Bus 272 gp presentation
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The group proposes solutions to address the problem of not enough advisors being available to meet student demand, especially at peak times like the beginning of semesters and before exams. The case study describes a student, Kate, who was unable to meet with an advisor in person due to long queues and did not receive a timely response to her email. Potential consequences include students not getting needed information on time, poorer emotional experiences communicating via email, and misunderstandings due to language barriers. Several solutions are proposed: hiring more multilingual advisors, training front desk staff to answer basic questions, developing online guidelines, enabling online texting with advisors, prioritizing question types by day, and allowing students to book short advisor appointments.
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Bus 272 gp presentation
- 1. BUS272 Group Presentation Group members: Peter Chan CHAK1D1501 Simon Janice Nicole Muhammad
- 2. Introduction • Propose a problem and its solution within FIC in details • The Communication Processes • Focusing on Students and Advisors.
- 3. The Problem • There is not enough Advisors to meet the demand from students for seeking them in the peak periods. • For Example, the beginning of the semester and before the Final Examination.
- 4. Case Study • Kate, a sensitive and emotional girl • At her first semester in FIC, she doubts that will the Global Health Science credits be counted in her business major. Then she try to seek for the advisors. • When she tried to reach to advisors, she saw the queue was so long and she cannot reach them before her afternoon lesson began.
- 5. Case Study (con’t) • After that, she went home and sent an email to the advisors. But the email she used was her own one, not to school one. • Two days later, she found out that the advisors had not replied yet. She felt so bad and her mind was filled by the worries. She then lost her motivation. • At last, she gained acknowledgement from her friend that the credits will be counted.
- 6. Possible Consequences • Students cannot get the information they need in time. • Students may have poorer emotions when they communicate with email because of the usage of language and words. • Students may not understand as of the difference of languages
- 7. Solutions 1 • Simply hire more multilingual advisors • Especially during the peak periods • How • Drawbacks + how to tackle with it :
- 8. Solution 2 • Train the front desk staff so that they can answer some basic questions which they usually ask to the advisors. • Example: GPA, immigration issues • How • Drawbacks + how to tackle with it
- 9. Solution 3 • Develop some guidelines on moodle for students. • Example: FAQ, • How • Drawbacks + how to tackle with it
- 10. Solution 4 • Making advisors able to reply students by using smartphones online texting application. • Example: Whatsapp • How • Drawbacks: Advisors will be much more busy
- 11. Solution 5 • Allot different type on questions on different days by priorities. • Example: Monday and Tuesdays for academies Wednesday for Transferring • How • Drawbacks + how to tackle with it
- 12. Solution 6 • Making students able to make appointments with the advisors for 10 - 15mins. • Example: They can make appointment for GPA problem on Monday for at most 15 minutes. • How • Drawbacks + how to tackle with it