition, and immediate and long-term benefits to the town.
The document contains templates and guidance for drafting a letter of order. It provides examples of opening and closing sentences, formats, and sections to include such as acknowledging previous correspondence, specifying goods, quantity, size, instructions for delivery, and terms of payment. It also includes two sample letters of order - one for fans and another for men's and women's dresses. Both samples utilize the suggested format and include key order details.
This document provides guidance on email etiquette. It begins with defining etiquette as rules or expectations for appropriate social behavior. It then discusses email etiquette specifically and some key aspects to consider when writing emails like using formal language for new contacts or business communications. It provides examples of how to structure emails properly with greetings, subject lines, signatures. It also covers topics like using TO, CC, and BCC fields appropriately and maintaining a professional email address and layout. Overall, the document outlines best practices for writing formal and informal emails in a polite, clear and organized manner.
This document provides examples of different types of business letters, including sales letters, order letters, complaint letters, adjustment/claim letters, inquiry letters, follow-up letters, letters of recommendation, acknowledgment letters, cover letters, resignation letters, circular letters, and donation letters. For each letter type, there is a scenario or request provided as a writing prompt for a letter in that format. The document gives instructions, addresses, and other details to include in the sample letters.
The document provides guidance on writing various types of business letters, including:
[1] Inquiry letters should clearly state what information is being requested, without mentioning price limits. Responses should provide the requested details along with standard payment terms.
[2] Complaint letters should factually describe any issues and politely ask for resolution, while avoiding threats. Responses should acknowledge the complaint, commit to investigating, and aim to preserve goodwill.
[3] Order letters should precisely list quantities, product details, prices, payment and delivery methods. Acknowledgement letters should thank customers and confirm order processing.
If your company needs to submit a Change Management Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/31JicTX
PPT OF ELEGANT FURNITURES CASE SHOWN IN THE CLASS JAN 18, 2015skpalekarmba
This document discusses strategies for connecting a new kitchen cabinetry business to its target market. It begins by analyzing the target customer personas and buying journeys. This informs the development of a multi-channel sales process involving builders, designers, and technicians. Touch points are mapped across customer interactions from initial contact through installation. Departments are created to manage relationships with builders and customers, with specialized sales and service roles defined. The organizational structure establishes teams to acquire builders, sell to end customers, and provide installation support.
The document provides an outline for a lesson on commercial correspondence. It discusses the layout of business letters and how to write various types of business letters and correspondence, including enquiries, replies, quotations, offers, orders, and complaints. It provides examples of business letter layout and the functions of different parts of a business letter. It also gives exercises for students to practice writing business letters and correspondence.
The letter is turning down a customer's request for a refund or replacement of a damaged leather valise. While the damage could possibly have occurred during transport, the valise was properly conditioned and the scratch was from a hard metal object. A refund or replacement is not warranted as the company is not liable. However, the valise could be repaired by reconditioning the leather, but the customer's permission is required and the repair may not yield a perfect result.
The document describes the services provided by Leads 2 Business (L2B), which include providing private project leads, daily tenders, and an electronic price quoting system called Leads 2 Quotes. L2B sources information on construction projects, tenders, and allows customers to request quotes from suppliers listed in their directory. Customers can customize the information and leads they receive based on their industry and location. L2B also provides support services to help customers make the most of the leads and information. The goal is to help customers secure new business opportunities in the construction industry.
This document provides information about letters of inquiry, including their purpose, types, format, and useful phrases. It discusses how letters of inquiry lay the foundation for business relations by gathering information about price, quality, and terms. The document also provides two sample letters of inquiry, one requesting sports goods and another requesting construction fittings. Both samples include the purpose, items inquired about, and a request for pricing and additional details.
The document discusses letters written in response to customer complaints. It provides guidelines for writing adjustment letters, including acknowledging the complaint, apologizing for any mistakes, explaining the reason for the issue, and either granting or politely refusing the adjustment. It also provides examples of opening and closing statements for adjustment letters. The document concludes by providing two sample adjustment letters responding to specific customer complaints about defective products received.
The document discusses letters written in response to customer complaints. It provides guidelines for writing adjustment letters, including acknowledging the complaint, apologizing for any mistakes, explaining the reason for the issue, and either granting or politely refusing the adjustment. It also provides examples of opening and closing statements for adjustment letters. The document concludes by providing two sample adjustment letters responding to specific customer complaints about defective products received.
Yousef Ibrahim Yousef is a Sales Manager with over 10 years of experience in mechanical engineering fields including plumbing, drainage, firefighting, and HVAC. He is currently employed as a Sales Manager at MCC, a leading distributor of electromechanical products in Saudi Arabia and GCC countries. Yousef has a Bachelor's degree in Electromechanical Engineering and seeks a position as a Regional Sales Manager for a manufacturer. He has strong communication, negotiation, and problem-solving skills.
