The document is a resume for Briana L. Roberts that highlights her communication skills, academic track record, and experience working in food service roles with increasing responsibility. She has a bachelor's degree in communication studies and public relations from Kutztown University, where she received a career success certificate. Her work history includes positions at Famous Dave's, Kutztown University dining hall, and Frying Dutchman Donut Shop in which she has taken on leadership, training, and customer service duties.

1. Briana L. Roberts
4425 Meridian Street, Philadelphia, PA 19136
brobe233@live.kutztown.edu, 215-586-0174
SUMMARY
An outstanding communicator with a solid academic track record. A team player who has also
functioned in the lead role. A proactive multi-tasker who is comfortable interacting in any
professional setting. Excellent attention to detail.
QUALIFICATIONS
Excellent communication and interpersonal skills
Well organized, personable and dependable
Experience with InDesign, WordPress, Celtix
Excellent writing skills
Maintains professional and optimistic attitude
Ability to work in a team environment
EDUCATION
B.A. Kutztown University of Pennsylvania Kutztown, PA
Major: Communication Studies May 2016
Minor: Public Relations
AWARDS
Career Success Certificate, Kutztown University Career Development Center Spring 2016
WORK EXPERIENCE
Famous Dave’s of America, Philadelphia, PA June 2013-Present
Server
Promoted to a variety of roles with increasing responsibility: Hostess, Take Out Coordinator,
Food Expediter, Catering Coordinator, and Server.
Able to increase sales through excellent service as well as outstanding communication skills.
Functions in a senior role, responsible for training and coaching new hires as well as on-going
mentoring in several areas of the restaurant.
Responsible for the accurate processing of cash and credit card transactions.
Launches periodic marketing campaigns throughout the year.
Professionally and diplomatically fielded and solved customer issues.
Kutztown University South Dining Hall, Kutztown, PA Feb 2013-Sep 2014
Deli Associate
Prepared food, while abiding by the codes and rules of the Health Department.
Responsible for accurate cash management and cash register transactions. Maintained a clean
and organized work environment.
Frying Dutchman Donut Shop, Kutztown, PA Sep 2014-May 2016
Reliable for opening and closing of the store including appropriate security and cash
management.
Involved in the hiring decision making as well as training and coaching staff.