1. Brenda Burciaga
4823 Marquita Ln.
832-419-3595
bburciaga12@gmail.com
Description:
I am a self-motivated,independent, andenergeticpeopleperson.Ihave overthree yearsprofessional
background experience incustomerservice,answeringphones,filing, managingateamandinventory.I
am bilingual inboth SpanishandEnglish. Iadaptwell withnew environmentsandIam quicklearner. I
am computerliterate andwork well with10keynumberpads.I am veryfamiliarwith excel,email,
Microsoftand PowerPoint. Workoriented,getalongwell withateam.Iam self-motivatedandwork
well underpressure.
Objective:
I am seekingafull time positionwhereIcan challenge myselftosomethingnew, applymycurrentskills
and expandmyknowledge.
Work Experience:
• 08/2013, Lead Teller,9/2014 Service Manager
WellsFargo
Workingat WellsFargothere isa highvolume of customerservice involvedwithansweringanextreme
amountof phone calls. My role as a Service Mangeristo set the example formyteam,whichincludesa
teamof 10-12 team members.Ihave toleadby example inordertosetthe example. My
responsibilitiesinclude,makingsure myteammembersfollow the properpolicyandprocedures.This
includesmakingsure the appropriate logsandformsare filledandfiledcorrectlyfromname anddates
to rightaccount numbersandproperfoldersorbinders. Alsolookingatdaily,monthly,andyearly
reportsto reviewwhere we are fromourgoals.I ensure tomotivate myteamto ensure asa team we
are hittingthose goals.Some techniquesthatIuse are on the spotcoaching,hip-to-hipcoaching,
observations,andfollowingupwiththe teammembertocheckonimprovement. Myjob alsoconsists
of using10 keypad on a dailybasis. Anotherpartof my jobis to make sure myteam isusingexcellent
customerservice skillswhendealingwithcustomers.If dealingwithadifficult customerIam able to
stepinto defuse the situation.A bigpartof my jobalso includesmultitaskingandbeingable tomanage
time well,ontopof everythingelse handlingcashona dailybasis.
• 09/2012, Personal BankerII
FirstConvenience Bank
At FirstConvenience,Idealtwithcashhandling,large amountof deposits/withdrawals, dealingwith
customerissuesonaccounts,opening/closingaccounts,outstandingcustomerservice, andhelping

2. customersfind the bestproductsthatfitthem.Also,helpinggather proof tomake sure there were no
mistakesandrunningitthroughthe system. Ianswered ahighnumberof phone calls,filledreports,and
customerinformation.
• 02/2012
Melrose
Cash handling,customerservice,andmarketing.
Education:
 MacArthur High School. HighSchool diploma2012.
 LonestarKingwoodCollege initiatedprogramforHumanResources.Fall of 2012 to springof
2013.