James DeVos is seeking a position in outside sales that offers professional growth. He has over 3 years of outside and inside sales experience negotiating deals and building customer relationships. His work history includes roles as a Sales Manager at Danes Welding Supplies where he established business relationships and as a Sheet Metal Worker Apprentice where he gained fabrication and customer service skills. He is goal-oriented, a team player, and has strong communication abilities.
Great RFPs are hard to create, for buyers and vendors alike, but they are truly the key to finding the solution that best meets your company’s needs.
Join EPAY Systems as we walk through the Request for Proposal creation process, from planning and drafting to final evaluation. After receiving and working with thousands of RFPs, we’ve taken note of the most common “dos” and “don’ts” and created a foolproof RFP template to use when buying an HR system.
The 1-hour presentation will also cover:
Creating an RFP timeline and process
Tips for developing your RFP
Reviewing and evaluating your RFP objectively
Common mistakes to avoid
The document provides a resume for David Slater. It outlines his objective of seeking a position in supply chain, materials, operations management, technical sales, or sales management. It then details over 30 years of relevant professional experience in industrial sales and management roles, including positions at Custom Built Manufacturing, Tiffco Industrial Supply, DGI Supply, Industrial Distribution Group, and Clark Supply. It also lists his education and professional development. The resume emphasizes his skills in supply chain management, cost reduction, and developing business.
The document provides a resume for David Slater. It outlines his objective of seeking a position in purchasing, supply chain, operations management, or sales/marketing. It then details over 30 years of relevant experience in industrial sales and management roles, along with qualifications and achievements. Specific employers and roles are listed, with highlights of accomplishments like cost savings achieved. Contact information and personal details are also provided.
The document discusses channels of distribution and go-to-market strategies for business markets. It describes selecting channels based on understanding customer needs and segments. Direct channels involve no intermediaries while indirect channels use representatives or distributors. Distributors take inventory and provide services like delivery. Representatives sell for multiple companies and are paid on commission. The channel design process involves defining customer segments, identifying their needs, and aligning channel functions to satisfy those needs.
Use Proofs, Save Money in Your Screen Printing BusinessPrintavo
Whether your business does screen printing, embroidery or DTG printing – proofs are essential.
At Printavo, we've heard from hundreds of owners that face an uphill battle with their art approval process. It's a challenging intersection of customer management, clear communication, production, procurement, and design.
One of the keys to a smooth screen printing production process is to develop a strong system for proofs & art approval. That's why Mike Chong from Merch Monster shared his insights into developing a clear process for proofs.
Better proofs lead to more production time – and printing more jobs with less spoilage.
Try Printavo for free: https://www.printavo.com
This document provides guidance for writing a business proposal seeking a $150,000 small business grant from a town board. It outlines the key sections to include: a cover page, letter of transmittal, table of contents, executive summary, introduction, discussion sections covering the business overview and benefits to the town, conclusion, and tips for writing each section effectively. The discussion sections should provide supporting details about the business, location, competition, and immediate and long-term benefits to the town.
The document contains templates and guidance for drafting a letter of order. It provides examples of opening and closing sentences, formats, and sections to include such as acknowledging previous correspondence, specifying goods, quantity, size, instructions for delivery, and terms of payment. It also includes two sample letters of order - one for fans and another for men's and women's dresses. Both samples utilize the suggested format and include key order details.
This document provides guidance on email etiquette. It begins with defining etiquette as rules or expectations for appropriate social behavior. It then discusses email etiquette specifically and some key aspects to consider when writing emails like using formal language for new contacts or business communications. It provides examples of how to structure emails properly with greetings, subject lines, signatures. It also covers topics like using TO, CC, and BCC fields appropriately and maintaining a professional email address and layout. Overall, the document outlines best practices for writing formal and informal emails in a polite, clear and organized manner.
This document provides examples of different types of business letters, including sales letters, order letters, complaint letters, adjustment/claim letters, inquiry letters, follow-up letters, letters of recommendation, acknowledgment letters, cover letters, resignation letters, circular letters, and donation letters. For each letter type, there is a scenario or request provided as a writing prompt for a letter in that format. The document gives instructions, addresses, and other details to include in the sample letters.
The document provides guidance on writing various types of business letters, including:
[1] Inquiry letters should clearly state what information is being requested, without mentioning price limits. Responses should provide the requested details along with standard payment terms.
[2] Complaint letters should factually describe any issues and politely ask for resolution, while avoiding threats. Responses should acknowledge the complaint, commit to investigating, and aim to preserve goodwill.
[3] Order letters should precisely list quantities, product details, prices, payment and delivery methods. Acknowledgement letters should thank customers and confirm order processing.
