This document contains a presentation on business communication submitted by a group called "Fire Fly" to their lecturer. The presentation covers topics such as effective communication, informal communication, feedback, and how to be an effective communicator. It provides details on the definition of effective communication, the seven steps to effective communication, benefits of effective communication, and barriers to communication. Feedback is defined and the different types are explained. Tips on how to improve communication skills and become an effective communicator are also outlined.

3. A presentation on Business Communication
Submitted to
Abdul Kaium Masud
Lecturer
Dept. of Business
Administration, NSTU
Submitted By
Group Name: FIRE FLY
Members of the group
 Abdullah Al Rumman ASH1310009M
 Badrul Haidar ASH1310039M
 Jamil Rahman ASH1310018M
 Jasmin Akhter BKH1310066M
 Jobayada Begum BKH1310079M
 Saifur Rahman ASH1310010M
 Tazrin Jahan BKH1310051F
 Tanjilal Johra BKH1310059M
 Md. Mhibbullah ASH1310052M
 Wasim Jamil(L) ASH1310028M

4. Topics of the presentation
1. Effective communication
2. Informal communication
3. Feedback
4. How to be an effective communicator

5. Effective Communication

6. Giving, receiving or exchanging information opinion or ideas by
writing, speech or visual means so that the message
communicated is completely understood by the recipient is
called effective communication.
Sender Message Receiver
Feedback

7. Seven steps to effective communication
7. Obtain feedback from recipient
6. Check for understanding
5. Send message
4. Consider barriers
3. Select encoding technique
2. Select channel
1. what & why

8. Benefits of Effective communication
1. Stronger decision making & problem solving
2. Upturn productivity
3. Convincing & compelling corporate materials
4. Clearer, more streamlined workflow
5. Enhanced professional image
6. Sound business relationships
7. Successful response ensured

9. Barriers to communication
1. Non-verbal signals
2. Language
3. Listening
4. Pre-judgement
5. Relationships
6. Emotional responses
7. Systems

10. Informal communication

11. ‘Informal communication is the flow of information
without regard for the formal organizational
structures, hierarchical or reporting relationship.’
Bovee & His associates.

12. The important characteristics of informal
communication are as follows:
1. Un-official channel of communication
2. Not controlled by management
3. More reliable information
4. Flexibility
5. Oral way of communication
6. Rapid communication
7. Distortion of meaning
8. Influential

13. Feedback

14. Feedback is a process in which information about the
past or present influences the same phenomenon in the
present or future. As a part of a chain of cause-and-effect
that forms a circuit or loop, the event is said to ‘feedback’
into itself.

15. Synonym for feedback:
1. Feedback signal
2. Feedback mechanism
3. Feedback loop
There are mainly two types of feedback:
1. Positive feedback
2. Negative feedback

16. Another have two types of feedback:
1. Internal
2. External
External feedback has some differences. Such as:
1. Verbal
2. Written
3. Visual
4. Knowledge of results

17. Humanist Carl Rogers listed five types of feedback.
The sequence is important. They are given in order
of frequency of use:
1. Evaluative
2. Interpretive
3. Supportive
4. Probing
5. Understanding

18. How to be an effective communicator

19. There are so many communication skills.
Improving those kinds of skills, a person can be an
effective communicator. Some are given below:
1. Be aware of other peoples emotions
2. Empathies
3. Encourage
4. Focus on the meaning of what you want to
communicate

20. There are another five types of communication skill:
1. Use humor
2. Treat people equally
3. Attempt to resolve conflict
4. Maintain a positive attitude and smile
5. Minimize stress

21. The End