Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)
Report
•2 likes•2,469 views
![DIGITAL MEDIA COURTESY OF:
•parkjisun. Icon [SVG]. Noun Project.
•S.,Showalter. Icon [SVG]. Noun Project.
•F., Botero. Pope Leo X (After Raphael) [Painting].
•Doctor Who [Television series]. BBC America.
•E., Kucharik. Care Bears [Cartoon]. American Greetings.
•T., Phillips (Director). (2009). The Hangover [Film]. Warner Bros. Pictures.
•C., Nolan (Director). (2010). Inception [Film]. Warner Bros. Pictures.
•C., Columbus (Director). (2001). Harry Potter and the Sorcerer’s Stone
[Film]. Warner Bros. Pictures.
•J., Moore (Director). (2012). Pitch Perfect [Film]. Universal Pictures.
•Parks and Recreation [Television series]. NBC Universal.](https://image.slidesharecdn.com/santo-highedweb2016-trainthetrainer-161013205005/75/train-the-trainer-tips-for-enhancing-employee-learning-presented-at-highedweb-2016-70-2048.jpg?cb=1668288626)
Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)
•2 likes•2,469 views
Download to read offline
Report
Let’s be honest: no one truly enjoys sitting through an hour or more of training that is required as part of their job. This is especially the case when said topic is less than exciting or ever so slightly technical in nature. “Come sit for an hour to learn a web content management system so I can update the university website? Well, that sounds super fun and at the top of my to-do list!” Said no one, ever. When it’s your job to facilitate training, it can be discouraging to know that your participants may not be as engaged in the topic at hand as you are. In this presentation, we’ll cover three things that you as a training facilitator can do to enhance the learning experience of your participants, so they walk away not only having learned the required material, but actually having enjoyed their time with you.
Recommended
More Related Content
What's hot
Slides for a fantastic Train the Trainer Program by Dr. John Persico Jr. Dr. John Persico
27.2K views•56 slides
What's hot(20)
Viewers also liked
Viewers also liked(6)
Similar to Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)
Similar to Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)(20)
More from Katie Santo
More from Katie Santo(6)
Recently uploaded
Recently uploaded(20)
Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)
- 1. TRAIN THE TRAINER TIPS FOR ENHANCING EMPLOYEE LEARNING @HEYJUSTKATIEKATIE@NYU.EDU
- 2. KATIE SANTO WEB TRAINING & CONTENT SUPPORT SPECIALIST DIGITAL COMMUNICATIONS GROUP TIPS FOR ENHANCING EMPLOYEE LEARNING TRAIN THE TRAINER
- 8. HOW?
- 10. caring
- 11. GIVE THEM A REASON TO CARE
- 12. CARING QUESTIONS
- 13. CARING QUESTIONS • How does it apply to the mission statement of the university?
- 14. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role?
- 15. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier?
- 16. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier? • How will it save them time?
- 17. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier? • How will it save them time? • How will it save them money?
- 18. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier? • How will it save them time? • How will it save them money? • How will it help drive traffic to their webpage?
- 19. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier? • How will it save them time? • How will it save them money? • How will it help drive traffic to their webpage? • How will it encourage end-users to open an email or click a link?
- 20. CARING QUESTIONS • How does it apply to the mission statement of the university? • Why does the subject matter apply to them in their role? • How will it make their daily tasks easier? • How will it save them time? • How will it save them money? • How will it help drive traffic to their webpage? • How will it encourage end-users to open an email or click a link? • How will it spread awareness about their events?
- 22. How will it help them solve a problem they have been unable to find a solution for?
- 24. Let your participants know why they should care about what you have to say.
- 25. Let your participants know why they should care about what you have to say. And do so again when you have an important point to emphasize.
- 26. MAKE IT EASY FOR THEM TO CARE
- 28. Making training accessible for participants will make them more engaged.
- 29. How would you measure participant engagement?
