The document discusses the knowledge management practices of Buckman Laboratories. It describes Buckman's evolution from an initial focus on gathering best practices to developing a knowledge sharing platform called K'Netix. K'Netix allowed employees to share knowledge through various forums. The document also outlines some challenges Buckman faced in implementing K'Netix and its continued efforts to improve knowledge management, such as addressing issues of participation, language, and culture.
Based on the analysis of Emma's situation and business, I would recommend the following option:
Delegate to a manager
The pros of this option are that it allows Emma to:
- Expand her business and take advantage of opportunities for growth
- Employ more people and provide job opportunities
- Free up her time while still being involved as the owner
While delegation does introduce some risks, Emma has built a successful business with strong foundations that could be managed well by an experienced professional. Hiring the right manager and establishing clear processes and oversight can mitigate the cons. Overall, delegation allows Emma to reduce her stress and workload while continuing to grow the business synergies between the tearoom and online operations.
This document summarizes the key points from a case study about Buckman Laboratories' implementation of a knowledge management system called K'Netix. It describes Buckman's profile and problems encountered that led to the need for KM. Buckman launched K'Netix on the CompuServe platform in 1992, creating forums for knowledge sharing. While implementation faced initial challenges, results showed increased sales, spending, and associate engagement by 1994-1995. Future challenges included a drop in forum usage after switching platforms and building trust in virtual knowledge sharing.
This document provides an overview of the culture at Buckman, a chemical company. It describes Buckman's culture as focusing on chemistry in terms of teamwork, creating lasting bonds with customers, and achieving sustainable success through an innovative mix of commitment, reward, teamwork, improvement, leadership and integrity.
The document is designed to give the reader an understanding of the key elements that make up Buckman's unique culture, including how they work together, serve customers, develop leaders, and operate on a global scale.
1) Knowledge sharing will only be truly successful when it is woven into our normal workflow and digital working environment.
2) Creating a mindset that is open to the unexpected and having reflective practices can help foster knowledge sharing.
3) Expanding networks beyond organizational boundaries through teams that include students, startups, enthusiasts, and freelancers can increase opportunities for knowledge sharing.
Knowledge Sharing for Social Innovation: The Dutch Tilburg Regional CaseCommunitySense
Social innovation as a process is about multiple stakeholders working together on joint, economically and socially sustainable solutions for wicked societal problems. Social innovation both co-creates value for individual stakeholders involved, and contributes to the common good. It has been an important theme in the the Dutch city of Tilburg and the surrounding region of Midden-Brabant for years. A successful regional social innovation ecosystem exists. Knowledge sharing about the innovations remains a bottleneck, however. Two initiatives to increase regional social innovation knowledge sharing capacity are presented: the social innovation storytelling architecture and the Tilburg public library prototype KnowledgeCloud for catalyzing knowledge sharing across regional themes of interest.
Reflections on knowledge management practice case studyRichard Vines
Richard Vines reflects on his 15 months working on a knowledge management project for Victoria's agricultural industries. The project aims to consolidate disparate client information, create knowledge hubs for different industry sectors, and build knowledge management capabilities. Vines discusses tensions that arise at organizational boundaries related to indicators of success, domain focus, control, and support systems. Knowledge management requires navigating tensions between familiar and unfamiliar learning. The project also seeks to harmonize client data while retaining diversity, and provide user-friendly access to relevant information to support farmers. Knowledge management is a diverse practice that requires sustained commitment to develop as a coherent domain.
The document summarizes a data mining exercise to predict customer interest in caravan insurance. Key steps included understanding the objective, data, and models. First level models on the original data achieved 94% accuracy. Further levels balancing data and adding variables saw no clear improvement. The best model was the original with 94% accuracy, showing additional changes did not enhance predictions.
The document presents an eight step migrational framework for converting Singapore government data from legacy systems to linked data format. The framework was developed based on an analysis of Singapore's existing data ecosystem and two pilot datasets from the Urban Redevelopment Authority and Department of Statistics. Each step in the framework outlines objectives, issues identified, and recommended tools. The framework is intended to help the Infocomm Development Authority implement a linked data system for publishing and connecting government data. It aims to provide a customized approach based on Singapore's current data landscape.
Based on the analysis of Emma's situation and business, I would recommend the following option:
Delegate to a manager
The pros of this option are that it allows Emma to:
- Expand her business and take advantage of opportunities for growth
- Employ more people and provide job opportunities
- Free up her time while still being involved as the owner
While delegation does introduce some risks, Emma has built a successful business with strong foundations that could be managed well by an experienced professional. Hiring the right manager and establishing clear processes and oversight can mitigate the cons. Overall, delegation allows Emma to reduce her stress and workload while continuing to grow the business synergies between the tearoom and online operations.
