For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 3 Times, Rating: A+ WEEK 1DQ 1 What is Total Quality Management WEEK 1DQ 2 A System Perspective WEEK 2DQ 1Dr. Deming's 14 Points WEEK 2DQ 2 Quality Philosophies, Awards, and Standards WEEK 3DQ 1 TQM Leaders

1. BSOP 326 Week 1-7 All Discussion Questions
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WEEK 1DQ 1 What is Total Quality Management
WEEK 1DQ 2 A System Perspective
WEEK 2DQ 1Dr. Deming's 14 Points
WEEK 2DQ 2 Quality Philosophies, Awards, and Standards
WEEK 3DQ 1 TQM Leaders
WEEK 3DQ 2 Who is the Customer
WEEK 4DQ 1 TQM & Teams
WEEK 4DQ 2 Employee Involvement
WEEK 5DQ 1 Cost of Quality
WEEK 5DQ 2 Supplier Relationships
WEEK 6DQ 1 Statistical Tools

2. WEEK 6DQ 2 Inspection & Process Evalutions
WEEK 7DQ 1 Implementing TQM
WEEK 7DQ 2 What is Six Sigma
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BSOP-326 Week 4 High-Performance Work Systems - Midterm
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1. (TCO 6) An effective leadership system is designed to accomplish all
of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which of
the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are
most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points :
5)

3. 5. (TCO 1) A consumer purchases a generic product at a cost of $5.00
instead of the competing brand-name product that sells for $7.00. The
consumer feels that there is no difference in quality between the generic
and brand-name products. This scenario illustrates which of the
following definitions of quality? (Points : 5)
6. (TCO 1) During the Middle Ages, quality was built into the final
product. This approach to quality was lost with the advent of _____.
(Points : 5)
7. (TCO 1) Which of the following was the top priority of U.S.
manufacturing in the time period immediately following World War II?
(Points : 5)
8. (TCO 2) Which of the following systems does not have a role to play
in assuring quality in a manufacturing firm? (Points : 5)
9. (TCO 2) An increasingly important component in quality for service
firms is _____. (Points : 5)
10. (TCO 2) Services are generally _____ intensive, whereas
manufacturing is more _____ intensive. (Points : 5)
11. (TCO 2) Systems thinking can be applied to the analysis of _____.
(Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves
several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the
following occurs? (Points : 5)

4. 14. (TCO 5) Which of the following is not true about the American
Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard” measure
of the effectiveness of human-resource management? (Points : 5)
16. (TCO 4) Which of the following is the primary reason for Deming’s
position that slogans should be eliminated? (Points : 5)
17. (TCO 4) The Deming philosophy focuses on improvements in
product and service quality by _____. (Points : 5)
18. (TCO 8) The key stages of a team’s life cycle include all of the
following, except for _____. (Points : 5)
Top of Form
Page 2
1. (TCO 4) Failure to understand Deming’s Profound Knowledge
can result in some severe problems. Answer the following three
parts relating Peter Scholtes's observations relating to the failure to
understand Deming’s Profound Knowledge:
1. Discuss what happens when people do not understand variation.
(10 points)
2. Discuss what happens when people do not understand systems.
(10 points)
3. Discuss what happens when people do not understand psychology.
(10 points)
(Points : 30)

5. 2. (TCO 6) Answer the following three parts relating to the
situational leadership theory:
1. Discuss the leadership style that would be used if maturity level of
the follower was “able and willing.” (10 points)
2. Discuss the leadership style that would be used if maturity level of
the follower was “unable but willing.” (10 points)
3. Discuss the leadership style that would be used if maturity level of
the follower was “able but unwilling.” (10 points)
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BSOP-326 Week 7 Fujiyama Electronics Case Study
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Fujiyama Electronics Case Study - Due Week 7
Objective
This case study looks at the behavior of a circuit board process though
the use of Control Charts. At least two Control Charts will need to be

