Mr. Eswaranatarajan N – Chief Operating Officer at Kotak Mahindra General Insurance, highlights the mind-set required to become a leader in today's corporate world. The webinar talks about: • The significance of leadership in today’s corporate world • The importance of incorporating leadership qualities at all levels • The qualities and core skills required to be a good leader

2. What is the ONE thing that a Leader requires?

3. What is the ONE thing that a Leader requires?
FOLLOWERS!

4. OPENING THOUGHTS
Leadership is NOT a RANK
Leadership is NOT a POSITION
Leadership is a CHOICE
Leadership is a DECISION

5. HOW TO BECOME A LEADER?

6. HOW TO BECOME A LEADER?
If you decide to look after the person on the left of you,
If you decide to look after the person on the right of you,
You have become a Leader!

7. WHAT MAKES A LEADER?

8. INTRODUCTION
Leading involves directing, influencing, inspiring,..

9. ARE LEADERS BORN OR MADE?

10. ARE LEADERS BORN OR MADE?
To be a great leader, you are both BORN and MADE.
You are BORN with the qualities that make you a
leader, while you channel your leadership qualities
through learning, trial and error, humility and that
MAKES you a great leader.

11. BOSS VS LEADER

12. NELSON MANDELA
It always seems impossible until it is done.

13. NELSON MANDELA
Highlights:
• Opposed to the policies of his country’s white minority
government, he led a non-violent action against apartheid in
South Africa.
• This landed him in prison for 27 years.
• He emerged from incarceration and became South Africa’s
first ever black president.
• Awarded the Nobel Peace Prize in 1993.

14. NELSON MANDELA
Leadership Qualities:
• Use time wisely
• Endurance
• Humility
• Full of Hope
• Patience
• Forgiveness
• Positive thinking about what the world could be
• Visionary: could see the bigger picture
• Focused on goals and a mission beyond himself
• Powerful presence and disarmed enemies with a smile

15. NELSON MANDELA
Leadership Qualities (What he Did Not do):
• No Bitterness
• No Hate
• No Revenge seeking
• No Self Glory
• No hiding faults
• Never lost Hope
• No arrogance

16. STEVE JOBS
Deciding what not to do is equally important.

17. STEVE JOBS
Highlights:
• Co-founded Apple in his Parent’s
Garage in 1976
• Ousted from his company in
1985
• Returned to rescue it from near
bankruptcy in 1998
• Built it into the world’s most
valuable company

18. STEVE JOBS
Leadership Qualities:
• Passionate
• Focus
• Simplify
• Innovate
• Visionary
• Taking responsibility end to end
• When falling behind, leapfrog
• Put Products before Profits
• Push for Perfection

19. STEVE JOBS
Leadership Qualities (What he Did Not do):
• Staying in his Comfort Zone
• Complicate products
• Getting distracted from goals
• No hiding faults
• Losing Hope after getting fired
• Boast about wealth

20. ERNEST SHACKLETON
A Leader serves those under him.

21. ERNEST SHACKLETON
Highlights:
• In 1914, aimed to be the first to walk across the South Pole with
the Trans-Antarctic Expedition
• His ship Endurance never reached its destination: Antarctica
• None of its 28 crew members set foot on the continent
• They attempted to break free twice, but failed both times
• After the ship was crushed, the crew faced starvation, extreme
temperatures and complete isolation
• Spent almost two years stranded on ice, but eventually survived
and were rescued owing to his leadership

22. ERNEST SHACKLETON
Leadership Qualities:
• Overcoming Obstacles
• Overcoming Fear and Anxiety
• Stay Optimistic, yet grounded in Reality
• Supremely Resilient
• Never Give Up
• Concentrate on what was under is control
• Hope. Progress. Crushing Setback. Repeat.

23. ERNEST SHACKLETON
Leadership Qualities (What he Did Not do):
• Abandon his crew
• Put himself first ahead of his crew
• Lose sight of his Goals
• Concentrate on things that could not
be altered
• Work on things not in his control

24. CHARLIE KIM
Charlie Kim, founded the e-
commerce company “Next
Jump” in 1994, in his college
dorm room.
Now it is a $2Billion company.
Implemented a concept of
“Lifetime Employment”; i.e. if
you get hired in the company,
you can never be fired due to
performance issues.
Compares Leadership to Parenting.

25. CHARLIE KIM
Leadership Qualities:
• He compares leadership to parenting:
“If you have hard times in your family, would you ever
consider laying off your children?”
• If an employee has any performance issue, the company will
coach you and give you support.
• Empathy
• Perspective
• Compassion

26. BOB CHAPMAN
Chairman and CEO, Barry-Wehmiller,
Manufacturing company in USA,
valued at $3Billion in 2018.
In 2008 Recession, the company lost
30% business overnight.
Board discussed employee lay-offs.
Bob refused.
Leadership is a Choice, not a Rank.

27. BOB CHAPMAN
Leadership Qualities:
• Believes not in Head Counts, but in Heart Counts.
• It is better that we all suffer together a little, than any one
having to suffer a lot (by lay-offs).
• Introduced the Furlough Program:
All employees from workers to CEO required to take 4 weeks
of unpaid vacation anytime they wanted. Trading of leaves
also allowed.
• Morale of employees went up
• Trust
• Cooperation

28. RESPONSIBILITY
A good leader accepts ultimate responsibility:
• will give credit to others when delegated
responsibilities succeed
• will accept blame when delegated
responsibilities fail

29. EMPATHY AND PERSPECTIVE
Leadership is not about being in charge. It is
about taking care of the people in our charge.
Learn to be the Last One to Speak:
• Gives everyone else the feeling that they
have been heard, a sense of feeling that
they have contributed
• You get the benefit of hearing what
everyone else feels before you share
your opinion

30. POSITIVE QUALITIES
• Intellectual Capabilities
• Visionary
• Execution
• Sense of Purpose
• Humility
• Empathy
• Communication

31. NEGATIVE QUALITIES
• Strong belief in Hierarchy
• Lack of Information
• Lack of Vision
• Lack of Followers
• Conflict
• Ineffective Communication
• Empathy
• Communication

32. HOW TO IMPROVE YOUR
LEADERSHIP SKILLS?
• Reflect and identify the skills YOU need to lead
effectively and create your action plan to develop them
• Ask for feedback from work colleagues, friends, seniors
and your ‘ followers ’
• Take full responsibility and accountability

33. THANK YOU
Eswaranatarajan N
eswar.n@kotak.com

34. LEADERS MANAGERS
• Visionary
• Needs to make change
• Intellectual Capabilities
• Sense of Purpose
• Welcomes risks
• Sees problems as opportunities
• Patience
• High emotional intelligence
• Compassion
• Oversees current process
• Must achieve balance
• Thinks execution
• Comfortable with control
• Need solution to problems ASAP
• Procedure is King
• Instructs as to technique and
process
• Impersonal