This document summarizes the key points from a case study about Buckman Laboratories' implementation of a knowledge management system called K'Netix. It describes Buckman's profile and problems encountered that led to the need for KM. Buckman launched K'Netix on the CompuServe platform in 1992, creating forums for knowledge sharing. While implementation faced initial challenges, results showed increased sales, spending, and associate engagement by 1994-1995. Future challenges included a drop in forum usage after switching platforms and building trust in virtual knowledge sharing.
This document provides an overview of the culture at Buckman, a chemical company. It describes Buckman's culture as focusing on chemistry in terms of teamwork, creating lasting bonds with customers, and achieving sustainable success through an innovative mix of commitment, reward, teamwork, improvement, leadership and integrity.
The document is designed to give the reader an understanding of the key elements that make up Buckman's unique culture, including how they work together, serve customers, develop leaders, and operate on a global scale.
1) Knowledge sharing will only be truly successful when it is woven into our normal workflow and digital working environment.
2) Creating a mindset that is open to the unexpected and having reflective practices can help foster knowledge sharing.
3) Expanding networks beyond organizational boundaries through teams that include students, startups, enthusiasts, and freelancers can increase opportunities for knowledge sharing.
Knowledge Sharing for Social Innovation: The Dutch Tilburg Regional CaseCommunitySense
Social innovation as a process is about multiple stakeholders working together on joint, economically and socially sustainable solutions for wicked societal problems. Social innovation both co-creates value for individual stakeholders involved, and contributes to the common good. It has been an important theme in the the Dutch city of Tilburg and the surrounding region of Midden-Brabant for years. A successful regional social innovation ecosystem exists. Knowledge sharing about the innovations remains a bottleneck, however. Two initiatives to increase regional social innovation knowledge sharing capacity are presented: the social innovation storytelling architecture and the Tilburg public library prototype KnowledgeCloud for catalyzing knowledge sharing across regional themes of interest.
Reflections on knowledge management practice case studyRichard Vines
Richard Vines reflects on his 15 months working on a knowledge management project for Victoria's agricultural industries. The project aims to consolidate disparate client information, create knowledge hubs for different industry sectors, and build knowledge management capabilities. Vines discusses tensions that arise at organizational boundaries related to indicators of success, domain focus, control, and support systems. Knowledge management requires navigating tensions between familiar and unfamiliar learning. The project also seeks to harmonize client data while retaining diversity, and provide user-friendly access to relevant information to support farmers. Knowledge management is a diverse practice that requires sustained commitment to develop as a coherent domain.
The document summarizes a data mining exercise to predict customer interest in caravan insurance. Key steps included understanding the objective, data, and models. First level models on the original data achieved 94% accuracy. Further levels balancing data and adding variables saw no clear improvement. The best model was the original with 94% accuracy, showing additional changes did not enhance predictions.
The document presents an eight step migrational framework for converting Singapore government data from legacy systems to linked data format. The framework was developed based on an analysis of Singapore's existing data ecosystem and two pilot datasets from the Urban Redevelopment Authority and Department of Statistics. Each step in the framework outlines objectives, issues identified, and recommended tools. The framework is intended to help the Infocomm Development Authority implement a linked data system for publishing and connecting government data. It aims to provide a customized approach based on Singapore's current data landscape.
Rethink your intranet - a vision for a networked futureJanus Boye
Mobile technology is driving changes to how organizations network internally, yet many still struggle with basic intranet functionality. Content should be presented through storytelling to engage users. While new technologies exist, integrating them into existing organizational structures can be challenging and expensive. The document concludes by suggesting intranets should aim to function like a perfect butler or modern library, seamlessly assisting users while also continuing discussions on further improving internal networking.
This is a very brief PPT which gives an insight into the various issues that ONGC india was facing @ 2001 , the time when mr subir raha joined the company , and the various impetus as given by Mr raha which saw Ongc grow. It also looks into the various factors which led to Mr raha's dispute with the GOI.
The document discusses how e-knowledge, through the fusion of e-learning and knowledge management enabled by networking, will transform knowledge sharing in higher education. It argues that while current learning objects focus mainly on explicit knowledge, emerging knowledge networks and objects will provide access to both explicit and tacit knowledge, captured through automated processes at lower costs. This transition will support the development of e-knowledge commerce and dramatically change the knowledge experience in institutions of higher education.