6. constructed, and from them you will be asked to provide an assessment
of what you see. A template to facilitate the construction of the Control
Charts has been provided. You are not required to use this template. A
tutorial that outlines the steps for this case is located in Doc Sharing.
Problem Statement
Fujiyama Electronics, Inc. has had difficulties with circuit boards
purchased from an outside supplier. Unacceptable variability occurs
between two drilled holes that are supposed to be 5 cm apart on the
circuit boards. Thirty samples of four boards each were taken from
shipments from the supplier as shown in the data from the worksheet.
Data in the worksheet below can also be assessed here.
Project Deliverables
The student will submit the completed case study in a Word document to
their Dropbox by the end of class Week 7. The paper is worth 50 points.
The student will complete and/or answer the following questions.
Calculate X-Bar-Bar, R-Bar, and associated control limits using the data
in the table above. Create X-Bar•R (Average & Range) Control Charts
from the data in the table above. Discuss notable out-of-control
conditions displayed in the completed X-Bar•R (Average & Range)
Control Charts. Only consider points outside the control limits. Do not
consider runs, set of points within certain zones, etc. If the conditions
you note could be defined as assignable conditions and they are removed
from the process, what will happen to the X-Bar•R Control Chart?
(a) Remove the data related to the out-of-control points you observed
from the origainal data and recalculate a new X-Bar-Bar, R-Bar, and
associated control limits.

7. (b) Create new X-Bar•R (Average & Range) Control Charts from your
updated data.
Discuss how the two sets of Control Charts are different. What has
changed?
The format of the case study should conform to the Publication Manual
for the American Psychological Association (APA), 6th edition, for title
page and text. Citations and references are not required. A basic APA
tutorial can be found intheWebliography and a paper template can be
found in Doc Sharing. The completed case study will be submitted to
your Dropbox as an MS Word document. All graphics and charts will be
a part of the Word document and submitted as a file. Documents
authored in other applications such as WordPerfect or MS Works will
not be accepted.
This project is to be accomplished individually, and will reflect the work
of each student. All DeVry University policies are in effect including the
plagiarism policy. Late papers will not be accepted without prior
permission.
Submit your Fujiyama Case Study paper to the Dropbox located on the
silver tab at the top of this page by the end of Week 7. For instructions
on how to use theDropbox, read these Step-by-Step Instructions or
watch this Dropbox Tutorial.
See Syllabus section "Due Dates for Assignments & Exams" for due
date information.
Grading Rubrics
First Control Chart (40 Percent)

8. Points Possible
Points Earned
Comments
All calculations are correct.
5
X-Bar & R charts are presented and correct.
5
All conditions of importance discussed.
10
Total
20
Second Control Chart (40 Percent)
Points Possible
Points Earned
Comments
All calculations are correct.
5
X-Bar & R charts are presented and correct.

9. 5
Differences between the two sets of Control Charts are thoroughly
discussed.
10
Total
20
Mechanics (20 Percent)
Points Possible
Points Earned
Comments:
The paper, including the title page follows APA guidelines for format.
(References and citations not required)
2
Sentences are complete, clear, and concise.
2
The paper is laid out with effective use of headings, font styles, and
white space.
2
Rules of grammar, usage, and punctuation are followed.
2

10. Spelling is correct.
2
Total
10
Total (100 Percent)
Points Possible
Points Earned
Comments:
50
Best Practices
The following are the best practices in preparing this paper. Sample
papers, using the APA format, are located in Doc Sharing. Other useful
information has also been provided there, including an APA paper
template.
Cover Page - Include who you prepared the paper for, who prepared it,
and the date. Body of Your Work - Titles to identify different areas that
you address. State the main ideas, major points in each idea, and
supporting information. Break down each main idea you will use in the
body of your paper. Show some type of division like separate sections
that are labeled, separate groups of paragraphs, or headers. You would
include the information you found during your research and
investigation. Summary and Conclusion - Summarizing is similar to
paraphrasing but presents the gist of the material in fewer words than the

11. original. An effective summary identifies the main ideas and major
support points from the body of your work. Minor details are left out.
Additional hints on preparing the best possible project. Apply a three-
step process of writing… Plan, Write, and Complete. Prepare an outline
of your research paper before you go forward. Complete a first draft and
then go back to edit, evaluate, and make any changes required. Use
visual communication if it will help clarify and support your work. Any
material that can be removed and not affect the clarity of your work is
essentially filler, and should be avoided. Filler distracts from the flow of
your work and will most likely cause you to lose points. References -
Not required for this case study.
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