Conversational AI is another big topic in recent trend as most of the business started adopting conversation AI for customer support services and internal support and operational activities. Natural interaction with language, speech, and semantic understanding, and supporting multi model interaction. There are two main components which are Bot and LUIS (Language Understanding Intelligent Service) / NLP (Natural Language Processing). There are many tools and technologies are offering different services for Bot and LUIS /NLP. Here we will use Microsoft tools as an example and build the demo from scratch and see how this work in real world example

1. CONVERSATIONAL AI
Building conversation
AI using Azure Bot &
LUIS
Nagaraj Sengodan, HCL Technologies
Nitin Raj Soundararajan, Cognizant Worldwide Limited

2. NAGARAJ SENGODAN
Senior Manager – Data and Analytics,
HCL Technologies
Who are we?
NITIN RAJ SOUNDARARAJAN
Senior Consultant – Data, AI and Analytics,
Cognizant Worldwide Limited

3. Topics to Cover
What is Conversational AI
BOT Framework
LUIS
Building a BOT
Additional Features
Let's Talk

4. Conversational
AI Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
Point of
Interest
Mail
Automotive
Custom
Hospitality
Conversation Skills
(Customisable)
APIs
Productivity
1st/3rd Party
Directory
Tasks
Calendar
Devices
Type Speak
Tap
User
Input
Adaptive
Cards
Channels
Azure Bot
Services
AI
Capabilities
Language
Understanding
Speech
Vision
QnA
Virtual Assistant
Your Brand
Your Personality
Dialogs
Language Model
• A new user interface
paradigm
• Exposes software services
through
conversational interface
• In apps, browser and on IoT
devices
• Pro-active capabilities
(Virtual Assistant etc.)
3rd Party
Assistants

5. BOT
Framework
• Tools for building REST Web
Sites
• Services to enrich
• Mechanisms for receive
events
• Data to debug and analyze
• Bot adapts to the user,
based on context
• Composable and intelligent
controls to manage
complexity
Your Bot – A
web app
MS Bot Connector -
Routes Messages,
Manages State,
Storage etc.
channels
Humans
Any APIs
Cognitive
APIs

6. Machine learning-based service to
build natural language into apps,
bots, and IoT devices. Quickly
create enterprise-ready, custom
models that continuously improve.
• Production Staging and
Versioning
• More Languages (Dutch,
Korean, dialects)
• Increased Intent and Entity
Limits
• 25 Customizable Prebuilt
Domains
Quickly build a custom
language solution
Always learning &
improving
Enterprise Grade,
available worldwide
Add natural language
to your appsLanguage
Understanding (LUIS)

7. Building a BOT
Conversational experiences
Start Simple. Add Complexity. No dead-
ends. With help of Azure Bot
Bot Builder SDK
for .NET with C#

8. Building a BOT
• Define LUIS Intents and Entities

9. Building a BOT
• Define LUIS Intents and Entities
• Download Bot Framework Templates and
Emulator

10. Building a BOT
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and
Prompts

11. Building a BOT
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and
Prompts
• Test locally with Emulator

12. Building a BOT
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and
Prompts
• Test locally with Emulator
• Publish to Azure App Service

13. Building a BOT
• Define LUIS Intents and Entities
• Download Bot Framework Templates
and Emulator
• Build Controllers, Models and
Prompts
• Test locally with Emulator
• Publish to Azure App Service
• Register and Connect Bot

14. Bot Builder
• Speech Support
• Improved Dialog Tools
• Debugging Improvements
• Channel Inspector
Platform
• New Channels
• Adaptive Cards
• Speech Support
• Payments
Intelligence
• Analytics
• Bot Controls
• Speech Support
HIGHLIGHTS
• Conversational vs Business Logic
• SDK Unification
• Componentization and Reuse

15. Let's Talk
NAGARAJ SENGODAN
NITIN RAJ SOUNDARARAJAN
GITHUB
https://in.linkedin.com/in/nagarajsengodan
https://www.linkedin.com/in/nitinrajs/
https://github.com/KRSNagaraj/AI-
Robotics-Conference-2019