The document discusses knowledge sharing and knowledge sharing behavior. It defines the differences between data, information, and knowledge, and explores tacit knowledge versus explicit knowledge. Tacit knowledge refers to personal knowledge or skills that are difficult to formalize and communicate, while explicit knowledge is easier to communicate, codify, and share. The document also discusses that knowledge sharing is a planned behavior influenced by perceptions, attitudes, and intentions, and that people share knowledge to build trust, gain power, improve self-esteem, receive benefits and rewards, and foster reciprocal relationships.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
How to Become a Thought Leader in Your NicheLeslie Samuel
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
Creating the Service of Your Patrons' Dreams: A Short History of Scan & DeliverTom Bruno
The document provides a history and overview of the Scan & Deliver service at Harvard College Library. It describes how the service was launched in 2009 to provide electronic delivery of book chapters and articles from the Harvard library collections. It details the growth of the service, improvements made based on user feedback, and efforts to continuously assess usage data and reporting to further enhance the patron experience.
Migrating EBI into the cloud - lessons learned, so farJisc
A presentation from Networkshop48 by Tony Wildish, cloud bioinformatics application architect, European Bioinformatics Institute
EBI has recently begun a more systematic push into using commercial clouds. This presentation looks at the initial steps taken to migrate workflows into AWS and GCP, discusses some of the problems we have encountered along the way, and describes our plans going forward.
Alec Couchman of Warren-Mahoney Architects, NZ presents the design of a new university Library designed with sustainability and new social paradigms in mind.
Presented at the 5th annual Green Building Festival in Toronto, Canada, 2009.
1. Unified English Braille - the story so far. Brought to you by Mandy White & Sarah Home
2. Critical External Factors - Computers • Globalisation • Teaching of children in mainstream schools • Changing nature of print
3. Primary aims of UEB - Unify subject codes • Unify codes across the English-speaking world • Remove ambiguity in code meaning • The ability to better reflect type form indicators
4. The main differences - Removal of sequencing • Removal of nine contractions • New symbols for type form indicators • Revision of some punctuation signs • Braille signs for more print symbols • Additional changes within the technical codes
5. The Process - Initiated by BANA • Developed by ICEB • Initial consultation by BAUK • Further research and adoption by UKAAF • Implementation plans now being worked on by all stakeholders
6. The evaluation by UKAAF - BAUK consultation • Proactive research • Workshops with user groups • Technical codes research - reading and writing • Australian research • Individual feedback
7. Implementation - At the beginning of the planning process • Timescales yet to be agreed • The need for input from stakeholders • In other countries implementation has started with the educational sector
8. For Further Information - www.ukaaf.org or enquiries@ukaaf.org
Market research in the mobile work or naturalism struggle for realityMerlien Institute
1. The document describes the development of a mobile app called Ethos that was created to help with naturalistic research by allowing researchers to capture video, audio, images and text from participants and tag and share the entries.
2. It details how the app works, allowing researchers to register on a web application, sync entries automatically between their device and the web app, and push shared projects to other researchers for collaborative analysis within private work areas.
3. Future plans are mentioned to add barcode scanning and project reporting capabilities to the app in upcoming weeks and months.
Open Source Visualization of Scientific DataMarcus Hanwell
The document discusses open source visualization of scientific data using tools like the Visualization Toolkit (VTK) and ParaView. It describes how these tools are being used to improve and open up computational chemistry workflows by enabling interactive 3D visualization of molecular structures, properties, and simulation results. Future directions include improved standard representations for different data types, linked multi-view visualization, mobile/tablet apps, and integrating with database and informatics tools.
This document discusses Western University's use of the User Productivity Kit (UPK) for documenting processes and procedures. It provides an overview of UPK and how Western Facilities Management uses it. Key points include:
- Western is a large research university with extensive capital projects that UPK helps document.
- UPK allows authoring of procedures, policies and tutorials then publishing in different formats. It includes screen recording, searchable content and role-based publishing.
- Western uses UPK to outline processes for facilities management projects and match roles to their security profiles to control access.
- Tips are provided like setting an optimal screen resolution and using dual monitors for demonstrations.
- Lessons learned include starting early
This is the fourth of 12 presentations I’ve selected to mark 20 years in Digital Preservation. It was one of the four presentations I gave as part of the very first iPRES conference at the Chinese National Academy of Sciences in July 2004. iPRES was conceived in 2004 by the Chinese Academy of Science and Electronic Information for Libraries, as a forum to exchange ideas and expertise in digital preservation between China and Europe. Since then, it has expanded to attract delegates from around the world. In subsequent years ensuring continuing access and preservation of e-journals has remained a major international concern for academic libraries .