If your company needs to submit a Change Management Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/31JicTX
PPT OF ELEGANT FURNITURES CASE SHOWN IN THE CLASS JAN 18, 2015skpalekarmba
This document discusses strategies for connecting a new kitchen cabinetry business to its target market. It begins by analyzing the target customer personas and buying journeys. This informs the development of a multi-channel sales process involving builders, designers, and technicians. Touch points are mapped across customer interactions from initial contact through installation. Departments are created to manage relationships with builders and customers, with specialized sales and service roles defined. The organizational structure establishes teams to acquire builders, sell to end customers, and provide installation support.
The document provides an outline for a lesson on commercial correspondence. It discusses the layout of business letters and how to write various types of business letters and correspondence, including enquiries, replies, quotations, offers, orders, and complaints. It provides examples of business letter layout and the functions of different parts of a business letter. It also gives exercises for students to practice writing business letters and correspondence.
The letter is turning down a customer's request for a refund or replacement of a damaged leather valise. While the damage could possibly have occurred during transport, the valise was properly conditioned and the scratch was from a hard metal object. A refund or replacement is not warranted as the company is not liable. However, the valise could be repaired by reconditioning the leather, but the customer's permission is required and the repair may not yield a perfect result.
The document describes the services provided by Leads 2 Business (L2B), which include providing private project leads, daily tenders, and an electronic price quoting system called Leads 2 Quotes. L2B sources information on construction projects, tenders, and allows customers to request quotes from suppliers listed in their directory. Customers can customize the information and leads they receive based on their industry and location. L2B also provides support services to help customers make the most of the leads and information. The goal is to help customers secure new business opportunities in the construction industry.
This document provides information about letters of inquiry, including their purpose, types, format, and useful phrases. It discusses how letters of inquiry lay the foundation for business relations by gathering information about price, quality, and terms. The document also provides two sample letters of inquiry, one requesting sports goods and another requesting construction fittings. Both samples include the purpose, items inquired about, and a request for pricing and additional details.
The document discusses letters written in response to customer complaints. It provides guidelines for writing adjustment letters, including acknowledging the complaint, apologizing for any mistakes, explaining the reason for the issue, and either granting or politely refusing the adjustment. It also provides examples of opening and closing statements for adjustment letters. The document concludes by providing two sample adjustment letters responding to specific customer complaints about defective products received.
The document discusses letters written in response to customer complaints. It provides guidelines for writing adjustment letters, including acknowledging the complaint, apologizing for any mistakes, explaining the reason for the issue, and either granting or politely refusing the adjustment. It also provides examples of opening and closing statements for adjustment letters. The document concludes by providing two sample adjustment letters responding to specific customer complaints about defective products received.
Yousef Ibrahim Yousef is a Sales Manager with over 10 years of experience in mechanical engineering fields including plumbing, drainage, firefighting, and HVAC. He is currently employed as a Sales Manager at MCC, a leading distributor of electromechanical products in Saudi Arabia and GCC countries. Yousef has a Bachelor's degree in Electromechanical Engineering and seeks a position as a Regional Sales Manager for a manufacturer. He has strong communication, negotiation, and problem-solving skills.
James DeVos is seeking a position in outside sales that offers professional growth. He has over 3 years of outside and inside sales experience negotiating deals and building customer relationships. His work history includes roles as a Sales Manager at Danes Welding Supplies where he established business relationships and as a Sheet Metal Worker Apprentice where he gained fabrication and customer service skills. He is goal-oriented, a team player, and has strong communication abilities.
Great RFPs are hard to create, for buyers and vendors alike, but they are truly the key to finding the solution that best meets your company’s needs.
Join EPAY Systems as we walk through the Request for Proposal creation process, from planning and drafting to final evaluation. After receiving and working with thousands of RFPs, we’ve taken note of the most common “dos” and “don’ts” and created a foolproof RFP template to use when buying an HR system.
The 1-hour presentation will also cover:
Creating an RFP timeline and process
Tips for developing your RFP
Reviewing and evaluating your RFP objectively
Common mistakes to avoid
The document provides a resume for David Slater. It outlines his objective of seeking a position in supply chain, materials, operations management, technical sales, or sales management. It then details over 30 years of relevant professional experience in industrial sales and management roles, including positions at Custom Built Manufacturing, Tiffco Industrial Supply, DGI Supply, Industrial Distribution Group, and Clark Supply. It also lists his education and professional development. The resume emphasizes his skills in supply chain management, cost reduction, and developing business.
The document provides a resume for David Slater. It outlines his objective of seeking a position in purchasing, supply chain, operations management, or sales/marketing. It then details over 30 years of relevant experience in industrial sales and management roles, along with qualifications and achievements. Specific employers and roles are listed, with highlights of accomplishments like cost savings achieved. Contact information and personal details are also provided.
Similar to business letters – writing routine and persuasive letters.ppt (20)
Inflation leads to a decline in the value of money over time as prices rise. There are different types of inflation including creeping, walking, galloping, and hyperinflation depending on the rate of price increases. Inflation can be caused by demand-pull factors like increases in aggregate demand or cost-push factors like increases in production costs. Central banks use monetary policies like raising interest rates and fiscal policies to control inflation. A business cycle involves periodic expansions and contractions in economic activity around the long-run growth trend, with stages including peak, recession, trough, and recovery.
