This document discusses a concept to make travelers through Delft central station less frustrated during their commute. The target group are commuters passing through the station, often experiencing crowds and delays. Media the target group uses includes laptops, phones, radio, magazines. The concept will be located at the station and surrounding areas, and focus on unexpected situations to pique travelers' curiosity during their routine. Next steps are validating assumptions with real commuters and developing a media strategy combining different channels.

1. Briefing Kedengkedeng CMiDg1 Karlijn, Wout, Nina, Piet 23-11-2009