This document provides an overview of benchmarking experiments for criticality safety and reactor physics applications. It discusses benchmark experiment availability through demonstration databases and outlines the typical structure of a benchmark report, including experimental data, evaluation, modeling, sample calculations, and measurements. The document encourages student and young professional involvement in benchmark participation, which can provide educational opportunities, experience with computational analysis, and collaboration on senior design or thesis projects. Benchmarking cultivates engineering judgment and an analytical skill set that is valuable for nuclear professionals.
The document discusses private LOCKSS networks (PLNs), which are tailored models for preserving special interest digital content within consortia. It provides examples of existing PLNs, including MetaArchive, COPPUL, and a US government documents PLN. Setting up a PLN in the UK would require identifying interested parties, collections of common interest, costs for hardware and support, and a governance model to coordinate preservation activities among members.
This presentation was provided by Gail Wanner of SirsiDynix, during the NISO event "Collaborative Library Resource Sharing: Standards, Developments, and New Models for Cooperating," held October 7 - October 8, 2008.
Rethink your intranet - a vision for a networked futureJanus Boye
Mobile technology is driving changes to how organizations network internally, yet many still struggle with basic intranet functionality. Content should be presented through storytelling to engage users. While new technologies exist, integrating them into existing organizational structures can be challenging and expensive. The document concludes by suggesting intranets should aim to function like a perfect butler or modern library, seamlessly assisting users while also continuing discussions on further improving internal networking.
This is a very brief PPT which gives an insight into the various issues that ONGC india was facing @ 2001 , the time when mr subir raha joined the company , and the various impetus as given by Mr raha which saw Ongc grow. It also looks into the various factors which led to Mr raha's dispute with the GOI.
The document discusses how e-knowledge, through the fusion of e-learning and knowledge management enabled by networking, will transform knowledge sharing in higher education. It argues that while current learning objects focus mainly on explicit knowledge, emerging knowledge networks and objects will provide access to both explicit and tacit knowledge, captured through automated processes at lower costs. This transition will support the development of e-knowledge commerce and dramatically change the knowledge experience in institutions of higher education.
The document discusses knowledge sharing and knowledge sharing behavior. It defines the differences between data, information, and knowledge, and explores tacit knowledge versus explicit knowledge. Tacit knowledge refers to personal knowledge or skills that are difficult to formalize and communicate, while explicit knowledge is easier to communicate, codify, and share. The document also discusses that knowledge sharing is a planned behavior influenced by perceptions, attitudes, and intentions, and that people share knowledge to build trust, gain power, improve self-esteem, receive benefits and rewards, and foster reciprocal relationships.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
How to Become a Thought Leader in Your NicheLeslie Samuel
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
Creating the Service of Your Patrons' Dreams: A Short History of Scan & DeliverTom Bruno
The document provides a history and overview of the Scan & Deliver service at Harvard College Library. It describes how the service was launched in 2009 to provide electronic delivery of book chapters and articles from the Harvard library collections. It details the growth of the service, improvements made based on user feedback, and efforts to continuously assess usage data and reporting to further enhance the patron experience.
Migrating EBI into the cloud - lessons learned, so farJisc
A presentation from Networkshop48 by Tony Wildish, cloud bioinformatics application architect, European Bioinformatics Institute
EBI has recently begun a more systematic push into using commercial clouds. This presentation looks at the initial steps taken to migrate workflows into AWS and GCP, discusses some of the problems we have encountered along the way, and describes our plans going forward.
Alec Couchman of Warren-Mahoney Architects, NZ presents the design of a new university Library designed with sustainability and new social paradigms in mind.
Presented at the 5th annual Green Building Festival in Toronto, Canada, 2009.
