SlideShare a Scribd company logo
business goes
human
or How Social Media Isn’t
Just Some Hokey Buzzword
the Kids are Throwing Around
                               chris brogan
to Make Money. Or Is It?       president
                               New Marketing Labs
who is this strange man and why should you listen?




http://www.chrisbrogan.com
http://twitter.com/chrisbrogan
chris@chrisbrogan.com
social
media
Cafe-Shaped Conversations
social media stuff
blogs | podcasts | video
wikis | social networks | etc.
inside | outside
inside: collaboration
outside: communication
communication
really, social media is about
new tools and strategies
communication ads finding context
communication ads finding context
communication
really, social media is about
re-humanizing business
communication make our own meaning
communication our own business voice
communication connects brands to people
communication
your phone isn’t a strategy.
it’s a tool.
why all the fuss?
two-way, interactive, diy,
crowdsourced, 1-1, async
why all the fuss?
two-way, interactive, diy,
crowdsourced, 1-1, async
why all the fuss?
two-way, interactive, diy,
crowdsourced, 1-1, async
dell
blog | community site |
content blog | presence
gm
gmnext | podcasts | blogs
whole foods
blogs | podcasts | presence
comcast
presence
ibm
blogs | podcasts | networks
virtual worlds | presence
about branding




                 how the web changes the
                 voice of your product/svc
about branding
how the web changes the
voice of your product/svc
my brand story
my take on the future of
brands, plus personal branding
put our toe in
the strategy behind
the tools
a sample strategy
goal: warm up prospective buyers
strategy: home base / outposts / passports
step: build a home base
step: build outposts
step: build passports
step: LISTEN
step: make a distribution chain of “helpful”
strategies
lead gen | awareness
customer service | diy
Listen   first steps
         listening | commenting
         passports
second steps community | conversation | participation | DIY
third steps   build armies
third steps   build armies
advice
take small bites. find new
roi. follow the lab rats.
sample projects sales or lead gen blog.
sample projects   sales or lead gen blog.
the most words on any of my slides.
awareness / attention / reputation / trust
be there before the sale
be helpful
be “one of us”
connect, connect, connect
share as much and as often as you can
don’t be afraid to sell ; be afraid to sell impersonally
build cafe-shaped conversations
give your ideas handles
build armies
questions?
this is where I can be
really helpful.
chris brogan
chris@chrisbrogan.com
www.chrisbrogan.com
+1-617-759-3639
twitter.com/chrisbrogan

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