Business communication Course

FaceBook.com/AzharTrainer
TRAINER’S INTRO
An internationally trained trainer, Mr. Azhar Hussain,
has coached thousands of managers, supervisors,
and beginners. His main areas of training are
Professional Development, Writing, and Research,
Learning technologies, Assessment & Evaluation,
Team Building, Leadership Development, Oral &
Written communication and Presentation skills. He
is a mentor, trainer, and motivator who keeps the
spirit of people at a very high level which helps
learners to retain what was taught. As a continuous
learner, he keeps taking time from the busy schedule
to learn from prestigious local and international
organizations.

TRAINEE’S INTRO
• THERE’S A THREE MINUTES ASSIGNMENT.
• PLEASE OPEN YOUR NOTE BOOKS.
• WRITE TODAY’S DATE, HEADING “MY INTRO.”
• YOUR TIME IS GOING TO START …
• START WRITING, PLEASE.
•STOP!
Picture courtesyPixaBay.com

COURSE CONTENTS
• COMMUNICATION AND ITS TYPES
• COMPONENTS OF COMMUNICATION
• BUSINESS COMMUNICATION
• ESSENTIAL GRAMMAR
• DESCRIPTIVE LANGUAGE

WHY SHALL WE LEARN COMMUNICATION?
• COMMUNICATION SHARES 80% OF WORK
RELATED PROBLEMS
• ALMOST ALL INTERACTIONS CONTAINS
SOME SORT OF CONFLICT.
• EMOTIONS EFFECTS ALL DIFFERENTLY.
• ONE BECOMES ODD-ONE-OUT. WITH
UNSUCCESSFUL COMMUNICATION
• INFLUENCING IS EMPOWERED BY
EFFECTIVE COMMUNICATION.Picture courtesyPixaBay.com

COMMUNICATION
I’m only responsible of what I
say, not what you understand.

INTRODUCTION TO COMMUNICATION
Sender Encoder Message Decoder Receiver

Stimulus
F
I
L
T
E
R
Stimulus Message Medium Destination
Feedback

• Rashid gets a message from the boss.
• Rashid interprets that the boss want to
know details about a new crop.
• Rashid decides to ask botanical experts
about this crop.
• He sends a memo to the botany
department.
• His botany members get the memo.
• Botany team reads the memo and
respond to it.
• Rashid received a stimulus.
• Rashid filters the stimulus.
• Rashid forms a message.
• Rashid selects a medium.
• The message reaches its destination.
• The botanical department provide
feedback.

VERBAL & NON VERBAL COMMUNICATION
VERBAL
• WORDS
NON VERBAL
• BODY LANGUAGE.
• VOCAL TONE.
• EYE CONTACT.

VERBAL & NON VERBAL COMMUNICATION
VERBAL NON VERBAL
• Not necessarily gives complete
meanings.
• Mostly dependent on verbal
communication.
• Greatly enhances verbal
communication.
• Can be used independently.
• Cultural content must be used very
carefully.

CHANNELS, MODES & MEDIUMS OF
COMMUNICATION
• How the message passes is the channel of communication. For example print,
online, audio, video, and Live (real time).
• Mediums of communication are how a channel is used. Like, for print channel
mediums are Newspaper, Poster, Brochure, Reports (in business context)
• Modes of communication refers how the medium of communication is presented.
.For example, text, graphics, icons,

Sender Encoder Message Decoder Receiver
(Channel,
Medium, Mode)

IDENTIFY THE COMPONENTS
Identify:
• Channel.
• Live, Face to face.
• Medium.
• Speech.
• Mode.
• Verbal: spoken word.
• Non verbal: body
language, gestures.
Scenario:
A business meeting.

GAME TIME (ABOUT YOURSELF)
Download the game template from this website:
https://americanenglish.state.gov/files/ae/resource_files/about_me_0.pdf

QUIZ - NOUNS
WHICH WORD IS A NOUN IN THESE SENTENCES?
I DECIDED TO CATCH THE BUS BECAUSE I WAS LATE.
A) CATCH B) BUS C) LATE
2. THE QUEUE WAS VERY LONG SO I DIDN'T WAIT.
A) QUEUE B) LONG C) WAIT
3. THERE ARE NO INTERESTING PROGRAMMES ON TONIGHT.
A) INTERESTING B) PROGRAMMES C) TONIGHT
4. I NEED TO FIND SOMETHING THAT MY BROTHER WILL LIKE.
A) NEED B) FIND C) BROTHER
5. DON'T BE LATE FOR THE CONCERT.
A) LATE B) FOR C) CONCERT
6. LONDON IS VERY EXPENSIVE TO LIVE IN.
A) LONDON B) EXPENSIVE C) LIVE
7. WE NEED TO FIND STEVE BEFORE WE CAN GO.
A) FIND B) STEVE C) BEFORE
8. I CAN'T FIND MY BLUE SHIRT.
A) MY B) BLUE C) SHIRT
9. HOW LONG WILL THE JOURNEY TAKE?
A) LONG B) JOURNEY C) TAKE
10. WHEN ARE THE WINDOWS BEING REPLACED?
A) WHEN B) WINDOWS C) REPLACED