National income is the total value of final goods and services produced in a country in a year. It is estimated annually by the Central Statistical Organization of India. There are several ways to calculate national income, including the income method, which sums incomes from wages, rent, interest and profits; the output method, which sums outputs from all sectors; and the expenditure method, which sums consumption, investment, government spending and net exports. National income analysis is important for economic planning and policymaking, assessing living standards, and modeling the economy.
- Economists measure profit differently than accountants by accounting for opportunity cost. For example, a business owner making $80,000 may have made the same as a manager before.
- There are three types of profit outcomes: abnormal profit (revenue exceeds all costs), normal profit (revenue equals costs), and losses (revenue is less than costs).
- Firms aim to operate at the break even point where price equals average total costs to cover fixed and variable expenses in the long run, or will shut down permanently. In the short run, firms may operate at a loss or temporarily shut down if price doesn't cover average variable costs.
Branding was presented by Dr. Anshu Singh. The presentation covered concepts of branding including brand types, brand equity, and branding positioning. A brand is more than just a product - it is what the customer buys. A brand is unique and timeless, whereas a product can be copied or outdated. Branding establishes identity, protects products legally, acquires place in consumers' minds, and persuades customers. Brand management develops and maintains the brand promise over time. Strong branding creates brand equity and differentiates a product in the minds of customers.
The document discusses the electronic writing process. It is divided into four main steps: pre-writing, writing, revising, and post-writing. Pre-writing involves researching and brainstorming topics using electronic resources. Writing uses software and multimedia tools for drafting. Revising utilizes spellcheckers, voice recognition, and other interactive tools. Post-writing adds multimedia elements like images and video when editing and distributing work electronically, such as on the World Wide Web. The electronic writing process is interactive and iterative compared to traditional writing.
This document provides guidance on writing positive, negative, and persuasive messages as well as memorandums. It discusses the different types of messages and their purposes. For positive messages, it outlines how to structure them with an opening, details, and close. For negative messages, it emphasizes maintaining goodwill while delivering difficult news and provides tips for structuring negative messages in a three-part format. The document also covers what memorandums are, their purpose, typical structure, and formats for writing them. Overall, the document offers guidance on effectively communicating different types of messages both verbally and in writing within an organizational context.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
2. Purpose of Business Writing
• Business letters are written for the fulfillment of several purposes.
• (1)To inform
• (ii)To enquire
• (iii) To order
• (iv) To request
• (v) To collect dues
• (vi) To complain
• (vii) To make an adjustment or settle a claim
• (viii) To sell a product, service or scheme
• (ix) To apply for a job
• (x) To win contract
• (xi) To express gratitude
• (xii)To congratulate
3. Formats of Business Letters
• FULL BLOCK FORMAT
• Modified Block Layout
• Semi Block Layout
• Simplified layout
4. FULL BLOCK FORMAT
• Most common format in use today,
• It is the easiest to remember and it is well suited to the way a word
processor works.
• Every line begins at the left margin, the return address,
complimentary closing, signature, and even the first line of each
paragraph.
• Paragraphs are separated by a double space.
5. 123 Centre Street
Yorkton, NS B4T 1Y9
February 21, 2005
John Clancy
Personnel Manager
Greenbay Publishers Inc.
99 Hollingshead Road
Fredericton, NB
Dear Mr. Clancy
We are pleased to _______________________________your account.
In addition,________________________________________the work.
It would be our pleasure________________________contact us.
Yours truly
Shirley Paterson
Shirley Paterson
Director of Research
6. Modified Block Layout
• Differs from full block in the positioning of certain elements like the
heading, dateline, complimentary close, signature block are right
aligned.
7. 123 Centre Street
Yorkton, NS B4T 1Y9
February 21, 2005
John Clancy
Personnel Manager
Greenbay Publishers Inc.
99 Hollingshead Road
Fredericton, NB
Dear Mr. Clancy
We are pleased to _______________________________your account.
In addition,________________________________________the work.
It would be our pleasure________________________contact us.
Yours truly
Shirley Paterson
Shirley Paterson
Director of Research
8. Semi Block Layout
• Resembles modified block style except that the first line of each
paragraph is indented.
9. 123 Centre Street
Yorkton, NS B4T 1Y9
February 21, 2005
John Clancy
Personnel Manager
Greenbay Publishers Inc.
99 Hollingshead Road
Fredericton, NB
Dear Mr. Clancy
We are pleased to ____________________________________________________________
your account.
In addition,_______________________________________________________________the work.
It would be our pleasure ________________________contact us.
Yours truly
Shirley Paterson
Shirley Paterson
Director of Research
10. Simplified Layout
• Omits salutation
• Often includes a subject line in capital letters.
