The document outlines various communication methods utilized in a company, including verbal, written, electronic, and visual forms, highlighting the importance of the medium depending on factors like confidentiality and complexity. Telephone communication is emphasized as a primary tool for maintaining contact with clients and facilitating internal exchanges, while email is noted for its collaborative advantages. The document also discusses the interdependence of perception, expectation, and the skills of both senders and receivers in effective communication.

3. Methods:
Verbal – face to face
Written
Electronic
Visual
Audio
Group meetings
Notice boards
Text!

5. 




Need for record
Direction of the information flow
Number of people to be reached
Confidentiality
Nature of the information – length,
complexity, speed of transfer
 Cost of the medium

6. LETTERS

7. Importance

8. MEMORANDUM
(memo)

9. PURPOSES

10. CIRCULARS
•Office circulars are used in
the company to convey the
same information to all
employees.
•Circulars are used

11. Intimate changes
Intimate changes
in working hours
in working hours
To inform staff
To inform staff
about the changes
about the changes
in the rules &
in the rules &
regulations
regulations
Emphasize
Emphasize
certain aspects of
certain aspects of
office conduct
office conduct
Invite application
Invite application
from employees
from employees
for promotion
for promotion
tests
tests

12. ••Telephone is the most widely used
Telephone is the most widely used
tool of communication in the company
tool of communication in the company
..
••It is used for communication both
It is used for communication both
inside and outside the office.
inside and outside the office.
••Employees working the office
Employees working the office
exchange information and their
exchange information and their
opinions over telephone.
opinions over telephone.
••This maintains contact with clients,
This maintains contact with clients,
suppliers, associates and other external
suppliers, associates and other external
groups through telephone.
groups through telephone.

14. ADVATAGES
OF USING A
TELEPHONE
Convenient mode of contact which overcomes barriers of
physical distance
• Free & Frank exchange. No barrier of status

15. EMAIL

17. ADVANTAGES

18. ••Collaboratingemployees can quickly share ideas
Collaborating employees can quickly share ideas
through an online portal, and advanced functionality
through an online portal, and advanced functionality
allows presenters to share a desktop or video with all
allows presenters to share a desktop or video with all
participants at the same time.
participants at the same time.
••Salesprofessionals can also use these tools to make
Sales professionals can also use these tools to make
pitches to customers, and some Web conference
pitches to customers, and some Web conference
clients allow for the simultaneous delivery of voice,
clients allow for the simultaneous delivery of voice,
presentations and video.
presentations and video.

21. ◦
◦
◦
◦
Perception
Expectation
Makes demands
Communication and information are different and
largely opposite, yet interdependent

22. – Ability of the sender – how much the sender
understands of the message they are trying to send
– Content – including technicalities and terminology
– Method of communication – including style and
body language where appropriate!
– Skills and attitude of the receiver
– Organisational factors – complexity of the
organisation, scope of the organisation
– Cultural attitudes