ANSWERS - NOUNS
Answers:
1- B. ‘Bus’ is a noun in this sentence.
2. A. ‘Queue’ is a noun in this sentence.
3. B. ‘Programmes’ is a noun in this sentence.
4. C. ‘Brother’ is a noun in this sentence.
5. C. ‘Concert’ is a noun in this sentence.
6. A. ‘London’ is a noun in this sentence.
7. B. ‘Steve’ is a noun in this sentence.
8. C. ‘Shirt’ is a noun in this sentence.
9. B. ‘Journey’ is a noun in this question.
10. B. ‘Windows’ is a noun in this question.

ADJECTIVES
• WHAT IS AN ADJECTIVE?
• Adjectives are words you use to
modify a noun or a pronoun.
Identify Adjectives:
large house
frigid night
wide gorge
purple plum
French pastry
African dance
She seems brave.
The bread is stale.
Identify Adjectives:
large house
frigid night
wide gorge
purple plum
French pastry
African dance
She seems brave.
The bread is stale.

SENTENCE ENHANCEMENT
• Fish swims.
• Fish swims in the river.
• Fish swims fast in the river.
• Blue Fish swims fast in the river.
• Blue eel Fish swims fast in the river.
• Blue eel Fish swims fast in the cold river.
• Blue eel Fish swims fast in the freezing cold river.

GAME TIME (DESCRIBE A SCENE)
Instructions: Download a picture with not too complicate scene and let the students be
divided in pairs and each peer sits back-to-back so they can’t see each other and what the
other person is doing. After the arrangement, one person will have the picture in hands and
s/he will describe the scene to the other person who will draw. After a specified time check
what was instructed and what was drawn.

DESCRIBE AN AREA FROM
BUSINESS PERSPECTIVE
VIDEO WATCH
SEATTLEhttps://www.youtube.com/watch?v=WKIxMYsWuow

SEATTLE
•What is the weather like?
•How about the scenery?
•What companies are based in
Seattle?
•Best things about Seattle?

DESCRIBING A CITY
• (SEATTLE) IS HOME TO
• (SEATTLE) HAS GOOD CONNECTIONS TO
• (SEATTLE) IS A GLOBAL TRADE HUB
• (SEATTLE) IS A MAJOR TECHNOLOGY HUB
• (SEATTLE) IS A PORT
• (SEATTLE) HAS A HIGHLY SKILLED AND
EDUCATED WORKFORCE
• (SEATTLE) IS A CENTER FOR INNOVATION AND
ENTREPRENEURSHIP
• (SEATTLE) HAS A THRIVING CULTURAL SCENE
• (SEATTLE) IS AN ATTRACTIVE PLACE TO LIVE

USEFUL BUSINESS VOCABULARY
• LEADING RESEARCH CENTER
• A RECIPIENT OF INVESTMENT
• A STARTUP
• A VENTURE CAPITALIST
• DEVELOP NEW PRODUCTS AND TECHNOLOGIES
• OPPORTUNITIES FOR (OUTDOOR RECREATION)
• OPPORTUNITIES TO (DO A LOT OF OUTDOOR
ACTIVITIES)
• QUALITY OF LIFE

DESCRIBING A COMPANY
•What year did the business was started?
•How many divisions are there?
•How many products do you have?
•Who is your biggest competitor?
•How many factories are now open?
•Do they hire people on regular basis?
•Are they getting good profits?

BUSINESS VOCABULARY
• What kind of company is it?
• It’s an online store.
• A car/coffee/shoe/apparel/technology company
• Where is it located?
• It’s based/located in …
• Their manufacturing plant/headquarters/offices are in
…
• They have subsidiaries/stores in …
• What do they do?
• They make toys.
• They build cars.
• The company manufactures and distributes coffee
makers.
• They assemble furniture in the factory in california.
• The company designs and develops apps for mobile
devices.
• Buy from / sell to / import from /export to / compete
with
• They offer free shipping.
• They provide financial services to large companies.
• What are these stores?
• Retail stores
• An e-tailer
• A warehouse store
• What do they sell?
• Merchandise, apparel
• Expensive, high quality, high-end
• Inexpensive, low quality, cheap
• Discount, sell at a discount
• Mobile devices, applications, storage

Business communication Course

Recommended

Recommended

More Related Content

Similar to Business communication Course

Similar to Business communication Course (20)

More from Azhar Hussain

More from Azhar Hussain (10)

Recently uploaded

Recently uploaded (20)

Business communication Course