1. Unified English Braille - the story so far. Brought to you by Mandy White & Sarah Home
2. Critical External Factors - Computers • Globalisation • Teaching of children in mainstream schools • Changing nature of print
3. Primary aims of UEB - Unify subject codes • Unify codes across the English-speaking world • Remove ambiguity in code meaning • The ability to better reflect type form indicators
4. The main differences - Removal of sequencing • Removal of nine contractions • New symbols for type form indicators • Revision of some punctuation signs • Braille signs for more print symbols • Additional changes within the technical codes
5. The Process - Initiated by BANA • Developed by ICEB • Initial consultation by BAUK • Further research and adoption by UKAAF • Implementation plans now being worked on by all stakeholders
6. The evaluation by UKAAF - BAUK consultation • Proactive research • Workshops with user groups • Technical codes research - reading and writing • Australian research • Individual feedback
7. Implementation - At the beginning of the planning process • Timescales yet to be agreed • The need for input from stakeholders • In other countries implementation has started with the educational sector
8. For Further Information - www.ukaaf.org or enquiries@ukaaf.org
Market research in the mobile work or naturalism struggle for realityMerlien Institute
1. The document describes the development of a mobile app called Ethos that was created to help with naturalistic research by allowing researchers to capture video, audio, images and text from participants and tag and share the entries.
2. It details how the app works, allowing researchers to register on a web application, sync entries automatically between their device and the web app, and push shared projects to other researchers for collaborative analysis within private work areas.
3. Future plans are mentioned to add barcode scanning and project reporting capabilities to the app in upcoming weeks and months.
Open Source Visualization of Scientific DataMarcus Hanwell
The document discusses open source visualization of scientific data using tools like the Visualization Toolkit (VTK) and ParaView. It describes how these tools are being used to improve and open up computational chemistry workflows by enabling interactive 3D visualization of molecular structures, properties, and simulation results. Future directions include improved standard representations for different data types, linked multi-view visualization, mobile/tablet apps, and integrating with database and informatics tools.
This document discusses Western University's use of the User Productivity Kit (UPK) for documenting processes and procedures. It provides an overview of UPK and how Western Facilities Management uses it. Key points include:
- Western is a large research university with extensive capital projects that UPK helps document.
- UPK allows authoring of procedures, policies and tutorials then publishing in different formats. It includes screen recording, searchable content and role-based publishing.
- Western uses UPK to outline processes for facilities management projects and match roles to their security profiles to control access.
- Tips are provided like setting an optimal screen resolution and using dual monitors for demonstrations.
- Lessons learned include starting early
This is the fourth of 12 presentations I’ve selected to mark 20 years in Digital Preservation. It was one of the four presentations I gave as part of the very first iPRES conference at the Chinese National Academy of Sciences in July 2004. iPRES was conceived in 2004 by the Chinese Academy of Science and Electronic Information for Libraries, as a forum to exchange ideas and expertise in digital preservation between China and Europe. Since then, it has expanded to attract delegates from around the world. In subsequent years ensuring continuing access and preservation of e-journals has remained a major international concern for academic libraries .
This document provides an overview of benchmarking experiments for criticality safety and reactor physics applications. It discusses benchmark experiment availability through demonstration databases and outlines the typical structure of a benchmark report, including experimental data, evaluation, modeling, sample calculations, and measurements. The document encourages student and young professional involvement in benchmark participation, which can provide educational opportunities, experience with computational analysis, and collaboration on senior design or thesis projects. Benchmarking cultivates engineering judgment and an analytical skill set that is valuable for nuclear professionals.
The document discusses private LOCKSS networks (PLNs), which are tailored models for preserving special interest digital content within consortia. It provides examples of existing PLNs, including MetaArchive, COPPUL, and a US government documents PLN. Setting up a PLN in the UK would require identifying interested parties, collections of common interest, costs for hardware and support, and a governance model to coordinate preservation activities among members.
This presentation was provided by Gail Wanner of SirsiDynix, during the NISO event "Collaborative Library Resource Sharing: Standards, Developments, and New Models for Cooperating," held October 7 - October 8, 2008.
Royal Caribbean Cruises Ltd. faces challenges in integrating IT with business needs and adopting new technologies. The CIO implemented a strategy to (1) better serve customers and leverage IT for competitive advantage, (2) overhaul legacy systems through major projects to automate supply chain and employee/customer systems, and (3) adapt to financial impacts of 9/11 by scaling back projects while maintaining infrastructure. This strategic IT transformation aims to provide flexible, centralized systems to meet changing business demands.
The Nimble Elephant: Bringing Agile to Old-School Publishing presented by Shannon Holman of McGraw-Hill Higher education and Lee Fife of Flatirons Solutions at the Mark Logic Digital Publishing Summit, December 10, 2009 at the Plaza Hotel in New York.
Essential Energy Efficiency in Heritage and Traditional Buildings - Peter Cox...Onroerend Erfgoed
Peter Cox, autoriteit op het vlak van energie-efficiëntie en bouwkundig erfgoed en stichter/ lid van de ICOMOS werkgroep ‘Energy Efficiency in Heritage Buildings’, geeft op vraag van Onroerend Erfgoed de workshop ’Uitdagingen voor het bouwkundig erfgoed op vlak van energie efficiëntie .