- 30. CARING ACTIONS
- 31. CARING ACTIONS • Create a sense of ownership around training
- 32. CARING ACTIONS • Create a sense of ownership around training ‣ Survey participants about their training needs
- 33. CARING ACTIONS • Create a sense of ownership around training ‣ Survey participants about their training needs ‣ Solicit feedback after each session
- 34. CARING ACTIONS • Create a sense of ownership around training ‣ Survey participants about their training needs ‣ Solicit feedback after each session ‣ Implement feedback in future sessions
- 35. CARING ACTIONS
- 36. CARING ACTIONS • Create a safe learning environment
- 37. CARING ACTIONS • Create a safe learning environment ‣ Be respectful of your participants’ time
- 38. CARING ACTIONS • Create a safe learning environment ‣ Be respectful of your participants’ time ‣ Acknowledge any hindrances to learning
- 39. CARING ACTIONS • Create a safe learning environment ‣ Be respectful of your participants’ time ‣ Acknowledge any hindrances to learning ‣ Take advantage of open-ended questions
- 40. CARING ACTIONS • Create a safe learning environment ‣ Be respectful of your participants’ time ‣ Acknowledge any hindrances to learning ‣ Take advantage of open-ended questions ‣ There is no such thing as a stupid question
- 41. CARING ACTIONS
- 42. CARING ACTIONS • Create memorable learning experiences
- 43. CARING ACTIONS • Create memorable learning experiences ‣ Remember that you set the tone of the training session
- 44. CARING ACTIONS • Create memorable learning experiences ‣ Remember that you set the tone of the training session ‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement
- 45. CARING ACTIONS • Create memorable learning experiences ‣ Remember that you set the tone of the training session ‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement ‣ Offer hands-on training whenever you can
- 46. CARING ACTIONS • Create memorable learning experiences ‣ Remember that you set the tone of the training session ‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement ‣ Offer hands-on training whenever you can ‣ Consider using visuals when possible to provide variety within content delivery
- 47. Make it easy for participants to care about the material you’re teaching so they feel more comfortable engaging with training.
- 52. How can you show mutual buy-in and respect?
- 53. CARING BEHAVIORS
- 54. CARING BEHAVIORS • Arrive early and stay late to talk to participants
- 55. CARING BEHAVIORS • Arrive early and stay late to talk to participants • Ask their names, departments, and project(s) they’re working on
- 56. CARING BEHAVIORS • Arrive early and stay late to talk to participants • Ask their names, departments, and project(s) they’re working on • Call on participants by name when possible
- 57. CARING BEHAVIORS • Arrive early and stay late to talk to participants • Ask their names, departments, and project(s) they’re working on • Call on participants by name when possible • Listen to their questions for the concerns they raise
- 58. CARING BEHAVIORS • Arrive early and stay late to talk to participants • Ask their names, departments, and project(s) they’re working on • Call on participants by name when possible • Listen to their questions for the concerns they raise • Acknowledge their concerns when answering questions
- 59. CARING BEHAVIORS • Arrive early and stay late to talk to participants • Ask their names, departments, and project(s) they’re working on • Call on participants by name when possible • Listen to their questions for the concerns they raise • Acknowledge their concerns when answering questions • Follow up with your participants within 1-2 days of training
- 60. Show participants that you care about them and their success just as much as they do.
- 61. Show participants that you care about them and their success just as much as they do. Think about what you can do as a facilitator that will add that extra sparkle.sparkle
- 63. GIVE THEM A REASON TO CARE
- 64. GIVE THEM A REASON TO CARE MAKE IT EASY FOR THEM TO CARE
- 65. GIVE THEM A REASON TO CARE MAKE IT EASY FOR THEM TO CARE SHOW THEM THAT YOU CARE
- 67. WHAT QUESTIONS DO YOU HAVE?
- 69. RESOURCES: •Global Human Capital Trends 2016 Deloitte University Press http://www.workdayrising.com/pdf/Deloitte_GlobalHumanCapitalTrends_2016_3.pdf •Employee Engagement and Commitment Society for Human Resource Management https://www.shrm.org/about/foundation/research/Documents/ 1006EmployeeEngagementOnlineReport.pdf •Design Thinking Comes of Age by Jon Kolko Harvard Business Review https://hbr.org/2015/09/design-thinking-comes-of-age •The Value of Training IBM https://www-304.ibm.com/services/learning/pdfs/IBMTraining-TheValueofTraining.pdf •The Modern Corporate Learner by Nina Buik IBM Training and Skills Blog https://www.ibm.com/blogs/ibm-training/the-modern-corporate-learner/ •The Power of Influence in the Workplace by Jocelyn Bérard Global Knowledge https://www.globalknowledge.com/ca-en/resources/resource-library/recorded-webinar/ the-power-of-influence-in-the-workplace/
- 70. DIGITAL MEDIA COURTESY OF: •parkjisun. Icon [SVG]. Noun Project. •S.,Showalter. Icon [SVG]. Noun Project. •F., Botero. Pope Leo X (After Raphael) [Painting]. •Doctor Who [Television series]. BBC America. •E., Kucharik. Care Bears [Cartoon]. American Greetings. •T., Phillips (Director). (2009). The Hangover [Film]. Warner Bros. Pictures. •C., Nolan (Director). (2010). Inception [Film]. Warner Bros. Pictures. •C., Columbus (Director). (2001). Harry Potter and the Sorcerer’s Stone [Film]. Warner Bros. Pictures. •J., Moore (Director). (2012). Pitch Perfect [Film]. Universal Pictures. •Parks and Recreation [Television series]. NBC Universal.