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Key takeaways from
#SoMeT15EU
William Bakker
@wilhelmus
Things I’ve learned
Jochem van Drimmelen - KLM
#SoMeT15EU
Evgenia Egorova, Northern Norway Tourist Board,
Things I’ve learned
#SoMeT15EU
Evgenia Egorova, Northern Norway Tourist Board,
8,000 photographers
50% shares on social
1.2M people reached
EVERY DAY!
8,000 photographers
50% shares on social
1.2M people reached
EVERY DAY!
other
people’s
stories
your stories
8,000 photographers
50% shares on social
1.2M people reached
EVERY DAY!
other
people’s
stories
your stories
others are doing the
marketing for you
other
people’s
stories
your stories
#SoMeT15EU
Thomas Sprangers, Destination Think!,
destination brand
destination story
#SoMeT15EU
Jef Pelkmans, Brandhome
destination
storytelling
a destination
is the stage
11
a visitor is
the lead
character
destination
storytelling
12
products are scenes
destination
storytelling
13
staff is the
supporting
cast
destination
storytelling
14
experiences
create the plot
destination
storytelling
15
the story is told
in social media
destination
storytelling
find/create your (nice)
destination story
#SoMeT14US
Jef Pelkmans, Brandhome
find/create your
destination story
(be honest)
#SoMeT15EU
Evgenia Egorova, Northern Norway Tourist Board,
Manage the destination
experience
#SoMeT15EU
Thomas Sprangers, Destination Think!,
19
Get your story told by
the right people
#SoMeT15EU
Miquel Alabern, Catalan Tourist Board
,
#SoMeT15EU
Miquel Alabern, Catalan Tourist Board
,
20
Get the story told by the
right people
#SoMeT14US
Leah Poulton - Destination British Columbia
Curate, mitigate,
amplify
#SoMeT15EU
Dimitris Tsoukalas, Marketing Greece
,
#SoMeT15EU
Nancy Smith, Travel Alberta
create an integrated
channel strategy
Ciaran Doherty - Tourism Ireland
#SoMeT14US
Thomas Sprangers – Destination Think!
#SoMeT15EU
24
OK, but NOW WHAT?
Set focussed objectives
&
KPIs you can control
#SoMeT14US
Heidi Sørvig - Visit Sørlandet
Destination BC strategy launch
Marsha Walden – Destination BC
26
Create your strategy
Benchmark
Move forward
LEAD!
#SoMeT15EU
Heleen Huisjes, VisitBrabant
28
1. Find/create your niche destination
story
2. Manage the destination experience
3. Get your stories told by the right
people
4. Curate, mitigate, amplify
5. Integrate your channels
Summary
6. Focus your objectives
7. Set KPIs you can control
8. Create a strategy
9. Set benchmarks and move forward
10.LEAD!
Thank
you!
@wilhelmus
30
31
set the right KPIs
32
33
34
35
36
37
38
39
40
@wilhelmus
@wilhelmus
43
44
@wilhelmus
Value to the influencer1
Reach/size of the audience2
Audience demographics3
Influence in a niche4
Connection to other influencers5
Quality and style of content6
Speed of creation/communication7
Use of technology and tools8
Personality9
47
uncontrolable factors
Community
Forum
FAQ
Knowledge Base
Promotions
Blog
Social Networks
Newsletter
Website
Store
eCommerce
Direct Mail
Email
Media
BlogReviews
Social Ads
PPC
Email
Online Ads
Word of Mouth
Radio / TV / Print
PR
AdvocacyRetentionPurchaseConsiderationAwareness

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Bringing it all together – Key take-aways to bring back to your organization today | William Bakker | #SoMeT15EU Amsterdam, Netherlands

Editor's Notes

  1. Charel
  2. Nancy
  3. Storytelling
  4. Heleen
  5. Can you speed up the animation? Maybe x2?