RETAIN FOR BLACKBERRY AUDIT AND ARCHIVING SERVICE (BAAS)GWAVA
The document discusses BlackBerry's archiving and auditing service (BAAS) which addresses compliance needs in the public sector. It summarizes the New Zealand Public Records Act which establishes requirements for managing public records. The Act ensures accountability, and that full and accurate records are maintained and available for current and future use. The archives department recommends improved record keeping systems for ministers that can appropriately dispose and maintain all public records in any format. The document then introduces BAAS as a solution, describing its capabilities to archive mobile, email, social media and other data in a centralized location to help with litigation, eDiscovery and regulatory compliance.
The document discusses digital preservation from the perspective of a publisher. It notes that digital information is impermanent, lasting only 5 years, so preservation is important to ensure long-term availability of content. It outlines preservation options like national archives, institutional repositories, and product solution archives. It provides examples of different repositories and how they vary in mission, funding, deposit policies, and access controls. The document uses SAGE as a case study, explaining how they work with repositories like Portico, LOCKSS, and CLOCKSS to preserve journal backfiles and ensure perpetual access for customers.
Presented at Pecha Kucha - Edition 6 - 5th November.
Topic of the Presentation deals with how Innovation can be done using a strict set of rules and how the results are equally fabulous.
TRIZ, ARIZ, Theory of Inventive Problem Solving, Altshuller, Contradictions Matrix
This presentation by Paul Stacey and Andrew Marchand outlines the design and development of the Learn Together Collaboratory. It includes a history of BCcampus Online Communities -- in particular the events leading to the development of a network of communities, how they are supported, and some of the challenges moving forward. This case study if part of a series in the SCoPE seminar: Exploring Networks of Communities: http://scope.bccampus.ca/mod/forum/view.php?id=2311
1. Knowledge Management &
Knowledge Sharing with
reference to the “Buckman
Laboratories Case Study”
Arnab Chakraborty
MBA(Oil&Gas)UPES
2/7/2013 Buckman Laboratories International 1
2. Agenda
• Company History
• Buckman Lab Case Discussion
– Pre K’Netix era
– K’Netix era
– Challenges of K’Netix
• Expected Questions In Mind
• Knowledge Sharing @ Buckman Lab
– Evolution of KM
– Evolution of IT(The TimeLine)
• Conclusion
2/7/2013 Buckman Laboratories International 2
3. Company History
• Speciality chemical supplier
• 1500 + associates
• 10 manufacturing locations in 9
countries
• 22 offices in 19 countries
• Operates in 90+ countries
• $485M + revenues
• A video introduction to Buckman Lab
2/7/2013 Buckman Laboratories International 3
4. Buckman Lab Case Discussion
• Pre K’Netix era
– Difference between Stanley(pre 1978) and
Bob Buckman(post 1978) philosophies
• Stanley- Multinational Organization
• Bob – Global organization (New Approach)
• Stanley – Product driven
• Bob – Customer driven (New Approach)
– Key to the New Approaches
• Expand sales force
• Multicultural, multilingual and decentralized
organization- code of ethics captured in a
wallet sized laminated card
2/7/2013 Buckman Laboratories International 4
5. Buckman Lab Case Discussion
• Pre K’Netix era
– Best Practices
• PhDs were send out to gather best business
practices
– Problem
• Time consuming
• Not enough PhDs
• Information attenuation
– Need for change(1986)
• All GMs were connected to a database using IBM’s
network for e-mail
• But those who really needed info were those
dealing with the customers
2/7/2013 Buckman Laboratories International 5
6. Buckman Lab Case Discussion
• Pre K’Netix era
– Need for change(1986)
• Field sales persons were to have access
• People who have knowledge can contribute now
• Middle management revolted but Bob stuck to it
• In 1987 first formal system to share and capture
knowledge by using e-files to record cases
• Solved by “existing Buckman knowledge” or new
more effective and efficient solution to a new
problem
• Incentive received $100 ( few years later it was
$200)
2/7/2013 Buckman Laboratories International 6
7. Buckman Lab Case Discussion
• Pre K’Netix era
– New Needs
• In the 1980’s sales force increased 3.5 times
• New sales companies were established in other
countries
• Targeted 25% sales from products < 5 years old
• Operations set up in 20 countries, so need to
speed up decision making.
