The document discusses various business and communication topics including job sharing schemes, research and development spending, price issues, contract terms, downsizing, and starting a new business. It also provides example phrases for telephone communications, managing meetings, and saying no politely without directly saying no.

1. Job share scheme O n a positive note Step into the office Get to the point Centrali z ing distribution Spending more on research and development

2. Inadequate preparation Time wasting Lets get back to that Let ’ s set the price issue We can sort something out Terms of payment

3. Price cuts Communication barrier Terms of contract Down-sizing your workforce Make redundant Productive assets Run a company

4. Make a sale Start up

5. • Hold on for a minute, please. • Do you want to leave a message? • What exactly is your problem? • What seems to be the problem? • It sounds like... • It seems as...

6. • I’ll check what I can do. • He is not in at the moment. • Can you call back later? • I am sorry to say, but... • I need to speak with him about... • Shall I ask him to give you a call?

7. • I’m putting you through. • Can I have extension 458...? • Can you ask her to give me a ring? • I’m afraid the line is busy at the moment. • Look, I must let you go. • Speak to you soon.

8. Managing a Meeting • Ok, let’s start... • Ok, lets’ get started • Thanks for coming! • As I said... • Let’s move on to the next... .

9. • Ok, just to summarize... • Perhaps we could... • Does anybody have...? • What is your position on this? • I suggest... • I’m afraid we have to stop here.

10. Saying No, without No • I hear you are based in Oslo... • I believe your company is in computers, too. • I read somewhere... • I understand... • Not very. • Not really.

11. • Not especially. • Not exactly. • Not yet. • Not any more. • Not at the moment. • Not, as far as I know.

12. • Actually... • As a matter of fact... • I hear you are based in Oslo... • I believe your company is in computers, too. • I read somewhere... • I understand...

13. • Not very. • Not really. • Not especially. • Not exactly. • Not yet.

14. • Not any more. • Not at the moment. • Not, as far as I know. • Actually... • As a matter of fact...