• Omits complimentary close.
• Convenient when the recipient is not known to you.
• Objections are raised on impersonal appproach.
11. 123 Centre Street
Yorkton, NS B4T 1Y9
February 21, 2005
John Clancy
Personnel Manager
Greenbay Publishers Inc.
99 Hollingshead Road
Fredericton, NB
BALANCE PAYMENT ALREADY MADE
We are pleased to _______________________________your account.
In addition,________________________________________the work.
It would be our pleasure________________________contact us.
Shirley Paterson
Shirley Paterson
Director of Research
12. Writing routine letters
• Letters that please the receiver are called good- news letters.
• Those letters that neither please , nor displease are called routine
letters.
• Sequence of presentation of ideas in routine letters
Major ideas
Details or
explanations
Closing
thoughts
13. Business Enquiry Letter
Sometimes prospective buyers want to know the details of the goods which
they want to buy, like quality, quantity, price, mode of delivery and
payment, etc. They may also ask for a sample. The letter written to sellers
with one or more of the above purposes is known as enquiry letter.
• Could be of two types – Solicited Inquiry and Unsolicited Inquiry.
• Solicited inquiry means an inquiry made in response to the advertisement
of the seller.
• Unsolicited inquiry means an inquiry made by the buyer at his own
initiative enquiring about the product or service that he wants to purchase.
14. • Most examples of this letter type contain three short paragraphs.
• The first paragraph specifies the SUBJECT of the inquiry and indicates WHY the
inquiry is being made.
• The middle paragraph lists the specific items or questions that the letter writer
wants or wants answered; usually the items or questions are presented in
bulleted list form.
• The last paragraph tactfully indicates a deadline by which the items being
requested or the answers to questions need to be supplied.
15. M/s Acron Electricals
22/c, Main Road.
Darya Ganj, New Delhi-2
July 27,2019
Ref. PR/F/2002/27
M/s Bharat Fans
Bharat Complex
Hyderabad – 500032
Dear Sir:
Subject: Enquiry about the prices of fans
We are dealing in retail trade of electrical appliances. We would be interested in selling your product,
Bharat Fans through our retail showroom.
Could you, therefore, send us your quotations and let us know the terms and conditions of payment.
We would appreciate an early response for a fruitful business association.
Yours sincerely,
(A.B.Kumar)
For M/s Acron Electricals
16. Quotation Letter
• A letter sent in reply to an enquiry.
• After receiving the letter of enquiry from a prospective buyer, the
sellers supply the relevant Information by writing a letter that is
called quotation letter.
• These letters are written keeping in view the information asked for like price list,
mode of payment, discount to be allowed etc.
• Businessman should reply to the inquiries carefully and promptly.
• Be prompt in sending all the required information.
• Must give point-by-point detailed information.
• As the enquiry letter is sent to a number of organizations, a quotation letter is
judged by its quality, price, promptness in reply, additional advantages, etc.
17. M/s Bharat Fans
Bharat Complex
Hyderabad – 500032
Dated: August 10,2019
Ref.-SL/F/2002/12
M/s Acron Electricals
22/c, Main Road
Darya Ganj, New Delhi-2
Subject: Your letter No. PR/F/2002/27 dated July 27, 2002
Dear Sir:
Thank you for your letter of enquiry. We would be glad to meet your requirements of selling our
fan in your retail showroom.
Our quotations are given in the price list enclosed. We offer 10% discount on order above Rs.
50,000. Besides, we allow a grace period of 45 days for payment of dues to our regular customers.
We are confident that you will find our prices competitive and our terms and conditions
reasonable. We look forward to meeting your requirements.
Yours sincerely,
Signature
(Des Gupta)
Sales Manager
For M/s Bharat Fans
Encl: Price List & Terms and Conditions
18. Order Letter
• The prospective buyer after receiving the reply to his enquiry letter may
decide to place on order with that business house which offers goods at
minimum price and at favorable terms and conditions.
• Letters written by a buyer to the seller giving the order to purchase the
goods is called order letter.
• Request for dispatch and delivery of goods or services.
• Should include particulars with regard to the quantity, size and other
specifications.
19. M/s Acron Electricals
Darya Ganj, New Delhi-2
August 22,2019
Ref. PR/F/2002/32
M/s Bharat Fans
Bharat Complex
Hyderabad – 500032
Subject: Your letter of quotation No. SL/F/2002/12 dated August 10,2019
Dear Sir:
Many thanks for your prompt reply to our enquiry letter of July 27, 2002. As we find your prices and
terms quite reasonable, we wish to place a trial order as per the list enclosed.
As pointed out in our enquiry letter, quality is important. Should the goods meet our
expectations,substantial orders will follow.
Payment will be made within the time limit prescribed in your quotation letter.