• Can’t go through the path of information source
frontline- manager- manager- Guru and then
revert back with Guru’s wisdom
• Talk directly with those having latest and best
knowledge
2/7/2013 Buckman Laboratories International 7
8. Buckman Lab Case Discussion
• Pre K’Netix era
– New Needs
• New ways to access “unconscious knowledge
in the organisation” ( Tacit Knowledge)
• Connect individual knowledge bases together
• In shortest possible time
• A steady stream of information
• Give everybody complete access to
information
• The organization starts moving forward on its
own initiative
2/7/2013 Buckman Laboratories International 8
9. Buckman Lab Case Discussion
• Pre K’Netix era
– Bob’s ideal KTS
• No. of transmissions reduced to one
• Access for everyone to the knowledge base
• Everyone allowed to enter knowledge into the
system
• The knowledge base should be available 24/7
• User friendly
• Updated automatically
– Task force was formed to realise Bob’s
idea
2/7/2013 Buckman Laboratories International 9
10. Buckman Lab Case Discussion
• K’Netix era
– KTD created in 1992
• Company’s network moved to CompuServe
• Each associate was given a laptop + modem
• User frielndly
• Anywhere accessible
– Different forums
• TechForum
– Open to all employees
– 20 sections with message boards
– Majority of the sections were devoted to Buckman specialities
• Private Forums
– For core customers
• Customer information centre
– SYSOPS
• Track and answer requests
• Two domain experts were appointed to give answers
• Once discussion ends sysops determine to keep the case in the
repository or not.
2/7/2013 Buckman Laboratories International 10
11. Buckman Lab Case Discussion
• K’Netix era
– The Launch
• Informal conferences , discussion groups, hands-
on training were provided to all associates
• Tools were given but they had to think and apply
• Few managers immediately took to the system
• But few resented
• Would people share their knowledge?
• Initial hesitancies were there
• Anything can be posted that did not violate the
code of ethics of the company
• Company as a ship and code of ethics as waterline
2/7/2013 Buckman Laboratories International 11
12. Buckman Lab Case Discussion
• K’Netix era
– The Launch
• Freedom to communicate
• Freedom to all associates and their family to
access CompuServe and internet using the
company funded ID
• An unexpected benefit out of this was for some
senior staff their more computer savy kids helped
them get familiarized with the system
• Associates worldwide spoke more than 15
languages.
• 3 Translators were hired
• Sysops were to decide which messages to
translate and keep
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13. Buckman Lab Case Discussion
• K’Netix era
– The 4th Wave
• In 1994 a meeting was arranged in Scottsville to
reward the 150 best knowledge contributors
• As part of the discussion agenda in The 4th Wave
ways to improve K’Netix was an integral part.
Problems reported were –
– Low level of participation by non-US associates
– Language problem
– Cultural issues
• Immediately Bob created a Latino forum for the
Spanish people and TWO more, one for Europe
and one for Asia, Australia and Africa
• By early 1997 1787 case histories in english and
685 in Spanish were recorded
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14. Buckman Lab Case Discussion
• K’Netix era
– The early results
• In 1994, 65% of Buckman’s associates were
out selling as compare to 1979
• 33% sales were from products less than 5
years old as compared to 22% in pre K’Netix
• 72% associates were college graduates as
compared to 39% in 1979
– $8.4 m was KTD cost for 1994 and planned
cost for 1995 was $9.7m
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15. Buckman Lab Case Discussion
• Challenges of K’Netix
– Revised strategies
• In 1996 Buckman’s competition grew
• A steering committee was formed to look into the existing
strategies
• “Customer Intimacy”
• “3 key global markets”- paper, leather and water(approx
75% of current sales)
• “the customer is the most important”
• “Effectively engaged on the front line”
• New goal : 80% of associates effectively engaged with
customers by end of year
– New focus
• Find out ways for associates to expand their knowledge
• Higher quality of individual will bring higher quality of
problem solving and thus expand customer base
• Focus on training, career building and even degree
programs to retain and enhance professionals
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16. Buckman Lab Case Discussion
• Challenges of K’Netix
– Recognitions for K’Netix
• More than 30 companies visited BL to learn about
K’Netix
• BL received Arthur Anderson Enterprise Award for
Knowledge Sharing and The Smithsonian
Computer World award for Knowledge sharing in
the Manufacturing sector
– New challenges
• CompuServe’s acquisition led to network cost rise
of $90000 per month from $75000 per month
• It made K’Netix bit more complex thus resulting in
immediate 30 % drop in usage
• “how to build trust in virtual world”
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17. Expected Questions in Mind
• What are the criterion for a company to keep
in mind while adopting Knowledge
Management?
