30 march2015__Bolormaa Tumendemberel, President, United Family Intermed Hospital

1. 2015.03.25
Introduction

2. 23/31/2015
Content
 Hospital project brief
Hospital infrastructure
Hospital professional team
Hospital operations
 Hospital services

3. 3/31/2015
• Market study
(School of
Economics,
National
University)
• Project
development
• Bankable
Feasibility study
(Solve
Consulting,
Austria)
• Investment
2005 - 2010 2013 - 2014
Phase I
Project planning
Phase II
Project implementation
• Project team
• Project implementation
• Construction /July 2011
• Equipment
• IT
• Drugs & medical
consumables
• Policy & guidelines
• HR & training
Phase III
Hospital opening
2011 - 2012
• Training at KUMC/Feb-
Aug
• Clinical staffing /June
• Non-clinical staffing /July
• Equipment /Aug-Oct
• Training /Sep-Nov
• Moving to building/Sep
• Rehearsal /Oct
• Grand opening /May
2014/
Project timeline

4. 3/31/2015 4
Hospital project goal
 To establish a modern hospital
of international standards by
introducing advanced
diagnostic and treatment
technologies
 To provide access to high
quality, reliable hospital
services in the country
 To reduce health seeking
abroad
Project started: 2005
Operation started: 2014
Investors 100% local:
 МCS Group
 Shunkhlai Group
 Energy Resources LLC

5.  Infection prevention structures ( Positive, negative
pressure air cooling & heating systems, hygienic water
pipes, antimicrobial coated tiers and coatings )
 Medical Gas Management system
 Environmentally friendly infrastructure: Air outflows are
filtered and partially reused for efficiency
 Advanced Building Management system 24/7 monitoring
Hospital infrastructure
First modern hospital facility of European standards in the country

6. 3/31/2015 Intermed Hospital project introduction 6
Hospital infrastructure
First modern hospital facility of European standards in the country

7. - Electronic medical records
- Patient information confidentiality
- Second opinion (imaging radiology,
pathology tests)
- Teleconferencing & consultations
The first digital hospital in the country with integrated
Hospital Information System (HIS)

8. 3/31/2015 Intermed Hospital project introduction 8
• Nurse call system – Тусламж дуудах систем
• Fire detection system – Галын дохиоллын систем
• Access control system – Нэвтрэлтийг хязгаарлах систем
• Video surveillance system – Камерын хяналтын систем
• Public address system – Зарлан мэдээлэх систем
Hospital infrastructure
Patients and health staff safety

9. 3/31/2015 Intermed Hospital project introduction 9
Hospital infrastructure
Advanced medical technology
 Imaging radiology:
CT (128-slice), MRI(1.5T), BDM,
mammography
 Full range laboratory
 Endoscopic systems
 Surgical systems (Karl Storz, German)

10. 3/31/2015 10
Hospital clinical services
Intermed hospital is a tertiary provider to provide acute inpatient care along with
outpatient services, day care and health screening services.
Main clinical services:
1. Outpatient department (15 specialties) & day care
2. Inpatient department
- Internal medicine
- Surgery
- Obstetric & gynecology
- Pediatrics.
3. Health screening
4. Intensive care
5. Emergency services/ambulance & medical evacuation
 Capacity: 91 beds, 4 operating theaters
 Employees: 260.

11. 3/31/2015 Intermed Hospital project introduction 11
Professional team
Dedicated medical staff:
 Inspired local team of leading professionals (majority educated overseas)
52 Doctors (some trained/practiced overseas and progressive local doctors,
foreign doctors from UFH)
120 nurses
22 technicians

12. 3/31/2015 Intermed Hospital project introduction 12
Continuous medical education
 Training at KUMC, local & international professional Conferences
 Online education (IHI, NICE, CDC, etc.,)
 Access to international medical library
 Professional journal review meeting/weekly

13. Intermed Hospital project introduction
Striving for clinical excellence
Evidence-based practice & Patient Safety
 Evidence-Based Practice with benchmarking –guidelines and pathways
 Implementing a Joint Commission International standards (JCI)
 World Health Organization Universal Patient safety and Infection Control
Standards
 Asian Quality Assurance for Laboratories

14. Hospital management team
Joint management with
United Family Healthcare:
- International professionals:
CEO, CMO, CNO and 3 clinicians
from UFH assisting establishment
of the best clinical
practice/evidence based
- Inspired local team of leading
professionals (majority educated
overseas)

15. Quality drugs & medical consumables
• Drugs: 40 % imported drugs
• Medical consumables: 100% imported

16. Utilization data as of December 2014
• Total 29 703 outpatient consultations
• Total 955 inpatients
• Total 140 surgeries
• Total 6000 health checkups/screening
• Total 230 deliveries
• 16900 imaging radiology, 124000
laboratory tests
• Emergency visits 1000
• International second opinion 85 of
which 11 cases were referred for
services overseas

17.  Parking
 Disabled friendly structures (access, elevator, wheelchair)
 Membership
 Patient satisfaction surveys
 Patient follow-up services
 Security surveillance 24/7
3/31/2015 17
Customer services

18. Customer services to exceed expectations
 Parking
 Disabled friendly structures (access, toilet, elevator, wheelchair)
 Membership (including VIP)
 Patient satisfaction surveys
 Patient follow-up services
 Security surveillance 24/7
3/31/2015 Intermed Hospital project introduction 18

19.  Health check-ups
Individual health screening packages:
Basic program
Special/ 40+ years old
Comprehensive
For visa processing
Corporate health screening/Tailored programs:
Basic program
Special/ 40+ years old
Comprehensive
School program
 Membership
 Service contracts: UN agencies, US Embassy, corporates
 Direct billing : Cigna, Lamp, Mongol Daatgal, Henner, discussions
with Aetna & Bupa
Hospital services

20. Partners
Анагаахын Шинжлэх
Ухааны Үндэсний Их
Сургууль

21. 21
Mission:
Intermed Hospital will protect and promote population health
through provision of world-class high quality health care services
Vision:
To become the first JCI accredited premier medical center in the
country

22. Thank you