Yours sincerely,
(A.B.Kumar)
For M/s Acron Electrical
Encl: Order List Partner
20. ABC Computers
Computer Market, Ghaziabad
3 November 2015
Mr. Vijay Jindal
Sales Manager
Dell Computers
Noida
Sub: Order for printers
Dear Sir:
Please enter our order no. 2145 for the following:
We shall appreciate your shipping these goods so that they will reach us not later than
December 01,2015.
Yours Sincerely,
M. Krishna
Purchase Manager
ABC Computers
S.no Product type Quantity
1 Deskjet Printers 35
21. Claim Letter
• Are written to bring mistakes to the notice of those who must own
the responsibility for them.
• Motive of these letters is not to express your anger but to correct
the mistake either by repair or replacement.
• Claims must be supported with sales receipts, letters, catalogue
descriptions or invoices.
22. Guidelines for claim Letters
• Provide a reference point (consignment no., invoice no., date, etc)
• Explain the problem clearly giving data where necessary.
• Explain briefly the difficulty you are facing.
• Appeal to the supplier’s sense of fair play and its reputation.
• Specify clearly what adjustments you want to consider.
• Address the letter to a senior officer of the organization.
23. EXAMPLE OF A ‘LETTER OF CLAIM / COMPLAINT’
XYZ
H. No. – 71,
Rajiv Enclave
P.O. – Mohan Nagar
Distt. – Ghaziabad (U.P.)
Mob. – 9015037121
09 November, 2009
Manager
M/S Hotspot Retails Pvt. Ltd.
Ghaziabad (U.P.)
Sir,
Subject: REGARDING MALFUNCTIONING OF THE NEW MOBILE SET
24. I purchased a CDMA Mobile set on 23 August 2009, from Reliance Web World Express, Meeting Palace WWE-209, B-4, Shani
Tower, Sahibabad, Ghaziabad.
In the new set I observed following malfunctions:
(i) Very Poor sound quality, in that the Sound is not clear most of the times, it is
bursting; to some extent it becomes little clear when heard in the speaker.
(ii) Some numbers do not get connected even after trying many times, appears to be engaged,
but when dialed from other mobile sets they get connected within first attempt.
(iii) Sometimes immediately after dialing a subscriber, the conversation of other is heard, and
the actual number does not get connected. The call is now required to be disconnected and
tried again.
An early and suitable action at your end will go a long way in restoring my faith in Spice Communications Ltd. which is very low at
present.
Yours truly,
XYZ
Enc: Bill Receipt.
25. Adjustment Letter
• Written in reply to claim letters.
• Objective is to satisfy your customer and safeguard the
reputation of your organization.
• Help in restoring the confidence of the customer in an
organization.
26. Guidelines for adjustment letter
• Begin with a good attitude statement : thank the customer for bringing the mistake to your
notice.
• Convey good-news first, the adjustment you are offering or the action you are taking.
• Apologize for the problem : do not use overly dramatic tone.
• Explain why things went wrong, if situation warrant.
• Be careful while explaining the claimant’s role, if any, in creating the problem.
• Give additional information for the same product or send new sales material about any other
product of yours in which the customer might feel interested.
• Remind the customer how you are honoring the claim.
• Clarify any action that your customer must take.
• Address your letter to the claimant by name.
27.
28. FULFILLING ORDERS
An order must be promptly acknowledged in either of the following
ways
By writing a special letter of acknowledgement
the acknowledgement of an order has the following aims
building up goodwill by expressing gratitude for the customer’s
interest in the seller
legal acceptance of all the points mentioned in the order
reference to the date of receipt of the order
statement of when the order will be fulfilled and when it will be
delivered
Statement of desire to be further service to the customer
29. UNIQUE BIOTIQUE PRODUCTS
16,ANDHERI(WEST) MUMBAI
Date---------
NO.---------
Thank you for your order letter no …..…….dated……….…
the goods ordered by you will be dispatched within……...
We appreciate your cooperation
for GEN MANAGER
(SALES)
30. UNIQUE BIOTIQUE PRODUCTS
16,Andheri (west) Mumbai
Date-29 /11/2010
Himalaya stores
16,inner circle
Connaught place
New Delhi
Dear Sir
Thank you very much for you order letter no…NOV 2010.
We are arranging to send the goods ordered by you within fifteen days by Passenger train
We are sure you will be well satisfied with the goods at this price they represent the best
value for your money. Beside these, we manufacture and supply a vast range of herbal and
natural health –care items .
We are enclosing herewith our latest catalogue for,we are sure you will certainly be
interested in ordering a large quantity of them .
We look forward to a mutually satisfactory and cordial working relationship.
Yours Sincerely
Satyam
31. UNIQUE BIOTIQUE PRODUCTS
16,Andheri (west)Mumbai
29 Nov 2020
Himalaya Stores
16,Inner Circle
Connaught Place
New Delhi
Dear Sir,
We are pleased to inform you that your order of 24 Nov 2020 has been promptly fulfilled.The
cosmetic items ordered by you have been dispatched and you should be getting them in about
ten days from today.