– Size of the company
• Small companies- develop informal systems
• Large companies( >500 emp)= best is formal systems
– Location
• In the sense whether offices and employees are
scattered all over the globe or are concentrated at one
place
– Design a KS/KM tool that’s easy to use
– Culture
– Language
– Rewards and recognitions
– Training and learning centres
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18. Expected Questions in Mind
• What are the general/common pitfalls
for organizations attempting to
implement KS/KM systems?
– Starting too big
• many experts suggest starting with pilot
projects in which you can measure results
quickly
– Believing the key is Technology rather than
people, customer, culture
– Top management fails to set the right
example
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19. Expected Questions in Mind
• What are the key elements of K’Netix?
– Code of ethics
– Different forums for different
requirements
– Dedicated staff(sysops)
– Leadership involvement
– Transparency and openness
– User friendly
– Can be accessed any where
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20. Expected Questions in Mind
• Do you think the current system
depicted in the case in effective? What
are its limitations? And how do you
think you can overcome this
limitations?
• How do you think you can address to
the 3 challenges listed at the end of the
case ?
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21. Knowledge Sharing @ BL
• EVOLUTION OF KM
– What does BL provide to its Customers?
• Unique Chemistry
• Problem solving skills
• Application knowledge
• Knowledge of customer systems
• Ability to establish relationships based on faith
and trust
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22. Knowledge Sharing @ BL
• What is a knowledge product? BP1
BP2
BP 3
Products
CORE KNOWLEDGE
Solid product is at the core with layers of knowledge
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23. Knowledge Sharing @ BL
• Culture of knowledge developed by
leadership
– Dr Stanley j Buckman- Gathering
• Hire all educated, intelligent
• Copy all docs to memphis
• Idea trap
– Robert H Buckman- Sharing
• K’Netix
• E-Learning
– Steven B Buckman- Applying
• Map learning and knowledge to
business processes
• Developing and formalizing
processes for customer interactions
and internal effectiveness
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24. Knowledge Sharing @ BL
• The “LEVERS” in Leveraging Knowledge
– People:Cultural development
• Organiozational knowledge base
• Embracing a common set of values drives trust
• Trust drives a wilingness to learn and to expand
the knowledge base as a whole
– Processes : Skills development
• Best practice disciplines- account management
• Teaming / community disciplines
– Technology : increasing efficiency
• Provide anytime anywhere access
• Supporting communication, collaboration and
coordination
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25. Knowledge Sharing @ BL
• Leveraging Knowledge
– Leveraging knowledge deals with both
the cultivation and creative application
of knowledge
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26. Knowledge Sharing @ BL
• Application of knowledge through
problem solving
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27. Knowledge Sharing @ BL
• Creating and converting knowledge
Collaborating Articulation
Learning Integration
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28. Knowledge Sharing @ BL
• Screenshot of BL KT tool
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29. Knowledge Sharing @ BL
• Screenshot of BL KT tool
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30. Knowledge Sharing @ BL
• Screenshot of BL KT tool
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31. Knowledge Sharing @ BL
• Screenshot of BL KT tool
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32. Knowledge Sharing @ BL
• Screenshot of BL KT tool
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33. Knowledge Sharing @ BL
• Knowledge sharing in Action
– Examples of systems for generating,
capturing and sharing knowledge
• Learning centre
• TeamToolz
• Buckman Portal Communities
• Account management programs
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35. Knowledge Sharing @ BL
• IT Management @ BL TimeLine
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36. Conclusion
• The purpose of any knowledge management effort is to
make knowledge visible and accessible throughout the
entire organization. To achieve that goal requires the
creation of an infrastructure that includes people,
technology , tools, and practice.
Of course, the most of important of these elements is
people. Infomediaries are unique individuals who
understand how to capitalize on information technology,
maintain a synergy between traditional and new
information practices, and facilitate knowledge sharing.
As Tom Davenport argues, “Successful knowledge
transfer involves neither computers nor documents,
but rather interactions between people.”
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37. References
1. Harvard Business School, Buckman
Laboratories (A)
2. Creating Collaborating Environment: The
Human Element by Cheryl M Lamb
3. The Evolution of KM at Buckman
Laboratories by M Sheldonn Elis and
Mellisia Rumirez, Buckman Laboratories.
4. The Evolution of IT at Buckman by Tim
Meek
5. The Knowledge by Mellisia Rumirez
6. Taking knowledge Sharing to the Next
Level by Kathy Buckman Gibson
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