1. Daniel McDermott
Address: 265 Francis Avenue, Southsea, PO4 0AL
Email: mcdermottdaniel94@gmail.com
Mobile: 07400064659
References available upon request
Personal Profile:
I am well presented, well-mannered, dedicated and passionateindividual.Dealing well with high pressureand
tight deadlines, whilemaintaininga clean and safeworking environment. I have great customer serviceskillsas
well as good communication skillsand attention to detail. I am currently lookingfor a job rolein which I can
develop, learn new skillsand also enhancemy current abilities.
Qualities and Skills:
 Keen to learn new skills and enhanceexisting
skills.
 Well mannered, disciplined and punctual
 ExcellentIT skills.Proficientin
Linux, Windows and Mac OS.
 Flexibility when working in largeor
small teams as demonstrated by
previous employment.
Work History:
Job title – warehouse operative, Employer – Boohoo, Location - Burnley 04/2014 – 08/2016
Role: This job required me to prepare, pack and ship products bought online.I also maintained restockingfor
products that were returned includingthequality checks to ensure the item was suitablefor reselling.I gained
experience in how to maintain a clean and safeworkingenvironment within the warehouse whileworking
under higher pressureand at a fastpace. My rolealso included teachingnew members to the team in how to
be both safeand environmental. This rolealso requires a high level of motivation and team work due to the
many areas within the warehouse simultaneously workingtogether.
Job title - Sales assistant, Employer – TC World, Location – Newcastle 10/2013 - 02/2014
Roles: This Job required me to work independently as a door to door salesmen.In order to be successful in
this roleI maintained a high level of customer servicewith a friendly and confident attitude as well as
managingmy time in order to be as costsavingand as efficientas possible.Due to the nature of the products I
was sellingI was required to have in depth knowledge of each product in order to assistthe customer with the
correctchoicebest suited for them. In takingthe time to learn each item individually duringnon-work hours it
allowed me to give a higher level of customer serviceand satisfaction.

2. Job title – IT maintenance, Employer – XISCAD, Location – Sunderland 08/2012 – 10/2013
Roles: Whileworking here as an apprentice, I learned how to build,maintain,diagnoseand repair computers
to a competent level as well as servers to a basic level.In this time, I added to my experience of the Windows,
MAC and Linus suites to a competent ability.This includes notonly the Operatingsystem but the individual
software packages as well.Due to the requirement to serve customers and remotely diagnosetheir issues,I
also spentpersonal time in learninghowto diagnoseconnection issues and identify problems and solutions in
order to give the customers the most accurateand helpful adviceI could.
Education and Qualifications:
XISCAD 2012-2013
English Level 2 Functional skills,Mathematics Level 2 Functional skills,ICTLevel 2 Functional skills
BTEC diploma level 3 in ICT professional competence
Extended BTEC diploma level 3 in ICT systems and principles
Riverside Training 2011-2012
IT Level 1 Functional skills
English Level 1 Functional skills
Castle View Academy 2005-2010
GCSEs: C-G including - English,Maths,Science, and IT
BTEC’s: Merits to pass includingJoinery,brickwork,arts and IT