If you wish to have any further information please contact us. We shall be really happy to serve
you in whatever way we can.
Yours faithfully
Satyam
32. COMPLAINTS
LETTER
The complaint letter is much like the adjustment
letter. However it is written just to let the reader
know that an error as been found and needs to be
corrected as soon as possible. Once again, this
letter is a legal document letting the reader know
that something is being done to correct the
problem.
33. Guidelines for drafting complaints
1 Regret the need to complain in a calm and courteous style,
2 state clearly what has gone wrong with the fulfillment of the order,
3 Reference to the order/quotations, date of arrival of goods etc is
necessary,
4 Refer to the inconvenience/loss caused in terms of money, sales, goodwill,
etc.
• 5 State/suggest what steps can be taken to rectify the situation.
• 6 Close with expression of faith in the supplier’s honesty, and expectation of
prompt and favourable action.
34. Mr. Piyush Tiwari
SR & Co. Bhopal
M.P.
21 Nov 2010
Mr. Rakesh Sharma
Soni Publication,
Indore (M.P.)
Subject : Letter for Complaint
Dear Sir
We must first of all thank you for prompt delivery of the books we had ordered only last week on telephone. For the last so many years
of our contact we have been highly satisfied with your prompt and courteous service.
Today unfortunately, on opening the carton we found three sets of contemporary English’, part 1, 2 and 3 incomplete. The last chapter
of each of these books is missing. We are convinced it is not your fault. May be at some stage the books were not properly checked.
Anyway, we request you to kindly replace them immediately so that we could send them to the text-book section where they are
urgently needed.
Yours faithfully
Mr. Piyush Tiwari
SR & Co.
35. Guidelines fordrafting repliesto complaints
While planning a reply to a complaint, the supplier should :
• Promptly acknowledge the letter and thank the customer for writing it,
• Express regret for the inconvenience caused to the customer,
• Admit the fault if something has actually gone wrong,
• Assure the customer of his sincere efforts to make amends,
• Specially what action he is going to take, and
• Close with offer of better service in future.
36. Soni Publication,
Indore (M.P.)
Date 25 Nov 2020
SR & Co.
Bhopal (M.P.)
Subject : Letter for apologizing
Dear Sir,
Please accept our apologies for this lapse on our part, We always check all the books
before packing and dispatching them. It is really unfortunate that this time you received
three defective sets.
Today itself we are replacing them at our cost. We may also assure you that in future we
will be more careful in fulfilling your orders.
We are really sorry for the inconvenience caused to you.
Yours faithfully,
Shiv Kumar
Soni Publication
37. STATUS ENQUIRIES
INTRODUCTION-----
A Status enquiry by definition is “Checking on a customer’s
credit rating” and credit rating means “Amount which a
credit agency feels a customer should be allowed to borrow”.
In other words a status enquiry is a letter sent with the aim of
finding out a customer’s credit worthiness. It is needless to
say that a sizable amount of trading involves credit that is a
means by which good are bought and sold without cash
payment. The supplier usually has to extend credit facility to
the customers, thus enabling them to conduct business with
comparatively small capital.
38. Sources of Informationabout Credit Worthiness :
Information about a customer’s credit worthiness or credit
rating can be gathered from the following sources;
(a)The customer himself’ through interview and the financial
statement submitted by him;
(b)The customer’s past orders and the salesmen’s report about
him and
(c) External sources like the trade and bank references given by
the customer and information from trade associations,
chambers of commerce.
39. Date-18 Nov 2020
Rama Stores
16, Inner circle,
Connaught place,
New Delhi.
Dear Sir:
It is a pleasure to receive your order of 20th December. for cosmetics, items.
We shall gladly open an account for you furnish us with three trade’s references along with your bank
reference so that we could complete the formalities necessary to establish your firm’s credit.
Getting trade and bank references is a general policy matter and we request all our new customers to send us
this information before we open an account in their name.
Please write to us as soon as possible so that there is no delay in your shipment. We will supply your order as
soon as we get the necessary information.
Thank you
Yours faithfully
Credit manager
Unique Biotique Products
40. Reply to the above letter
Rama Stores,
16, inner circle,
Connaught Place
Date-20/11/2010
The credit manager,
Unique Biotique products
16, Andheri (west)
Mumbai.
Dear Sir,
Thank you for your kindness in agreeing to open our account in your books. As required by you, we are
giving below three references with whom we have had an open account for the past five years;
1. Jai Bhart Trading co.
Matunga, Mumbai.
2. Wadekar Bros (p) Ltd.
26, college Rode, Pune.
3. Shivaji Stores,
Fort Road, Panaji, Goa
Our bankers are syndicating Bank, bank road, new Delhi you require any additional information, please to
us. However, since we wish to add cosmetic items to our stocks for the festival season, please complete
your credit check as possible.
Yours Faithfully
41. Date-23 Nov 2020
Jai Bharat Trading co.
Matunga
Mumbai.
Dear Sir,
The firm named below wishes to open an account with us for Rs. 150000, 3 months and has given
your name as a credit reference;
Rama Stores,
16, inner circle
Connaught place, New Delhi.
Any information you may furnish us will be treated as strictly confidential. We look forward to an
early and assure you of our cooperation whenever needed. A stamped, addressed envelope with this
letter.
Yours faithfully,
Credit Manager.
Unique Biotique Products
16, Andheri (west)
Mumbai.
42. 25 Nov 2020
Unique boutique Products
16, Andheri (west)
Mumbai.
Dear Sir :
Ram stores of new Delhi, about whom you have sought credit information in your letter
of 23rd October, have been on our books for five years. Their record of payment during
this period has been very satisfactory. Their purchases average over Rs. 150,000 a
month in the peak season and about Rs.75, 000 per month during the other periods.
Mr.Shyam Ahuja, Managing partner of the firm, enjoys a high reputation in our area,
and we are happy to provide a reference for him, we would like to add that our
confidence in this has never been misplaced.
Yours Faithfully,
Jai Bharat Trading Co.
Matunga , Mumbai.
43. Collection Letter
Meaning - Collection letter is meant by the letter pertaining to the payment against the
goods bought in credit by the customer. The customer purchase goods on credit. The
render therefore, writes letter to them for collection of the payment against goods
bought on credit.
44. STAGE 1. ‘WILL PAY’:REMINDERS
Reminder 1
Dear Mr. jain:
This is just a friendly reminder that your account with us now
is two months past due. Perhaps you have overlooked it.
We genuinely appreciate your business look forward to
serving you better in future.
Sincerely,
Siya ram cloth mills.
45. Reminder 2.
Dear Sirs,
We check our accounts book and your account which has been due for more than two months. We send
you a reminder last week.
We know quite often such matters slip by. We are also confident that you don’t mind this friendly note.
We look forward to hearing from you soon after you receive this letter.
your faithfully,
Siya ram cloth mils.
46. STAGE 2. ‘SHOULD PAY’PERSUASIVE LETTER
Persuasive letter 1.
Dear Mr. jain
Looking into your records we find that your credit worthiness is really high what really worries us is
that even the fourth reminder of ours has not been replied. I hope everything is fine with you. Do let us
know by return whether there has been any lapse on our part. Are you not satisfied with our goods or
our services? Is there any thing that we can do to help you? In case there is any problem in settling the
account we can talk it out so that you feel comfortable with us.
You will always find us willing to accommodate you. With this promise we eagerly await your reply.
Sincerely
Siya ram cloth mils
47. STAGE 3. ‘MUST WAY’: LAST RESORT LETTER
Last resort letter
Dear M/r jain,
You have this last opportunity to set right your account by paying in full the out standing amount of Rs.
…….or at least in part with a definite promise of paying the balance as son as possible.
Your account has been kept open for quite a long period in order to help you arrange for settlement of
the above balance within 6 days.
We are sue you will avoid the unpleasant consequences of our resorting other measures to collect.
Your sincerely,
Siya ram cloth mils.
48. Sales letters or offers
Sales letters or offers are the most
important written form of business
communication. Their primary aim is
publicity or to reach out to a large
number of interested in a particular
product/service and turn into buyers.
They are unsolicited letters, mostly
written by professionals writers. They
are a work of imagination. Taking many
forms.
The effectiveness of such letter’s
depends on the writer’s ability to use
language suited to his purpose that is
above all to influence the recipient-his
thinking, his taste, his behavior. This is
the aim of persuasion. Sales letters are,
therefore persuasive or indirect
approach letters
49. Characteristics Of Sales Letter
Lengthy Discourse
Focus On A Particular Class
Specialized Information
Arresting Opening
Emotional Vs Rational Appeals
Highly Conversational Style
You Attitude
Urging Action
Highlighting Importance/Exciting Parts Of The Message
50. A offer of exiting breakthrough in cosmetic eye care.
April 1 , 2020
Mr. Tarun Sinha
Pocket C flat no 38B
Siddharth Extension
New Delhi 110014
Cleaning disinfecting and Deproteinising
Just one solution for all your needs !
Dear Mr. Sinha
Bausch & Lomb introduces yet another international breakthrough in contact lens care. Yes
RENU MULTIPLUS the world’s first and only multipurpose lens care solution that cleans ,
disinfects and deproteins –all in one go – is now available in India.
And the best news is that you are also entitled to a Special introductory offer- a discount of
Rs .30 on a 360 ml bottle of RENU MULTIPLUS solution. All you have to do is visit any
eye care practitioner or chemist in your locality pick up a bottle for your self an safe rs 30.
The enclosed broacher explains the over whelming advantages of new RENU
MULTIPLUS.
Your Sincerely
JP Singh
Vice President vision care business